Reviews
It was easy and efficient and the staff was excellent. All our questions were answered and everyone was professional.
It was easy and efficient and the staff was excellent. All our questions were answered and everyone was professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words and five-star rating. Hearing that our service on your Pacifica felt easy and efficient means a lot to our service team, and Devin is pleased we could answer all your questions.
Nice people easy to work with. I used the online reservation system and that didn’t work. I went in on my assigned time and was told there wasn’t a reservation for my service and had to provide all the information about my car again, con, etc
Nice people easy to work with. I used the online reservation system and that didn’t work. I went in on my assigned time and was told there wasn’t a reservation for my service and had to provide all the information about my car again, con, etc
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and for your kind words about our team. We’re glad to hear that everyone was friendly and easy to work with. We do apologize for the inconvenience you experienced with the online reservation system. We understand how frustrating it can be to schedule an appointment online only to arrive and have to provide your vehicle information again. We appreciate you bringing this to our attention, as feedback like this helps us identify areas where we can improve the Guest experience. Thank you for choosing Courtesy Mitsubishi, and we hope to provide you with a smoother experience on your next visit.
They were very kind. I had an unexpected problem with my car and they squeezed me in in the afternoon.
They were very kind. I had an unexpected problem with my car and they squeezed me in in the afternoon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about fitting your Hyundai Tucson in this afternoon shows our service department prioritizes responsiveness and care. Hearing you found our team kind and accommodating means a lot to us.
Very friendly and informative Good customer service Great guy Go above and beyond for his customers
Very friendly and informative Good customer service Great guy Go above and beyond for his customers
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your comments about our friendly and informative approach reflect our commitment to attentive service. Jhonger and our service team appreciate your kind words and look forward to servicing your Mitsubishi Mirage G4 again.
I purchased my car from this dealership only four months ago, and unfortunately, I have had nothing but problems with it since. For a vehicle that I recently purchased, I should not be constantly dealing with issues or feeling like I was sold a car that was not in the condition it should have been. What made the situation even worse was my experience with Taylor, the manager. When I tried to discuss the ongoing problems with my vehicle, he raised his voice at me and spoke to me in an extremely rude and disrespectful manner. He told me that I could simply go trade the car in at another dealership and that I didn’t have to come back there. He also told me that I was “obviously too incompetent to understand” what he was explaining about trading the car in rather than fixing the vehicle they sold me. Essentially, I was being told to take the financial loss on a car that I believe should have been properly addressed by the dealership in the first place. I did not expect to purchase a vehicle and, only four months later, be dealing with constant problems while also being treated disrespectfully when asking for help. A dealership’s customer service should not end once the paperwork is signed. I strongly recommend doing your research and having a vehicle thoroughly inspected before purchasing from this dealership. My experience has been extremely disappointing, and I would not want another customer to go through what I have experienced.
I purchased my car from this dealership only four months ago, and unfortunately, I have had nothing but problems with it since. For a vehicle that I recently purchased, I should not be constantly dealing with issues or feeling like I was sold a car that was not in the condition it should have been. What made the situation even worse was my experience with Taylor, the manager. When I tried to discuss the ongoing problems with my vehicle, he raised his voice at me and spoke to me in an extremely rude and disrespectful manner. He told me that I could simply go trade the car in at another dealership and that I didn’t have to come back there. He also told me that I was “obviously too incompetent to understand” what he was explaining about trading the car in rather than fixing the vehicle they sold me. Essentially, I was being told to take the financial loss on a car that I believe should have been properly addressed by the dealership in the first place. I did not expect to purchase a vehicle and, only four months later, be dealing with constant problems while also being treated disrespectfully when asking for help. A dealership’s customer service should not end once the paperwork is signed. I strongly recommend doing your research and having a vehicle thoroughly inspected before purchasing from this dealership. My experience has been extremely disappointing, and I would not want another customer to go through what I have experienced.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your concerns. We’re very sorry to hear that your experience with Courtesy Mitsubishi has left you feeling this frustrated, both regarding the concerns with your vehicle and your recent interaction with our team. Regardless of the circumstances surrounding a vehicle concern, we want every Guest to feel that they are being listened to and treated professionally and respectfully when they reach out to us for assistance. We take the concerns you’ve described seriously and would appreciate the opportunity to review your vehicle’s history and better understand what has occurred since your purchase. We encourage you to contact us directly so we can discuss the situation further and determine what options may be available to assist. Thank you for bringing this to our attention.
It was a brisk morning. I drove up just after rush hour so the drive wasn't horrible. They introduced themselves, looked up my appointment. Told me about how long it would take and completed the work in a timely fashion.
It was a brisk morning. I drove up just after rush hour so the drive wasn't horrible. They introduced themselves, looked up my appointment. Told me about how long it would take and completed the work in a timely fashion.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We’re glad to hear that your visit went smoothly, from checking in for your appointment to having the work completed in a timely manner. We appreciate you choosing Courtesy Mitsubishi and look forward to assisting you again in the future!
Devin should be commended for the excellent service at your dealership !!! All ratings 5
Devin should be commended for the excellent service at your dealership !!! All ratings 5
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing you praise Devin’s service on your Mercedes-Benz CLA 250 means a lot to our team. Thank you for the five-star rating and for commending his efforts.
Very helpful and kind staff! Very helpful and kind staff! Very communicative and was with me every step of the way of purchasing a vehicle.
Very helpful and kind staff! Very helpful and kind staff! Very communicative and was with me every step of the way of purchasing a vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Clear communication is at the heart of how our sales team operates. Knowing you found our staff helpful and supportive throughout every step of purchasing your used Mitsubishi Mirage G4 is truly rewarding.
Buen empleado Exelente le doy 10 extrellas a el como empleado y explica muy bien
Buen empleado Exelente le doy 10 extrellas a el como empleado y explica muy bien
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad Jhonger could explain everything so clearly during the service on your Kia Optima. Your generous praise means a lot to our service team.
Took my car in right away and it was serviced in a timely manner and was done right the first time.
Took my car in right away and it was serviced in a timely manner and was done right the first time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could complete your Hyundai Tucson’s service promptly and right the first time. Your five-star rating and kind words mean a lot to us.