Reviews
The service island person was good, but could be better. When the car gets the service work completed. It would be good if someone would let me know the work was competed. Instead, I was sitting around for thirty minutes waiting for someone to tell me the work was completed. I finally had to ask a person if it was done. Just where is the personal communication.
The service island person was good, but could be better. When the car gets the service work completed. It would be good if someone would let me know the work was competed. Instead, I was sitting around for thirty minutes waiting for someone to tell me the work was completed. I finally had to ask a person if it was done. Just where is the personal communication.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Tom. I appreciate your insights regarding your recent experience at Apple Tree Acura. It's great to hear that you found our service staff to be good, but I understand the importance of timely communication regarding your vehicle's service. We will certainly take your comments into consideration to enhance our customer communication. If you have any further concerns or suggestions, please feel free to reach out to me directly. We value your input and look forward to serving you better in the future. Sincerely, Richard Lupo Service Manager 828-684-4400
Apple Tree is always pleasant to deal with, and they do a good job. There is excellent communication throughout the process. The only complaint I have is that the service always takes longer than I am told.
Apple Tree is always pleasant to deal with, and they do a good job. There is excellent communication throughout the process. The only complaint I have is that the service always takes longer than I am told.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I’m glad to hear that you find Apple Tree Acura pleasant to deal with and appreciate our communication. I understand your concern regarding service duration, and we will continue to strive for improvements. If you have any further questions or need assistance, please feel free to reach out to me. We look forward to seeing you again! Sincerely, Richard Lupo Service Manager 828-684-4400
Very helpful, Service was excellent. The wait time for service was what I was told, and the price was what I was less than the estimate.
Very helpful, Service was excellent. The wait time for service was what I was told, and the price was what I was less than the estimate.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note that the wait time for your Honda CR-V service matched what we told you and the final cost came in below the estimate highlights our service team’s commitment to clear communication and value. Knowing you found our team helpful and the service excellent means a lot to us.
They have a very smooth operation. Check-in was easy. Their lounge is very comfortable. It took longer than we thought it would but that’s not a big deal. And checkout was very smooth too. Overall very good job.
They have a very smooth operation. Check-in was easy. Their lounge is very comfortable. It took longer than we thought it would but that’s not a big deal. And checkout was very smooth too. Overall very good job.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I’m glad to hear you found our operation smooth and enjoyed our comfortable lounge at Apple Tree Acura. I appreciate your understanding regarding the time it took and am happy that checkout went smoothly. We look forward to seeing you again for your next visit! Sincerely, Richard Lupo Service Manager 828-684-4400
I always come to Apple Tree for service. They are honest and always do an excellent job.
I always come to Apple Tree for service. They are honest and always do an excellent job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Integrity and excellence are at the heart of how our service team operates. Hearing that you always choose us for service on your Honda CR-V means a great deal to us.
J.P. told me what I needed for repairs and part arrived quickly. Friendly and knowledgeable staff.
J.P. told me what I needed for repairs and part arrived quickly. Friendly and knowledgeable staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our service advisors clearly explaining needed repairs and ensuring parts arrived promptly highlights our service department’s dedication. We’re pleased the service on your Acura TLX went smoothly, and knowing you found our team approachable and well-informed means a lot to us.
Lena, my service representative was awesome. She took care of everything the way professionals should. Her calming style and superb communication skills were a blessing. I hope she continues to serve my vehicle needs as long as I have a Honda. One dud of an employee wanted to charge me $250 right out of the gate for having my car touch the grounds of the service center, but Lena recognized the situation for what it was and calmly and politely did the right thing. She is terrific!
Lena, my service representative was awesome. She took care of everything the way professionals should. Her calming style and superb communication skills were a blessing. I hope she continues to serve my vehicle needs as long as I have a Honda. One dud of an employee wanted to charge me $250 right out of the gate for having my car touch the grounds of the service center, but Lena recognized the situation for what it was and calmly and politely did the right thing. She is terrific!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Clear communication and attentive care are at the heart of how our service department operates. Hearing that our representative addressed your concerns with professionalism and transparency during your Ridgeline service is truly rewarding. Your five-star rating and kind words mean a great deal to us.
Very clean dealership. Everyone was professional and friendly. They were able to answer all questions that I had.
Very clean dealership. Everyone was professional and friendly. They were able to answer all questions that I had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your amazing feedback! I’m pleased to hear that you found Apple Tree Acura to be clean and that our team was professional and friendly. We pride ourselves on providing a welcoming atmosphere and clear communication. We look forward to assisting you again in the future! Sincerely, Matt Sewitsky General Sales Manager 828-684-4400
Always great!!! Love the car wash at the end. Service advisors are courteous and available.
Always great!!! Love the car wash at the end. Service advisors are courteous and available.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you love the car wash means a lot to our service team. We’re glad our advisors could be accessible and polite during service on your Honda Accord.
The service department staff is excellent, timely and responsive. John H. and J.P have great interpersonal and technical skills
The service department staff is excellent, timely and responsive. John H. and J.P have great interpersonal and technical skills
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your praise for our service department’s responsiveness and expertise means a lot to us. We’re glad our team could assist you with responsive, technically proficient care for your Acura TLX. Thank you for the five-star rating!