Stephen Wade Chrysler Jeep Dodge Ram Hours
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Was referred to this dealership via KSL trade-in valet service. The trade-in value estimate provided by KBB and NADA as well as the KSL service for my... vehicle is placed between $44k-$47k. The dealership promptly reached out and informed me they'd need to see it to be sure, but would be willing to offer as high as $50k ($3k of which would come from sales tax benefit), placing me solidly within a reasonable range according to book value. I specifically asked what I could expect an offer to come in at so that no one's time was wasted and they reiterated the $50k. I took an hour out of my day to receive a paltry offer of $40k. This dealership doesn't respect potential customers time or intelligence. I understand the low balling is a part of the trade-in game, but when pressed specifically on trade-in practices they should have been forthcoming with the fact that they always offer far below fair book trade-in. Our car was flawless and easily qualified as a top-tier trade-in.
Salesman Donnie was really nice. He really paid attention to what we said we were looking for. I just can't get over their prices. I was looking at... a 2017 Kia Sorento LX with the V6 engine. The Sorento sells new for about $26k. The vehicle we were looking at had 44k miles on it. The price listed online for vehicle was $17,800. Of course there is the fine print that to get their "online" price, the purchase had to be 100% financed through the dealership's go-to financing company, Chrysler Capital. The price on the paper in the window of the vehicle was just over $25k. That is insane. A simple search on cars.com as well as carmax.com and truecar.com found hundreds of the exact same vehicles with similar mileage for under $20k. I will never purchase from Stephen Wade.
I requested some pictures of a 2019 dodge ram 1500 they had online and they just never got back to me. I already bought a 2019 ram 1500 limited so I don't... need the pictures anymore. Thanks.
The reason I went to Stephen Wade was that a friend had advised to go there and ask if they could match a pending deal for a Ram truck that was offered... by a dealer in Phoenix. That deal had seemed to good to be true - a chance in a lifetime. But timing and circumstances made it difficult to make the drive to Utah and I was not certain that this dealer would honor the price of the 2017 Ram and the trade-in they had offered for my truck online So I drove the short distance to Stephen Wade and they spent a lot of time with me - talking about trucks and cars and rebates and looking for available vehicles on their lot that came close to what I had in mind. And they opined that maybe the deal in Phoenix was just to attract customers and not valid. What they did was locate a 2017 Ram truck, base model, that I liked and said they would order it and gave me a good price,. And they checked out my truck and told me the amount they would offer for that trade-in. I was disappointed at the trade-in value. I had not cleaned it up and cleared out my stuff because I was not really looking to buy - just checking them out. But I liked the truck - as it appeared on paper, having tested a similar truck - so I accepted and we began the sale process and then it appeared that truck was no longer available. They located another of the same model with a more amenities at a higher price. I did not care for the extra features and I wavered - and they lowered the price and added rebates and it came to almost as good as the tentative offer in Phoenix, and by this time I was excited about getting a new truck. So I accepted and signed the papers. Then I regretted the decision since it will put me farther into debt and the Veterans Administration has decided to ignore some medical expenses for surgery by a doctor outside the VA. which I had expected to get them to pay. A friend advised me to go back to Stephen Wade and tell them I want to cancel the deal because it was not a good move for me financially. I did so. They told me there was no 3-day window to return a new vehicle in Utah, as the friend has suggested. But they worked on it and came back with an offer to effectively raise the trade-in allowance on my old truck and refund the increase in cash. I figured I could use this to make a couple monthly payments on debts and by then my situation would be more stable and so I was happy to accept. Then the truck arrived and I cleaned out my old truck and drove there and made the exchange. They took some time to explain features of the new truck, changes in technology that I will take time for me to get accustomed to. And they have called me since to check on how I am doing with the new truck. Mostly I am pleased at the amount of time and trouble they went to get me comfortable with the truck and the deal. And I love the truck.
Service advisors are not knowledgable and conversant with time/mileage mandated maintenance. Dealership performed service that did not comply with manufacture... specifications. When performed service was questioned, advisor and technician insisted they were correct. Owners manual clearly states that they are wrong. Dealership has failed to respond to this complaint.
Salesman was extremely helpful. Was interested in primarily an entry level vehicle. He showed me promotions that are currently going on. I could actually... get a more expensive vehicle with more options for the same price as a entry level one. I appreciate all the help and information I was given
Thank you for choosing Stephen Wade CDJR, Ely! It is wonderful to hear about your experience with my team. Please do not hesitate to reach out in the ...future!
Fastest car purchase I have ever made. Everyone at the dealership was great and so helpful.
Thanks, Judy! We're glad that you had such an enjoyable, hassle-free experience. We appreciate your business, we hope to see you again!
i purchased an SUV online from Stephen Wade-St. George, UT. they were very responsive and as i couldn't make it up there, the dealership actually drove... the SUV down to Phoenix, AZ for me (which worked out to be cheaper than normal car transport shipping). sales staff was excellent to work with and made online purchasing easy. vehicle arrived in excellent shape and the drivers were very professional. the vehicle appeared as described on their website, it had a clean carfax, so i did not worry too much about not having seen it upfront. i would recommend purchasing from them to others. -4runner