Reviews
Write a reviewThey advertise cars that they don’t even have. I was talking with a salesman over the phone and made an appointment for 1 1/2 hours later (the amount of time that it would take me to drive there) and when I got there they told me that it had sold but that they had plenty of others to look at. No integrity. Don’t trust them!
They advertise cars that they don’t even have. I was talking with a salesman over the phone and made an appointment for 1 1/2 hours later (the amount of time that it would take me to drive there) and when I got there they told me that it had sold but that they had plenty of others to look at. No integrity. Don’t trust them!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
My experience with Integrity Auto Sales has been one of the most dishonest and frustrating experiences I have ever had with a business. I purchased a 2018 Range Rover Sport from this dealership and was repeatedly lied to about the condition and servicing of the vehicle. I was provided service records claiming repairs and maintenance had been completed, and salesperson Tony S. also confirmed multiple times in writing that the work had been done. I specifically have text message evidence confirming: the oil was changed the brakes, pads, and rotors were replaced the vehicle had been serviced prior to sale After purchase, I discovered those representations were false. The vehicle immediately developed a coolant leak, and inspection revealed what appeared to be improper repair attempts using glued cooling system components. The radiator now requires replacement. I also discovered: a windshield washer fluid leak worn brake components inconsistent with newly replaced brakes and rotors oil condition contradicting the claimed oil service additional fluid leaks and mechanical issues that should have been identified during any legitimate inspection What makes this even more serious is that I have written service records and written text confirmations from the dealership supporting these claims. Based on the actual condition of the vehicle, I believe Integrity Auto Sales knowingly misrepresented the condition of the vehicle and provided false or misleading service documentation. This goes far beyond “used car issues.” This appears to be fraud. To make matters worse, I made multiple good-faith attempts to resolve these issues professionally through calls, emails, and text messages to the dealership and ownership. I was ignored, dismissed, and given contradictory explanations until public reviews started gaining attention. I was also promised a second key during the sale process, which was never provided. At this point, formal complaints and reports are being filed with: California DMV Occupational Licensing Division California Bureau of Automotive Repair (BAR) California Attorney General Consumer Protection Division Better Business Bureau (BBB) I am also preparing small claims litigation and preserving all documentation, photographs, service records, text messages, inspection findings, oil testing evidence, and repair estimates. Buyers should independently verify EVERYTHING and obtain their own inspections before purchasing from this dealership. Based on my experience, I would not trust the representations made by Integrity Auto Sales or its sales staff.
My experience with Integrity Auto Sales has been one of the most dishonest and frustrating experiences I have ever had with a business. I purchased a 2018 Range Rover Sport from this dealership and was repeatedly lied to about the condition and servicing of the vehicle. I was provided service records claiming repairs and maintenance had been completed, and salesperson Tony S. also confirmed multiple times in writing that the work had been done. I specifically have text message evidence confirming: the oil was changed the brakes, pads, and rotors were replaced the vehicle had been serviced prior to sale After purchase, I discovered those representations were false. The vehicle immediately developed a coolant leak, and inspection revealed what appeared to be improper repair attempts using glued cooling system components. The radiator now requires replacement. I also discovered: a windshield washer fluid leak worn brake components inconsistent with newly replaced brakes and rotors oil condition contradicting the claimed oil service additional fluid leaks and mechanical issues that should have been identified during any legitimate inspection What makes this even more serious is that I have written service records and written text confirmations from the dealership supporting these claims. Based on the actual condition of the vehicle, I believe Integrity Auto Sales knowingly misrepresented the condition of the vehicle and provided false or misleading service documentation. This goes far beyond “used car issues.” This appears to be fraud. To make matters worse, I made multiple good-faith attempts to resolve these issues professionally through calls, emails, and text messages to the dealership and ownership. I was ignored, dismissed, and given contradictory explanations until public reviews started gaining attention. I was also promised a second key during the sale process, which was never provided. At this point, formal complaints and reports are being filed with: California DMV Occupational Licensing Division California Bureau of Automotive Repair (BAR) California Attorney General Consumer Protection Division Better Business Bureau (BBB) I am also preparing small claims litigation and preserving all documentation, photographs, service records, text messages, inspection findings, oil testing evidence, and repair estimates. Buyers should independently verify EVERYTHING and obtain their own inspections before purchasing from this dealership. Based on my experience, I would not trust the representations made by Integrity Auto Sales or its sales staff.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I have never dealt with a dealership as dishonest as Integrity Auto Sales. The salesperson, Tony S., repeatedly made representations about the vehicle that turned out to be false. I was told the oil had been changed — oil analysis testing proved it had not. I was told the brakes and rotors had been replaced — they were not. I was also promised a second key as part of the sale, which was never provided. Shortly after purchase, the vehicle developed a coolant leak, and I later discovered what appeared to be an attempt to glue components together instead of properly repairing them. The radiator now requires full replacement. What makes this even worse is that I was provided service paperwork that appears to be fabricated and does not match the actual condition of the vehicle. This is not just bad customer service — this appears to be outright fraud and intentional misrepresentation of the vehicle’s condition at the time of sale. Between the false promises, misleading documentation, refusal to provide information in writing, and the overall behavior from staff, this entire experience felt shady from start to finish. Tony S.’s handling of the sale was completely unprofessional and destroyed any trust in this dealership. I am now filing complaints with the California DMV, Bureau of Automotive Repair, BBB, and pursuing small claims action. Buyers should independently verify EVERYTHING before purchasing from this dealership.
