Reviews
Brenda has always taken care of our needs.she has always been professional and caring.
Brenda has always taken care of our needs.she has always been professional and caring.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Quick service, great people. Brenda always gets me in and out. The communication about my vehicles progress is second to none.
Quick service, great people. Brenda always gets me in and out. The communication about my vehicles progress is second to none.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Riley, thank you for taking the time to share your feedback! I’m delighted to hear that you had a great experience at Apple Tree Acura and that Brenda provided you with quick service and excellent communication. I appreciate your kind words, and we look forward to seeing you again for your next visit! Sincerely, Richard Lupo Service Manager 828-684-4400
Had another great experience at Apple Tree Honda! I have purchased 2 CRVs from them over the years and always experienced excellent service, helpful employees, and honest transactions. Would always recommend!
Had another great experience at Apple Tree Honda! I have purchased 2 CRVs from them over the years and always experienced excellent service, helpful employees, and honest transactions. Would always recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! I truly appreciate your kind words and am thrilled to hear you've had great experiences with us at Apple Tree Honda. I'm glad to know you value our service and honesty, and we look forward to assisting you again in the future. Don't hesitate to recommend us to others! Sincerely, Matt Sewitsky General Sales Manager 828-684-4400
Very professional service writers. Quick check in, and quick check out.. Copies of all work performed and suggestions on what may done on the next visit.
Very professional service writers. Quick check in, and quick check out.. Copies of all work performed and suggestions on what may done on the next visit.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Susan and Jay! I’m glad to hear that you had a professional experience with our service team at Apple Tree Acura. It's great to know that you appreciated the quick check-in and check-out, as well as the detailed copies of the work performed. If there’s anything we can do to make your future visits even better, we’d love to hear your suggestions. We look forward to assisting you again during your next visit! Sincerely, Richard Lupo Service Manager 828-684-4400
This is the second Honda CRV I've taken for service. Unfortunately, I totaled my 2020, but bought a 2026 model from AppleTree. It was fully checked out to your high standards. I took my "new" CRV in for regular service. Why ?? Because I know how thorough your shop is. And my service Advisor, John, is top notch. Knows all the technical aspects of service, and is a great communicator. I am a very happy customer and would highly recommend AppleTree service center to take care of their needs.
This is the second Honda CRV I've taken for service. Unfortunately, I totaled my 2020, but bought a 2026 model from AppleTree. It was fully checked out to your high standards. I took my "new" CRV in for regular service. Why ?? Because I know how thorough your shop is. And my service Advisor, John, is top notch. Knows all the technical aspects of service, and is a great communicator. I am a very happy customer and would highly recommend AppleTree service center to take care of their needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that you trust our thorough inspections means a lot to our service team. We appreciate your praise of our advisor’s clear communication during the service on your Honda CR-V Hybrid. Your recommendation and five-star rating mean a great deal to us.
Very thoughtful and dependable. Reasonable cost and convenience . This requirement is unreasonable and insufficient and off-putting. I will not fill this section out again and since it is required you will not hear from me again.
Very thoughtful and dependable. Reasonable cost and convenience . This requirement is unreasonable and insufficient and off-putting. I will not fill this section out again and since it is required you will not hear from me again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I appreciate your kind words about our thoughtful service and reasonable costs at Apple Tree Acura. Our team strives to provide the best possible experience for our customers, and we truly value your input. If you have any further comments or concerns, please feel free to reach out to us directly. We hope to have the opportunity to assist you again in the future! Sincerely, Richard Lupo Service Manager 828-684-4400
Brenda McCraw is the best service consultant that I have ever dealt with at any dealership.
Brenda McCraw is the best service consultant that I have ever dealt with at any dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you consider our service consultant the best you’ve dealt with means a lot to our service team. It’s rewarding to know our work on your Honda CR-V met your expectations.
Your wait time for a simple oil change is beyond what it should be! 2 1/2 hours for an oil change and tire rotation is not good! This is not the first time for this type of wait. The really bad thing about this is that each time I have made an appointment with your service center scheduling! Apparently, they just ignore it and put out there with everyone just walking in! Not nice!
Your wait time for a simple oil change is beyond what it should be! 2 1/2 hours for an oil change and tire rotation is not good! This is not the first time for this type of wait. The really bad thing about this is that each time I have made an appointment with your service center scheduling! Apparently, they just ignore it and put out there with everyone just walking in! Not nice!
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I understand your frustration regarding the wait time for your oil change and tire rotation at Apple Tree Acura. We strive to provide efficient service, and it’s concerning to hear that your experience has not met our standards on multiple occasions. I appreciate your input, as it helps me improve our scheduling processes. If you would like to discuss this further, please feel free to reach out to me directly. Thank you for choosing Apple Tree Acura, and we hope to provide you with a better experience next time. Sincerely, Richard Lupo Service Manager 828-684-4400
On a Thursday, my Civic engine light came on. I went immediately on Apple Tree Honda's website to schedule an appointment. Because of the check engine issue, the appointment time had to be in the morning. I made an appointment for 10am Friday. I feel that the explanation by the associate was not clear but I chose to leave it there over the weekend in hopes to get the car back on Monday. I missed the call on Saturday morning which I wasn't expecting, and called back 2 times, leaving messages, but never received a call back. I got a call on Monday morning, stating the problems and that they were checking if they had the parts. I was told I would receive notification. I never did. I called later to find that the parts were ordered. I received a call the next day, but again they weren't sure when it would be ready. It seemed that making a call was too much, so I requested text messages. The vehicle was ready on Tuesday 4pm. At the time of payment, I was told that they now have a surcharge of 3% for credit cards starting a few months ago. I asked why I wasn't notified, but no explanation. Honestly, I love Hondas and I am in the market for a new one, but now I'm hesitating. We'll see.
On a Thursday, my Civic engine light came on. I went immediately on Apple Tree Honda's website to schedule an appointment. Because of the check engine issue, the appointment time had to be in the morning. I made an appointment for 10am Friday. I feel that the explanation by the associate was not clear but I chose to leave it there over the weekend in hopes to get the car back on Monday. I missed the call on Saturday morning which I wasn't expecting, and called back 2 times, leaving messages, but never received a call back. I got a call on Monday morning, stating the problems and that they were checking if they had the parts. I was told I would receive notification. I never did. I called later to find that the parts were ordered. I received a call the next day, but again they weren't sure when it would be ready. It seemed that making a call was too much, so I requested text messages. The vehicle was ready on Tuesday 4pm. At the time of payment, I was told that they now have a surcharge of 3% for credit cards starting a few months ago. I asked why I wasn't notified, but no explanation. Honestly, I love Hondas and I am in the market for a new one, but now I'm hesitating. We'll see.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. I appreciate your feedback regarding the communication and clarity during your service visit for your Honda Civic. It's important to us that our customers feel informed and supported throughout the process. However, we do not have any record of you in our customer base. Was this review meant for Apple Tree Acura? If so, I definitely want to discuss your concerns and ask you to reach out to me directly at your earliest convenience. If the review was accidentally posted on the wrong site, I respectfully request its removal and appreciate your assistance. Thank you again for your input. Sincerely, Richard Lupo Service Manager 828-684-4400
I am a believer in servicing my vehicle(s) where I purchase them, thinking there is a vested interest for both-My wife has ventured "beyond the Dealership as she is getting frugal in her old age-each one of these ventures led back to Apple Tree Acura for correction....I still maintain a five strar rating, although I have to contact the service advisor, Fabian, regarding something that came up when the vehicle returned home.
I am a believer in servicing my vehicle(s) where I purchase them, thinking there is a vested interest for both-My wife has ventured "beyond the Dealership as she is getting frugal in her old age-each one of these ventures led back to Apple Tree Acura for correction....I still maintain a five strar rating, although I have to contact the service advisor, Fabian, regarding something that came up when the vehicle returned home.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review! I truly appreciate your loyalty to Apple Tree Acura and understand the importance of servicing your vehicle where you purchased it. It's great to hear that you still maintain a five-star rating despite your experiences elsewhere. Please feel free to contact Fabian regarding your concerns; he’ll be more than happy to assist you. We look forward to seeing you again and ensuring your vehicle remains in top condition! Sincerely, Richard Lupo Service Manager 828-684-4400