Reviews
My experience with apple tree has been the best I’ve ever had from a dealership. The service is prompt courteous and reliable.
My experience with apple tree has been the best I’ve ever had from a dealership. The service is prompt courteous and reliable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you found the service on your Honda CR-V Hybrid prompt, courteous, and reliable. Knowing that this was the best dealership experience you’ve ever had means a great deal to our service department.
I always had my CRV serviced at Appletree. But the wait times and costs have become unreasonable. The Software Upgrade could only be done at the dealer. The letter from Honda stated the update would take approximately 20 minutes. It took two hours. Last year, I waited over two hours for an oil change, That's when I started using an auto repair place within minutes of my home. In September, I called Appletree to inquire on the cost and wait time for my 90k mile service. It was a minimum of 3 hours and about $150 more than the local repair shop. Since I live about 20 minutes from Appletree, it is a huge time commitment that I am not willing to make. I can drop my car off locally and enjoy an eight minute walk home. And, I get to talk with a real person when I call, not AI. If Appletree offered Drop-off/Pick-Up service again, I may reconsider going back. Otherwise, I'm sticking with my neighborhood auto repair shop.
I always had my CRV serviced at Appletree. But the wait times and costs have become unreasonable. The Software Upgrade could only be done at the dealer. The letter from Honda stated the update would take approximately 20 minutes. It took two hours. Last year, I waited over two hours for an oil change, That's when I started using an auto repair place within minutes of my home. In September, I called Appletree to inquire on the cost and wait time for my 90k mile service. It was a minimum of 3 hours and about $150 more than the local repair shop. Since I live about 20 minutes from Appletree, it is a huge time commitment that I am not willing to make. I can drop my car off locally and enjoy an eight minute walk home. And, I get to talk with a real person when I call, not AI. If Appletree offered Drop-off/Pick-Up service again, I may reconsider going back. Otherwise, I'm sticking with my neighborhood auto repair shop.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
The AI agent making service reservations (Blossom) confirmed my appointment but after asking a question and getting transferred to Service Department, the appointment was not made. We showed up at the supposed appointed time yet no appointment existed. The Bay Rep accommodated us with a loner car as it would now take all day to accomplish the recall work. That was the right thing to do but the ‘robo-AI Agent’ needs a rework. Very frustrating.
The AI agent making service reservations (Blossom) confirmed my appointment but after asking a question and getting transferred to Service Department, the appointment was not made. We showed up at the supposed appointed time yet no appointment existed. The Bay Rep accommodated us with a loner car as it would now take all day to accomplish the recall work. That was the right thing to do but the ‘robo-AI Agent’ needs a rework. Very frustrating.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Boba. I understand your frustration regarding the service reservation issue you experienced at Apple Tree Acura. While I appreciate that our Bay Rep was able to assist you with a loaner car, our team acknowledges the need for improvement with our AI agent. Your insights are valuable to us, and we will share them with our team. Please feel free to reach out to me directly if you have further concerns or suggestions. We hope to serve you better in the future. Sincerely, Richard Lupo Service Manager 828-684-4400
Excellent service.. John Tiedemann is always a pleasure to work with from beginning to end of my service time. Keep up the good work. Thank you !!!
Excellent service.. John Tiedemann is always a pleasure to work with from beginning to end of my service time. Keep up the good work. Thank you !!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that the service on your Honda HR-V felt seamless from start to finish is rewarding. Your kind words and five-star rating mean a great deal to our service department.
Thank you for your kind words, Mclean! I’m happy to hear that you had an excellent experience with us at Apple Tree Acura, and that John provided you with outstanding service. I truly appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Richard Lupo Service Manager 828-684-4400
Professional, prompt, courteous. Everyone, even those not involved in the sale were very helpful and resourceful.
Professional, prompt, courteous. Everyone, even those not involved in the sale were very helpful and resourceful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing you found our service professional and timely means a lot to our team. We’re glad everyone you met, even those not directly involved in the sale, could provide the support and guidance you needed during the purchase of your Honda CR-V.
This center is always slow even with an appointment. Every time I’ve been it’s at least 2 hours for a standard oil change & tire rotation with an appointment. I’m not sure why they even have an “express service” lane because nothing has ever been express about this place. While waiting in the lobby I overheard a service rep apologizing to another customer who had been waiting 5 hours and when asked how much longer it was going to be, he replied with another 1.5. They did offer the man a car but still!! I overheard another couple that had been waiting on detail service and the owner came over to apologize for how long they had been waiting! Unfortunately, this is the only Honda dealership in the area so they continue to keep their business. At the rate they take, I could drive to Greenville and make an entire day of it!
This center is always slow even with an appointment. Every time I’ve been it’s at least 2 hours for a standard oil change & tire rotation with an appointment. I’m not sure why they even have an “express service” lane because nothing has ever been express about this place. While waiting in the lobby I overheard a service rep apologizing to another customer who had been waiting 5 hours and when asked how much longer it was going to be, he replied with another 1.5. They did offer the man a car but still!! I overheard another couple that had been waiting on detail service and the owner came over to apologize for how long they had been waiting! Unfortunately, this is the only Honda dealership in the area so they continue to keep their business. At the rate they take, I could drive to Greenville and make an entire day of it!
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I would sincerely appreciate more information regarding your experience. However, I'm unable to locate any customer information in our system based on the name associated with this review. If you could please reach out to me directly at Apple Tree Acura, I’d be more than happy to look into this further and assist you. Sincerely, Richard Lupo Service Manager 828-684-4400
The staff here was very attentive and helpful, especially our scheduler Brenda. All in all a very good experience.
The staff here was very attentive and helpful, especially our scheduler Brenda. All in all a very good experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you felt our scheduler and staff were attentive and helpful means a lot to our service team. We’re glad the service on your Honda CR-V Hybrid went smoothly and left you with a great experience.
Very quick and efficient service and I never feel as if unnecessary services are being recommended.
Very quick and efficient service and I never feel as if unnecessary services are being recommended.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you never felt pressured into unnecessary services means a lot to our service team. We’re pleased the service on your Acura RDX was swift and efficient.
Thank you for your review! I'm glad you experienced quick and efficient service at Apple Tree Acura. We strive to provide honest recommendations, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, Richard Lupo Service Manager 828-684-4400
Service agent was very friendly and informative. Work was performed in a timely manner and car was washed also.
Service agent was very friendly and informative. Work was performed in a timely manner and car was washed also.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating. We’re happy our service team could provide a friendly, informative experience, complete your Honda Odyssey’s service promptly, and have it washed for you.
Your kind review is greatly appreciated, Joseph! I’m happy to hear that you had a positive experience with our service team at Apple Tree Acura. We strive to provide friendly, informative service and ensure that your vehicle is well taken care of. We look forward to seeing you again for your next visit! Sincerely, Richard Lupo Service Manager 828-684-4400
Very professionals and fast service plus very friendly staff. I always enjoy my visits to this dealership
Very professionals and fast service plus very friendly staff. I always enjoy my visits to this dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! I’m thrilled to hear that you have enjoyed your visits to Apple Tree Acura and appreciate our professional and friendly service. We look forward to welcoming you back for your next visit! Sincerely, Richard Lupo Service Manager 828-684-4400