Reviews
Kind people, easy to work with.
Kind people, easy to work with. They answered all my questions I would recommend Walter Rein as a salesman
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello McRae, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Wonderful service
Thank you Josh and crew,I needed a refund and they went above and beyond, to get my refund back to me,rk chevrolet is number one to me,again my car home! Go Josh, Go Josh, thanks again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for choosing Rick Hendrick Chevrolet and we hope to see you again.
Walter Rein is very knowledgeable and shares it to make
Walter Rein is very knowledgeable and shares it to make sure the right vehicle ends up with the right person! Highly recommend! Looking forward to my new Silverado!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day!
We were passing through Virginia looking for a chevrolet
We were passing through Virginia looking for a chevrolet Trax and called multiple dealers with minimal luck. We called Rick Hendrick Chevrolet Norfolk and they had one on the lot. They got it ready for us so when we arrived we could take it for a test drive and then Conner and the rest of the sales team were very helpful through the process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cjlinkey, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!
They are charging for an oil change and a tuneup $1300.
They are charging for an oil change and a tuneup $1300. Don’t take your car here.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Here at Rick Hendrick Chevrolet Norfolk, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (757) 266-5804 to discuss ways we can better serve you in the future.
Will do
When there today for oil change tire rotation and
When there today for oil change tire rotation and windshield wipers told gentlemen I pay with my rewards so after they were done could not used rewards there Wed site was down so had to py 54 dollors for wipers good thing I could pay
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Tj Morehead, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (757) 266-5804 when you have a chance. Thank you, and we look forward to hearing from you.
Mr. Walter has amazing customer service and helped me
Mr. Walter has amazing customer service and helped me with everything I needed. It’s a amazing place to buy a vehicle
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Rick Hendrick Chevrolet Norfolk
My experience with everyone at this dealership was
My experience with everyone at this dealership was fantastic. Walter Rein went above and beyond. I couldn't be happier!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Keyhokie, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
Racist drive all gas out
Drove out all gas racist... No culture of people service bad The service manager that sits in office cannot figure out what color dress he want...black ppl they are a rip off Rick Hendricks Chevrolet norfolk
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ms. Battle, We worked on your vehicle twice in the last month or so, the first one we had to drop the fuel tank, we didn't drive the fuel out, and this time we only drove it 16 miles. When we worked on your vehicle previously you requested a full tank of gas, we offered to take you down to the gas station and use our company card. You demanded cash. My service lane manager took 20 dollars out of her own pocket and gave it to you. We have since reimbursed her. You came back this time with us driving 16 documented miles and asked for cash once again. We do not reimburse for gas on service tickets.
Frank John was great!
Frank John was great! Got my work done! Made sure things were covered by my warranty and didn’t push!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vinita Folck, we are glad we could help! We can't wait to see you again, have a great day!