Reviews
Very clean dealership. Everyone was professional and friendly. They were able to answer all questions that I had.
Very clean dealership. Everyone was professional and friendly. They were able to answer all questions that I had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing feedback! I’m pleased to hear that you found Apple Tree Acura to be clean and that our team was professional and friendly. We pride ourselves on providing a welcoming atmosphere and clear communication. We look forward to assisting you again in the future! Sincerely, Matt Sewitsky General Sales Manager 828-684-4400
Always great!!! Love the car wash at the end. Service advisors are courteous and available.
Always great!!! Love the car wash at the end. Service advisors are courteous and available.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you love the car wash means a lot to our service team. We’re glad our advisors could be accessible and polite during service on your Honda Accord.
The service department staff is excellent, timely and responsive. John H. and J.P have great interpersonal and technical skills
The service department staff is excellent, timely and responsive. John H. and J.P have great interpersonal and technical skills
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your praise for our service department’s responsiveness and expertise means a lot to us. We’re glad our team could assist you with responsive, technically proficient care for your Acura TLX. Thank you for the five-star rating!
Michael was awesome and informative! Was a pleasure meeting him, and he answered all my questions about financing my lease!
Michael was awesome and informative! Was a pleasure meeting him, and he answered all my questions about financing my lease!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing your questions about lease financing were answered means a lot to our sales team. Thank you for choosing your used Honda HR-V.
As always Brenda was great and much appreciated. Many thanks for all her friendly help.
As always Brenda was great and much appreciated. Many thanks for all her friendly help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I’m happy to hear Brenda provided you with great service at Apple Tree Acura. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Richard Lupo Service Manager 828-684-4400
Peter and Michael were great to work with! Most pleasant car buying experience I’ve ever had.
Peter and Michael were great to work with! Most pleasant car buying experience I’ve ever had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing you found the purchase of your used Honda Pilot so pleasant means a lot to our sales team. Thank you for the five-star rating.
Good service..I always have the service rep, john teiderman, do a check and confirm elements done
Good service..I always have the service rep, john teiderman, do a check and confirm elements done
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about the thorough check and confirmation during your Honda CR-V service visit reflects how our service department values precision. Your five-star rating means a lot to our service department.
At appointment time CSR -JP was in the garage bay waiting for me to pull in. He quickly prepared the work request and reviewed it with me. He introduce me to another Pilot in the waiting room to enjoy discussing our flying experiences. After about 1 hour and 45 minutes all work was completed and JP processed my payment and walked me to my vehicle. Back on the road under 2 hours.
At appointment time CSR -JP was in the garage bay waiting for me to pull in. He quickly prepared the work request and reviewed it with me. He introduce me to another Pilot in the waiting room to enjoy discussing our flying experiences. After about 1 hour and 45 minutes all work was completed and JP processed my payment and walked me to my vehicle. Back on the road under 2 hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that your service was completed in under two hours means a lot to our service team. We’re glad our team could clearly review the work request with you and get your Acura RDX back on the road so quickly.
My visit itself was great. "Joseph" was extremely nice & helpful. HOWEVER, Apple Tree needs to either get a more reliable AI scheduling system, or get rid of it! (Or at least ALLOW me to reach a human to schedule, as I tried to do when I made the appt a couple of weeks earlier!! It would not give me that option!) So I woke up on Friday 9/25 to a reminder that my appt was at 8:00 A.M. the next morning, instead of 9:00 as I had scheduled! I KNOW that I clearly requested 9:00, even mentioning that 8:00 was too early since I live an hour away. But your phone system was down all day on 9/25, so I had a terrible time reaching you to correct my appt time for the very next morning! So you need to at least give your customers the OPTION of talking to a human to schedule! Maybe a company as large as yours also needs an alternate phone number for such occasions?! This was terrible. I spent way over an hour just trying to find an alternate phone number (impossible), or an e-mail--which I did FINALLY found. (Of course no one responded to the online form that I also filled out early that morning, in another attempt to reach you.) But thankfully, a human did answer that e-mail which I was eventually able to send, so my problem got fixed in time--but not without a LOT of stress on my part for several hours. You need to make some of these suggested changes, just to keep your company running when you have no phone service. And this was even a bright sunny day, of all times! There's no excuse for not having an alternative way for customers to reach you...without having to sleuth the internet for 2 hours to find one. EWS
My visit itself was great. "Joseph" was extremely nice & helpful. HOWEVER, Apple Tree needs to either get a more reliable AI scheduling system, or get rid of it! (Or at least ALLOW me to reach a human to schedule, as I tried to do when I made the appt a couple of weeks earlier!! It would not give me that option!) So I woke up on Friday 9/25 to a reminder that my appt was at 8:00 A.M. the next morning, instead of 9:00 as I had scheduled! I KNOW that I clearly requested 9:00, even mentioning that 8:00 was too early since I live an hour away. But your phone system was down all day on 9/25, so I had a terrible time reaching you to correct my appt time for the very next morning! So you need to at least give your customers the OPTION of talking to a human to schedule! Maybe a company as large as yours also needs an alternate phone number for such occasions?! This was terrible. I spent way over an hour just trying to find an alternate phone number (impossible), or an e-mail--which I did FINALLY found. (Of course no one responded to the online form that I also filled out early that morning, in another attempt to reach you.) But thankfully, a human did answer that e-mail which I was eventually able to send, so my problem got fixed in time--but not without a LOT of stress on my part for several hours. You need to make some of these suggested changes, just to keep your company running when you have no phone service. And this was even a bright sunny day, of all times! There's no excuse for not having an alternative way for customers to reach you...without having to sleuth the internet for 2 hours to find one. EWS
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Eunice. I’m glad to hear that your visit was great and that Joseph was helpful. However, I understand that your experience with our scheduling system was frustrating. Your suggestions about improving accessibility to our team during technical issues are appreciated and will be taken into consideration. We value your input as it helps us enhance our services at Apple Tree Acura. If you have further concerns or need assistance, please feel free to reach out to us directly. We look forward to serving you again in the future. Sincerely, Richard Lupo Service Manager 828-684-4400
As always Christian is great!.. Takes care of everything and keeps me up to date on anything either of our cars need.
As always Christian is great!.. Takes care of everything and keeps me up to date on anything either of our cars need.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you appreciate the updates and care for both of your vehicles means a lot to our service department. We’re glad the service on your Honda Ridgeline went smoothly and that you felt well-informed throughout.