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Purchased a Rav 4 just 2 months ago and already needs a battery replaced . I tested it and it tests at 168 cold cranking amps just 2 months after purchasing... the vehicle . I informed the Salesperson Ken whom told me it’s a regular wear and tear item . Really after just 2 months a battery that’s supposed to be 550 cold cranking amps is 168 ? Best part is the vehicle is supposed to be under warranty for 12k miles or 12 months . The kicker is that it’s even stated on their FTC sticker aka Buyers Guide . I sent over copies of both their buyers guide and a picture of the tester reflecting the battery needs replaced . If anyone else experiences something that should be covered under the Federal Trade Commission Sticker aka Buyers Guide you can report it to the FTC .Additionally you can reach the Delaware Attorney Generals Office @302-577-8400. You can also open an investigation with Dealer Services at the DMV in Dover at (302) 744 2500. I will be doing all of the above . I gave NUCAR the opportunity to exercise some common sense and customer service but they failed miserably . I suggest moving forward that they just exercise some proper customer service and stand behind their own lot warranty . Under no set of circumstances should anyone be replacing a battery or anything else just 2 months and less then 3 k miles after purchasing a vehicle .
Very happy with my car buying experience at NuCar Mazda.
Thank you for leaving us this great response. Take care!
All of the employees at Nucar were professionally, friendly and helpful!
Thank you for this great review! We appreciate it. Take care!
Bob Saunders was great to work with and Sam in the finance department was equally good. They washed the vehicle and filled the tank with gas before I drove... off. Outstanding customer service!
Thanks for leaving such a kind review! We hope to see you again soon.
Excellent experience. Will recommend Nucar and Angelo
I would highly recommend this dealership to anybody that's looking for a new car or used one. Angelo Garcia was our salesperson excellent person to work... with also Dave the sales manager. We went to a larger dealership to look at cars they would not budge. Dave and Angelo help us out from the beginning very very satisfied. I would recommend anybody buying a car to stop here to look at one. Great job guys appreciate all the help you gave us. We love our new car CX 9.Donald & Mark
Ken was wonderful to work with. He was professional, patient and answered all of our questions. We'd highly recommend him as well as the dealership!
Thank you for your kind review; we are happy to pass along your comments to Ken. Your recommendation means so much to us and we're so happy to have ...earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I have always been satisfied with the service I've received here
We are so glad to hear that we have always been able to meet your expectations. Our service department works very hard to communicate with customers a...nd finish things in a timely manner and it sounds like you experienced this. Thank you for the review and have a great day!
Great customer service! Juan came in on his day off To sell us our new Mazda CX-5. He always had a smile on his face and could tell he loved his job.... Steve the manager worked with us to get the right price we Could afford. Finance was pleasant and personable. Love Mazda!
We are so glad that you found our team to be so helpful and accommodating! Our entire staff works hard to work with your budget and get you the best d...eal. We're always here with the same great service whenever you need service or another vehicle! Thank you for the great review and have a wonderful week!
As always, Mazda service shines. They see you on time, treat you and your car well and get you going as soon as possible.
Thank you so much for taking the time to leave us this feedback. We work very hard to ensure that each of our customers is treated well and that their... needs are taken care of in a timely matter. We are so glad to hear that we were able to deliver. Have a fantastic day!