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Merced Kia

(28 reviews)
Sales hours: 10:00am to 8:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 8:00am–5:00pm
Tuesday 9:00am–9:00pm 8:00am–5:00pm
Wednesday 9:00am–9:00pm 8:00am–5:00pm
Thursday 9:00am–9:00pm 8:00am–5:00pm
Friday 9:00am–9:00pm 8:00am–5:00pm
Saturday 9:00am–9:00pm 8:00am–3:00pm
Sunday 10:00am–8:00pm Closed

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Reviews

(28 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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They only care about selling you expensive extended

They only care about selling you expensive extended warranties and oil changes and also Kia Karr security. I have asked to call me 10 times today and no call back.

They only care about selling you expensive extended

They only care about selling you expensive extended warranties and oil changes and also Kia Karr security. I have asked to call me 10 times today and no call back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Had an amazing experience buying a car with Jaylon

Had an amazing experience buying a car with Jaylon Hawkins. He has such an amazing drive for his work and couldn’t have had a better salesman to help me with getting into the car I love. Very patient and helpful. Highly recommend stopping by and he will get you into exactly what you are looking for or even better.

Had an amazing experience buying a car with Jaylon

Had an amazing experience buying a car with Jaylon Hawkins. He has such an amazing drive for his work and couldn’t have had a better salesman to help me with getting into the car I love. Very patient and helpful. Highly recommend stopping by and he will get you into exactly what you are looking for or even better.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Robert Brummel, has great service, fast, great

Robert Brummel, has great service, fast, great communication. Sold my mother an vehicle. Great salesman, no problems.

Robert Brummel, has great service, fast, great

Robert Brummel, has great service, fast, great communication. Sold my mother an vehicle. Great salesman, no problems.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very nice service with David Briones.

Very nice service with David Briones. Helpful with replacement of my Key. Also had replacement of driver side Seat power switch adjustment. Flushed all fluids that needed for our 100 thousand miles. Great job of all service people. Paul Narewski and Hortensia Narewski

Very nice service with David Briones.

Very nice service with David Briones. Helpful with replacement of my Key. Also had replacement of driver side Seat power switch adjustment. Flushed all fluids that needed for our 100 thousand miles. Great job of all service people. Paul Narewski and Hortensia Narewski

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Everyone did Awesome 5 Stars very good experience will

Everyone did Awesome 5 Stars very good experience will recommend Dealership for good service and Sale personnel knowing their products, clean dealership.

Everyone did Awesome 5 Stars very good experience will

Everyone did Awesome 5 Stars very good experience will recommend Dealership for good service and Sale personnel knowing their products, clean dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Stay away!!!

Service side just sucks to be honest. I bought the van from them and wanted to keep the service with them but every time we take it in there was something wrong with the service. When I try calling they just hung up on me.

Stay away!!!

Service side just sucks to be honest. I bought the van from them and wanted to keep the service with them but every time we take it in there was something wrong with the service. When I try calling they just hung up on me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Unprofessional customer service

Owner doesn't like to admit to mistakes, tries to intimidate by threatening to call the cops if you call him on the carpet. The car we bought was a pre-owned Honda, the car is good the after service sad. I was hoping to buy local to help local folks but next time will go out of town. I am a former Kia owner and was sad how I was treated after I got a detail done and they left me stranded. We did get a refund back for the detailing package which was a farce. I am happy the Honda has it's warranty will be going to them. Go to Fresno, Stockton or Modesto perhaps you'll have better

Unprofessional customer service

Owner doesn't like to admit to mistakes, tries to intimidate by threatening to call the cops if you call him on the carpet. The car we bought was a pre-owned Honda, the car is good the after service sad. I was hoping to buy local to help local folks but next time will go out of town. I am a former Kia owner and was sad how I was treated after I got a detail done and they left me stranded. We did get a refund back for the detailing package which was a farce. I am happy the Honda has it's warranty will be going to them. Go to Fresno, Stockton or Modesto perhaps you'll have better

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Service

I wouldn’t EVER purchase a car from this dealership again under any circumstances. I would change brands first. BUT their repair service is above and beyond excellent. They are patient with my questions and don’t let go of problems until they are fixed!!

Excellent Service

I wouldn’t EVER purchase a car from this dealership again under any circumstances. I would change brands first. BUT their repair service is above and beyond excellent. They are patient with my questions and don’t let go of problems until they are fixed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchased one of the better made cars on the marke

My intensions that day was to examine three makes of cars, Kia, Jaguar and BMW, after which I would select one of those makes to buy. Your salesman did an excellent job of pointing out to me the very important technical points of the Optima SXL and on the spot, I bought the car. My praise goes to Fabian Jimenez, Salesman.

Purchased one of the better made cars on the marke

My intensions that day was to examine three makes of cars, Kia, Jaguar and BMW, after which I would select one of those makes to buy. Your salesman did an excellent job of pointing out to me the very important technical points of the Optima SXL and on the spot, I bought the car. My praise goes to Fabian Jimenez, Salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very happy car buyer

Sou was wonderful !!he is exactly the kind of person you want to buy a car from. He's not pushy, he's very knowledgeable, he doesnt play games and he super friendly.he made our experience the way it's supposed to b when you buy a new car! Exciting and fun!!

Very happy car buyer

Sou was wonderful !!he is exactly the kind of person you want to buy a car from. He's not pushy, he's very knowledgeable, he doesnt play games and he super friendly.he made our experience the way it's supposed to b when you buy a new car! Exciting and fun!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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