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Always a pleasure
Luis makes it easy and I know it?s done right. Not an import dealer so they treat you with respect.
Marcus, Thank you again for taking the time to let us know how we did! We are very happy we could provide you with a positive experience! We hope you have a great day!
They were kind enough to explain what was going on with my car and then asked what services I wanted to complete instead of just doing them. I was glad they did because one of the services they said I needed was done when I got my previous oil change at another mechanic. They also explained other services that I would need that was coming up. I greatly appreciate the fact they did not pressure me and try to scare me into getting services. This is especially important for me as a female being used to mechanics always trying to take advantage of me and over charging me.
Keithia, Thank you again for taking the time to let us know how we did. We strive for 100% satisfaction, and it is great to see you had such a positive experience at Darrell Waltrip Buick GMC. We hope you have a great day!
Honest, forthright, superb.
Excellent in every area of the auto business. If you are in need of superior customer service and Auto service Dave Heller and his team are the ones to talk to
Samuel, we are happy to pass along your comments to the team here at Darrell Waltrip Buick GMC!!! We are very happy we could provide you with a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great facility and Excellent customer service. Always provide quick repairs and explain the whole process.
James, thank you for your kind words and this wonderful review!
Number Crunching Crooks
I requested Gap insurance multiple times. The retail contract was. Presented to me without gap. I advised the rep immediately that I need gap insurance. He stated that “the Finance manager in the back would add the gap and There was no need for concern.” I got to the back and the finance manager said “Oh the bank would not add it. You will have To buy it for $625.” Then on top of that they did not fix the dent on the hood Of the Car as they promised. These are crooks, stay away.
Chad, there might be a confusion because our records show that you never purchased a vehicle from us. We thrive to provide our customers with the highest level of customer service. For your information, GAP insurance is optional and has a cost associated to it. Everyone knows, that if a customer wants GAP insurance, he must purchase it. Moreover, not every loan or every vehicle qualify for GAP insurance. Have a great day!
Best Dealership in Franklin, TN
I would like to take this opportunity to express my gratitude to Daniel Johnson for helping us on Saturday with the paperwork that was necessary for us to refinance my Envision. This was our first meeting with Daniel, but his warm demeanor and professional, knowledge approach to this procees made us feel right at home. This dealership is by far the best in my car-buying experience for making you feel welcome and NOT pressured. Their management people, salesmen, and service department are ALWAYS friendly and helpful. Thanks, to all of you for taking care of us! WE WILL BE BACK!
Cass, thank you so much for your kind words and this wonderful review! We are happy to pass along your comments to the team here at Darrell Waltrip Buick GMC!! Thank you again for choosing Darrell Waltrip Buick GMC and we hope to see you again.
We worked with Ryan Leboeuf on the purchase of a used Camry for our daughter. Ryan and the dealership exceeded our expectations. When we first reached out, someone else had already put a deposit down on the car we selected. We had multiple people helping us try to find something similar. When the other buyers released the Camry in favor of another car, we ended up buying it. It's a solid starter car for our daughter, and we were really pleased with the professionalism and customer service in the pre-owned area. We would recommend it to others.
Rachel, thank you for taking the time to leave a review for us at Darrell Waltrip Buick GMC. We're happy we could meet your expectations!
Don’t buy here
Sales does not care about customers just revenue long story short had lemon truck in service once a month for a year decided to sell and get new one figured sales would want to make me happy being 3rd truck in 6 years but not just wanted to haggle with me and make as much as possible so I went else where told them story and they made a deal first time no back and forth they lost my business forever DO NOT RECOMMEND STAY AWAY
Bob, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional, and are disappointed to hear how yours went. As you already know, we do not build the vehicles, we sell them and always forward any potential issues to the manufacturer who decides if it needs to intervene or not. We are like our customers, we do not like to haggle either that's why our vehicles are always priced aggressively and according to the market. We are sorry you feel this way but unfortunately the current state of inventory nationwide dictates the market. We hope that you'll enjoy your new GMC for many years to come. Thank you!
Friendly, knowledgeable staff, absolutely awesome dealership. Liam Watterud was extremely patient and kind. His expertise is very welcomed, I highly recommend him, and the dealership.
Kerry, thanks for your praise and kind comments about our team. Liam is awesome and very genuine. He loves to make his customers happy. Thank you for your business and your review. W We are looking forward to seeing you again soon.
1993 Cadillac Allant'e
I have already done a review. It was not a disaster - nor a high recommendation.
Odell, at Darrell Waltrip we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, please call us at (615) 465-5902, we look forward to hearing from you soon.