VW of Puyallup

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
121 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 5, 2019

    Buying a car was easy and fun. Ping pong table, basketball hoop on the showroom floor and I walked away with a small prize that I won.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 14, 2019

    The customer is not always right...and VW of Puyallup doesn't seem to care if you feel satisfied with their service or not. My experience with VW of Puyallup... wasn't great. First of all, I waited 3 hours for my finance appointment after being told I'd be in and out in an hour. They worked so hard to sell me warranties that I left feeling exhausted. I was also misinformed about a payment during that appointment and ended up not getting a refund that I expected per a contract that was signed during the appointment, which apparently was negated by the very next contract signed minutes later. Very disappointing. In speaking with the general manager I realized that VW of Puyallup does not care if they satisfy their customers. I certainly won't be back to buy my next car here.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
  • September 22, 2014

    Wonderful buying experience. Dealership was very clean, and bright. Our Sales Consultant, David Hayes, was not a pressure sales person. He asked what we... were looking for, and offered suggestions. Showed us different models, with different options for those models. After picking a model, with the options that worked for us, he was very helpful by informing us of our financing options. Listened to what we had to say, and never did it feel like he was trying to play the numbers game. We asked for many breakdowns in price for the model we liked, and David broke it down simply for the vehicle based on the options we liked. The Sales Manager, and the Finance Officer were also very plesent. Never once did my wife and I feel that we were just a number, or just a customer. This was by the far the best New Car buying experience my wife or I have ever had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 21, 2017

    Ed was great to work with as well as all of the staff that we met. We got a great used car that looked like new. The price was fair and the buying process... was stress-free. We will definitely consider buying here again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Linda, thank you for your positive review! We are very happy to hear about your great experience with Ed and our dealership. We hope you are enjoyi...ng your new vehicle and we look forward to working with you again in the future! -Lizzy Slenning, Marketing Coordinator.

  • 4.0 out of 5
    December 31, 2016

    Even though I didn't get a car there, Kari was great to work with. Unfortunately they didn't have the right car at the right time despite their huge... selection. I will be checking them out again next time I'm in the market.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Eric, thank you for your great review! We are very happy to hear about your positive experience with Kari and our dealership! We look forward to wo...rking with you when you are ready to purchase your next vehicle! -Lizzy Slenning, Marketing Coordinator.

  • 5.0 out of 5
    December 8, 2016

    Was given great service with clear concise options for what we could afford. Everyone from our salesmen to the finance manager were helpful during our... visit. Buying a car is usually a dreaded experience but here it was really quick, thorough and painless. We couldn't be happier with our experience and our brand new 2017 Passat.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Dana, thank you for your review! We are very pleased to hear about your positive experience with our dealership! We hope you are enjoying your new ...2017 Passat and we look forward to working with you again in the future! -Lizzy Slenning, Marketing Coordinator.

  • 5.0 out of 5
    November 12, 2016

    Traded cars and got a new 2016 Jetta. I started with an email/online inquiry and was immediately taken care of by Steve. He was very responsive and helpful.... When I came in the dealership Harvey was my sales rep. He was friendly, helpful, and didn't make me feel pressured. He was great to work with! Manager Chuck introduced himself as soon as we were about to start the buying/leasing process. Shawn in finance was so easy to work with and he answered all questions. The dealership was clean and everyone my fiancée and I worked with were great. Overall a very wonderful experience!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Pearlie, we are very happy to hear about your positive experience with everyone in our dealership! We are very lucky to have them on our team. Thank y...ou for the great review and we look forward to working with you again in the future! -Lizzy Slenning, Marketing Coordinator.

  • 5.0 out of 5
    November 9, 2016

    Always had great experiences at VW Puyallup. I bought one of the Beetle TDI's in 2014 and have really appreciated the car. However it IS one the main company... cheated on for emissions and such. I am currently waiting for the settlement to finalize, but the folks at VW Puyallup have been exceptional in providing me with information and VERY patient as I go through the process. They are still my current go to dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Steve, thank you for your review! We are very happy to hear about your great experience with our dealership. We are very sorry to hear that you are... going through the TDI settlement, but we are ready to help move along the process for you! -Lizzy Slenning, Marketing Coordinator.

  • 5.0 out of 5
    October 28, 2016

    I had an amazing first car buying experience at VW Puyuallup and I owe it all to their saleswoman Beth Schuler! She was extremely easy to work with and... knowledgeable on all aspects of the cars and the car buying experience not to mention she is hilarious and great to chat with. The whole dealership was attentive and offered to help at all times of the process. I would recommend this dealer to anyone that is in the market for a new or used car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Alex, thank you for your review! We are very pleased to hear about your positive experience with Beth and our dealership! We hope you are enjoying ...your new vehicle and we look forward to working with you again in the future! -Lizzy Slenning, Marketing Coordinator.

  • 5.0 out of 5
    October 20, 2016

    Rob and the VW crew were able to take my situation and go the extra mile to get me into a car I wished to have. If you are looking for a new vehicle and... might not be too sure it can work for you, make some time to come see Rob and the team at VW Puyallup.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review! We are very pleased to hear about your positive experience with Rob and our dealership. We hope you are enjoying your... new vehicle and we look forward to working with you again in the future! -Lizzy Slenning, Marketing Coordinator.

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