Open Road Subaru

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
46 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 11, 2020

    I purchased my car with Anthony who had a relaxed and friendly approach. His manager, the buying process was easy and everyone made the buying experience... a pleasure. Based on my experience, I would highly recommend this dealership, Anthony, and a Subaru. Love my Crosstrek.No experience yet with repairs at this time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Alison for this 5 star review! Gregg Berkowitz General Manager

  • 5.0 out of 5
    January 7, 2020

    Immediately upon entering dealership, Sales Consultant Cameron Samad displayed excellent customer service skills from greeting to selling me an awesome... SUV! Also Stephen Stoop the Sales Manager coordinated with Cameron to negotiate a payment equal to my budget! I highly recommend Open Road Subaru! 5 stars!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Jerrold for the review. Glad to hear Cameron and Steve took great care of you. Gregg Berkowitz General Manager

  • June 20, 2017

    I was a Multi Subaru customer for years. In fact, I sent many family members and friends there to get their cars. I really liked this dealership for buying... and servicing. When it be came an Open Road dealership I wasn't sure if I would still like it. When it was time to turn in my lease, I went back to ask about a new lease and to see any changes for myself. I had no reason to be apprehensive! The new management is doing a fantastic job. Maybe even better than the previous owners. Everyone is EXTREMELY friendly and made me feel like I had been doing business with them for years. Michael made leasing my new Outback so easy and painless. I came last Friday night and he helped me pick the perfect color. It was late and I had to get home so I left a deposit, because it was Father's Day weekend and they only had two in the color I liked, and made plans to come back on Monday to complete all of the paperwork. Michael communicated with me over the weekend by email. We exchanged lots of information and got everything ready. When I got there on Monday after work, my Outback was parked out front with my name on a welcome sign in the window. That made me feel great. The paperwork went quick and smooth. One of the managers even stopped by to make sure everything was OK. I was really impressed by the whole thing. Great great great! I have no hestitation continuing to send family and friends to this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jenna, thank you for taking the time to send us your feedback. You really made our day!! Welcome to the Open Road Subaru family.

  • 5.0 out of 5
    December 1, 2019

    Such an easy and painless experience. We walked out of the dealer with a great, used Crosstrek. Joey Manuel was extremely helpful, efficient, and kind.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for this 5 star review! Gregg Berkowitz General Manager

  • 1.0 out of 5
    November 30, 2019

    Don't waste your time with this place!! Go some where else!! Had an appointment with Will to see a 2016 GMC Sierra. I wasted my time driving over hour... round trip and they sold it before I got there. Avoid this place! Terrible experience and terrible way to do business. Glad I didn’t buy from them. They don’t deserve my business.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Shane,, I am sorry that the GMC was sold before you got here, however you were offered by Will to leave a refundable deposit to hold the GMC until yo...u came in. Another customer came into the store today and was looking at it. By the time you arrived the other customers agreed to buy it. I am sor ry that this happened but without a deposit we can not hold a vehicle. Gregg Berkowitz General Manager

  • 5.0 out of 5
    November 25, 2019

    WOULD HIGHLY RECOMMEND OPEN ROAD. THERE WAS NO PRESSURE... MY WIFE AND I RECEIVED A GREAT DEAL...WE WOULD HIGHLY RECOMMEND THEM...JOHN P AND STEVE S.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Steve for this 5 star review! Gregg Berkowitz General Manager

  • 5.0 out of 5
    November 22, 2019

    Jenna and her manager Steve were fantastic. Great deal, easy to work with, satisfied everything I was concerned about. Thanks to both of them. Mike Holman... ;;

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Mike for this 5 star review! Gregg Berkowitz General Manager

  • 5.0 out of 5
    November 10, 2019

    Evelyn was very easy to deal with. Her manager Steve was also very pleasant and never pushed us. We did not buy the first time but we went back because... every other dealer was dishonest and pushy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Jack for this 5 star review! I am happy to hear the team took great care of you.

  • 5.0 out of 5
    November 8, 2019

    WE HAD AN ISSUE WITH OUR SUBARU WE PURCHASED FROM MULTI SUBARU. THE MGR STEVE S. WENT ABOVE AND BEYOND TO HELP US RECTIFY THE ISSUE.

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    Came in for service or repair
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    Dealer Response

    Thank you Rejendra for the 5 star review! I am glad to hear that Steve Stoop was able to accommodate you. Gregg Berkowitz General Manager

  • 5.0 out of 5
    October 30, 2019

    Bill Brenner is a great service manager in open road Subaru. He knows the most important part of your buying, no pressure on anything, he just do everything... to make right. I never met anyone like Bill when comes to customer service, I like the vibe, easy to talk to, relax and gives you a satisfying results. I will absolutely recommend open road Subaru for a great buying experience.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you Alexander for this 5 star review! We are lucky to have Bill on our team. Gregg Berkowitz General Manager

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