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Service side just sucks to be honest. I bought the van from them and wanted to keep the service with them but every time we take it in there was something wrong with the service. When I try calling they just hung up on me.
Unprofessional customer service
Owner doesn't like to admit to mistakes, tries to intimidate by threatening to call the cops if you call him on the carpet. The car we bought was a pre-owned Honda, the car is good the after service sad. I was hoping to buy local to help local folks but next time will go out of town. I am a former Kia owner and was sad how I was treated after I got a detail done and they left me stranded. We did get a refund back for the detailing package which was a farce. I am happy the Honda has it's warranty will be going to them. Go to Fresno, Stockton or Modesto perhaps you'll have better
I wouldn’t EVER purchase a car from this dealership again under any circumstances. I would change brands first. BUT their repair service is above and beyond excellent. They are patient with my questions and don’t let go of problems until they are fixed!!
Purchased one of the better made cars on the marke
My intensions that day was to examine three makes of cars, Kia, Jaguar and BMW, after which I would select one of those makes to buy. Your salesman did an excellent job of pointing out to me the very important technical points of the Optima SXL and on the spot, I bought the car. My praise goes to Fabian Jimenez, Salesman.
Very happy car buyer
Sou was wonderful !!he is exactly the kind of person you want to buy a car from. He's not pushy, he's very knowledgeable, he doesnt play games and he super friendly.he made our experience the way it's supposed to b when you buy a new car! Exciting and fun!!
10,000 Miles Service
Merced KIA provided an excellent service in servicing my car. They are thorough and timely. Staff and technicians are friendly. They need a bigger parking lot. Ray?????
Love my new car!!
Sou was extremely helpful answering all questions honestly! You could tell he wasn't just trying to sell a car but was making sure we found the best fit for me, my lifestyle, and budget. He was very thorough in explaining how everything works in the car and the purchasing process and was a great host of the facility. Thank you Kia Merced! I'm so excited and beyond happy with my purchase!
Jacob is the man! Anything you want he will make sure it's yours! They go above and beyond to make the customers happy and get you into the vehicle you want!
Fabian at Merced Kia is the guy to see! He was very professional and informative. He answered all my questions and explained every feature of my new vehicle to me! Exceptional service from these guys!
2017 Kia Optima *Black
The process of buying a car isn't the easiest thing at times. TrueCar helped me find a great price in which was honored by Merced Kia despite black being a bit more expensive, (who would have known?). I was able to find the car that I truly wanted and ended up leaving completely satisfied. Sou was very helpful and made the process run smoothly and made sure I was getting exactly what I wanted and nothing more or less.