Reviews
John H. Handled our vehicle repair in the most professional and respectful way possible! He went over and beyond showing his care and concern.
John H. Handled our vehicle repair in the most professional and respectful way possible! He went over and beyond showing his care and concern.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your comments about our technician’s professionalism and respect reflect the high standards we aim for. Knowing you felt genuinely cared for during your Acura MDX repair means a lot to our service department.
Thank you for your awesome feedback, Wayne! I’m pleased to hear that John provided you with such professional and respectful service during your vehicle repair at Apple Tree Acura. I appreciate your kind words, and we hope to see you again soon! Sincerely, Richard Lupo Service Manager 828-684-4400
When service is scheduled the minute u pull up there is always a very courteous and helpful agent there to greet you . You are kept informed throughout the entire process.
When service is scheduled the minute u pull up there is always a very courteous and helpful agent there to greet you . You are kept informed throughout the entire process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I’m thrilled to hear that you experienced courteous and helpful service at Apple Tree Acura. Keeping you informed is a top priority, and I’m glad it made a positive impact on your visit. We look forward to welcoming you back next time! Sincerely, Richard Lupo Service Manager 828-684-4400
Friendly staff, efficient service dept. And relaxing environment make talking my car in a pleasure. John Hamrick is a great service advisor and a pleasure to work with!
Friendly staff, efficient service dept. And relaxing environment make talking my car in a pleasure. John Hamrick is a great service advisor and a pleasure to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your amazing review! I’m delighted to hear that you enjoyed your experience at Apple Tree Acura. It's great to know that our friendly staff and relaxing environment contributed to your satisfaction. I’ll be sure to pass along your kind words to John. We look forward to seeing you again for your next service! Sincerely, Richard Lupo Service Manager 828-684-4400
Service team is always prompt and helpful. They are quick to communicate and notify when the service is complete.
Service team is always prompt and helpful. They are quick to communicate and notify when the service is complete.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! I truly appreciate your kind words about our service team at Apple Tree Acura. I'm glad to hear that you found our team prompt and helpful. We always strive to keep our customers informed and satisfied. We look forward to seeing you again for your next service! Sincerely, Richard Lupo Service Manager 828-684-4400
Duane was very helpful and patient during our search. Due the to our work schedule, we unfortunately caused him to work after closing hours. We found the perfect car and enjoyed a seamless purchase experience. The sales manager, F&I Zane and Duane make the place feel like a family vs just a business!
Duane was very helpful and patient during our search. Due the to our work schedule, we unfortunately caused him to work after closing hours. We found the perfect car and enjoyed a seamless purchase experience. The sales manager, F&I Zane and Duane make the place feel like a family vs just a business!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Flexibility and dedication drive our sales team, so knowing we could work after hours and make your Genesis GV80 purchase feel effortless is truly rewarding. Your kind words about our team feeling like family rather than just a business mean a great deal to us. Thank you for choosing our dealership.
I have suffered through many dealer car purchases (the manipulation, long waits, pressure tactics, smoke and mirrors etc.); however, this was by far the best buying experience. Smooth and transparent. Peter Dean was great to work with!
I have suffered through many dealer car purchases (the manipulation, long waits, pressure tactics, smoke and mirrors etc.); however, this was by far the best buying experience. Smooth and transparent. Peter Dean was great to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing that this was your best buying experience means a lot to us. We’re pleased we could provide a smooth and transparent purchase process for your Acura MDX.
My 2019 Accord would not start. I called the Honda service and left a message. I did not get a response, not even a call back. I called one of your service people, Brenda McCraw, who advised me to charge the battery and then bring it in for service asap, which was the next day. That’s what I did and they were able to test the battery, which was bad, and they replaced the battery. I was very pleased with the service once I called Brenda. I will continue to use Honda services as long as they treat me like that.
My 2019 Accord would not start. I called the Honda service and left a message. I did not get a response, not even a call back. I called one of your service people, Brenda McCraw, who advised me to charge the battery and then bring it in for service asap, which was the next day. That’s what I did and they were able to test the battery, which was bad, and they replaced the battery. I was very pleased with the service once I called Brenda. I will continue to use Honda services as long as they treat me like that.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Perry! I’m thrilled to hear that Brenda was able to assist you and ensure your 2019 Honda Accord was taken care of promptly. At Apple Tree Acura, we strive to provide excellent service, and it’s great to know that you were pleased with the outcome. We look forward to seeing you again for any future services! Sincerely, Richard Lupo Service Manager 828-684-4400
They completed the first service quickly and my car was cleaned and ready to hit the road.
They completed the first service quickly and my car was cleaned and ready to hit the road.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is pleased we could complete your Acura MDX’s first service swiftly and have it cleaned and ready to hit the road.
Purchased a Honda CRV Sport Hybrid L (not an Acura as indicated below - won't let me change it)
Purchased a Honda CRV Sport Hybrid L (not an Acura as indicated below - won't let me change it)
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Apple Tree Acura are glad to have you as a customer.
Always feel well taken care of. All questions and concerns are addressed in a professional manner.
Always feel well taken care of. All questions and concerns are addressed in a professional manner.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Laura! I’m thrilled to hear that you always feel well taken care of. At Apple Tree Acura, we're dedicated to addressing all your questions and concerns professionally. I appreciate your support, and we look forward to seeing you again soon! Sincerely, Richard Lupo Service Manager 828-684-4400