Reviews

4.9 out of 5 4.9
323 lifetime reviews. Includes reviews of The Honda Store from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 25, 2018

    My wife and I were looking for a new 2018 Honda Civic to replace our 2012 which we gave to our son. Living in New Hampshire, I searched all the NH Honda... dealer???s on-line Civic inventory and found none with the trim, color, and options we desired. Since growing up in Holden, MA, I have driven by the Ron Bouchard???s Honda Store countless times. My wife and I figured to give the Honda Store a chance. We reviewed the Honda Store???s on-line inventory and found the 2018 Honda Civic we were searching for. I contacted Internet Sales rep Ashley Wirta. who was ABSOLUTELY PHENOMINAL! She was extremely helpful and pleasant, both on-line and via phone conversations. She quoted me the Honda store???s e-price which was better than another nearby Honda dealer (BHW in Westford, MA). Any questions I had, Ashley promptly returned my email or phone call with the answer. My wife and I agreed on the price. We were then put in contact with salesman Casey Bortle. who also was EXTREMELY courteous, helpful, and pleasant. We set an appointment time and traveled to the Honda Store. When we arrived, Casey introduced himself and warmly greeted us at the door. He went through all the car buying paperwork. Then covered all the many options and how they worked, even syncing our phone to the car. It was an enjoyment to deal with Casey, a TRUE PROFESSIONAL! The bottom line: The Honda Store made car buying a pleasure, something that is virtually extinct in today???s world. Their sales personnel, Ashley Wirta and Casey Bortle, are UNSURPASSED in customer service and are the BEST! With our car buying experience through the years, the Honda Store has become #1, a definite 5 out of 5 stars! Thank you!

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  • 5.0 out of 5
    August 21, 2018

    My wife and I were looking for a new Honda Civic to replace our 2012 which we gave to our son. Living in New Hampshire, I searched all the NH Honda dealer’s... on-line Civic inventory and found none with the trim, color, and options we desired. Since growing up in Holden, MA, I have driven by the Ron Bouchard’s Honda Store countless times. My wife and I figured to give the Honda Store a chance. We reviewed the Honda Store’s on-line inventory and found the 2018 Honda Civic we were searching for. I contacted Internet Sales rep Ashley Wirta, who was ABSOLUTELY PHENOMINAL! She was extremely helpful and pleasant, both on-line and via phone conversations. She quoted me the Honda store’s e-price which was better than another nearby Honda dealer (BHW in Westford, MA). Any questions I had, Ashley promptly returned my email or phone call with the answer. My wife and I agreed on the price. We were then put in contact with salesman Casey Bortle, who also was EXTREMELY courteous, helpful, and pleasant. We set an appointment time and traveled to the Honda Store. When we arrived, Casey introduced himself and warmly greeted us at the door. He went through all the car buying paperwork. Then covered all the many options and how they worked, even syncing our phone to the car. It was an enjoyment to deal with Casey, a TRUE PROFESSIONAL! The bottom line: The Honda Store made car buying a pleasure, something that is virtually extinct in today’s world. Their sales personnel, Ashley Wirta and Casey Bortle, are UNSURPASSED in customer service and are the BEST! With our car buying experience through the years, the Honda Store has become #1, a definite 5 out of 5 stars! Thank you!

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    Shopped for a new car
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  • 5.0 out of 5
    April 25, 2018

    We bought a 2018 Honda Civic Hatchback (our first Honda) and had a great experience. Our sales man was Bob Brachel and he was very knowledgeable and... helpful explaining how everything worked. Very friendly atmosphere. Would highly recommend buying a car at the Honda Store.

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  • 5.0 out of 5
    January 4, 2018

    I loved my experience at the dealership!! Out of all the places ive gone Bob was definitely by far the BEST sales person ive had!! I will recommend him... to everyone as well as the dealership!! The finance manager was excellent as well!!

