Open Road Subaru

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
70 lifetime reviews.

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  • 1.0 out of 5
    May 2, 2021

    They took me late. They tried to sell me on services I didn’t need. And they screwed up a simple oil change by not putting enough oil in. Not long after,... the oil light was on. Terrible experience.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Jeff, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this... up to you. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to our General Manager, Robert Hayes at (908) 686-6160 or at robert.hayes@openroad.com and we will do our best to make this better.

  • 5.0 out of 5
    December 6, 2020

    Joey Manuel is an excellent salesman. He is very professional and courteous. He is very knowledgeable about the Subaru and help me get the best model to... fit my specifications that I wanted in a car. Thank you Joey.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for the positive star rating, Joanne L.! Is there anything that stood out about your experience we can share with our Team? We hope to see you ...again!

  • June 20, 2017

    I was a Multi Subaru customer for years. In fact, I sent many family members and friends there to get their cars. I really liked this dealership for buying... and servicing. When it be came an Open Road dealership I wasn't sure if I would still like it. When it was time to turn in my lease, I went back to ask about a new lease and to see any changes for myself. I had no reason to be apprehensive! The new management is doing a fantastic job. Maybe even better than the previous owners. Everyone is EXTREMELY friendly and made me feel like I had been doing business with them for years. Michael made leasing my new Outback so easy and painless. I came last Friday night and he helped me pick the perfect color. It was late and I had to get home so I left a deposit, because it was Father's Day weekend and they only had two in the color I liked, and made plans to come back on Monday to complete all of the paperwork. Michael communicated with me over the weekend by email. We exchanged lots of information and got everything ready. When I got there on Monday after work, my Outback was parked out front with my name on a welcome sign in the window. That made me feel great. The paperwork went quick and smooth. One of the managers even stopped by to make sure everything was OK. I was really impressed by the whole thing. Great great great! I have no hestitation continuing to send family and friends to this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jenna, thank you for taking the time to send us your feedback. You really made our day!! Welcome to the Open Road Subaru family.

  • 5.0 out of 5
    November 25, 2020

    If you are looking to get a new car, visit Open Road Subaru and see Joey Manuel!! We have been to several dealerships and he was by far the best. He provided... exceptional service, explained everything we needed to know, and also a very understanding person. It made the process quick and efficient, we got the car for a great price and within 30 minutes. We come from a family of Subaru and we have started off with our first 08 Subaru and we still own this to this day. Definitely worth giving Joey a try, his service can't be beat!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nabi C, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review....

  • 1.0 out of 5
    November 23, 2020

    Stay away! Absolutely incompetent! Not willing to do anything to resolve their errors. Do yourself a favor and go ANYWHERE else but here!!! Save yourself... the frustration and wasted time! This is not my first car, now that I am pushing 50, I have dealt with a lot of dealers and these here are by far the worst, they just kept giving me complete bogus excuses and information while doing the absolute opposite of what they were telling me they would do.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Greg, we are so disappointed to learn of this situation you have described.

  • 1.0 out of 5
    November 15, 2020

    Called the dealership ahead of time to find out if they had specific model. The salesperson assured me they had this car in multiple colors. I told him... how nervous I was going to a dealership during a pandemic and that I want to make sure he had the cars on the lot. He again reassured me he had multiple cars in all colors. He also told me that the dealership would not have a lot of people. When I got there, the dealership was extremely crowded inside. There was also a female worker not wearing a mask. I would never trust this dealership. They took advantage and said whatever they needed to persuade me to go.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Forestershopper, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. ... If you would like to discuss further, I can be reached at 908-686-6160. Best, Rob Hayes General Manager

  • 5.0 out of 5
    October 21, 2020

    At Open Road Subaru, the entirety of the staff was very helpful towards the purchase process. Even though I had bought the vehicle during this pandemic,... they had allowed me to test drive the truck. The process of the test drive allowed me and my mother to be alone in the vehicle to ensure everyone's safety. Their staff were all wearing mask and keeping everything clean. I had purchased the truck through Joey Manuel. He was an amazing salesman. He never pushed us to purchase the vehicle, but also was very helpful with the process. They made it to where I walked into the dealer, signed the papers, and walked out. Along with negotiation, they had gave a lot of leeway and offered a very great deal. I would recommend going to Open Road Subaru, and purchase through Joey Manuel.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Ron C., in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review....

  • 5.0 out of 5
    October 7, 2020

    Joey was very helpful during our purchase. The finance officer was nice too, and didn’t try to push many additions. Definitely recommend this dealership... and Joey Manual :)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    B Joshi, we really appreciate your great feedback!

  • 5.0 out of 5
    September 26, 2020

    I bought my car about a month ago at Open Road Subaru. I definitely recommend going here. The staff treated me with dignity and respect, which is what... you want when making a big purchase like a car! I tend to shy away from direct sales confrontations, but I was put at ease by the team on their willingness to listen and show me their inventory (I give my shout out to salesperson Ebelin who put time and care into working with me!). Most importantly to me, I was never asked to submit a review, which made me feel like this is a genuine team.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Leslie, thanks for your great review, and for giving our dealership such a high star rating!

  • 5.0 out of 5
    August 10, 2020

    From start to finish I had a really great experience. When speaking with Miguel he knew listened to my wants and needs for a car and did not try to steer... me into a different direction. Seemless experience and would highly recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Carlos Garcia, thank you for your kind words! We're happy we could help. If you have any additional questions about your new vehicle, we will be more ...than happy to assist you! Safe travels!

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