Hyundai of Kirkland

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4.5
(1,550 reviews)
Visit Hyundai of Kirkland
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
View all hours
Service Sales
Monday 7:00am–5:00pm 9:00am–8:00pm
Tuesday 7:00am–5:00pm 9:00am–8:00pm
Wednesday 7:00am–5:00pm 9:00am–8:00pm
Thursday 7:00am–5:00pm 9:00am–8:00pm
Friday 7:00am–5:00pm 9:00am–8:00pm
Saturday Closed 9:00am–8:00pm
Sunday Closed 10:00am–7:00pm
New (425) 650-1976 (425) 650-1976
Used (425) 650-1993 (425) 650-1993
Service (425) 650-1979 (425) 650-1979

Inventory

See all 463 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2020.
Hyundai of Kirkland always strives to deliver a first-class car-shopping experience to Hyundai drivers. We make that possible by providing a stunning collection of vehicles hassle-free financing and high-quality service and repairs. That's how we're able to serve as the one-stop shop for buying financing and servicing Hyundai cars!

Service center

Phone number (425) 650-1979

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.5
(1,550 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

transaction was a nightmare of errors w/o apology

I bought a 2020 Hyundai Venue and I bought a 2020 Hyundai Venue and the transaction was a nightmare of errors. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Renton). 2. The Finance Dept calculated the total price wrong and called the next day collect more money. I paid via credit card and he texted a copy of the receipt to me. 3. A year later, I take my car to different Hyundai dealer closer to home for service. They said that my Service Package WAS NOT IN THE SYSTEM. Since I distinctly recall purchasing a Service Package and discussing it in detail when I bought the car, I call Hyundai of Kirkland's Finance Dept and email the salesperson who sold the car to me (Jessica Adams) to resolve this. I was continually told that the Finance Dept at Corporate was working on it. Another Salesperson told me that he would talk to the General Manager himself. After about 8 months of emails and phone calls, I finally get someone (a new Finance Manager) who I only had to follow up with once (*sarcasm*). I then had to drive all the way from Renton to Kirkland to show him my copy of the purchase contract because he could not locate a copy in their office. After seeing the contract which showed that I HAD PAID FOR THE SERVICE PACKAGE initially, he then entered it into the system. The finance manager did thank me for coming in, but nothing was offered by way of apology for 8 months of frustration, time waste and having to drive 45 min to their office because they could not find a paper copy of the contract. Nothing--not even a free car wash which would cost them nothing.. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Renton). 2. The Finance Dept calculated the total price wrong and called the next day collect more money. I paid via credit card and he texted a copy of the receipt to me. 3. A year later, I take my car to different Hyundai dealer closer to home for service. They said that my Service Package WAS NOT IN THE SYSTEM. Since I distinctly recall purchasing a Service Package and discussing it in detail when I bought the car, I call Hyundai of Kirkland's Finance Dept and email the salesperson who sold the car to me (Jessica Adams) to resolve this. I was continually told that the Finance Dept at Corporate was working on it. Another Salesperson told me that he would talk to the General Manager himself. After about 8 months of emails and phone calls, I finally get someone (a new Finance Manager) who I only had to follow up with once (*sarcasm*). I then had to drive all the way from Renton to Kirkland to show him my copy of the purchase contract because he could not locate a copy in their office. After seeing the contract which showed that I HAD PAID FOR THE SERVICE PACKAGE initially, he then entered it into the system. The finance manager did thank me for coming in, but nothing was offered by way of apology for 8 months of frustration, time waste and having to drive 45 min to their office because they could not find a paper copy of the contract. Nothing--not even a free car wash which would cost them nothing.

Dealer response

Our General Sales Manager, Gary would like to speak to you regarding your experience. Can you please call (425)821-6611 ext. 200 at your convenience. We would like to make this right and take care of you. We look forward to speaking to you.

1.0

I bought a 2020 Hyundai Venue and the transaction was a

I bought a 2020 Hyundai Venue and the transaction was a nightmare of errors. 1. The Finance Dept forgot to collect payment, so I had to drive all the way back to Kirkland to drop off a check (I live in Renton). 2. The Finance Dept calculated the total price wrong and called the next day collect more money. I paid via credit card and he texted a copy of the receipt to me. 3. A year later, I take my car to different Hyundai dealer closer to home for service. They said that my Service Package WAS NOT IN THE SYSTEM. Since I distinctly recall purchasing a Service Package and discussing it in detail when I bought the car, I call Hyundai of Kirkland's Finance Dept and email the salesperson who sold the car to me (Jessica Adams) to resolve this. I was continually told that the Finance Dept at Corporate was working on it. Another Salesperson told me that he would talk to the General Manager himself. After about 8 months of emails and phone calls, I finally get someone (a new Finance Manager) who I only had to follow up with once (*sarcasm*). I then had to drive all the way from Renton to Kirkland to show him my copy of the purchase contract because he could not locate a copy in their office. After seeing the contract which showed that I HAD PAID FOR THE SERVICE PACKAGE initially, he then entered it into the system. The finance manager did thank me for coming in, but nothing was offered by way of apology for 8 months of frustration, time waste and having to drive 45 min to their office because they could not find a paper copy of the contract. Nothing--not even a free car wash which would cost them nothing.

