Lucky Motors Megastore of Villa Park

I thought I was "lucky" going into this place. Originally, I was already looking into a vehicle that they had/have in stock. It started off smooth from the phone call to the moment i arrived. Keep in mind this was an evening purchase. Once I arrived, I test drove the car while Kate was starting on the paperwork. First test drive was okay. I came back asking questions she couldn't answer. I questioned why there was a light on the dash. Kate said it was a a sensor issue that needed to be reset. We continued with the contract. During this transaction which seemed like an easy one for Kate to collect there was a couple. This couple had been there since afternoon deciding on a car. Towards the end of my transaction that same couple moved on. It was at that moment I made a terrible decision. Deal was done I collected my keys and drove off. The second time I drove off the lot with my purchased car i came to a red light and the car shut off. Turned it back on, immediately called lucky motors to my surprise no answer. This was only 5-10 minutes after I had left. The following day the tire pressure was low and the windshield was and is still chipped. I scanned it myself and there were multiple misfires, transmission issue, and a check engine light. The first time it was taken in the windshield gets a patched slapped on and the tires get air. A couple days later the tire is flat again, gets patched and the check engine light comes on. That was the first week with the car. The second week censors start going off and more lights on the dashboard appear. Twice at minimum the car shuts off creating traffic. I call it in just to get told by veronica that the car does that and that I just need to turn it back on. The car gets taken in once more to get looked at. Told by the mechanics it will be done same day. Was offered a loaner but none of their cars were drivable. So then a mechanic took me home. From morning til evening no word back. Had to take initiative and call them. They then told me the car is going to be taken back as a return due to my bank. They breached their contract. They are at high risk for anyone who buys a vehicle!! Two weeks later with a lack of communication, high hopes, no accountability, unprofessionalism, and a team with no sense of direction-you can say I am disappointed. The owner Kate wanted that quick sale, wasn't concerned for the customer, and does not take accountability. She cannot lead her team let alone run a business. Be aware and purchase at your own risk!!

Seller was very straightforward and transparent. They had great intentions and sold me my dream car with a great rate! Highly recommend! Chris and Jose will treat you right!

Chris & Harrison, the dynamic duo... really appreciate the amazing customer service and car buying experience! Buying out of state can be such a hassle, but these guys made the experience smooth and easy with extensive resources and expertise. Offered a wide array of options and well versed knowledge base of any process of the auto sales industry. Communication was excellent and will definitely recommend Lucky Motors to anyone looking for a vehicle nationwide! A+

It's hard to find honest used car salesmen. These guys went above and beyond the Call of Duty when it came to taking care of me. I highly recommend them.

Lucky Motors and Chris specifically made buying my Corvette quick and easy. I'd been looking online and was actually two states away from Lucky, but they got the deal done, the paperwork completed, and arranged to have the car shipped directly to my home. I highly recommend these guys, and won't buy another car without checking with them first.

Mr.Chris And Mr.Joe really the best sales rep I’ve encountered in a very long time! cars are truly amazing here. I would definitely be back!!!!😄

I purchased a 2017 A7 from Harrison. He explained all the options on car perfect. The owner Chris assisted me with the Financing, he got me the payment I was comfortable with and an Extended Warranty for 4 years. I recommended this dealership highly because they have easy going staff and professional customer Service.

Very knowledgeable. Very helpful. Amazing all around. Strongly recommend. Helped me get my dream car.

We are disappointed in ourselves for trusting this dealership. Deceptive and proud of it! When you call the dealer out on the things wrong with your car he says "I lost money on this deal, you got a good deal! I could have sold this car several times while it was waiting for transport!" Buyer beware because the car we bought had several things wrong with it that were never mentioned. Simple things like a window regulator broken and rigged so the window would stay up, cruise control inop, brake lights inop, vibration at 50 mph, I could go on and on. The car is absolutely filthy and has several cosmetic blemishes in the interior that were omitted from any pictures. When we called about the car, we asked to just be told the truth about any problems, knowing that all used cars have a few little quirks. The car was made out to be almost perfect except for a ABS light. I am very disappointed with the car we purchased. I feel as though we've been deceived.

Purchased a Beetle Volkswagen. What a great experience. Vehicle was exactly as described on the website. I purchased the vehicle site unseen. The staff at Lucky motors worked quickly to mail the paperwork to me, and helped with transport of the vehicle. I can't say enough positive things about this dealership. Will definitely look back to them for my next purchase.