Reviews
Write a reviewDon't get sucked in by dealership's shenanigans!
We had called ahead to say we were interested in a certain new car on the lot. When we arrived, we went with our salesman on a test drive. Back in the dealership, we agreed on a deal, and his finance team approved it. He left to finalize the paperwork. About halfway through our transaction, another salesperson came and interrupted, and said she needed the keys to the car we were buying, which he gave her. Our salesman came back from finalizing the paperwork to tell us the car had been sold by that other salesperson! He tried to sell us a used car instead, we said no and left, quite upset by the turn of events. We felt this was a total scam by the dealership on all sides.
Don't get sucked in by dealership's shenanigans!
We had called ahead to say we were interested in a certain new car on the lot. When we arrived, we went with our salesman on a test drive. Back in the dealership, we agreed on a deal, and his finance team approved it. He left to finalize the paperwork. About halfway through our transaction, another salesperson came and interrupted, and said she needed the keys to the car we were buying, which he gave her. Our salesman came back from finalizing the paperwork to tell us the car had been sold by that other salesperson! He tried to sell us a used car instead, we said no and left, quite upset by the turn of events. We felt this was a total scam by the dealership on all sides.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (866) 649-8556 to discuss your concerns, as your satisfaction is of utmost importance to us.
Equinox service
I made an appointment online but it could not be found. Called to the service department and they were able to squeeze me onto the schedule. Service tech was extremely nice and professional. I would go back and get my vehicle service there again. Wait time wasn't too bad and the waiting room was nice and clean.
Equinox service
I made an appointment online but it could not be found. Called to the service department and they were able to squeeze me onto the schedule. Service tech was extremely nice and professional. I would go back and get my vehicle service there again. Wait time wasn't too bad and the waiting room was nice and clean.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome Scheduling Oil Change on Short Notice
It was quick service. And the customer service experience was great!
Awesome Scheduling Oil Change on Short Notice
It was quick service. And the customer service experience was great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Hi-Country Chevrolet
Excellent Sales person
Aly Kuhl is amazing at her job. Takes care of her clients. And very pleasing. I will be back to see her again and again
Excellent Sales person
Aly Kuhl is amazing at her job. Takes care of her clients. And very pleasing. I will be back to see her again and again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Hi-Country Chevrolet and we hope to see you again soon!
Wonderfull sales
Anissa in Sales was extremely helpful and nice. She offered wonderful customer service and made shopping for a vehicle not so much of a hassle. I would definitely recommend her for your car purchasing needs.
Wonderfull sales
Anissa in Sales was extremely helpful and nice. She offered wonderful customer service and made shopping for a vehicle not so much of a hassle. I would definitely recommend her for your car purchasing needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Debbie in Aztec you're amazing
Debbie has the greatest customer service, she got us a truck and SUV, she made it all happened, you're awesome....will send customer your way...thank you so much
Debbie in Aztec you're amazing
Debbie has the greatest customer service, she got us a truck and SUV, she made it all happened, you're awesome....will send customer your way...thank you so much
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Kasey Rocks!!!
I was approached by Kasey. Let me just say she made my day. What the best experience I have ever had looking for a car. You all have a Gem in that one. Don't ever lose her. Because of her I will be buying from her and only her. She is amazing.
Kasey Rocks!!!
I was approached by Kasey. Let me just say she made my day. What the best experience I have ever had looking for a car. You all have a Gem in that one. Don't ever lose her. Because of her I will be buying from her and only her. She is amazing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, we are so happy to read such a great review about Hi-Country Chevrolet! We sincerely value your business and look forward to your next visit!
Want people to know how good Chloe larramendy is.
A worker named Chloe larramendy provided the best service I had at a dealership. And off work she still provided information if needed. She gave excellent customer service and helped as best as she could. To me that is something that makes me want to go back and to send people there as well. She's a good no great worker.
Want people to know how good Chloe larramendy is.
A worker named Chloe larramendy provided the best service I had at a dealership. And off work she still provided information if needed. She gave excellent customer service and helped as best as she could. To me that is something that makes me want to go back and to send people there as well. She's a good no great worker.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Great Saleswoman
Go speak to Deanna. She seemed very educated on the vehicles there. Answered all of the questions I had and is very personable. She is great!!
Great Saleswoman
Go speak to Deanna. She seemed very educated on the vehicles there. Answered all of the questions I had and is very personable. She is great!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Hi-Country Chevrolet
Carlos Begay
I call to guy name Carlos Begay. definitely took care of me gave me the best customer service in the world never had a good customer service like this before.
Carlos Begay
I call to guy name Carlos Begay. definitely took care of me gave me the best customer service in the world never had a good customer service like this before.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for choosing Hi-Country Chevrolet and we hope to see you again.