Lithia Hyundai of Fresno

Reviews

4.6 out of 5 4.6
127 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 3.0 out of 5
    July 31, 2018

    I spoke to customer service Andrea she was very rude I told her that they kept all my keys to my house / additional car / lockbox and if they could... drop them off her response was no ! The shuttle bus has too many people that they have to drop off she didn’t even try to ask the driver if he was dropping anyone of the customers off close to where I live so he can swing by and drop my keys she would not even consider helping me so I asked to speak to the manager she kept me on hold for a long time then came back said that he stepped out and wasn’t able to speak to him she deafly needs to be re-train or find another job where she’s happy and is willing to help the customer “ Poor customer service “��

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 13, 2017

    I got right in and they took great care to get me out on time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's great to hear that the Service Department took such great care of you. Thank you so much for a great review and we look forward to seeing you on ...your next visit.

  • August 16, 2017

    We have purchased several vehicles from this dealer and have all our cars serviced there!! Always great service! Thanks!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's great to hear that the Service Department took such great care of you. Thank you so much for a great review and we look forward to seeing you on ...your next visit.

  • 5.0 out of 5
    August 3, 2017

    Buying cars is one of my least favorite things to do. However, my sales consultant, Leonard, made it a happy, fun experience. He listened to what I said... and found the perfect new car for me. He was kind, polite and very knowledgeable. He made sure I knew everything I needed to know about how to operate my new car before I left. We even went back the next day and bought a new car for my husband from him. This was the best car-buying experience I have ever had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations to you and your husband for your new vehicles! It's great to hear that Leonard exceeded your expectations. Thank you so much for a gre...at review and we look forward to seeing you on your next visit.

  • 5.0 out of 5
    August 3, 2017

    Great sales experience as usual. This is now my 14th car from Lithia and my 12th from Lithia Hyundai. Their selection, knowledge and ability to find what... is important to me is why I keep coming back and recommend them to all my friends. Keep up the good work guys.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your newest Hyundai! It's great to hear that we continue to exceed your expectations. Thank you so much for a great review and we l...ook forward to seeing you on your next visit.

  • 5.0 out of 5
    July 31, 2017

    1st experience with the service department. The customer service, facilities, and repair were all top notch.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's great to hear that we exceeded your expectations. Thank you so much for a great review and we look forward to seeing you on your next visit.

  • 1.0 out of 5
    July 17, 2017

    I made an offer for a Sonata with Jesus in finance (I don’t remember what his name was exactly, but I believe it was Jesus). After checking with his manager... whom I did not meet, he accepted my offer, and we shook hands on it. Before I made the offer, I told Jesus that I would have to leave the dealership and come back later to get the car. He said the price is only good for that day and I have to return the same day to finalize the deal. My 18-year-old daughter was there and witnessed the whole agreement. I left the dealership and came back an hour later. While my daughter and I were waiting in the office for the finance person, a salesman came and talked to us about giving them perfect ratings if I receive a survey (!!!) Ten minutes later, a different person in finance came to speak to me instead of Jesus. He told me that they cannot sell the car to me for the price that Jesus had agreed to. He said that Jesus had made an honest mistake (???) because he did not know that they cannot sell the car for that price (???) which was very odd to me because Jesus checked with a manager before we came to the agreement. When I asked to speak to Jesus, he just said: “I’m Jesus’s manager, and I’m telling you we cannot do it.” He said the best he can do is $3000 more than what Jesus and I had agreed upon. After a long and unpleasant conversation, I ended up buying the car for $1150 more only because they were the only one in the area that has that car in the color and with the package that my daughter wanted. I don’t want my daughter to miss out on her dream car just because the people at the dealership switched on us. Hyundai does make nice cars but if you can get the car you want from somewhere else, AVOID LITHIA HYUNDAI OF FRESNO!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 4, 2017

    My review is always good with Lithia Hyundai of Fresno, especially with your stuff at your place. Bret and Tyler are really good workers for you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It's great to hear that Brett and Tyler took such great care of you. Thank you so much for a great review and we look forward to seeing you on your ne...xt visit.

  • 5.0 out of 5
    June 16, 2017

    In for recall notice. Good service, done quickly. Friendly people.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for a great review and we look forward to seeing you on your next visit.

  • 1.0 out of 5
    May 29, 2017

    Thought I had purchasex a car of my dreams. Didnt work that way. They tried to change the finance company a week later and when I wouldn't agree to the... new terms they told me I will be charged for mileage I put on the vehicle while it was technically mine. Still waiting on that. Never again will I go here or refer anyone!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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