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  • 5.0 out of 5
    January 3, 2018

    I had an emergency situation that required a fast appointment. Having been told the service area was booked solid for 2 days I reached out to Jamie Rodriquenz.... He took control of the situation and was able to get me in early the next morning. The issue was resolved and I was on my way in a very short time. That personal touch, making someone feel like they were top priority, is what makes me want to continue dealing with The Honda Store.

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    The Honda Store

    We are very glad Jamie was able to help prioritize your appointment, and get your issue resolved quickly! Thanks for trusting The Honda Store, we appr...eciate your business.

  • 5.0 out of 5
    October 14, 2017

    My Decision for buying Another Honda. Simply the people, Especially the service Dept. Found Service to be friendly , Honest, straight forward and of course... the workmanship outstanding from my experience. Always Thank You Mark Donahue

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  • 5.0 out of 5
    September 27, 2017

    My Honda Accord is a 2000 Special Edition and is still running well for me. Ron Bouchard's Auto in Lancaster always take care of me like I drove in in... a vehicle right off the showroom floor. One day I drove in with a nasty stain on the hood (origin unknown) on the off chance that they could make it look a bit better. They squeezed me in and drove out with a car that no longer had a visible stain. Needless to say, I was delighted, but not surprised. There's a reason I continue to go there all these years, and believe me, I'm not easy! :) My next car will be purchased from there, as soon as my buggy gasps her last.

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  • 4.4 out of 5
    September 12, 2017

    We have done business since 1996 with Ron Bouchard Honda. So when we decided to purchase a new vehicle we returned. Our salesman Ed Walsh was great, the... vehicle we decided on (2017 Pilot Touring) is awesome. I have one issue that pertains to Disabled Veterans. Our vehicle has DV plates which we went thru the DMV for. We went through submitting the required paperwork to be approved for the license plates. This was different than a veteran applying for a Handicap placard that you place in your window. The DV license plates allow the veteran not having to pay state sales tax. We were told that in order to not pay the sales tax your individual who does your plate transfers and registrations said we had to get a doctor to sign off on a DOR form. I am not sure who is required to complete that form but I knew we did not. Your people at Bouchards said we had too. To ensure I was correct we had to make an extra trip to DMV and explained to them what Bouchards was asking us to do and the person at the DMV said that Bouchards were not able to do our plate transfer and we had to bring the paperwork ourselves to the DMV. We did this and transfered our plates to our new vehicle. Ron Bouchard Honda is not helping veterans by giving them a form if a veteran or physician does not read or understand could lead to criminal punishment if submitted to DOR. That form is for your records and covers your side of the financial deal but does not protect the disabled veteran. You need to learn the laws that apply to disabled veterans who have been approved thru DMV and have DV plates on thier vehicles and give them the paperwork to transfer thier plates. Oh by the way your charges were $65 and $70 for plate transfer and title charge at the registry it was $25 and $75. This applies to probably a very small number of customers but this one Customer was left with a bad taste in our mouth from all the running around along with getting the money back since they had rolled the plate and registration fees into our financing.

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    The Honda Store

    We are sorry there was some confusion with your Veterans license plates, but are glad everything worked out in the end. It was a learning experience f...or our team, as we had not dealt with that particular situation before. We hope you are enjoying your new Honda Pilot!

  • 5.0 out of 5
    July 11, 2017

    This is only the second time I have stepped foot into the service department. Before I even got out of my car, Joel was at my door, referencing a conversation... we had the first time I came in 4 months prior. I was completely impressed with his customer service. This showed me that he really paid attention to what we spoke about during my first visit and he really cared. I wish more businesses that I came into contact with had employees like this. He is a pleasure to do business with. My truck was serviced promptly. Faster than I had expected.

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    The Honda Store

    We are glad Joel has provided you exceptional customer service. Thanks for choosing Ron Bouchard's!

  • 5.0 out of 5
    June 27, 2017

    Always get my car serviced here and everyone has always been polite but Joel Orgtega went above and beyond to help me out this past weekend! I have never... written a review before but I have to for Joel b/c of how friendly and helpful he was !

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    The Honda Store

    We are glad Joel had provided you great service! Thanks for choosing The Honda Store.

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