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Dick's Hillsboro Honda

3.8
(897 reviews)
Visit Dick's Hillsboro Honda
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–7:00pm
Tuesday 8:30am–7:00pm 7:00am–7:00pm
Wednesday 8:30am–7:00pm 7:00am–7:00pm
Thursday 8:30am–7:00pm 7:00am–7:00pm
Friday 8:30am–7:00pm 7:00am–7:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2015 consumer dealer award View 1 awards
2015 consumer dealer award
New (503) 987-3931 (503) 987-3931
Used (503) 987-3970 (503) 987-3970
Service (503) 961-1919 (503) 961-1919

Inventory

See all 119 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2023.
We are a local Family owned Dealership.
It is our Mission to provide sales and service excellence while building lasting relationships. We are many individuals working together as a team with integrity honesty and commitment for our customer our community and our families.
Dick's Hillsboro Honda! Your Local Family owned Dealership!

Service center

Phone number (503) 961-1919

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.8
(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Incredibly disappointing experience buying a car here.

Incredibly disappointing experience buying a car here. I would NEVER recommend this dealership to anyone after the way I have been treated. On June 21st, the sales manager Brandon assured us we would be taken care of, no later than Monday morning (June 24th)-via voice mail. I've made several phone calls / emails / left messages with other salesmen, just trying to reach him. Not one time has he responded. When you have to mess with someone's loan over YOUR tax mistake the least you can do is pick up a phone to give me an update. When it came to getting my licensing and registration Kari was extremely rude and insulting when I asked for my refunds. i also paid $700 for the cargo mat set and the half the set is missing from the car.

1.0

Incredibly disappointing experience buying a car here.

Incredibly disappointing experience buying a car here. I would NEVER recommend this dealership to anyone after the way I have been treated. On June 21st, the sales manager Brandon assured us we would be taken care of, no later than Monday morning (June 24th)-via voice mail. I've made several phone calls / emails / left messages with other salesmen, just trying to reach him. Not one time has he responded. When you have to mess with someone's loan over YOUR tax mistake the least you can do is pick up a phone to give me an update. When it came to getting my licensing and registration Kari was extremely rude and insulting when I asked for my refunds. i also paid $700 for the cargo mat set and the half the set is missing from the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. We're disappointed to hear about the challenges you faced regarding your car purchase at Dick's Hillsboro Honda. Your feedback is valuable to us, and we will address the issues raised regarding communication and customer service. Our team will look into this and we hope to be in touch shortly so we can work towards resolving these matters. We appreciate you bringing this to our attention. Dick’s Hillsboro Honda

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5.0

tell alex i said "the ball is in your court, big dawg.

tell alex i said "the ball is in your court, big dawg." he will know what i mean :)

5.0

tell alex i said "the ball is in your court, big dawg.

tell alex i said "the ball is in your court, big dawg." he will know what i mean :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Sincerely, Brad Schroeder, General Manager, bschroeder@dicksautogroup.com

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1.0

My visit to Dick's Hillsboro Honda to purchase a used

My visit to Dick's Hillsboro Honda to purchase a used 2022 Honda Insight listed at 23K turned into a disappointing and frustrating ordeal. Despite a positive start with salesman Ola, who was attentive and helpful, the experience quickly soured during negotiations. Initially, they indicated the price was negotiable, but the price suddenly skyrocketed to 31K, far exceeding the listed price. Even after expressing our willingness to compromise, the lowest they were willing to go was 27.5K, which remained unreasonably high for a "used car". The situation worsened with finance manager Ashley, whose dismissive and disrespectful attitude was evident from the start. She refused to consider our reasonable offers and insisted a used car with 20,000+ miles should be priced as new, contradicting their own listing. Her approach was unprofessional, rude, and exceedingly condescending. This experience showed a big gap between their advertised prices and actual sales tactics, alongside a significant lack of professionalism and customer respect. Buying a car is already a daunting task, and the disrespect I encountered at this dealership only made it more challenging and disheartening. In a market where trust and transparency are important, Dick's Hillsboro Honda failed to deliver. I strongly advise against doing business with them due to their misleading pricing and negative approach to customer service. My hope is that by sharing my experience, others can avoid similar pitfalls and frustrations.

