Hyundai of Kirkland

I bought a 2020 Hyundai Venue and I bought a 2020 Hyundai Venue and the transaction was a nightmare of errors. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Renton). 2. The Finance Dept calculated the total price wrong and called the next day collect more money. I paid via credit card and he texted a copy of the receipt to me. 3. A year later, I take my car to different Hyundai dealer closer to home for service. They said that my Service Package WAS NOT IN THE SYSTEM. Since I distinctly recall purchasing a Service Package and discussing it in detail when I bought the car, I call Hyundai of Kirkland's Finance Dept and email the salesperson who sold the car to me (Jessica Adams) to resolve this. I was continually told that the Finance Dept at Corporate was working on it. Another Salesperson told me that he would talk to the General Manager himself. After about 8 months of emails and phone calls, I finally get someone (a new Finance Manager) who I only had to follow up with once (*sarcasm*). I then had to drive all the way from Renton to Kirkland to show him my copy of the purchase contract because he could not locate a copy in their office. After seeing the contract which showed that I HAD PAID FOR THE SERVICE PACKAGE initially, he then entered it into the system. The finance manager did thank me for coming in, but nothing was offered by way of apology for 8 months of frustration, time waste and having to drive 45 min to their office because they could not find a paper copy of the contract. Nothing--not even a free car wash which would cost them nothing.. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Renton). 2. The Finance Dept calculated the total price wrong and called the next day collect more money. I paid via credit card and he texted a copy of the receipt to me. 3. A year later, I take my car to different Hyundai dealer closer to home for service. They said that my Service Package WAS NOT IN THE SYSTEM. Since I distinctly recall purchasing a Service Package and discussing it in detail when I bought the car, I call Hyundai of Kirkland's Finance Dept and email the salesperson who sold the car to me (Jessica Adams) to resolve this. I was continually told that the Finance Dept at Corporate was working on it. Another Salesperson told me that he would talk to the General Manager himself. After about 8 months of emails and phone calls, I finally get someone (a new Finance Manager) who I only had to follow up with once (*sarcasm*). I then had to drive all the way from Renton to Kirkland to show him my copy of the purchase contract because he could not locate a copy in their office. After seeing the contract which showed that I HAD PAID FOR THE SERVICE PACKAGE initially, he then entered it into the system. The finance manager did thank me for coming in, but nothing was offered by way of apology for 8 months of frustration, time waste and having to drive 45 min to their office because they could not find a paper copy of the contract. Nothing--not even a free car wash which would cost them nothing.

I bought a 2020 Hyundai Venue and the transaction was a nightmare of errors. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Renton). 2. The Finance Dept calculated the total price wrong and called the next day collect more money. I paid via credit card and he texted a copy of the receipt to me. 3. A year later, I take my car to different Hyundai dealer closer to home for service. They said that my Service Package WAS NOT IN THE SYSTEM. Since I distinctly recall purchasing a Service Package and discussing it in detail when I bought the car, I call Hyundai of Kirkland's Finance Dept and email the salesperson who sold the car to me (Jessica Adams) to resolve this. I was continually told that the Finance Dept at Corporate was working on it. Another Salesperson told me that he would talk to the General Manager himself. After about 8 months of emails and phone calls, I finally get someone (a new Finance Manager) who I only had to follow up with once (*sarcasm*). I then had to drive all the way from Renton to Kirkland to show him my copy of the purchase contract because he could not locate a copy in their office. After seeing the contract which showed that I HAD PAID FOR THE SERVICE PACKAGE initially, he then entered it into the system. The finance manager did thank me for coming in, but nothing was offered by way of apology for 8 months of frustration, time waste and having to drive 45 min to their office because they could not find a paper copy of the contract. Nothing--not even a free car wash which would cost them nothing.

I’ve purchased many different cars in my life and dealt with many dealers and salespersons and Jessica Adams at Kirkland Hyundai was the best salesperson I have ever dealt with. She is very knowledgably about the cars she sales and spends the time to explain with no pressure to purchase. I highly recommend her if you’re in the market for a vehicle.

I bought my first brand new car a few days ago. Jessica Adams did a great job as my dealer. She was friendly, enthusiastic, explained everything thoroughly, and was patient with all my extra questions as a first-time buyer at a dealership. I also interacted with Clayton, Kenny, and Ali, and I appreciated each of their contributions that made it possible for me to buy my dream car. Thank you to all!

I bought a 2021 Hyundai Venue in June 2021. My sales guy, Darryl Griffin, was great! I love my SUV! The service dept for regular oil changes has been very helpful! I love my Venue!

xxxx and Kenny made buying my dream car such an awesome experience! They made sure I got the best deal possible and made the whole process easy. Highly recommend seeing them when you’re ready to buy your next car!

Smooth transaction and very helpful staff made my first car buying experience easy. xxxx and the crew have given me their full attention to all my car needs. Thanks again for the great help! I recommend work with xxxx before you try anyone else.

Every aspect of the buying process was top notch. Dave and Gary worked hard for my business and definitely earned it. They were not the closest dealership but worth the trip!

We bought our second car from Jessica Adams this weekend. Her customer service was beyond fantastic. We ordered both cars and she keep us updated weekly with the status of availability. It was not not easy shopping for a car with supply chain issues. Other dealerships made promises they could not keep. Jessica delivered on what she promised. We gave a budget to work with and she gave us a list of options both times that made the process easy. We bought 2 car from her during the pandemic and wouldn’t consider buying on from anybody else! Thanks for all your help Jessica!

Gary Robinson was amazing we waited 3 months for a vehicle and we didn't think was gonna show up and Gary delivered. Gary Robinson continues to follow up after the sale to see how our satisfaction is. My daughter's 1st car buying experience was top notch.