Apple Tree Acura

John H. was professional and help restore my wife's blue tooth connection. Fast excellent service as usual.

I did not purchase an Acura, I purchased a Honday CRV Sport L, but your survey won't lete me select any Make but Acura. Overall the experience was good with one glaring exception, the F&I process. I sent an email in advance expressly stating that I did not want to go through the typical high-pressure extended warranty and other high profit add-ons hassle. Nevertheless, the Finance person ignored my objections and becamse very aggressive. When I insisted that she stop pitching things I did not want, she became visibly agitated. I finally explained that if she did not stop pushing products I did not want I would walk out on the deal. Then she attempted to add back in the $699 Dealer Doc fee even though I had made a purchase price plus tax & license deal the night before. She tried to claim that NC law required her not to remove the Doc Fee because that would be discrimination. Unfortunately, I used my Surface computer to look up the exact statute she referenced on a poster in her office and showed her where the statute stated exactly the opposite. While NC state law requires posting a public disclousre that a dealer adds an Admin or Doc fee (extra profit) it is totally discretionary and may be waived by the dealer on any deal. She was speechless when confronted with the facts. The F&I Manager is the exception but was enough to knock 2 stars off of my rating. Unpolished, unprofessional, with poor customer skills contrasts with Alana in sales and Jody her manager. They were personable and pleasant and respectful of my request for an executive buying experience.

Good service. Doesn’t try to sell you things you don’t need. Christian is always knowledgeable and helpful.

Great experience from start to finish. Just relocated to Asheville, this was my first time here for service.

Scheduling was easy and convenient. Customer service was excellent and work was done on time and at a reasonable price.

Great customer service and communication to me about the car being worked on. I recommend Apple Tree to anyone!

This was my first time at Apple Tree Honda. I had no idea what to expect but I was quickly impressed by the professionalism and kind greeting I got. Everyone from beginning to end was a joy to deal with. I never felt like I was being pressured into anything I didn't need/want to get.

Great response and easy to schedule service using the automated system or speaking directly with an advisor.

I just wanted to reach out. And let everyone know what the wonderful experience I had over at apple tree Honda They were so great from the sales to the finance guys. Everyone was very respectful, helpful. Made me feel welcome. Made me feel part of the family. I just wanna give a big shout out to ayden he was an excellent sales guy and took care of me informed me on everything that I needed to know I would definitely recommend anyone looking for a new vehicle to try apple tree 🌳 my experience was wonderful, and I hope yours is as well

Appointment for oil and filter change was easy to set up. Car was quickly taken in and returned in a little over an hour. Not bad considering the 100+ point inspection done at the same time.