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I had a great experience working with Kai, Alec and Karissa . They are great people . Please thank them for me for all they did
We appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have an unforgettable experience. We will be s...ure to pass along your kind words to the team and we look forward to seeing you again. Michael DeSantis General Sales Manager (503) 735-7300
Don't trust these guys further than you can throw them! Here's some of the dirty sales tricks you can expect them to pull on you, based on my direct firsthand... experience. 1.) Good Cop, Bad Cop. The first salesperson you talk to will be friendly and might even negotiate with you. Then he'll disappear and (after 10 minutes; see #4) the sales manager will come out of his hidey hole and walk it back, saying there's no way he can reduce the price a penny from list, because see #2. 2.) Outright Lie. They'll tell you they're losing money on the car. I was shown (flashed really) a piece of paper with the number $3800 at the bottom which was supposedly how much money they were losing on the particular vehicle. How could a business that loses money selling cars ever stay in business? Answer: they couldn't. They're lying. 3.) Make You Feel Like You Bought The Car Before You Have. After Good Cop and I agreed on what I thought was going to be my final sale price, he wrote the number down and asked me to sign the price sheet. What I did not know was this paper was completely meaningless. After I signed it I admit I felt relieved, the car buying process is a PITA anyways, and I thought the worst was over. I was wrong. They get you to let your guard down so you will 4.) The Waiting Game. AKA the time-wasting game. They can take their sweet time doing everything (or nothing), this just wears you down and makes you more likely to cave on something just to get out of there, whether it be the purchase price, add-ons or extended warranties. 5.) Pre-Installed Add-Ons. Most dealerships will use one or more of these tactics but I'd never heard of this one until coming to this dealership. Paint protection, which is a transparent polyurethane film applied to the exterior body, is normally a $400 add-on that comes with a warranty against tree sap, bird poop, acid rain, and other terrible, horrible things (except physical damage to your car). Normally, you just say no. However this place has the film installed on each and every car they buy, meaning it's a non-optional add-on! And as they will gleefully tell you (probably more than once), they "can't just take it off." So on top of DMV and documentation fees ($472) be prepared to pay an additional $400 on top of the sticker price. Tips for not getting screwed on your next car purchase: 1.) Do your homework and have a drop-dead price you won't exceed and be prepared to walk. Just the serious threat of walking can be enough to get them to budge (it didn't work for me this time but it did last time I bought a car). 2.) Only deal in terms of the out-the-door price. Some fees and add-ons are non-negotiable but at the end of the day all that matters is the total price you pay. 3.) Always try to negotiate. It never hurts to ask, "Is that the best you can do?" Good luck!
We have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to dis...cuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. Rich Purinton | Service Manager | email@example.com - (503) 640-6401
I went in for an oil change and I was experiencing low air flow through the floor vents. Both Sophia and Darrell went out of their way to assist me in... figuring out why. While I didn't get my issue completely resolved, their very friendly help went a long way to showing me that they cared. That's EXCELLENT customer service. Thank you! Jeanne
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anythin...g at all. Rich Purinton | Service Manager | firstname.lastname@example.org - (503) 640-6401
I didn't feel pressured to do more services. The Service advisor did a good job of explaining my repair options.
We appreciate the kind words, Jeffrey. We look forward to seeing you again in the future! Rich Purinton | Service Manager | rpurinton@dicksautogroup....com - (503) 640-6401
The staff assigned to me, although she tried to push some of the services to me, she stopped after I told her I am currently unemployed. For that she has... exceeded my expectations. But they have consistently tried to sell me services I don’t need. Also, their prices are starting to creep up. A few months back, I eventually went to Les Schawb for my tires when a previous sales person constantly tries to sell me a pair of performance tires which I don’t need for my civic. I also started bringing my car in on service on a weekday, and the wait time is much more palatable. Free cookies, drinks and Roku are nice, but I much rather prefer an inexpensive place to service my car for the duration of its life. If you bring your air filter and cabin filter, the oil change becomes reasonable at $25. Every time I get up sold on services, I lean more and more on getting a full electric car with zero maintenance nightmare.
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewe...d with our team and please don't hesitate to call us if you'd like to discuss anything in greater detail. Rich Purinton | Service Manager | email@example.com - (503) 640-6401
Was able to schedule an appointment in a timely manner and was very reasonably priced. Everyone was courteous and friendly.
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, an...d I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, Dick's Hillsboro Honda team
Very friendly, efficient, professional and informative custom service. Just a great experience all around! Would refer my friends and family for sure.
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and... for leaving such an awesome review! Sincerely, Dick's Hillsboro Honda team
Most importantly, your Sales person, Marv, listened to what I was looking for, from the very beginning... he listened to what I said - not what he thought... I was going to say... and therefore we came to a win-win conclusion in very short time, with a lot of wasted, run around of looking at vehicles that did not match what I wanted... just two quick steps and we had a deal!
Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will sh...are your comments with our team and we look forward to working with you again down the road. Sincerely, Dick's Hillsboro Honda team
Everybody I interacted with was so kind and helpful and the purchasing/financing process was extremely fast. I really appreciated how all of the Dick's... Hillsboro Dealerships work together so I could see a variety of cars.
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Dick's... Hillsboro Honda team
I liked the way Anthony treated us. He's friendly, cleared all the things beforehand and it was almost a no-hassle experience.
We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Si...ncerely, Dick's Hillsboro Honda team