Reviews
Write a reviewI purchased a 2022 Honda CR-V and traded in my 2019 Jeep
I purchased a 2022 Honda CR-V and traded in my 2019 Jeep Grand Cherokee. The CR-V was on order, they too 2 1/2 months to payoff my jeep, They immediately put it on their used car lot and I had to make 2 additional payments and cover it on my insurance because I was still the legal owner and had it financed. When they finally paid it off (after several calls from me which they stopped taking and would hang up on me or put me on hold and not pick up, they called my bank for a new payoff figure and paid less than what was on my contract. It took me 6 weeks and 3 separate checks to get close to what they owed me. They never did pay me for the loan interest or the car insurance that I am still out of pocket. Now I just took the CR-V for the first service, I requested the scheduled maintenance contract and paid about 3900$ for it when I bought the car. They offered an extended warranty and I declined because it was a brand new car and my bank offers the same thing for 1900$ with a 0 deductible. When I got my oil changed the service department told me that they wrote my service contract as a mechanical one with a 200$ deductible. I explained that it was written incorrectly. Of course I was going to have to call the finance department. Gmy first phone call I spoke to the finance dept,he said he could prorate it and deduct a year off it since I've had it a year. I told him first I would like to know how much the scheduled maintenance contract is and I would like to know what it's going to take to switch it over if I did pay for it. I explained I wouldn't buy an extended warranty on a brand new car when it's already covered under warranty. He said he needed to speak to the General Manager and call me back. That was 4 more phone calls that I've made trying to reach someone and leaving messages and 14 days ago. I regretted ever stepping into that showroom last year when my bank and I were trying to get them to pay for the jeep they bought from me and sold to someone else. My bank could NOT BELIEVE THEY SHORTED ME when the finally did pay off my car. I pre-qualified with my bank (credit union) so I could finance with a program they are a part of and they purposely did not send my credit application to my bank and financed me with a different Credit Union so they could get away with not paying for my jeep and collecting the money for the CR-V. Not bad for them to have almost 30,000 interest free and no payments for almost 90 days plus the money from the CR-V and plus another 30K from selling the Jeep to someone else. I'm sure someone there was very happy and made lots of money. I'm still out money from my jeep, out close to 4000$ on a service Maintenance contract that is worthless and there isn't one person there that will return a phone call. I don't even like the vehicle anymore, it brings up bad feelings and emotions. I am a busy person, I hate nothing more than wasting time and this entire venture has been a bottomless pit of wasted time! GO BACK ITS A TRAP, SPARE YOURSELF THE FRUSTRATION, ANXIETY, IT'S A WASTE OF TIME, MONEY, AND EFFORT! Jackie Brangham March 19, 2023
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers' time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Sincerely, Brad Schroeder, GM bschroeder@dicksautogroup.com
I would love nothing more than to have the business portion or our relationship finished and completed. I'd like to us to conclude our business on a positive note, So... I look forward to hearing from you. Please contact me at your earliest opportunity. I was in for service on March 4, my cell number as well as my home number is on the work order and in your 2022 sales records. Jackie Brangham
New car purchase
We worked with Alex to buy a new Accord. The price was reasonable for the car and our trade in. Alex made the process easier.
Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Alex's efforts have made the difference in your vehicle-buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Dick's Hillsboro Honda Team
Avoid
Terrible! High pressure sales people, over priced, and horrible custmer service. Went to Dick Hanna and got a way better deal. Tried to low ball trade in, and wanted 4k more then mrsp. Tried calling sales manager and never received call back . AVOID at all cost.
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Brad Schroeder, GM bschroeder@dicksautogroup.com
Satisfied customer
My wife and I were looking for a good used car for our second vehicle, and saw a 2013 Subaru Outback described at Dick's in an online ad. We phoned and talked to Alex who told us the car's details, sent us a video, and organized us to visit the following day. Alex was off that day but the dealership had Austin lined up to help when we arrived. We saw the car, had a test drive, and liked it. However, it was a very recent acquisition for them so they were not able to let it go until it had been detailed and serviced. Our home is at least 100 miles from Hillsboro, and Austin immediately said he would deliver it when it was ready. We completed the paperwork and left for home. True to his word, Austin delivered the car two days later, and Alex came with him to get him home. We could not have been more pleased with the way we were treated by both salesmen, and the dealership generally. They have an efficient system that has done away with the Business Office/Finance Office nonsense, and the sales people provide a more personal service administering all the customer interactions. Austin and Alex were personable and genuinely interested in serving our needs as a priority. We warmly recommend Dick's Honda and will not hesitate to use them again
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Kelsi Wojahn, kwojahn@dicksautogroup.com
My wife and I were looking for a good used car for our
My wife and I were looking for a good used car for our second vehicle, and saw a 2013 Subaru Outback described at Dick's in an online ad. We phoned and talked to Alex who told us the car's details, sent us a video, and organized us to visit the following day. Alex was off that day but the dealership had Austin lined up to help when we arrived. We saw the car, had a test drive, and liked it. However, it was a very recent acquisition for them so they were not able to let it go until it had been detailed and serviced. Our home is at least 100 miles from Hillsboro, and Austin immediately said he would deliver it when it was ready. We completed the paperwork and left for home. True to his word, Austin delivered the car two days later, and Alex came with him to get him home. We could not have been more pleased with the way we were treated by both salesmen, and the dealership generally. They have an efficient system that has done away with the Business Office/Finance Office nonsense, and the sales people provide a more personal service administering all the customer interactions. Austin and Alex were personable and genuinely interested in serving our needs as a priority. We warmly recommend Dick's Honda and will not hesitate to use them again
Thank you so much for leaving this awesome review of our dealership, Stephen! Brad Schroeder, bschroeder@dicksautogroup.com
Such a great dealer to work with buying a car!