I have never dealt with a dealership as dishonest as Integrity Auto Sales. The salesperson, Tony S., repeatedly made representations about the vehicle that turned out to be false. I was told the oil had been changed — oil analysis testing proved it had not. I was told the brakes and rotors had been replaced — they were not. I was also promised a second key as part of the sale, which was never provided. Shortly after purchase, the vehicle developed a coolant leak, and I later discovered what appeared to be an attempt to glue components together instead of properly repairing them. The radiator now requires full replacement. What makes this even worse is that I was provided service paperwork that appears to be fabricated and does not match the actual condition of the vehicle. This is not just bad customer service — this appears to be outright fraud and intentional misrepresentation of the vehicle’s condition at the time of sale. Between the false promises, misleading documentation, refusal to provide information in writing, and the overall behavior from staff, this entire experience felt shady from start to finish. Tony S.’s handling of the sale was completely unprofessional and destroyed any trust in this dealership. I am now filing complaints with the California DMV, Bureau of Automotive Repair, BBB, and pursuing small claims action. Buyers should independently verify EVERYTHING before purchasing from this dealership.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I did not have a good experience. Aggressive salesmen and the website has a misleading price for vehicle.
I did not have a good experience. Aggressive salesmen and the website has a misleading price for vehicle.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Adrian is the best sales representative in the Integrity Auto sales We thank him for his kindness and support
Adrian is the best sales representative in the Integrity Auto sales We thank him for his kindness and support
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Alex was fantastic! Very fun 🤩 and informative! Great customer service from Osvaldo too! Friendly, quick, and helpful for buying a quality car. I will refer all my friends and family to Integrity Auto Sales! The truly have integrity! I’m so happy 😁 I will definitely come back for my next vehicle and so should you!
Alex was fantastic! Very fun 🤩 and informative! Great customer service from Osvaldo too! Friendly, quick, and helpful for buying a quality car. I will refer all my friends and family to Integrity Auto Sales! The truly have integrity! I’m so happy 😁 I will definitely come back for my next vehicle and so should you!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This dealership has taken my son for a nightmare ride..not good at all for his first experience with buying a car..he is only 26 yrs old and works really hard to keep what he has ....these guys sold him a 2020 Honda car....he only had the car about a week before it went back to them ....after serversl weeks of a loaner car....that didn't have plates on it resulting in my son being pulled over and ticketed ...these guys were supposed to fix something and instead broke the car even more ...informing my son that they can't fix it ...well it's been a couple of months now and my son has gotten his car back that he traded in ..only after paying these xxxxxxxx 1500!!!...that he didn't have ...they threatened to call the police if he left in the loaner car again .....needless to say...my son is still in the car that he was trying to trade in ..with the same tranny problems ....and now half the intake manifold is missing from his original car ....this has been going on now for over 3 months and these people never fixed xxxx ...and only made life harder for him...DONT BUY ANYTHING FROM THIS DEALERSHIP ...they are being sued many people .....the cars are pieced together ...and the buyer is never informed about any of it ..becareful...
This dealership has taken my son for a nightmare ride..not good at all for his first experience with buying a car..he is only 26 yrs old and works really hard to keep what he has ....these guys sold him a 2020 Honda car....he only had the car about a week before it went back to them ....after serversl weeks of a loaner car....that didn't have plates on it resulting in my son being pulled over and ticketed ...these guys were supposed to fix something and instead broke the car even more ...informing my son that they can't fix it ...well it's been a couple of months now and my son has gotten his car back that he traded in ..only after paying these xxxxxxxx 1500!!!...that he didn't have ...they threatened to call the police if he left in the loaner car again .....needless to say...my son is still in the car that he was trying to trade in ..with the same tranny problems ....and now half the intake manifold is missing from his original car ....this has been going on now for over 3 months and these people never fixed xxxx ...and only made life harder for him...DONT BUY ANYTHING FROM THIS DEALERSHIP ...they are being sued many people .....the cars are pieced together ...and the buyer is never informed about any of it ..becareful...
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I reserved a car they have advertised on cars.com sight unseen. The next morning I got a email, a text, and a call from Camille to set an appointment to come in and buy the car between 6 and 630pm. I explained that I had to go home and pick up my wife first. On my way home around 515pm I get another text from Camille asking me to please text when I am on my way, I did as she asked.... But when I arrived at 625pm tonight with the full purchase price cash in my pocket, the guy at the counter makes up some BS excuse about why the car isn't available. Camille could have let me know anytime, but chose to waste our time, and fuel driving all the way across town to pick up a car I already reserved to purchase. Don't let the bright lights and shiny sign fool you, this dealership is a cess pool with no clue what real integrity is.
I reserved a car they have advertised on cars.com sight unseen. The next morning I got a email, a text, and a call from Camille to set an appointment to come in and buy the car between 6 and 630pm. I explained that I had to go home and pick up my wife first. On my way home around 515pm I get another text from Camille asking me to please text when I am on my way, I did as she asked.... But when I arrived at 625pm tonight with the full purchase price cash in my pocket, the guy at the counter makes up some BS excuse about why the car isn't available. Camille could have let me know anytime, but chose to waste our time, and fuel driving all the way across town to pick up a car I already reserved to purchase. Don't let the bright lights and shiny sign fool you, this dealership is a cess pool with no clue what real integrity is.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
George was fantastic. He made the sure the car was perfect before I left for my long drive home. The purchase went very smooth and easy.
George was fantastic. He made the sure the car was perfect before I left for my long drive home. The purchase went very smooth and easy.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I appreciate the great service George provided I will recommend everyone to come see George. Great guy to work with and knows a lot about all kinds of cars .
I appreciate the great service George provided I will recommend everyone to come see George. Great guy to work with and knows a lot about all kinds of cars .
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase