Lithia Hyundai of Fresno

Refused to remove optional extras. Didn't make a deal. Then I put in an application to buy through their express service. No optional extras. I called to confirm this. Salesman kept pushing optional extras. THEY'RE OPTIONAL. no deal.

Not worth your time! The whole experience was filled with over aggressive sales tactics. The long waiting for basic information from the sales team was exhausting. Drive a little farther for a better experience.

I purchased a car from Lithia Hyundai of Fresno recently and I had received an email from one of the sales managers that goes by the name "Moose" offering me 3 years of Free oil changes with the purchase of any vehicle on the lot. Of course I responded to his email saying yes I would live free oil changes but it's been over a month of emailing him and also trying to call the dealership on several occasions to speak to him or anyone else that could help me with this. He has not responded to any of my emails and when I call im told he's with a customer. I've asked to speak with his manager or someone over him & im told that someone will return my call but no one ever does. Moose should honor his offer he made to me or he should not be sending offers like this if he never has any intentions on honoring what he is offering to customers. What a man of his words. With all the awards they seem to have received for Best Customer Service to me they are fake and nothing but a joke. How said that they feel they have to lie to get customers in to buy their cars. If I knew this was how they carried themselves and how the lie and make fake offers I would of never bought a car from them.

Avoid Doing Business with This Dealership!! I strongly advise against doing business with this dealership, especially with their finance department. We were quoted a specific monthly payment and were told this amount was based solely on the price of the vehicle and the interest rate - no other charges. However, once we finally gained access to the lender’s website, we discovered the actual loan amount was approximately $5,000 more than what was discussed at the dealership. Deceptive Practice #1: The finance department fabricated an email address for us (NONE@lithia.com), despite us providing two valid email addresses. This prevented us from registering with the lender and delayed our access to loan details. Deceptive Practice #2: Upon finally gaining access to the loan, we discovered the interest rate was 1% higher than what we were told during the sale. This sudden and inexplicable change was never disclosed. Deceptive Practice #3: The finance department added miscellaneous and optional charges—again, without our knowledge or consent—to inflate the loan amount and match the monthly payment we said we could afford. When my husband raised these concerns with Boris Ovakalaga, the Finance Manager, his only response was: “Since you agreed to the monthly payment, you agreed to those terms.” In other words, because we agreed we could afford a certain amount per month, the dealership took that as permission to manipulate the terms and add hidden costs. Boris could not even explain what these added charges are for or what, if any, benefit they provide. They appear to be arbitrary fees created to maximize the dealership’s profit at our expense. This behavior is unethical, deceptive, and borders on fraud.

I am 74 y old. I found my caddie on Car.com As you know Hyundai show NO Money down. But when I got there, I went thru 4 hr of miss communication. I do remember this young man asking for a down payment. If he would made a statement if he said it is required because of the all the miles I would have walked out. Called for a couple times time no calls returned

Andrew made the car shopping process a breeze. He was prompt, no-nonsense, and got me the information I needed without pressure. He was a pleasure to work with. This dealership never tried to price gouge and I appreciated the open communication and honest prices.

Quick to get you into their dealership and take your money very professional. Horrible lease agreements it’s a nightmare trying to resolve the issue.

Absolutely the Worst Customer Service at Hyundai of Fresno I took my car into Hyundai of Fresno for a simple alarm system upgrade/reset. Before the service, all doors—including the left passenger door—were functioning perfectly: locking, unlocking, opening, and closing with no issues. After they updated the system, suddenly the left passenger door won’t open at all. When I brought this to their attention, I was told that it wasn’t their responsibility because they didn’t “touch the door”—only the alarm system. But that’s exactly the problem! The alarm system controls the locks, so it’s clearly connected. Still, they refused to take accountability and told me I’d need to go elsewhere to get the issue reset or repaired. This is unacceptable and incredibly frustrating. If your car comes in working a certain way, it should leave the same way—or better. Instead, Hyundai of Fresno delivered a worse product than I brought in and completely washed their hands of any responsibility. Terrible customer service, no accountability, and zero care for customer satisfaction. I would never recommend this place to anyone needing service on their vehicle.

Set up an appointment to buy a car. Called the night before and day of before we made a 3 hour drive one way. Got there and no one was ready for us. When we told them the car we were there for they told us it was sold several days ago. Then offered to take us out back to see other cars that might work. As we looked we found the car we were originally looking for. The salesman said it must have been an error and was going to get us the keys. We were very excited. Short time later he comes back and said the dealership sold the car to themselves and it wasn’t for sale again. My wife wanted to cry I was flabbergasted at what transpired. Even worse is the car is still on their website for sale! The general managers showed no sympathy or care and just brushed us off. Horrible experience.

ZERO communication- they do not answer the phone or return voicemails! So good luck if you have any issue. Terrible customer service. And everytime I've shown up to speak in person, their answer is ‘no ETA’- ‘don't know’ - ‘someone will be in touch…..’ They’re a joke! Do NOT recommend