Vance Chrysler Dodge Jeep Ram

4.6
(150 reviews)

Reviews

4.6
(150 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Service dept is a joke, told to be my jeep cherokee in on

Service dept is a joke, told to be my jeep cherokee in on Thursday for fan light coming on and they would look at it friday. Called late friday, they didnt have time, said they would saturday, called saturday early afternoon, hadn't had a change to look at it they were doing higher priorities first. They wouldn't make time to even see want was was wrong with it, I bought this jeep here but will never again. Hope my jeep gets looked at and fixed monday

1.0

Their service sucks.

Their service sucks. If you need an oil change or a basic maintenance go somewhere else!

1.0

Wow!!

I will be posting a review by Friday at this time I feel that I was bullied for asking a question about my amount being financed. I was told that we could do the deal if they still had the vehicle Friday when I am able to get off of work. Even though I am approved?

Dealer response

Hello, Thank you for sharing feedback about your time with our Sales Team. We would appreciate the chance to better understand the details of your visit here at Vance Chrysler Dodge Jeep Ram. If you would like to discuss this further, please share your contact information with me. Thank you, Megan Vance Vice President John Vance Auto Group

1.0

After One Month And Still Not Fixed

My truck was at Vance for a month. That cost me over $900 for parts that guess what still is not fixed. I kept getting told it will be done tomorrow. To witch it never was. Picked it up on 01/31/22 and within 5 hours the CEL came back on, but yet they never could get it to come back on, no of course not because they just started it and let it set. I told them when I dropped it off the second time, that there was 1/2 tank of fuel and a pikepass use it. Go drive the xxxx thing and don't call me till it's fixed.. But by the picture I took of the miles when I dropped it off they did not even bother driving it. The guy Shane that answers the phone, well when he wants to. Has no clue what he is doing. Nor does he have a clue what is wrong with the vehicle. Getting him to return phone calls is impossible unless you go above him. When he does talk to you, he is talking at you not to you. He definitely should not be in the position that he is in. I personally was raised by a diesel tech, married a diesel tech and have a son that is a diesel tech so I'm not stupid when it comes to vehicles. When I tell you what is wrong, how about you listen and not ignore me because I'm a girl. I told them what was wrong with my truck but yet it's still not fixed. So I still do not have a vehicle to drive... Not to mention the month without it and 900 waisted... Absolutely bull crap. The tech however, Jason. He is amazing and so so understanding and listens and answers questions. But his hands are tied thanks to Shane. Unfortunately he can not do what he needs to do to fix vehicles he has to do what the guy who has absolutely not a clue whatsoever.. I will not be using this place again until they get someone else in service that actually knows what they are doing and talks to customers like normal and not above them...

Dealer response

Hello, Please know that I take your feedback very seriously and I would like the opportunity to speak with you in regard to the service needed for your truck and your experience with our Service Department. Would you please provide me with a good method of contact for you so we can discuss your feedback in greater detail? Thank you and I look forward to hearing from you. Megan Vance Vice President John Vance Auto Group

5.0

Thank you Kelli for selling us our New ram we love it. We...

Thank you Kelli for selling us our New ram we love it. We will continue to do our business with Vance because they are the best.

5.0

Recall

There was a recall on an airbag. When I called to make an appointment they got me in quickly. The guy at the desk was very nice. I was waiting on someone to come pick me up and he asked if I wanted anything to drink while I waited. They called me within a few hours to let me know that it was ready.

5.0

The service people are very friendly. And I really like...

The service people are very friendly. And I really like going there for my oil changes. And they're very fast to get the job done.

5.0

The service manager was good to work with and very...

The service manager was good to work with and very knowledgeable man. He answers any of my questions I may have. I plan on returning for future service appointments.

5.0

I was assisted in the Service Dept and told exactly what...

I was assisted in the Service Dept and told exactly what was needed to be fixed. And was done quickly so I could get back on the road to Texas.

5.0

Very profession, gave me a time for service and did...

Very profession, gave me a time for service and did exactly what was to be done. Jess Cheney and crew did an excellent job! Checking area was neat and clean and so was waiting room. Truck performed well after service.

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