Reviews
Write a reviewUnplanned Service Drive Visit
Even with an unplanned service drive visit, the service department's goodwill service got my daughter back on the road to Phoenix. The morning of, she noticed a low oil light on her Forester. With no spare oil to add, I sent her to the service department. They efficiently addressed the issue and included a quick under-hood check of other fluids. She arrived in Phoenix safely. Thank you Timmons service department!
Unplanned Service Drive Visit
Even with an unplanned service drive visit, the service department's goodwill service got my daughter back on the road to Phoenix. The morning of, she noticed a low oil light on her Forester. With no spare oil to add, I sent her to the service department. They efficiently addressed the issue and included a quick under-hood check of other fluids. She arrived in Phoenix safely. Thank you Timmons service department!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We really appreciate your rating and review! We'll be sure to pass along your kind words to our service department. I am really happy to hear that your duaghter made it to Phoenix safe and sound! You know where to find us should you need us again, stay safe!
Service Department
The mechanics at this facility are dishonest, I mark my tires to see if they really rotate the tires, and they did not, I talked to the manager and explain my disappointment. I will never buy a car from this dealership
Service Department
The mechanics at this facility are dishonest, I mark my tires to see if they really rotate the tires, and they did not, I talked to the manager and explain my disappointment. I will never buy a car from this dealership
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review, Saul. We're sorry your visit didn't go as planned, Clark has already addressed these issues with our team. We have taken this information and will make sure to improve upon these issues to ensure they do not happen again. Take care.
Happy with my experience, all thanks to Moises :)
My experience buying my crosstrek at Timmons Suburu was personally very stressful, but Moises helped me along the way. Moises was kind, knowledgeable, communicative, honest, and not pushy at all. He respected the time I needed to process everything and assured me of safety and longevity info. I had recently been in a very bad car accident and was very nervous about buying or being in a car again. Though I was not satisified by the options available as far as colors and trims etc for the Crosstrek, and they only had 3 on the lot in total sadly, I was still able to walk away with a Crosstrek. Moises has continued to check in here and there to make sure I'm satisfied and all set. Definitely one of the better experiences I have had buying a car, outside of my circumstances.
Happy with my experience, all thanks to Moises :)
My experience buying my crosstrek at Timmons Suburu was personally very stressful, but Moises helped me along the way. Moises was kind, knowledgeable, communicative, honest, and not pushy at all. He respected the time I needed to process everything and assured me of safety and longevity info. I had recently been in a very bad car accident and was very nervous about buying or being in a car again. Though I was not satisified by the options available as far as colors and trims etc for the Crosstrek, and they only had 3 on the lot in total sadly, I was still able to walk away with a Crosstrek. Moises has continued to check in here and there to make sure I'm satisfied and all set. Definitely one of the better experiences I have had buying a car, outside of my circumstances.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Meg, we understand how important and stressful buying a car is, and thank you for trusting Moises with your purchase! Although it may not be the car of your dreams, I am happy to hear that Moises was able to get you into a safe and reliable car at your comfort. We appreciate you as a customer, and look forward to seeing you at your first oil change! Welcome to the Timmons Subaru family!
Service
Customer service means a lot and when first arrived at dealer for service no one greets or acknowledges you. It seems like advisors aren?t happy to be there.
Service
Customer service means a lot and when first arrived at dealer for service no one greets or acknowledges you. It seems like advisors aren?t happy to be there.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the feedback you provided regarding our staff. Thank you for coming in and also taking the time to review us, take care!
I'm a satisfied customer!
I recently purchased a 2024 Crosstrek and I absolutely love it! I walked in Timm I ns Subaru in Long Beach and spoke to a very friendly salesperson, Henry Park. He was very professional and there was absolutely no pressure at all. I have been eyeing on this car for quite a while and with Henry's knowledge of it's features, it mDe it much easier to decide
I'm a satisfied customer!
I recently purchased a 2024 Crosstrek and I absolutely love it! I walked in Timm I ns Subaru in Long Beach and spoke to a very friendly salesperson, Henry Park. He was very professional and there was absolutely no pressure at all. I have been eyeing on this car for quite a while and with Henry's knowledge of it's features, it mDe it much easier to decide
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We love to read reviews like this one Vanessa! Thank you so much for sharing your experience at Timmons Subaru. We are so pleased to hear that Henry was able to give you the service you deserve. Please don't hesitate to call if you have any questions.
Service work
They took care of my forester, they change oil and filter and check other items on my suv and washed it to, thank you for great service
Service work
They took care of my forester, they change oil and filter and check other items on my suv and washed it to, thank you for great service
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words, Jeffrey. We really appreciate you taking the time out to share your experience with us. Take care!
Greatest Car Buying Experience I?ve Ever Had!
Timmons Subaru is a great dealership! I bought my Forester Sport in July 2022 and just had its 6 month service in January. Every time I walk into Timmons I walk out extremely satisfied. Jeff Sollee helped me place the order for my Forester in April 2022 and kept me updated on the progress of my car even calling me with the good news that it was ready 2 months earlier than it?s originally ETA. The 6 month service was smooth and easy. I left my car there while I went exploring Long Beach and they called me once it was ready, even washed my car for me. I would highly recommend anyone who is looking into buying a Subaru to go to Timmons in Long Beach. You won?t be disappointed! And make sure to ask for Jeff!!
Greatest Car Buying Experience I?ve Ever Had!
Timmons Subaru is a great dealership! I bought my Forester Sport in July 2022 and just had its 6 month service in January. Every time I walk into Timmons I walk out extremely satisfied. Jeff Sollee helped me place the order for my Forester in April 2022 and kept me updated on the progress of my car even calling me with the good news that it was ready 2 months earlier than it?s originally ETA. The 6 month service was smooth and easy. I left my car there while I went exploring Long Beach and they called me once it was ready, even washed my car for me. I would highly recommend anyone who is looking into buying a Subaru to go to Timmons in Long Beach. You won?t be disappointed! And make sure to ask for Jeff!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Valerie, thank you for your business and posting such an excellent review and recommendation. We're happy to read about your great experiences working with Jeff and with our service department and will be sure to pass on your kind words to the team. Please let us know if there's anything else we can do for you.
Scheduled annual check up
Took in my Outback wilderness for its first year check up & oil change. It was fast & very professional service
Scheduled annual check up
Took in my Outback wilderness for its first year check up & oil change. It was fast & very professional service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your excellent review and rating of our Service Department, Amy. If you have any questions, please don't hesitate to reach out.
Exceptional service
Our second time using Russell Csonka at Timmons for a completely wonderful car purchase. I highly recommend you request him. Our first visit was in 2024 and here we were 7 years later replacing a different Subaru.
Exceptional service
Our second time using Russell Csonka at Timmons for a completely wonderful car purchase. I highly recommend you request him. Our first visit was in 2024 and here we were 7 years later replacing a different Subaru.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
What a wonderful review! We're elated to hear you've enjoyed your experiences with Russell, and that you received a high level of customer service. We strive to make our customers happy, and we're glad we hit the mark! Please don't hesitate to reach out with any questions.
Timmons Dealership
They really took care us and gave the complete information that we needed.
Timmons Dealership
They really took care us and gave the complete information that we needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Samuel, we're happy you found our staff to be so supportive during your experience here at Timmons. We are always more than happy to assist you if anything else comes up. Take care!