1.0

My visit to Dick's Hillsboro Honda to purchase a used

My visit to Dick's Hillsboro Honda to purchase a used 2022 Honda Insight listed at 23K turned into a disappointing and frustrating ordeal. Despite a positive start with salesman Ola, who was attentive and helpful, the experience quickly soured during negotiations. Initially, they indicated the price was negotiable, but the price suddenly skyrocketed to 31K, far exceeding the listed price. Even after expressing our willingness to compromise, the lowest they were willing to go was 27.5K, which remained unreasonably high for a "used car". The situation worsened with finance manager Ashley, whose dismissive and disrespectful attitude was evident from the start. She refused to consider our reasonable offers and insisted a used car with 20,000+ miles should be priced as new, contradicting their own listing. Her approach was unprofessional, rude, and exceedingly condescending. This experience showed a big gap between their advertised prices and actual sales tactics, alongside a significant lack of professionalism and customer respect. Buying a car is already a daunting task, and the disrespect I encountered at this dealership only made it more challenging and disheartening. In a market where trust and transparency are important, Dick's Hillsboro Honda failed to deliver. I strongly advise against doing business with them due to their misleading pricing and negative approach to customer service. My hope is that by sharing my experience, others can avoid similar pitfalls and frustrations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for sharing your feedback, Tin. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. I am concerned about what you have described and would like the opportunity to address it. Please be sure to contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Brad Schroeder, General Manager, bschroeder@dicksautogroup.com

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5.0

I called Ola around the first of the year to look for a

I called Ola around the first of the year to look for a used small truck to replace my Honda Civic lease. A week later Ola called and found a Nissan Frontier and a Ford Bronco Sport in the same price range. The Ford Bronco Sport was a great find, and I'm driving it now!

5.0

I called Ola around the first of the year to look for a

I called Ola around the first of the year to look for a used small truck to replace my Honda Civic lease. A week later Ola called and found a Nissan Frontier and a Ford Bronco Sport in the same price range. The Ford Bronco Sport was a great find, and I'm driving it now!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Bob, hearing about your positive experience has a remarkable way of inspiring and motivating us to keep doing what we do! We want nothing but the best for our customers and I am glad that is what we are doing. Hope to see you back again soon! Sincerely, Brad Schroeder, General Manager, bschroeder@dicksautogroup.com

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1.0

I went in to buy a new Honda CRV hybrid and they tried to

I went in to buy a new Honda CRV hybrid and they tried to add $4k in markups. I went to Hillsboro Honda because they claimed to have both blue and gray hybrids in stock. Despite the fact I called ahead to verify the on-site inventory, when I arrived they only had blue and white. At Beaverton Honda they had the white sport-L without the additional fees and I had drove to Hillsboro to look at both the gray and blue ones. The customer service was horrible with the salesperson going back and forth with the sales manager. Eventually, I asked the sales manager to just come and talk to us directly but got the response that I should drive to Beaverton Honda as they had better deals and Hillsboro Honda could not match them. Save yourself the time and headache.

1.0

I went in to buy a new Honda CRV hybrid and they tried to

I went in to buy a new Honda CRV hybrid and they tried to add $4k in markups. I went to Hillsboro Honda because they claimed to have both blue and gray hybrids in stock. Despite the fact I called ahead to verify the on-site inventory, when I arrived they only had blue and white. At Beaverton Honda they had the white sport-L without the additional fees and I had drove to Hillsboro to look at both the gray and blue ones. The customer service was horrible with the salesperson going back and forth with the sales manager. Eventually, I asked the sales manager to just come and talk to us directly but got the response that I should drive to Beaverton Honda as they had better deals and Hillsboro Honda could not match them. Save yourself the time and headache.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

I appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Brad Schroeder, General Manager, bschroeder@dicksautogroup.com

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3.0

Had the pleasure of working with Val who was very

Had the pleasure of working with Val who was very professional and patient. If you want someone who can just get straight it the point, highly recommend Val. Wish I could leave a separate review because he gets a 5/5. It was very empty/quiet when we went but we were still left waiting long periods of time between our discussions. They don’t have as many complimentary items/accommodations as other dealerships but not a big deal. What dropped the overall rating was Ashley. When negotiations got stuck and she had to come out, she was aggressive, condescending, and downright rude when we explained we had reached our absolute maximum. I understand if we can’t have everything, but all she had to say was “no can do” and let us walk. There was absolutely no need to be disrespectful and talk to us that way. I’ve read previous reviews about her being great so I don’t know what was going on with her. In the end we were able to work out a deal but didn’t have a great experience. Val was the only saving grace so just hope you don’t meet Ashley.

