Empire Auto

2.8 out of 5 2.8

Reviews

2.8 out of 5 2.8
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    February 28, 2019

    Long drive had the vehicle they had their liked it wanted to test drive it could not Call need to be serviced so they find me another vehicle like the... one I was looking for took him 2 days to let me know walked out what a great SUV

    4.0 out of 5
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    2.0 out of 5
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    4.0 out of 5
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    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 9, 2018

    These are grimey people. They don’t let you test drive, they fire the “head of staff” at least once a week so you never know where you stand, and if you... are lucky enough to get a car they will send you threatening and unprofessional texts if you are a day late

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • December 28, 2014

    I called the dealer up because i saw the add for bad credit. after being recently divorced i could not get a loan for the life of me. ,i went here and... they really made it happen. thanks so much guys. definitely will tell all my friends.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    September 8, 2018

    They suck!!!!!poor customer service. They never return your call to tell you the status and always busy. They leave you on hold and pass the bucket and... it funny because their office is tiny with about 7 ppl there

    1.0 out of 5
    Customer Service
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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    September 6, 2018

    So happy with my new car. I got a nice car with not so good credit. I was denied everywhere else. Definitely a place worth checking out.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 10, 2016

    Many times I call them for a car to test drive, they say yes came in , when I go there no cars available. Costumer service is such, everybody talk in different... directions, no one knows what is going on, everybody say something different, office is small and no coordination between the employees. Most of the times, the car pictures on their website does not exist on their lot.

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 28, 2014

    i needed a car in a jam. my car broke down and my credit sucks.. they caught my eye with the no credit check program. so i went there and they took care... of me right before christmas. i really thought it was gonna be a big old deal because of my credit situation nut i was very impressed. the only thing was the office was small and there was alot of people, i thought to myself im really shy in front of all these people but then the salesman assured me everyone was there for the same thing..perfect!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    November 27, 2014

    I inquiry about one of their cars online for fiancing . The sales person assured me that bad credit didnt matter at all . He then said that i get call... back next day about car. no call or reasponse through their website .

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
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    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike , we apologize we didn't get back to you in a time frame that you expected. I'm not sure between the holidays and the storm what happened, but w...e would certainly like to make it up to you if you are still in the market for a vehicle. And you are CORRECT we finance EVERYONE and bad credit does not matter. -P. Rondinone