O'Meara Volkswagen of Thornton

I left a luxury brand thinking I'd give VW a try, hearing they turned things around. Boy am I beyond disappointed I ever made this decision. The entire... journey so far, every single touchpoint, has been an absolute nightmare!! Don't trust the emails they send you, they'll lie to get you in the dealership. Then when you arrive, you'll be greeted with ZERO Customer service. Jay has to be one of the WORST sales people I've ever met. He will flat out LIE to you and take zero responsibility. He's quick to blame it on someone else. He'll lie to you and tell you that your signature is required on a ton of paperwork, but not explain ANY of it. It's a sleazy tactic he and Eric (Finance) use to just shove you thru the process hoping you don't ask any questions. Horrible experience, wish I NEVER went to their dealership.

I live the new car. I spent too long at the dealership. I was told falsehoods by the sales person who is no longer with the dealership, but overall I am... happy about the experience.

Got me in a great new jetta at a great price the sales person was really good at her job and I'm very satisfied with my new car!

Don’t buy a car here. Originally I got a Hyundai Sonata, it had no brake lights, the headlights would turn off while I’m driving at night, and some other... issues. The dealership “bought it back” and threw me into a 2019 Volkswagen Jetta that I didn’t want but they did their dealership sales talk and practically forced me to buy it telling me I had no other options.. BUT it’s a lease not me buying the car.. so we went from a $300 car payment to $500 car payment. I’m a single mother of 3 kids and can not afford it but they forced it onto me anyways. They also said they were gonna do things and didn’t. And then the cars sunroof leaks air, the bass on the speakers goes in and out, the rain sensing wipers don’t work, the passenger visor light doesn’t work, and they won’t do anything about it but said they can “repossess” it if I don’t want it. I called Volkswagen corporate and they told me the dealership can buy the car back and it wouldn’t affect me so the DM at Volkswagen is such a xxxxxxxxxxx!

Don't buy a car here. Originally I got a Hyundai Sonata, it had no brake lights, the headlights would turn off while I'm driving at night, and some other... issues. The dealership "bought it back" and threw me into a 2019 Volkswagen Jetta that I didn't want but they did their dealership sales talk and practically forced me to buy it telling me I had no other options.. BUT it's a lease not me buying the car.. so we went from a $300 car payment to $500 car payment. I'm a single mother of 3 kids and can not afford it but they forced it onto me anyways. They also said they were gonna do things and didn't. And then the cars sunroof leaks air, the bass on the speakers goes in and out, the rain sensing wipers don't work, the passenger visor light doesn't work, and they won't do anything about it but said they can "repossess" it if I don't want it. I called Volkswagen corporate and they told me the dealership can buy the car back and it wouldn't affect me so the DM at Volkswagen is such a xxxxxxxxxxx!

I really like the new guy! I can't remember his name. The service department is the best part of the location. Thank you for the snacks!

These guys took care of me. I've owned Jettas since I could legally drive and I've been to many dealerships, and David went above and beyond any expectations... I had before walking in here. They're a little smaller, but it gave me the sense that I was getting extra attention paid to me.

Never feel like I'm being lied to. They knew I intern and don't make much money and they seemed to try to not push anything unnecessary.

Great service!! I'll come back again!! My initial visit I worked with David Maldonado. David went above and beyond to help me. 10/10

Service is reliable and quick; everyone is always pleasant and easy to work with. I've permanently changed this to be my go to vw service because every... visit is excellent