Open Road Subaru

I just purchased a pre-owned certified Subaru Crosstrek from Open Road Subaru and want to thank the Sales Advisor, Rickardo Williams, for his thorough and upbeat presentation of the vehicle and answers to all my questions. However, I appreciated their professionalism and their willingness to negotiate the price of both the vehicle and the extra warranty. And the car is great! Suggestions - The company should post the Pre-owned Certified vehicles on that part of their website to avoid confusion and doubt about the warranty. And I am unsure about the Gold Plus Warranty I bought (the items covered on the brochure appear not to be covered on the invoice - make sure to read this!).

This dealer confirmed my appointment to see a car When i arrived they told me the car was sold,the worst of it i live 45 miles away plus tolls. This dealer didnt care, just saying sorry doesnt pay for the time and effort uou put in to see a car I wouldnt go to this dealership, nobody knew nothing about the car being sold BAD CUSTOMER SelERVICE and BAD COMMUNiCATION

These guys upped their game! Good vibes all the way through. Nothing pushy about it. I will go back again.

These guys are great, I got a brand new outback for a fantastic price. James the salesperson was fantastic and Vidal was also great explaining all the features.

Unimaginably bad. Firsst the marked up over MSRP, called it a market adjustment, right after a hurricane. then, the suburu installed accessory was falling off. they said 'theyre all like that". this seems to be their mantra with defects. I had to get SOA involved. this was a known issue with this model. it took them 3 trys to install properly. the third try, at least it functioned, but was not up to par cosmetically. they gave me a loaner car for which they charged me several hundred dollars for what should have been a warranty claim. I had them do a tune up, including a 5 tire rotation, as per manual. They only did (hopefully) a 4 tire rotation. I know the full sized spare wasn't rotated, since I marked it. If they cant even do a tire rotation properly, Can I really trust them to do anything? Also do they not realize a person, in a jam may pay the 'market adjustment' . But youre going to have a hard time rebuilding trust if they ever want to sell this person another car. They failed at this.

Came in to try to get a lease paid off, and they tried to get my wife to sign a paper allowing them to renegotiate the price, despite us having a signed contract. Only when pushed for half an hour did they tell us how to pay off the lease through the bank. I will never return here

Christian was very informative about costs when I came in to reset my Eyesight program. He explained everything and did not try to upsell unnecessary work. I really appreciate that! In addition, the evening crew helped us in paying and picking up my car very close to quitting time. This couldn’t be helped. Thank you to Lisa and the Service attendant for getting us out the door! Eyesight works great now.

Hi, I purchased a Subaru Forester touring at the Open Rd., Subaru in Union New Jersey and I was helped by a very polite and very helpful sales person Rikardo. He helped me find exactly what I wanted and I love it. I will definitely refer this dealership to anyone who wants to purchase a Subaru. Thank you so much, Rikardo.

Open Road Subaru made our shopping experience so easy! We highly recommend Rickardo Wallace in sales, John the manager, Lou in Finance and Alam. All were helpful, knowledgeable and great to work with! We will always shop with Open Road Auto Group!

I have brought our I have always been car for maintenance and service since we bought the Outback in 2014. I have always been impressed with the service dept, the people there are knowledgeable and honest. If there is something that doesn’t need to be repaired right away, they tell you that it can wait. I trust them, that is important to me. Jose Mora is wonderful to deal with and I am so grateful for his handling of everything.