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Commonwealth Motors

(637 reviews)

Reviews

(637 reviews)

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Convenient Courteous Good Pricing

I was referred to Commonwealth because my daughter had bought her Honda SUV through them and was very pleased. I concur. I intended to buy a new car but was shown a much better used car with low milage and better price tag. The dealer showed me both options and explained the pros and cons. No high pressure, just facts, and he worked strictly within my price range. He answered all my questions before and after purchase and the service department also took the time to show me how to work some of the controls I did not fully understand when I went to get the registration. All and all, excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great service!

Very happy with our service. Sandra Howard was very helpful and knowledgeable. Repairs were done promptly and at the cost quoted to us.b

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pleasant experience

Commonwealth treated me very well. They took me in at the allotted appointment. Arranged a rental for me and completed the repair as promised. Dora, service advisor, was kind and polite. Bob, the service foreman, actually to the time to discuss the repairs with me. I felt confident my car was in good hands. They called me with a status on the repair. So far so good. the repair seems to have been down correctly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing efficient and professional service. Please visit us on Twitter and Facebook; we offer exclusive specials for our likers and followers. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Purchasing a new vehicle was a breeze

I just purchased a 2015 Chevy Trax, and worked with Bob Mclain. It was my first time buying my own vehicle, and I can't say enough good things about my experience. Bob was friendly and courteous, listened patiently to what I was looking for, was great about answering all my questions, keeping me within my budget, and made sure I was getting what I wanted/needed in a vehicle. He goes with the customers flow, allowing the customer to take the lead in the experience, which makes such a positive difference! When it came time to finish up on the financial end of things, Bob referred me to Jaime, who was also wonderful. He was very helpful in answering some last minute questions and making sure I understood everything on the financial aspect. Both Bob and Jaime are very knowledgeable and are excellent at what they do. I would definitely recommend my family and friends looking for a new vehicle to Commonwealth. When the time comes down the road for a new vehicle, I will no doubt be going back to Commonwealth and hope again to be able to work with Bob.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations on your new 2015 Chevy Trax! Bob and Jaime are great assets and it’s a delight to know that they have helped to proudly represent our dealership throughout your purchase. Before your next servicing appointment, be sure to check our Facebook Offers tab for the latest exclusive coupons. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

very good experieince purchasing a new vehicle

The sales staff was very attentive to my needs and was very friendly and helpful ansering all of my questions and concerns. would recommend and refer friends and family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We cannot thank you enough for your wonderful review of our dealership and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Purchased used Ford Escape for my daughter

Although the salesperson I initially met worked at Commonwealth Motors' Nissan store, he listened patiently to my requirements and my interest in a particular used vehicle. Although the vehicle was located at Commonwealth's Chevy store, he undertook the complete sales process, driving us there, taking my wife and I out in the vehicle, and answering our questions. My wife and I have three 20-something children; over the past 35 years, we have purchased at least 8 new vehicles and several used vehicles. So we have seen the good, the bad and the ugly when it comes to automobile salespeople. During this process at Commonwealth, I gradually became aware that the old "pressure tactic" cliches did not apply. This was evident from our salesperson's behavior, and also from the behavior of everyone else we met, right up to the director of sales. We spoke briefly with Richard Winward on non-business issues; he was affable and open. We also spoke with Frank Deneu, who passed on the same calm, measured confidence that makes you think they really are there justs to see that you get what you're looking for. Most of our interaction, however, was with the salesperson Hans Malebranche from the Nissan store, where we first visited. His relaxed demeanor made us feel at ease; he answered every question, volunteered information about the vehicle, showed us the service area, and made it just plain easy to buy a car. Although we were just looking at a used vehicle for one of our children (with about 78,000 miles), this was a refreshing experience and made me think, "This is the kind of place I would like to do business with." And, I did. Furthermore, I would not hesitate to purchase a new vehicle from this salesperson and this dealership. My wife and I never got to the "tear-up-the-deposit-check-and-walk-out" stage we have reached with some dealerships in the past. It was a good day. Footnote: The day I picked up the used car, I noticed one of the two dome lights wasn't working. I drove back to the dealership figuring they'd pull it into a service bay and have me wait in the lounge. When I arrived and explained the situation, a service tech immediately climbed into the car, opened up the dome light, and investigated. It appeared to be a loose bulb and not a failed bulb, but he replaced it anyway--and gave me the old bulb to keep just in case. There was no charge, but I felt obligated to tip the service tech. That was above-and-beyond, in my view. Note: Neither I nor anyone in my family (or anyone I know) works for Commonwealth Motors, and I do not have any reason whatsoever to say kind things about my experience if they were untrue. This is simply what happened and how I felt about it. I thought I was going to spend weeks chasing down used cars at different dealerships (I had 8 used cars on my list), but the second visit proved to the be last.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Best, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

Easy to work with, hassle free

The buying experience at Commonwealth was smooth and hassle free. My sales person worked with me to create a transaction that worked for me and got me the car I wanted. The car itself was spotless and felt brand new.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great experience

My new purchase of a 2015 Chevrolet Camaro was an exceptional experience. My salesperson was Chris Drew, he explained everything I needed to know about the car, he explained how the financing worked and he helped me every step of the process. Having Commonwealth do all my running around to register my new vehicle, made the whole process so much easier. I was honored to meet the owner of this great facility Mr Daher. Mr. Daher also made my shopping for a new vehicle a pleasure. Thank you all for a wonderful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great place to buy your next car

My salesman was Chris Drew, he treated me with respect and was upfront and honest with me. Great Dealership to do all your car shopping. I like people who don't give me the run around. Chris Drew and Commonwealth Motors are my new friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Friendly Experience

After deciding on an Equinox, we visited Commonwealth because they seemed to have the best prices on line. We worked with Chris Drew and we had no pressure to buy. We came back and bought our new 2015 Equinox at Commonwealth Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.