Reviews
Quick, friendly, good serivice. Christian is great and professional. Fairly pricey for a battery replacement, but worth it if it lasts another 8 years.
Quick, friendly, good serivice. Christian is great and professional. Fairly pricey for a battery replacement, but worth it if it lasts another 8 years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Timely, courteous service is at the heart of how our technicians operate. Knowing the battery replacement on your Honda Ridgeline felt prompt and professional means a lot to us. We’re glad it feels like a worthwhile investment, and your five-star rating truly rewards our efforts.
Excellent service and assistance. Pricing higher on oil change, filters and tire rotation than independent establishments.
Excellent service and assistance. Pricing higher on oil change, filters and tire rotation than independent establishments.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I’m glad to hear that you had an excellent experience with our service at Apple Tree Acura. We strive to provide top-notch assistance to all customers. I understand that pricing can vary, and I aim to offer competitive rates along with the quality service you expect. We hope to see you again for your next service visit! Sincerely, Richard Lupo Service Manager 828-684-4400
Apple Tree Honda was welcoming, clean and easy to navigate to from the highway. The sales team was all professional and made the whole transaction pleasant.
Apple Tree Honda was welcoming, clean and easy to navigate to from the highway. The sales team was all professional and made the whole transaction pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m pleased to hear that you found Apple Tree Honda welcoming and easy to navigate. Our team takes pride in providing a professional and pleasant experience, so I appreciate your kind words. We look forward to assisting you again in the future! Sincerely, Matt Sewitsky General Sales Manager 828-684-4400
For my first routine maintenance visit in a new leased car, everything was handled smoothly and all was explained well.
For my first routine maintenance visit in a new leased car, everything was handled smoothly and all was explained well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that your first routine maintenance visit went smoothly and that everything was explained clearly means a lot to our service team. We’re here to keep your Acura ADX in top shape, so please reach out when it’s time for your next service.
The service island person was good, but could be better. When the car gets the service work completed. It would be good if someone would let me know the work was competed. Instead, I was sitting around for thirty minutes waiting for someone to tell me the work was completed. I finally had to ask a person if it was done. Just where is the personal communication.
The service island person was good, but could be better. When the car gets the service work completed. It would be good if someone would let me know the work was competed. Instead, I was sitting around for thirty minutes waiting for someone to tell me the work was completed. I finally had to ask a person if it was done. Just where is the personal communication.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Tom. I appreciate your insights regarding your recent experience at Apple Tree Acura. It's great to hear that you found our service staff to be good, but I understand the importance of timely communication regarding your vehicle's service. We will certainly take your comments into consideration to enhance our customer communication. If you have any further concerns or suggestions, please feel free to reach out to me directly. We value your input and look forward to serving you better in the future. Sincerely, Richard Lupo Service Manager 828-684-4400
Apple Tree is always pleasant to deal with, and they do a good job. There is excellent communication throughout the process. The only complaint I have is that the service always takes longer than I am told.
Apple Tree is always pleasant to deal with, and they do a good job. There is excellent communication throughout the process. The only complaint I have is that the service always takes longer than I am told.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I’m glad to hear that you find Apple Tree Acura pleasant to deal with and appreciate our communication. I understand your concern regarding service duration, and we will continue to strive for improvements. If you have any further questions or need assistance, please feel free to reach out to me. We look forward to seeing you again! Sincerely, Richard Lupo Service Manager 828-684-4400
Very helpful, Service was excellent. The wait time for service was what I was told, and the price was what I was less than the estimate.
Very helpful, Service was excellent. The wait time for service was what I was told, and the price was what I was less than the estimate.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note that the wait time for your Honda CR-V service matched what we told you and the final cost came in below the estimate highlights our service team’s commitment to clear communication and value. Knowing you found our team helpful and the service excellent means a lot to us.
They have a very smooth operation. Check-in was easy. Their lounge is very comfortable. It took longer than we thought it would but that’s not a big deal. And checkout was very smooth too. Overall very good job.
They have a very smooth operation. Check-in was easy. Their lounge is very comfortable. It took longer than we thought it would but that’s not a big deal. And checkout was very smooth too. Overall very good job.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I’m glad to hear you found our operation smooth and enjoyed our comfortable lounge at Apple Tree Acura. I appreciate your understanding regarding the time it took and am happy that checkout went smoothly. We look forward to seeing you again for your next visit! Sincerely, Richard Lupo Service Manager 828-684-4400
I always come to Apple Tree for service. They are honest and always do an excellent job.
I always come to Apple Tree for service. They are honest and always do an excellent job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Integrity and excellence are at the heart of how our service team operates. Hearing that you always choose us for service on your Honda CR-V means a great deal to us.
J.P. told me what I needed for repairs and part arrived quickly. Friendly and knowledgeable staff.
J.P. told me what I needed for repairs and part arrived quickly. Friendly and knowledgeable staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our service advisors clearly explaining needed repairs and ensuring parts arrived promptly highlights our service department’s dedication. We’re pleased the service on your Acura TLX went smoothly, and knowing you found our team approachable and well-informed means a lot to us.