I’m copying and pasting from my Google review because my review is truth! Jimmy is such a great person to work with! It seemed so much more seamless compared to every other time we’ve shopped for our Honda vehicles over this past decade and a half. He was so attentive, listened to our wants and needs, approached us with great personality and patience, and really felt comfortable and confident we were working with the right person as soon as we sat with him. We preordered our 2023 Odyssey with him and he kept us updated on delivery and the details of the purchase in a no-nonsense fashion making it super easy to decide on how we would proceed even though the delivery was a few months away. We finally received it with all our options available and we couldn’t be happier. Jimmy, you’re the best and you’ve found life-long customers. Thank you, Jimmy K and Dick’s Hillsboro Honda!!!
Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Kelsi Wojahn, kwojahn@dicksautogroup.com
Copying and pasting from my Google review because I
Copying and pasting from my Google review because I believe Dick’s deserves a great review everywhere. Jimmy is such a great person to work with! It seemed so much more seamless compared to every other time we’ve shopped for our Honda vehicles over this past decade and a half. He was so attentive, listened to our wants and needs, approached us with great personality and patience, and really felt comfortable and confident we were working with the right person as soon as we sat with him. We preordered our 2023 Odyssey with him and he kept us updated on delivery and the details of the purchase in a no-nonsense fashion making it super easy to decide on how we would proceed even though the delivery was a few months away. We finally received it with all our options available and we couldn’t be happier. Jimmy, you’re the best and you’ve found life-long customers. Thank you, Jimmy K and Dick’s Hillsboro Honda!!!
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Brandon Bodine General Sales Manager bbodine@dicksautogroup.com
Staff were extremely helpful and patient!
Staff were extremely helpful and patient! They gave me time to think over what was best for me and my family and did not pressure me to rush my decision. Jimmy was exceptional. I would strongly recommend him if you are looking for a new or used car. Simply fantastic!
We cannot thank you enough for your wonderful review of Dick's Hillsboro Honda and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Brandon Bodine General Sales Manager bbodine@dicksautogroup.com
Terrible service
I went for an oil change and when I left and drove home about 40 mins in all my lights came on. Such as tire pressure etc. I called them and they told me to drive all the way back to turn them off. Once I got there they offered a free oil change for my next one for all the trouble. Today I went in for my “free” oil change and they couldn’t find the coupon that they offered me. They said no, you have to pay. Already annoyed at their lack of detail I handed them a $100 for my oil change and they didn’t have any change. They told me I had to go out and find some change. I did. And when I got back took my car, 2 blocks down the lights came back on. This is a horrible terrible service place for your cars. I’m never coming back here. And I will leave this review on all platforms because this is NOT okay. I don’t recommend this place.
Dana, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Kelsi Wojahn, kwojahn@dicksautogroup.com
I went for an oil change and when I left and drove home
I went for an oil change and when I left and drove home about 40 mins in all my lights came on. Such as tire pressure etc. I called them and they told me to drive all the way back to turn them off. Once I got there they offered a free oil change for my next one for all the trouble. Today I went in for my “free” oil change and they couldn’t find the coupon that they offered me. They said no, you have to pay. Already annoyed at their lack of detail I handed them a $100 for my oil change and they didn’t have any change. They told me I had to go out and find some change. I did. And when I got back took my car, 2 blocks down the lights came back on. This is a horrible terrible service place for your cars. I’m never coming back here. And I will leave this review on all platforms because this is NOT okay. I don’t recommend this place.
Thank you for taking the time to share your recent experience at Dick's Hillsboro Honda. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Kelsi Wojahn, kwojahn@dicksautogroup.com