Reviews
The service department at Apple Tree Acura is great. John Hamrick is exceptional at making sure our 2 MDX S automobiles are serviced quickly and safely.
The service department at Apple Tree Acura is great. John Hamrick is exceptional at making sure our 2 MDX S automobiles are serviced quickly and safely.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone at the dealership is top notch quality people. I work with John Hamrick and he consistently goes above and beyond to help!
Everyone at the dealership is top notch quality people. I work with John Hamrick and he consistently goes above and beyond to help!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for acknowledging our team’s exceptional support during your Acura RDX service. We’re delighted to have gone above and beyond for you.
Have been going to Apple Tree for many years Always completely satisfied with the service.
Have been going to Apple Tree for many years Always completely satisfied with the service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being a long-time customer. We’re delighted to hear you’ve been completely satisfied with our service on your Honda CR-V over the years. We look forward to caring for your vehicle again soon.
friendly knowledgeable and good communication. have gone there many times and have been happy with the service. easy to book the service and they keep you informed. nice waiting area. appreciate the ability some time to borrow a car while yours is being worked on.
friendly knowledgeable and good communication. have gone there many times and have been happy with the service. easy to book the service and they keep you informed. nice waiting area. appreciate the ability some time to borrow a car while yours is being worked on.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team’s friendly expertise and clear communication make scheduling your Acura MDX service simple. We’re glad the comfortable waiting area and access to a loaner vehicle add convenience to your visits. Thank you for coming back to us for your service needs.
Thank you for your wonderful review! I truly appreciate your kind words about the friendly and knowledgeable service at Apple Tree Acura. It's great to hear that you've had positive experiences and that our communication, service booking, and waiting area have met your expectations. I’m also glad to know that the loaner car option has been beneficial for you. Looking forward to welcoming you back next time! Sincerely, Richard Lupo Service Manager 828-684-4400
First time to visit dealership after moving to Asheville North Carolina in June of this year
First time to visit dealership after moving to Asheville North Carolina in June of this year
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I’m thrilled to hear that you chose Apple Tree Acura for your first visit after moving to Asheville. Hope to see you again soon and provide you with an exceptional experience every time! Sincerely, Richard Lupo Service Manager 828-684-4400
Great communications, fast service, clean waiting areas, pleasant staff, perfect experience. This final sentence is to get to 15 words.
Great communications, fast service, clean waiting areas, pleasant staff, perfect experience. This final sentence is to get to 15 words.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our communication, speedy service and clean waiting area. We’re delighted your Honda CR-V Hybrid service left you fully satisfied.
Friendly, knowledgeable, courteous, professional, attentive to your needs. Clean lounge and restrooms. Easy to do business with!
Friendly, knowledgeable, courteous, professional, attentive to your needs. Clean lounge and restrooms. Easy to do business with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team delivered professional, attentive service and that you found our lounge and restrooms spotlessly maintained. We’re glad the service on your Acura RDX was straightforward and convenient. Thank you for sharing your experience!
Always receive professional pleasant interactions from staff. Easy to book appointments,and they keep you updated while you wait.
Always receive professional pleasant interactions from staff. Easy to book appointments,and they keep you updated while you wait.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to hear our staff provided professional and friendly service. We’re glad booking appointments was easy and that our updates kept you informed while you waited. Thank you for trusting us with your Honda Odyssey.
Thank you for your wonderful review! I’m thrilled to hear that you consistently have pleasant interactions with our staff at Apple Tree Acura. We strive to make the appointment process seamless and appreciate your recognition of our efforts to keep you updated during your visit. We look forward to seeing you again soon! Sincerely, Richard Lupo Service Manager 828-684-4400
I want to thank John and everyone at Apple Tree Honda for being friendly, helpful, and taking the time to listen to my concerns. The staff has always treated me with respect and genuinely tried to help resolve the issues I’ve brought to them. Unfortunately, my experience with my brand-new Honda Odyssey has been disappointing. From early on, the transmission has not felt smooth at all. It shifts very harshly, has jerked several times while driving, and when I’m stopped in traffic, I can feel the transmission shifting into gear as if something isn’t working correctly. More recently, after driving longer distances, the van has started vibrating about every minute while stopped in Drive, which is becoming increasingly concerning. Another issue is the second-row seat behind the passenger. Whenever someone sits in it, it makes a constant clicking noise. It’s quite annoying, and I’m concerned that something may be broken. I appreciate the dealership’s willingness to listen and help, and I hope these issues can be properly diagnosed and resolved because I really want to enjoy the new vehicle I purchased.
I want to thank John and everyone at Apple Tree Honda for being friendly, helpful, and taking the time to listen to my concerns. The staff has always treated me with respect and genuinely tried to help resolve the issues I’ve brought to them. Unfortunately, my experience with my brand-new Honda Odyssey has been disappointing. From early on, the transmission has not felt smooth at all. It shifts very harshly, has jerked several times while driving, and when I’m stopped in traffic, I can feel the transmission shifting into gear as if something isn’t working correctly. More recently, after driving longer distances, the van has started vibrating about every minute while stopped in Drive, which is becoming increasingly concerning. Another issue is the second-row seat behind the passenger. Whenever someone sits in it, it makes a constant clicking noise. It’s quite annoying, and I’m concerned that something may be broken. I appreciate the dealership’s willingness to listen and help, and I hope these issues can be properly diagnosed and resolved because I really want to enjoy the new vehicle I purchased.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Jimzo! I truly appreciate you taking the time to share your experience with us regarding your new Honda Odyssey. It's great to hear that we have been friendly and attentive to your concerns. At Apple Tree Acura, our team strives to ensure that our vehicles meet the highest standards, and I understand how frustrating it can be to encounter issues with your transmission and seating. I encourage you to reach out to me directly so we can better assist you in diagnosing and resolving these concerns. I genuinely want you to enjoy your new vehicle, and we are here to help. Thank you again for your insights, and we look forward to hearing from you soon! Sincerely, Richard Lupo Service Manager 828-684-4400
Professional and friendly. Waiting area for service department is clean and you have a nice area to sit and wait in the showroom.
Professional and friendly. Waiting area for service department is clean and you have a nice area to sit and wait in the showroom.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I’m glad to hear that you found our service department professional and friendly, and that you enjoyed our clean waiting area and showroom at Apple Tree Acura. I appreciate your feedback, and we look forward to welcoming you back soon! Sincerely, Richard Lupo Service Manager 828-684-4400