Route 23 Auto

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
16 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 7, 2019

    Sold us a very nice used car with low miles for a great price. Had the car washed and waxed waiting for us to pick it up. It only took about 10 minutes... to to the paperwork. This place is very friendly and fair. Mike cares about his customers and wants to do the best for them he can. I will go back there again and will recommend him to everyone I know.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 8, 2019

    Purchased a truck from Route 23 and it had a small issue shortly after the sale, Mike took great care of me and had it fixed promptly and at no charge... to me even though he was in no way obligated to do so as it was sold as is. Definitely will be a repeat customer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 6, 2018

    I recently purchased an F150-Mike seemed easy to work with, upfront and quick to respond. However, that changed once I purchased the vehicle. Prior to... purchase, I had asked him to confirm the back up sensors worked , twice. He didn’t address this issue or inform me that it wasn’t fixed. Additionally, the upper arm/ball joints “had less than 150 miles” on them according to two separate mechanic shops. This should have been addressed by their in-house mechanic and could have become a serious safety issue. When I emailed Mike the invoice and asked him to provide me with whatever he thinks is fair (reimbursement wise), he never followed up with me. For me, that shows he is more about a profit then satisfied/future customers. If purchasing from Route 23, I would highly recommend an independent inspection.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 25, 2018

    sent 3 emails about a vehicle I want, Got absolutely no replies or response. I cannot do business with a company the doesn't reply to emails. Actually... wait for a week before posting here.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 17, 2018

    I hate buying cars, but when mine was totaled I needed a 4WD fast. Bought a used Suburban. The truck wasn't perfect, but what do you expect on a used car... with 131K miles? The things we found wrong he fixed. Mike was honest, willing to bargain, and worked hard to earn my business.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 26, 2017

    Found a vehicle they had listed on Cars.com. I used the contact dealer feature available though the web site. However, the dealer never responded to my... email. So NO SALE. Too bad.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 4.0 out of 5
    September 16, 2015

    Mike has been in the auto business since graduating from college, after working many, many years for large dealerships he chose to take his experience... & go out on his own so he could provide what a buyer really needs without pressure. If he doesn't have what you're looking for in stock he will do his very best to find it for you! He expanded by offering the Best car detailing anywhere around. Dylan is an expert at making your car look amazing, he is professional, courteous & strives to please. If you haven't visited Route 23 you need to! Stop in & say hi to their friendly staff & take a look around.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2015

    Trust worthy and knowledgable dealer with great cars at reasonable prices. Would definitely recommend to family and friends and would do business with... them again!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    May 18, 2015

    Family like people. They were more than fair and honest. That's hard to come buy these days I highly recommend route23.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    April 14, 2015

    Quick and easy. They seem really friendly, and like a family environment.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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