Reviews
I have suffered through many dealer car purchases (the manipulation, long waits, pressure tactics, smoke and mirrors etc.); however, this was by far the best buying experience. Smooth and transparent. Peter Dean was great to work with!
I have suffered through many dealer car purchases (the manipulation, long waits, pressure tactics, smoke and mirrors etc.); however, this was by far the best buying experience. Smooth and transparent. Peter Dean was great to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
My 2019 Accord would not start. I called the Honda service and left a message. I did not get a response, not even a call back. I called one of your service people, Brenda McCraw, who advised me to charge the battery and then bring it in for service asap, which was the next day. That’s what I did and they were able to test the battery, which was bad, and they replaced the battery. I was very pleased with the service once I called Brenda. I will continue to use Honda services as long as they treat me like that.
My 2019 Accord would not start. I called the Honda service and left a message. I did not get a response, not even a call back. I called one of your service people, Brenda McCraw, who advised me to charge the battery and then bring it in for service asap, which was the next day. That’s what I did and they were able to test the battery, which was bad, and they replaced the battery. I was very pleased with the service once I called Brenda. I will continue to use Honda services as long as they treat me like that.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Perry! I’m thrilled to hear that Brenda was able to assist you and ensure your 2019 Honda Accord was taken care of promptly. At Apple Tree Acura, we strive to provide excellent service, and it’s great to know that you were pleased with the outcome. We look forward to seeing you again for any future services! Sincerely, Richard Lupo Service Manager 828-684-4400
They completed the first service quickly and my car was cleaned and ready to hit the road.
They completed the first service quickly and my car was cleaned and ready to hit the road.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could complete your Acura MDX’s first service swiftly and have it cleaned and ready to hit the road.
Purchased a Honda CRV Sport Hybrid L (not an Acura as indicated below - won't let me change it)
Purchased a Honda CRV Sport Hybrid L (not an Acura as indicated below - won't let me change it)
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Apple Tree Acura are glad to have you as a customer.
Always feel well taken care of. All questions and concerns are addressed in a professional manner.
Always feel well taken care of. All questions and concerns are addressed in a professional manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Laura! I’m thrilled to hear that you always feel well taken care of. At Apple Tree Acura, we're dedicated to addressing all your questions and concerns professionally. I appreciate your support, and we look forward to seeing you again soon! Sincerely, Richard Lupo Service Manager 828-684-4400
As usual the service was done in a timely manner. Brenda, the service agent, was very helpful.
As usual the service was done in a timely manner. Brenda, the service agent, was very helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I'm thrilled to hear that you had a timely service experience at Apple Tree Acura and that Brenda was able to assist you effectively. I appreciate your feedback, and we look forward to welcoming you back for your next visit! Sincerely, Richard Lupo Service Manager 828-684-4400
Visits not coordinated. Oil change could have been done at same time state inspection. I thought oil change was tied to driving condition. I had recommended service with not many miles from last change.
Visits not coordinated. Oil change could have been done at same time state inspection. I thought oil change was tied to driving condition. I had recommended service with not many miles from last change.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Thank you for sharing your experience with us, Jim. I appreciate your feedback regarding the coordination of services at Apple Tree Acura. Your insight about combining the oil change with the state inspection is valuable, and I understand how it could have enhanced your visit. Please feel free to reach out to me directly if you have any further concerns or suggestions. We strive to improve and provide the best service possible. Sincerely, Richard Lupo Service Manager 828-684-4400
Left that front passenger tire skirt pulled down had to push back up in fender when I got home. Had back grease in the spots on the hood and two on windshield. When checking in ask them to check window washer on front window, when they said it was ready, we tested the washer and it did not work,that's when they took it back and blew out washer line that's when the grease and fender skirt happen.
Left that front passenger tire skirt pulled down had to push back up in fender when I got home. Had back grease in the spots on the hood and two on windshield. When checking in ask them to check window washer on front window, when they said it was ready, we tested the washer and it did not work,that's when they took it back and blew out washer line that's when the grease and fender skirt happen.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Thank you for sharing your experience with us. I appreciate your feedback and understand your concerns regarding the tire skirt and the grease on the hood and windshield. Your insights are valuable as we strive to maintain high standards at Apple Tree Acura. If you would like to discuss this further, please feel free to reach out to me directly. We hope to provide you with a better experience next time. Sincerely, Richard Lupo Service Manager 828-684-4400
Great customer service and follow up. Fabian has been wonderful to work with. Thank you, Fabian.
Great customer service and follow up. Fabian has been wonderful to work with. Thank you, Fabian.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! I’m thrilled to hear that you had a great experience with our customer service and that Fabian made a positive impact during your visit. I appreciate your feedback, and we look forward to seeing you again at Apple Tree Acura! Sincerely, Richard Lupo Service Manager 828-684-4400
They are friendly and kept me updated regularly on the progress. They also were very fair on what they charged.
They are friendly and kept me updated regularly on the progress. They also were very fair on what they charged.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our friendly updates during the service on your Honda Odyssey met your expectations is rewarding. Your feedback about our fair pricing means a great deal to our service department.