Reviews
Purchased 2024 Tiguan Nov.
Purchased 2024 Tiguan Nov. 30, 2024. First breakdown March 5, 2025. No help from dealer. Tiguan in repair for three weeks: new instrument cluster. First day back from the dealership. Tiguan won't start. Jump from AAA get it running for another week. Brought it back after key was not rekeyed to new instrument cluster. Didn't start again the next morning, got it jumped, brought it back, was told there was "nothing that could be done." Took it to Hayward. Issue still not fixed, Tiguan wouldn't start the next day. It's back with the dealership now in repair again. Fourth time in less than two months. Know this: if you buy, they are entirely disinterested in helping to make any issue right.
Purchased 2024 Tiguan Nov.
Purchased 2024 Tiguan Nov. 30, 2024. First breakdown March 5, 2025. No help from dealer. Tiguan in repair for three weeks: new instrument cluster. First day back from the dealership. Tiguan won't start. Jump from AAA get it running for another week. Brought it back after key was not rekeyed to new instrument cluster. Didn't start again the next morning, got it jumped, brought it back, was told there was "nothing that could be done." Took it to Hayward. Issue still not fixed, Tiguan wouldn't start the next day. It's back with the dealership now in repair again. Fourth time in less than two months. Know this: if you buy, they are entirely disinterested in helping to make any issue right.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Gina, I know this is frustrating, but your vehicle is not at our service department. Please let us know how we can help after your concerns are addressed at the shop in Oregon. VW will always direct you to the VW service closed to you. Kindly, Diana B., CX Mgr, Hansel Volkswagen.
Christian in service is EXCELLENT!
Christian in service is EXCELLENT! Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was on my receipt so I could get reimbursed by Oil Stop. He is an asset to this company and needs to be recognized for such!!
Christian in service is EXCELLENT!
Christian in service is EXCELLENT! Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was on my receipt so I could get reimbursed by Oil Stop. He is an asset to this company and needs to be recognized for such!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! It's always great to hear that our team has gone above and beyond for our customers.
Very nice place to work with.
Very nice place to work with. Did they did a great job i will recommend them.
Very nice place to work with.
Very nice place to work with. Did they did a great job i will recommend them.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's great to hear the team is meeting your expectations. Thank you for the 5-star review!
Ongoing efforts to have be able to smog my car.
Ongoing efforts to have be able to smog my car. Several attempts to smog my car at local smog station and it still hasn't cleared. Out of pocket for repeat visits to the smog station and it still doesn't clear. I have been a customer of Hansel VW since the early 1980's..... have been a car buyer; dealership user since then. I have bought all cars since the 80's at Hansel and have I bought my cars at your shop and have never left!! PS: I had the smog work done at Hansel VW at your Corby Ave . location
Ongoing efforts to have be able to smog my car.
Ongoing efforts to have be able to smog my car. Several attempts to smog my car at local smog station and it still hasn't cleared. Out of pocket for repeat visits to the smog station and it still doesn't clear. I have been a customer of Hansel VW since the early 1980's..... have been a car buyer; dealership user since then. I have bought all cars since the 80's at Hansel and have I bought my cars at your shop and have never left!! PS: I had the smog work done at Hansel VW at your Corby Ave . location
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business.
Clean, courteous snd professional.
Clean, courteous snd professional. I especially liked the coffee, tea and snacks. I would go back all over again!
Clean, courteous snd professional.
Clean, courteous snd professional. I especially liked the coffee, tea and snacks. I would go back all over again!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's great to hear. Thank you!
The experience was effortless and transparent.
The experience was effortless and transparent. Didn't like the warranty upsell, but I assume this is part of purchasing a vehicle.
The experience was effortless and transparent.
The experience was effortless and transparent. Didn't like the warranty upsell, but I assume this is part of purchasing a vehicle.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business.
Very helpful and communicated well with me through the
Very helpful and communicated well with me through the day. They had what my car needed the same day.
Very helpful and communicated well with me through the
Very helpful and communicated well with me through the day. They had what my car needed the same day.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic. Thank you.
Sincere Helpful Patient Knowledgeable Honest Capable
Sincere Helpful Patient Knowledgeable Honest Capable Diligent Pleasent Experienced Friendly Smart Honest Kind Accommodating Respectful
Sincere Helpful Patient Knowledgeable Honest Capable
Sincere Helpful Patient Knowledgeable Honest Capable Diligent Pleasent Experienced Friendly Smart Honest Kind Accommodating Respectful
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic 5-star review!
Super friendly and efficient They were kind and charming.
Super friendly and efficient They were kind and charming. They laughed at my jokes and made me feel Like a friend. I only had a basic service and all went as expected
Super friendly and efficient They were kind and charming.
Super friendly and efficient They were kind and charming. They laughed at my jokes and made me feel Like a friend. I only had a basic service and all went as expected
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know that our service team exceeded your expectations. We appreciate your kind feedback!
Always professional- and concerned with what the customer
Always professional- and concerned with what the customer needs Thank you so much for your help!
Always professional- and concerned with what the customer
Always professional- and concerned with what the customer needs Thank you so much for your help!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair