Reviews
They are very professional and courteous. They work with you to get you the car you want and terms to your satisfaction.
They are very professional and courteous. They work with you to get you the car you want and terms to your satisfaction.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My car was damaged during the service performed at the dealership, which is very upsetting. Both front and back wheels on the driver’s side are scratched/nicked and the tires have brown rub marks on them. Not sure what they (whoever was driving the car) hit, but I did not see it until I got home afterward. My car also smelled like someone had been eating something in the car - very disrespectful.
My car was damaged during the service performed at the dealership, which is very upsetting. Both front and back wheels on the driver’s side are scratched/nicked and the tires have brown rub marks on them. Not sure what they (whoever was driving the car) hit, but I did not see it until I got home afterward. My car also smelled like someone had been eating something in the car - very disrespectful.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Apple Tree service reps are always friendly and responsive. Estimations concerning time to complete service is fairly accurate which helps when trying to schedule around other commitments. I feel confident that services provided are necessary and done correctly.
Apple Tree service reps are always friendly and responsive. Estimations concerning time to complete service is fairly accurate which helps when trying to schedule around other commitments. I feel confident that services provided are necessary and done correctly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our estimations of service time helped you plan around your commitments is rewarding. We’re glad you find our team approachable and quick to respond when you need assistance. Hearing that you feel confident the service on your Acura MDX was necessary and performed correctly means a lot to our service team.
Helpfull friendly answered my questions. Patient Phillip went over our senior concerns and did an overview of the new technology in the car
Helpfull friendly answered my questions. Patient Phillip went over our senior concerns and did an overview of the new technology in the car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! I’m thrilled to hear that you had a positive experience with us at Apple Tree Acura. It's great to know that Phillip was able to assist you with your questions and provide an overview of the new technology in your vehicle. I appreciate your feedback, and we look forward to serving you again in the future! Sincerely, Matt Sewitsky General Sales Manager 828-684-4400
They are genuinely warm and friendly, while consistently being professional, fast, and thorough, over the last ten years of service visits.
They are genuinely warm and friendly, while consistently being professional, fast, and thorough, over the last ten years of service visits.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! I’m thrilled to hear that you have consistently experienced warmth, friendliness, and professionalism during your visits to Apple Tree Acura over the last ten years. I appreciate your loyalty, and we look forward to continuing to provide you with excellent service. Please come see us again soon! Sincerely, Richard Lupo Service Manager 828-684-4400
Everyone was so welcoming 💙Tony Atkins was excellent, he explained everything so easy Tony was very patient. Tania Marcusso🌹 very sweet person
Everyone was so welcoming 💙Tony Atkins was excellent, he explained everything so easy Tony was very patient. Tania Marcusso🌹 very sweet person
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Your feedback about our warm welcome highlights how our team aims to make every visit comfortable, and knowing our clear, patient explanations met your needs means a lot to us. We hope you enjoy your new Acura!
Everything was great, except they forgot to refill my window washing fluid even though I’d asked specifically for that when making the service appointment, at drop off & at pickup.
Everything was great, except they forgot to refill my window washing fluid even though I’d asked specifically for that when making the service appointment, at drop off & at pickup.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! I'm glad to hear that everything was great during your service at Apple Tree Acura. I appreciate your note about the window washing fluid, and I understand how important those details are. Please feel free to reach out to me directly so I can address this and ensure a better experience next time. We look forward to seeing you again! Sincerely, Richard Lupo Service Manager 828-684-4400
The mobile service van is awesome, I live several miles from Apple Tree and have been dealing with significant health issues so it was a blessing that I didn’t have to come there, you literally came to my. House. Thank you.
The mobile service van is awesome, I live several miles from Apple Tree and have been dealing with significant health issues so it was a blessing that I didn’t have to come there, you literally came to my. House. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our mobile service van coming to your home was such a blessing means a lot to our service department. We’re glad we could care for your Acura MDX at home while you focused on your health. Thank you for sharing your experience and for the five-star rating.
Got in and out quickly. Christian is a great customer service rep and always let's me know what is needed without overselling. Great experience overall.
Got in and out quickly. Christian is a great customer service rep and always let's me know what is needed without overselling. Great experience overall.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team enjoyed delivering prompt service for your Honda CR-V Hybrid. Knowing you felt informed without any overselling and were able to get in and out quickly is rewarding. Your kind words and five-star rating mean a great deal to us.
I have previously bought a vehicle with you folks and my faith in you all was confirmed with your assistance with our Honda CRV (even though it was bought from an out of town dealer when we lived in Alabama). I appreciate your attentiveness, thoughtfulness, and professionalism! Thank you!
I have previously bought a vehicle with you folks and my faith in you all was confirmed with your assistance with our Honda CRV (even though it was bought from an out of town dealer when we lived in Alabama). I appreciate your attentiveness, thoughtfulness, and professionalism! Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Stephen! I appreciate your kind words about our attentiveness and professionalism at Apple Tree Acura. It’s great to hear that your experience with your Honda CR-V has reaffirmed your trust in us. We look forward to assisting you again! Sincerely, Richard Lupo Service Manager 828-684-4400