3.0

Had the pleasure of working with Val who was very

Had the pleasure of working with Val who was very professional and patient. If you want someone who can just get straight it the point, highly recommend Val. Wish I could leave a separate review because he gets a 5/5. It was very empty/quiet when we went but we were still left waiting long periods of time between our discussions. They don’t have as many complimentary items/accommodations as other dealerships but not a big deal. What dropped the overall rating was Ashley. When negotiations got stuck and she had to come out, she was aggressive, condescending, and downright rude when we explained we had reached our absolute maximum. I understand if we can’t have everything, but all she had to say was “no can do” and let us walk. There was absolutely no need to be disrespectful and talk to us that way. I’ve read previous reviews about her being great so I don’t know what was going on with her. In the end we were able to work out a deal but didn’t have a great experience. Val was the only saving grace so just hope you don’t meet Ashley.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Lydia, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your time spent with Ashley. I hope to talk with you soon. Sincerely, Brad Schroeder, General Manager, bschroeder@dicksautogroup.com

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5.0

Great deal.

Straight forward car buying experience. Very helpful and efficient staff. I would recommend this no hassle dealership in Hillsboro Oregon to everyone who is looking for a new car.

5.0

Great deal.

Straight forward car buying experience. Very helpful and efficient staff. I would recommend this no hassle dealership in Hillsboro Oregon to everyone who is looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write about your experience with us, Chris! At Dick's Hillsboro Honda, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Brad Schroeder, General Manager, bschroeder@dicksautogroup.com

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5.0

Excellent Client Service

I had researched mid-sized trucks and decided to test drive the Honda Ridgeline. Sharon Burgess at Dick's Hillsboro Honda responded to my request for an appointment immediately, and made the entire experience of test driving, and then purchasing, the truck. She and the other people at Dick's were very helpful, explained things clearly, and did everything they could to help me be comfortable during the process. Highly recommended, I will be buying any future Honda vehicles from them!

5.0

Excellent Client Service

I had researched mid-sized trucks and decided to test drive the Honda Ridgeline. Sharon Burgess at Dick's Hillsboro Honda responded to my request for an appointment immediately, and made the entire experience of test driving, and then purchasing, the truck. She and the other people at Dick's were very helpful, explained things clearly, and did everything they could to help me be comfortable during the process. Highly recommended, I will be buying any future Honda vehicles from them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. We do hope we can be of assistance in the future. Take care! Sincerely, Brad Schroeder, General Manager, bschroeder@dicksautogroup.com

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5.0

I had researched mid-sized trucks and decided to test

I had researched mid-sized trucks and decided to test drive the Honda Ridgeline. Sharon Burgess at Dick's Hillsboro Honda responded to my request for an appointment immediately, and made the entire experience of test driving, and then purchasing, the truck. She and the other people at Dick's were very helpful, explained things clearly, and did everything they could to help me be comfortable during the process. Highly recommended, I will be buying any future Honda vehicles from them!

5.0

I had researched mid-sized trucks and decided to test

I had researched mid-sized trucks and decided to test drive the Honda Ridgeline. Sharon Burgess at Dick's Hillsboro Honda responded to my request for an appointment immediately, and made the entire experience of test driving, and then purchasing, the truck. She and the other people at Dick's were very helpful, explained things clearly, and did everything they could to help me be comfortable during the process. Highly recommended, I will be buying any future Honda vehicles from them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for writing this amazing review for our team! At Dick's Hillsboro Honda, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Brad Schroeder, General Manager, bschroeder@dicksautogroup.com

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5.0

10/10 5 stars. Amazing experience

The buying process was so seamless and easy. I felt zero pressure to get something I didn’t want. All the facts about our different buying options were presented up front. I couldn’t be more happy about what we left in and the kindness and compassion that was shown to us. Ashley and the guys on her team that evening were amazing and efficient not only trying to help us but multiple other families as well as well.

5.0

10/10 5 stars. Amazing experience

The buying process was so seamless and easy. I felt zero pressure to get something I didn’t want. All the facts about our different buying options were presented up front. I couldn’t be more happy about what we left in and the kindness and compassion that was shown to us. Ashley and the guys on her team that evening were amazing and efficient not only trying to help us but multiple other families as well as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for reaching out, Tessa! Reviews like these mean the world to us here at our dealership and I will be sure to relay to Ashley and the team. Take care and have a great day. Sincerely, Brad Schroeder, General Manager, bschroeder@dicksautogroup.com

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