Reviews
My wife and I purchased a 2021 TLX at Apple Tree last week. Our salesman was Blake who was a pleasure to do business with. I’m 70 years old and have purchased quite a few cars.Blake was extremely knowledgeable about the vehicle we were buying. It was absolutely the smoothest experience. NO Pressure! He just wanted us to be happy with the car and satisfied with the deal. We were!! Prior to closing the deal, Chris, the sales manager spoke to us. He also emphasized that they (Apple Tree) wanted us to be completely satisfied. I foresee purchasing one more vehicle in the future and it will definitely be at this dealership. Thank you Blake and Chris!!
My wife and I purchased a 2021 TLX at Apple Tree last week. Our salesman was Blake who was a pleasure to do business with. I’m 70 years old and have purchased quite a few cars.Blake was extremely knowledgeable about the vehicle we were buying. It was absolutely the smoothest experience. NO Pressure! He just wanted us to be happy with the car and satisfied with the deal. We were!! Prior to closing the deal, Chris, the sales manager spoke to us. He also emphasized that they (Apple Tree) wanted us to be completely satisfied. I foresee purchasing one more vehicle in the future and it will definitely be at this dealership. Thank you Blake and Chris!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback! I’m pleased you and your wife had a smooth experience purchasing your 2021 Acura TLX at Apple Tree Acura. Blake and Chris appreciate your kind words, and we look forward to assisting you again! Sincerely, Matt Sewitsky General Sales Manager 828-684-4400
JP is always friendly and very informative.. The service is always done in the time they said it would take and I have never had to bring the car back after servicing I am always informed of future service and approximate costs.
JP is always friendly and very informative.. The service is always done in the time they said it would take and I have never had to bring the car back after servicing I am always informed of future service and approximate costs.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I'm glad JP provides friendly, informative service at Apple Tree Acura and keeps you informed about future maintenance. We look forward to seeing you again! Sincerely, Richard Lupo Service Manager 828-684-4400
I noticed new loud engine noise when I drove home on I-40 after service. The cover for a filter in the engine compartment was left completely unfastened. My husband fastened the cover at home.
I noticed new loud engine noise when I drove home on I-40 after service. The cover for a filter in the engine compartment was left completely unfastened. My husband fastened the cover at home.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Sue. I appreciate your feedback regarding the engine noise and the unfastened cover after your service at Apple Tree Acura. Your concerns are important to me, and I encourage you to reach out directly so we can discuss any issues you may be facing. Our team strives to maintain high standards and ensure our customers are satisfied. Thank you for bringing this to our attention, and we hope to improve your experience in the future. Sincerely, Richard Lupo Service Manager 828-684-4400
Everything was addressed well and the people were courteous and helpful. They take good preventive care of my car.
Everything was addressed well and the people were courteous and helpful. They take good preventive care of my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Fred! I’m thrilled to hear that you found us courteous and helpful, and that you’re pleased with the preventive care we provide for your car. Your feedback is appreciated, and we look forward to serving you again in the future! Sincerely, Richard Lupo Service Manager 828-684-4400
As always, Joe Gutierrez was personable and clear in his explanations of what needed to be done. It is always a pleasure to deal with him.
As always, Joe Gutierrez was personable and clear in his explanations of what needed to be done. It is always a pleasure to deal with him.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!
Been coming for years and have bought at least 6 cars. Best dealership and service. Duane is amazing as well as Crafton who is the owner. Have used John Harrick for years. Had an audi, traded it in because Acura and the dealership is above and beyond. My husband has a Honda CRV and I have a Acura ADX.
Been coming for years and have bought at least 6 cars. Best dealership and service. Duane is amazing as well as Crafton who is the owner. Have used John Harrick for years. Had an audi, traded it in because Acura and the dealership is above and beyond. My husband has a Honda CRV and I have a Acura ADX.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review, Corinne! I truly appreciate your loyalty to Apple Tree Acura over the years and am thrilled to hear about your positive experiences with Duane, Crafton, and John. It’s great to know that you’re enjoying your Acura ADX and that you find value in our service. We look forward to serving you again in the future! Sincerely, Matt Sewitsky General Sales Manager 828-684-4400
A pleasant and comfortable atmosphere and procedures are well explained with competitive pricing for maintenance related items. Associates are courteous and well trained.
A pleasant and comfortable atmosphere and procedures are well explained with competitive pricing for maintenance related items. Associates are courteous and well trained.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Apple Tree Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Courteous, pleasant, time honoring, easy in and out for folks like us who have to travel from Highlands, NC.
Courteous, pleasant, time honoring, easy in and out for folks like us who have to travel from Highlands, NC.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I’m glad your experience at Apple Tree Acura was convenient and pleasant, especially with your travels from Highlands, NC. We appreciate your feedback and look forward to serving you again! Sincerely, Richard Lupo Service Manager 828-684-4400
John Hamrick did an excellent job, as usual. He is a good help as is his usual custom. We enjoy working with him.
John Hamrick did an excellent job, as usual. He is a good help as is his usual custom. We enjoy working with him.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Apple Tree Acura.
Very friendly people! John Hamrick took excellent care of us. Second time we’ve used this dealership and we are very satisfied with the customer service and cost.
Very friendly people! John Hamrick took excellent care of us. Second time we’ve used this dealership and we are very satisfied with the customer service and cost.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Apple Tree Acura!