Reviews
Write a reviewBought a 3016 Chevrolet Equinox
Mike the owner priced my vehicle fairly, and it was in great condition as promised! I would definitely recommend Route 23 to my friends! Great experience.
Bought a 3016 Chevrolet Equinox
Mike the owner priced my vehicle fairly, and it was in great condition as promised! I would definitely recommend Route 23 to my friends! Great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This place shot me straight with fair pricing
Sold us a very nice used car with low miles for a great price. Had the car washed and waxed waiting for us to pick it up. It only took about 10 minutes to to the paperwork. This place is very friendly and fair. Mike cares about his customers and wants to do the best for them he can. I will go back there again and will recommend him to everyone I know.
This place shot me straight with fair pricing
Sold us a very nice used car with low miles for a great price. Had the car washed and waxed waiting for us to pick it up. It only took about 10 minutes to to the paperwork. This place is very friendly and fair. Mike cares about his customers and wants to do the best for them he can. I will go back there again and will recommend him to everyone I know.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding Customer service
Purchased a truck from Route 23 and it had a small issue shortly after the sale, Mike took great care of me and had it fixed promptly and at no charge to me even though he was in no way obligated to do so as it was sold as is. Definitely will be a repeat customer.
Outstanding Customer service
Purchased a truck from Route 23 and it had a small issue shortly after the sale, Mike took great care of me and had it fixed promptly and at no charge to me even though he was in no way obligated to do so as it was sold as is. Definitely will be a repeat customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
poor vehicle inspection and accountability
I recently purchased an F150-Mike seemed easy to work with, upfront and quick to respond. However, that changed once I purchased the vehicle. Prior to purchase, I had asked him to confirm the back up sensors worked , twice. He didn’t address this issue or inform me that it wasn’t fixed. Additionally, the upper arm/ball joints “had less than 150 miles” on them according to two separate mechanic shops. This should have been addressed by their in-house mechanic and could have become a serious safety issue. When I emailed Mike the invoice and asked him to provide me with whatever he thinks is fair (reimbursement wise), he never followed up with me. For me, that shows he is more about a profit then satisfied/future customers. If purchasing from Route 23, I would highly recommend an independent inspection.
poor vehicle inspection and accountability
I recently purchased an F150-Mike seemed easy to work with, upfront and quick to respond. However, that changed once I purchased the vehicle. Prior to purchase, I had asked him to confirm the back up sensors worked , twice. He didn’t address this issue or inform me that it wasn’t fixed. Additionally, the upper arm/ball joints “had less than 150 miles” on them according to two separate mechanic shops. This should have been addressed by their in-house mechanic and could have become a serious safety issue. When I emailed Mike the invoice and asked him to provide me with whatever he thinks is fair (reimbursement wise), he never followed up with me. For me, that shows he is more about a profit then satisfied/future customers. If purchasing from Route 23, I would highly recommend an independent inspection.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
sent 3 emails for vehicle no response
sent 3 emails about a vehicle I want, Got absolutely no replies or response. I cannot do business with a company the doesn't reply to emails. Actually wait for a week before posting here.
sent 3 emails for vehicle no response
sent 3 emails about a vehicle I want, Got absolutely no replies or response. I cannot do business with a company the doesn't reply to emails. Actually wait for a week before posting here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Needed a good used car
I hate buying cars, but when mine was totaled I needed a 4WD fast. Bought a used Suburban. The truck wasn't perfect, but what do you expect on a used car with 131K miles? The things we found wrong he fixed. Mike was honest, willing to bargain, and worked hard to earn my business.
Needed a good used car
I hate buying cars, but when mine was totaled I needed a 4WD fast. Bought a used Suburban. The truck wasn't perfect, but what do you expect on a used car with 131K miles? The things we found wrong he fixed. Mike was honest, willing to bargain, and worked hard to earn my business.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Contacted through Cars.com - NO REPLY
Found a vehicle they had listed on Cars.com. I used the contact dealer feature available though the web site. However, the dealer never responded to my email. So NO SALE. Too bad.
Contacted through Cars.com - NO REPLY
Found a vehicle they had listed on Cars.com. I used the contact dealer feature available though the web site. However, the dealer never responded to my email. So NO SALE. Too bad.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great service, goes over & beyond to accommodate!
Mike has been in the auto business since graduating from college, after working many, many years for large dealerships he chose to take his experience & go out on his own so he could provide what a buyer really needs without pressure. If he doesn't have what you're looking for in stock he will do his very best to find it for you! He expanded by offering the Best car detailing anywhere around. Dylan is an expert at making your car look amazing, he is professional, courteous & strives to please. If you haven't visited Route 23 you need to! Stop in & say hi to their friendly staff & take a look around.
Great service, goes over & beyond to accommodate!
Mike has been in the auto business since graduating from college, after working many, many years for large dealerships he chose to take his experience & go out on his own so he could provide what a buyer really needs without pressure. If he doesn't have what you're looking for in stock he will do his very best to find it for you! He expanded by offering the Best car detailing anywhere around. Dylan is an expert at making your car look amazing, he is professional, courteous & strives to please. If you haven't visited Route 23 you need to! Stop in & say hi to their friendly staff & take a look around.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Trust worthy and knowledgable dealer!
Trust worthy and knowledgable dealer with great cars at reasonable prices. Would definitely recommend to family and friends and would do business with them again!!
Trust worthy and knowledgable dealer!
Trust worthy and knowledgable dealer with great cars at reasonable prices. Would definitely recommend to family and friends and would do business with them again!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best car buying experience I've had yet!
Family like people. They were more than fair and honest. That's hard to come buy these days I highly recommend route23.
Best car buying experience I've had yet!
Family like people. They were more than fair and honest. That's hard to come buy these days I highly recommend route23.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase