Cadillac of Norwood

Our Salesman Al Piacitelli was the best sales person I have ever dealt with. It was a pleasurable experience and we got a great car.

I had a chatter in the rear end of the car when turning and accelerating from a stop. My service advisor, Anthony Longa, helped me by taking care of the... problem. He got me a courtesy vehicle while my Cadillac was being serviced. I believe its the service people who are the most important to a successful dealership. Best of all my Cadillac is perfect thanks to Anthony and the techs.

We are previous Cadillac owners and knew the XTS4 was the one for us. We researched this important purchase by on line sites as well as lots of local... test drives. When looking at the Norwood Cadillac site, we found the exact car for us and at a great price. I contacted Nicole through the on line portal and much to my surprise, was contacted immediately. We came down the next day and were warmly greeted by George Belovich as soon as we entered the service floor. We drove the car and made the deal within 45 minutes thanks to George's expertise and obvious experience in sales. When it came to pick up our XTS4, he explained the many features of the car to us and made sure we understood everything before we left. I would definitely recommend Norwood Cadillac to anyone looking for a used / new Cadillac. Thanks Nicole and George!

Like everyone else, I did plenty of research before heading to the dealership. I was already a Cadillac owner. Ed McMullin took the sales process one step... higher. Despite the fact that I was already planning to buy an XT5, he was thorough about explaining all of the features, improvements since the SRX and completely impressed me with his knowledge of the car and enthusiasm for the car. He is the only car salesman I can say I have been impressed by. I will definitely refer my friends and family to him. Sadly, however, I'm the only Cadillac owner among my F/F. Maybe that will change once they speak with Ed! Thanks Ed!

I went in to look at a used truck and ended up purchasing it that day. The process from A-Z was extremely easy and they worked with me through the whole... thing. If you need help ask for Alex. Highly recommended.

After a few weeks of incredibly horrendous salespersons, I came across Elio Espino of Cadillac of Norwood. What brought me there is that they had the used... vehicle, an Escape in the color and the options I was looking for. From the time I met Elio until I drove off with my Escape the process was nothing less than exceptional. No pressure and more knowledgable about the vehicles on the lot than one would expect. I would never buy a vehicle just because of the salesman, but I sure have walked off my share of lots because of them. Simply put, if you are looking for a Cadillac or other fine used car you surely won't go wrong with Elio at Cadillac of Norwood.

Bought a used Cadillac STS drove it for less then 1100 miles and it went into reduced power mode and needed to have the traction control serviced. Called... and they informed me they weren't able to fix it because I had purchased an extended warranty and I can take it to any dealer near my home. Point being is I have only had the car for less then a month and haven't even put 3 tanks of gas in it so I shouldn't be using the extended warranty. It's a shame because I had told a few people looking for new cars how great the experience was, know I will be telling them to go elsewhere. Poor service when it comes to them fixing a problem soon after you purchase a vehicle from them.

Just picked up my new ATS this week. I had been shopping around for months. I new I was going to buy from Cadillac of Norwood and from Al, the salesman,... 5 minutes into the conversation. They don't play head games and cut to the chase. Even the finance person, Ashley, made me feel very comfortable. Also, I met Mike the owner..I HIGHLY recommend this dealership.

every time I come for an oil change they never have enough techs on the schedule. There's always a crazy wait time. I asked for a rental instead of waiting... and they said I would need to get on from a rental company and I would be charges $30 for the rental or wait 1hr 30min for my car to be serviced. My wife owns a Lexus and every time we take the car in for any tuneup/oil change at the Lexus dealership, the dealership always asks us if we want a rental while they work on the car. This is so convenient because we're able to get our errands done while the car is being worked on instead of just sitting there waiting for the car. I think that's horrible service from Cadillac that they would rather have you wait for your car or make you pay for a rental instead of providing you with a rental. 2.5hrs later, my car was serviced and it was washed, however only the front driver and passenger seats were vacuumed, no one touched the back seats.

After my last review, i was contacted by the General Sales manager. i Brought the car in and was greeted and helped by J.J who made sure i got everything... i needed for the car. J.J and Alex were very easy to deal with and made my visit very enjoyable and went above and beyond in assisting me.