Prime Autos of Hagerstown

Excellent experience. Very personable. Fair deal and low mileage on all vehicles seen. Would highly recommend

I had the best experience here! I bought a 2017 Ford Escape. This was my first time purchasing a car, and I had been to a few lots where I just didn't feel comfortable with the salespeople (cliche car salespeople). The instant I met Julian, I felt completely comfortable. He has a vast knowledge of all of his cars, and he will not hesitate to tell you the good and the bad about any of them. He takes great pride in the cars making sure they are serviced and detailed. During the couple of weeks I took to finally pull the trigger and buy the car, the value of the car had jumped by a few thousand, but Julian ensured that he would honor the initial price that I saw it at. Charlie helped with the logistics and paperwork of the purchase and made it so simple and helped make sure we did it in the best way. This was a few months back, and I still have no regrets what so ever. I would highly recommend them when looking for a used car, you won't be disappointed!!

My experience with Prime Autos has been extremely positive. From the beginning of my search through the final sale and delivery process, these folks have been attentive, responsive and quite professional. Julian and Charlie run the entire business and therefore you have the full attention of key people from the get go. I recommend this business without reservation. Extremely happy with my purchase!

I bought a used car here because I needed something quick before I began a new job and I will now always recommend Prime Auto to anyone looking for a car. The buying process was so easy and hassle free. And Julian and Charlie are some of the nicest people I ever met. They are very honest and good people. If I need to buy a car again this is where I will go.

Great experience, bought a 2009 Audi A4 cabriolet as a fun car. Deal was fair, car is immaculate! Julian and Charlie were terrific. I traveled 2 hours and would do so again for Prime Autos.

Very fast response time, called me back the morning after I emailed them. Also excellent customer service, helped me get the car I wanted in no time.

I was looking for a Diesel for commuting purposes. Prime Autos had several Volkswagen program deisels on the lot. We decided on a 2015 Passat. Well taken care of and in very good shape except for the sharkfin antenna that Julien arranged to have repaired in a body shop even before we were finished with the paperwork. Julien buys and drives the cars then Dealership serviced before they go on the lot. So he knows what he is selling.

We had a wonderful car buying experience from start to finish with Prime Autos of Hagerstown. The inventory of quality used cars is excellent. Julian was very thorough with his information and knew so much about two different cars (Jetta and Passat) that we were considering. His knowledge and advice helped us choose the car we purchased and that we now love. Charlie made the paperwork portion quick and easy - she’s very efficient and organized, and they both made us feel like valued clients from the start. We appreciate their honesty and customer-focused service!

I have purchased many cars over the years and I will say this was the best experience hands down. Julian is honest, very knowledgeable about his vehicles, and good prices.. Julian listened to what i was looking for and didn't push himself or a vehicle on me.. Its very difficult to find a dealership that operates with integrity but Prime Auto is an exception. I will continue to buy my vehicles from and share my experience. Thank you Julian for a great car and a great car..

Julian and Charlie are "hands down" the best sales team my wife and I have encountered in our 5 years of shopping for cars. We visited their website after we found that it was located in Hagerstown, where we planned to shop. We were interested in a 2011 VW Golf Wagon they had on their lot. On Monday, our first visit, it was raining and we didn't get the opportunity for a test drive. But, Julian was more than willing to stand in the rain with us and show us the car. After showing us the car we had in mind, he made a recommendation on another vehicle in stock that fit our criteria. It turns out, we didn't even know we wanted the car we hadn't seen. After looking at both vehicles we stepped inside and met Charlie. Charlie made sure that any information we needed to further our purchase was readily available and with us before we left. We met with our Loan Officer on Wednesday. We had no problems getting in touch with Charlie during the meeting and she and our Loan Officer were able to communicate all the details of the sale. Julian was able to get our vehicle to the inspection station that afternoon and had it back and ready for sale the next morning. My wife and I traveled to the lot on Thursday. Julain greeted us and we went over a few more details that needed cleared up. Afterwards, we did our test drive and returned to the lot to finalize our sale. Definitely the smoothest completion of paperwork ever!!! Charlie made the process practically pain-free by completing as much of our paperwork beforehand. The only thing we had to do was sign and print. I look forward to visiting Prime Auto of Hagerstown when we're ready for our next vehicle purchase. After being spoiled by Julian and Charlie, my wife and I will most definitely be back!!! Thank you both so much for making our car buying experience the best we've ever had!!!!