Thought Vehicle Perfect Until I drove
We Located what I thought was the perfect vehicle for us and the price was right so contacted the dealer via e-mail and was put in contact with Sales Rep Logan Polly. Logan was friendly, professional and very responsive to my questions and requests. We put a $500 hold on the vehicle since we live out of town with the understanding that if for some reason we did not like the vehicle we would be reimbursed. The facility at London is small and as a result of the COVID we were not allowed in the building which was unfortunate since we had to travel 90 miles but won't hold that against them. From an appearance standpoint the car was perfect, looked brand new, which is surprising since it had 38,000 miles on the odometer. Our test drive revealed that we could hear a lot of road noise and the ride itself was rough. I suspect the cause of both issues are the tires which are original but with it being a $33,000 vehicle we weren't willing to assume the risk. Logan expressed a possible willingness to lower price of vehicle a few hundred dollars to help pay for new tires but when we declined he did not pressure us to purchase. Although they did clean up the vehicle and fill it with gas they did agree to reimburse us our deposit. I would have preferred that they had not charged our card unless we were a no show but bottom line our credit card was reimbursed. Our experience with Tim Short/Logan Polly was all positive and I would not hesitate to deal with them in future and would recommend them to family and/or friends.
We have bought several vehicles from tim short in london. Raleigh was great. Andy and Corey got us the payment we wanted. We couldnt be happier.
I've bought quite a few cars in my 53 yrs on this earth. I've never seen a dealer quite as useless as Tim Short used cars in London Ky. Andy the sales manager is useless and doesn't stand behind the "CRAP" they sell there!!! Always have the car you buy here check out by a good mechanic you trust before you sigh the paperwork. The car i bought from him was in a different shop 2 days after i bought it, they didn't stand behind there cars they were selling people. Don't take a chance with the money you work hard for with this dealer. I was out a car for 2 days and $400.00. Untill it was safe to drive. So take it from a honest God fearing man of 53 yrs. And just go somewhere else. E
Bought a car that Logan promised to fix after a week came back still not right he said he could not spend any more money on I to fix...Had to ask for my $3000.00 back that I had paid on it..he said if he wanted he could make use take it anyway not fixed...so I blew a gasket he said he would return our money just wouldn't be that easy..after 2 weeks did get our money back.will never recommend the London Store.....
customer service leaves a lot to be desired
Customer service leaves a lot to be desired, will not be returning here.
Do not know
I was never contacted or responded to by the dealership.
Talked to a sales rep about a vehicle listed online. Turns out the vehicle wasn't what we were looking for and the salesman did not pressure us about that vehicle. He did continue to look for a vehicle to suit our needs with no pressure at all!
serious about selling cars
Checked out online site and inquired about ford focuses, and they followed up with me by phone and email. I ended up finding a great deal elsewhere but they tried everything to sell me the car I wanted. I will check back with them for my next vehicle for sure.