Lithia Hyundai of Fresno

Set up an appointment to buy a car. Called the night before and day of before we made a 3 hour drive one way. Got there and no one was ready for us. When we told them the car we were there for they told us it was sold several days ago. Then offered to take us out back to see other cars that might work. As we looked we found the car we were originally looking for. The salesman said it must have been an error and was going to get us the keys. We were very excited. Short time later he comes back and said the dealership sold the car to themselves and it wasn’t for sale again. My wife wanted to cry I was flabbergasted at what transpired. Even worse is the car is still on their website for sale! The general managers showed no sympathy or care and just brushed us off. Horrible experience.

ZERO communication- they do not answer the phone or return voicemails! So good luck if you have any issue. Terrible customer service. And everytime I've shown up to speak in person, their answer is ‘no ETA’- ‘don't know’ - ‘someone will be in touch…..’ They’re a joke! Do NOT recommend

They refused to sell us a car because we were using the ValleyCAN Vehicle Replacement program. Their excuse was that they are waiting for acceptance to become a participating dealership. They are in fact a participating dealership and I verified this with ValleyCAN. You can see for yourself that there are on the participating dealership list. AVOID THIS DISHONEST DEALERSHIP.

This is the second time I’ve attempted to shop at this dealership. First time they tried changing the APR after I had already had the vehicle for 2 days. This time just dealing with their customer service was more than enough. One of the only dealerships where it seems like they DON’T want to sell you a car. If I could give no stars I would. Avoid the Google reviews. Look at these reviews here for real and genuine answers.

This is an updated review from the original I posted a couple of weeks ago. I'm very happy to say that it's a positive improvement. The response from the dealership led to a resolution we are extremely satisfied with. We felt heard, and, once we were in contact with the right people,they were nothing but professional when addressing the situation. We will return to this dealership for future Hyundai needs. The 4/5 stars is simply due to the fact that things weren't seamless from the get go. But, they have a 5 star rating from us when it comes to the General Managers view on customer service. Our original issue had to do with the availability of the right trim of the vehicle being available after we had driven from out of town. We did end up buying a car from this dealership once the correct one was available. This is 100% due to their approach to customer service. Top notch.

If I could give them a 0 I would. They had very poor customer service and they did not negotiate in good faith. They tried to offer us about $5k less than what the vehicle was worth as a trade in. Buddy didn't even have the decency to speak to us in person, and sent someone out to waster our time. We let them know we had a KBB sale offer from them specifically for much higher and they refused to purchase our vehicle and would only accept is as a trade-in because that's the offer they wanted to make. The dealership was more interested in making sure that the customer didn't get what they wanted and tried every way they could to make sure our payments were higher than necessary (despite us having done our homework and having all of the numbers in front of us in writing). We've done business with them before, but they have officially lost our business.

I was disappointed by the sale of a "mandatory" Theft Deterrent Device, which was later clarified as optional in the vehicle closing statement, as required by law. This practice feels misleading and undermines customer trust. I hope the dealership reconsiders such policies to provide a more transparent and ethical experience for their customers.

horrible customer service. The manager initiated a conversation with me on a car that I was quite interested in. The previous day Lithia had sent me a customer quote and I was planning on contacting them prior to Buddy's text. We texted back and forth for about 15 minutes and then all of a sudden no contact from Buddy. I sent 7 messages over the next 3 hours and got no response. I also left voicemails for Bryce, who had contacted me the day before saying that there was an error in their quote. Never heard from Bryce again either. Then I chatted with Angela/Amber on line at about 3:30. She assured me that she was sorry and someone would reach out. Never heard a word. This all occurred yesterday on Oct 31. I actually informed Buddy in one of my texts that we also may be interested in trading in my wifes Palisade in addition to bying the other car for my daughter. I ended up visiting Central Valley Hyundai where we worked with a nice young gal. (cant recall her name, started with an A) However we decided to wait as the deal was better in Fresno but I have no faith in that dealership. We have bought 3 Hyundais in the last 8 years and have never been treated like this. I am quite disgusted

horrible customer service. The manager initiated a conversation with me on a car that I was quite interested in. The previous day Lithia had sent me a customer quote and I was planning on contacting them prior to Buddy's text. We texted back and forth for about 15 minutes and then all of a sudden no contact from Buddy. I sent 7 messages over the next 3 hours and got no response. I also left voicemails for Bryce, who had contacted me the day before saying that there was an error in their quote. Never heard from Bryce again either. Then I chatted with Angela/Amber on line at about 3:30. She assured me that she was sorry and someone would reach out. Never heard a word. This all occurred yesterday on Oct 31. I actually informed Buddy in one of my texts that we also may be interested in trading in my wifes Palisade in addition to bying the other car for my daughter. I ended up visiting Central Valley Hyundai where we worked with a nice young gal. (cant recall her name, started with an A) However we decided to wait as the deal was better in Fresno but I have no faith in that dealership. We have bought 3 Hyundais in the last 8 years and have never been treated like this. I am quite disgusted

they did not seem motivated to sell the car I was interested in. I asked for the out the door price because I live far from the dealership, they never responded with the ODP.