Dick's Hillsboro Honda

We've had abysmal communication. After a fairly pleasant evening of test drives plus purchase negotiations, it became almost impossible to get information from staff. It took a week to finalize the financing, despite being approved right away. Requests for warranty paperwork and accessory availability went unanswered. We were told more than once that the paperwork was delayed because we bought it before this had been finalized, as if this was something we should have known at purchase. When the trip permit was set to expire, they revealed that they were waiting on me to return with the car for a DEQ test. I thought I was waiting on plates! No one advised us of the processes and just acted like we were supposed to know what to do. Even though I like my vehicle, I came away feeling like a nuisance, and I'll never buy from Dick's again.

Had an awesome experience at Dick's Honda with Josh Watson. I felt no pressure or like I was being forced into anything, they let me test drive their car by myself and it was no hassle. On top of that my situation was a bit complicated with purchasing but it was absolutely not an issue with them and they understood completely and worked with me the entire time. The entire team there was super polite and answered any questions I had. Would definitely recommend them to anyone

The service was good the people were friendly, I was helped by the sales person Ashlie! I bought my first car there!! My friend also bought a car here so I thought I’d check it out and I ended up getting exactly what I wanted 👍🏼👍🏼

Worked with Kai to buy our 2017 Honda Certified Pre-owned Odyssey Van. He was a pleasure to work with and was straightforward and honest. The van accidentally came with only one key and they replaced a second one at no cost when we came back after. We live in Portland and the price was lower by $2000 then anywhere else around.

I had a great experience working with Kai, Alec and Karissa . They are great people . Please thank them for me for all they did

Don't trust these guys further than you can throw them! Here's some of the dirty sales tricks you can expect them to pull on you, based on my direct firsthand experience. 1.) Good Cop, Bad Cop. The first salesperson you talk to will be friendly and might even negotiate with you. Then he'll disappear and (after 10 minutes; see #4) the sales manager will come out of his hidey hole and walk it back, saying there's no way he can reduce the price a penny from list, because see #2. 2.) Outright Lie. They'll tell you they're losing money on the car. I was shown (flashed really) a piece of paper with the number $3800 at the bottom which was supposedly how much money they were losing on the particular vehicle. How could a business that loses money selling cars ever stay in business? Answer: they couldn't. They're lying. 3.) Make You Feel Like You Bought The Car Before You Have. After Good Cop and I agreed on what I thought was going to be my final sale price, he wrote the number down and asked me to sign the price sheet. What I did not know was this paper was completely meaningless. After I signed it I admit I felt relieved, the car buying process is a PITA anyways, and I thought the worst was over. I was wrong. They get you to let your guard down so you will 4.) The Waiting Game. AKA the time-wasting game. They can take their sweet time doing everything (or nothing), this just wears you down and makes you more likely to cave on something just to get out of there, whether it be the purchase price, add-ons or extended warranties. 5.) Pre-Installed Add-Ons. Most dealerships will use one or more of these tactics but I'd never heard of this one until coming to this dealership. Paint protection, which is a transparent polyurethane film applied to the exterior body, is normally a $400 add-on that comes with a warranty against tree sap, bird poop, acid rain, and other terrible, horrible things (except physical damage to your car). Normally, you just say no. However this place has the film installed on each and every car they buy, meaning it's a non-optional add-on! And as they will gleefully tell you (probably more than once), they "can't just take it off." So on top of DMV and documentation fees ($472) be prepared to pay an additional $400 on top of the sticker price. Tips for not getting screwed on your next car purchase: 1.) Do your homework and have a drop-dead price you won't exceed and be prepared to walk. Just the serious threat of walking can be enough to get them to budge (it didn't work for me this time but it did last time I bought a car). 2.) Only deal in terms of the out-the-door price. Some fees and add-ons are non-negotiable but at the end of the day all that matters is the total price you pay. 3.) Always try to negotiate. It never hurts to ask, "Is that the best you can do?" Good luck!

I went in for an oil change and I was experiencing low air flow through the floor vents. Both Sophia and Darrell went out of their way to assist me in figuring out why. While I didn't get my issue completely resolved, their very friendly help went a long way to showing me that they cared. That's EXCELLENT customer service. Thank you! Jeanne

I didn't feel pressured to do more services. The Service advisor did a good job of explaining my repair options.

Was able to schedule an appointment in a timely manner and was very reasonably priced. Everyone was courteous and friendly.

The staff assigned to me, although she tried to push some of the services to me, she stopped after I told her I am currently unemployed. For that she has exceeded my expectations. But they have consistently tried to sell me services I don’t need. Also, their prices are starting to creep up. A few months back, I eventually went to Les Schawb for my tires when a previous sales person constantly tries to sell me a pair of performance tires which I don’t need for my civic. I also started bringing my car in on service on a weekday, and the wait time is much more palatable. Free cookies, drinks and Roku are nice, but I much rather prefer an inexpensive place to service my car for the duration of its life. If you bring your air filter and cabin filter, the oil change becomes reasonable at $25. Every time I get up sold on services, I lean more and more on getting a full electric car with zero maintenance nightmare.