Dealer response

Our General Sales Manager, Gary would like to speak to you regarding your experience. Can you please call (425)821-6611 ext. 200 at your convenience. We would like to make this right and take care of you. We look forward to speaking to you.

Consumer response

wow.... so public shaming is the most effective means to get a response from this dealer. Take note, everyone, if there are errors in your contract, this is the way to go. I was not able to get a response from them by calling or emailing for 8 months (except the 1st time I emailed my salesperson, but that resolved nothing. She just passed the buck on to someone else). Email history is located here --> https://www.google.com/maps/contrib/108958783098921523437/place/ChIJOYEPBn8NkFQRW8FizACi2pw/@47.7052599,-130.66699,5z/data=!4m6!1m5!8m4!1e1!2s108958783098921523437!3m1!1e1

5.0

I’ve purchased many different cars in my life and dealt

I’ve purchased many different cars in my life and dealt with many dealers and salespersons and Jessica Adams at Kirkland Hyundai was the best salesperson I have ever dealt with. She is very knowledgably about the cars she sales and spends the time to explain with no pressure to purchase. I highly recommend her if you’re in the market for a vehicle.

Dealer response

Alan, we hope that you are enjoying your new Hyundai! Thank you for the awesome review and 5 stars for Jessica!

5.0

I bought my first brand new car a few days ago.

I bought my first brand new car a few days ago. Jessica Adams did a great job as my dealer. She was friendly, enthusiastic, explained everything thoroughly, and was patient with all my extra questions as a first-time buyer at a dealership. I also interacted with Clayton, Kenny, and Ali, and I appreciated each of their contributions that made it possible for me to buy my dream car. Thank you to all!

Dealer response

Congratulations on your first new car! Our team was proud to be part of your experience! Thank you for the 5 stars!

5.0

Hyundai Venue - awesome SUV and reasonably priced

I bought a 2021 Hyundai Venue in June 2021. My sales guy, Darryl Griffin, was great! I love my SUV! The service dept for regular oil changes has been very helpful! I love my Venue!

Dealer response

Michelle, we appreciate you sharing your experience with Darryal and our service department. Thank you for the 5 stars!

5.0

xxxx and Kenny made buying my dream car such an awesome

xxxx and Kenny made buying my dream car such an awesome experience! They made sure I got the best deal possible and made the whole process easy. Highly recommend seeing them when you’re ready to buy your next car!

Dealer response

Congratulations on your new Hyundai! Thank you for the 5 stars and recommendation!

5.0

Smooth transaction and very helpful staff made my first

Smooth transaction and very helpful staff made my first car buying experience easy. xxxx and the crew have given me their full attention to all my car needs. Thanks again for the great help! I recommend work with xxxx before you try anyone else.

Dealer response

Michael, thank you for the 5 stars! We hope you are enjoying your new car!

5.0

Worth the trip

Every aspect of the buying process was top notch. Dave and Gary worked hard for my business and definitely earned it. They were not the closest dealership but worth the trip!

Dealer response

Thank you for making the drive to purchase a new Hyundai from us! We appreciate the 5 stars and kind words for Dave and Gary!

5.0

We bought our second car from Jessica Adams this weekend.

We bought our second car from Jessica Adams this weekend. Her customer service was beyond fantastic. We ordered both cars and she keep us updated weekly with the status of availability. It was not not easy shopping for a car with supply chain issues. Other dealerships made promises they could not keep. Jessica delivered on what she promised. We gave a budget to work with and she gave us a list of options both times that made the process easy. We bought 2 car from her during the pandemic and wouldn’t consider buying on from anybody else! Thanks for all your help Jessica!

Dealer response

Congratulations on your new Hyundai! Jessica was pleased to help you and we thank you for being a long time customer.

5.0

Gary Robinson was amazing we waited 3 months for a

Gary Robinson was amazing we waited 3 months for a vehicle and we didn't think was gonna show up and Gary delivered. Gary Robinson continues to follow up after the sale to see how our satisfaction is. My daughter's 1st car buying experience was top notch.

Dealer response

We appreciate the kind words for Gary! Congratulations on your daughters first new car!

See all 1,550 reviews