Winnie Chrysler Dodge Jeep Ram

4.9
(74 reviews)

Reviews

4.9
(74 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

2020 2500 ram

Oil change & tire rotation was done in timely manner.

5.0

2020 2500 ram

Oil change & tire rotation was done in timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Duane, your satisfaction is important to us, so we want to sincerely thank you for choosing Winnie Chrysler Dodge Jeep Ram and we hope to see you again soon!

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5.0

Quality Service

Very happy with service at Winnie Dodge. They are easy to deal with and always friendly & professional. We bought from them and have always had our regular service performed there.

5.0

Quality Service

Very happy with service at Winnie Dodge. They are easy to deal with and always friendly & professional. We bought from them and have always had our regular service performed there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Winnie Chrysler Dodge Jeep Ram and we hope to see you again soon!

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5.0

New Jeep

Dallas was a great salesperson to work with and James explained all the paperwork throughly. Wonderful buying experience thru this dealership.

5.0

New Jeep

Dallas was a great salesperson to work with and James explained all the paperwork throughly. Wonderful buying experience thru this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sue, your satisfaction is important to us, so we want to sincerely thank you for choosing Winnie Chrysler Dodge Jeep Ram and we hope to see you again soon!

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5.0

Car tires

Such friendly and very helpful . When I went to get my tires checked for wear. Lisa in the parts department took the time to explain things to me. I really appreciated that. She went as far as getting one of the shop guys to check behind her inspection. I will buy cars here

5.0

Car tires

Such friendly and very helpful . When I went to get my tires checked for wear. Lisa in the parts department took the time to explain things to me. I really appreciated that. She went as far as getting one of the shop guys to check behind her inspection. I will buy cars here

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Aubrey, we're happy you found our staff to be so supportive during your experience here at Winnie Chrysler Dodge Jeep Ram. We are always more than happy to assist you if anything else comes up. Take care!

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5.0

Fuzzy

The Service Writer I came into contact with was very professional, neatly attired, well-spoken and after identifying herself to me enquired if there was anything she could help me with. When addressing the issue with her that I was experiencing with my 2015 Dodge Ram 2500 Diesel truck engine after purchasing diesel fuel from a major brand dealer in Kountz, TX she had listened intently and asked a few questions regarding truck fuel filter status, etc. and once all of my comments and a test drive in the truck by a service representative was completed and discussed with her and myself she provided a recommendation to the service department to first perform a fuel quality check which was ultimately performed, results indicated a poor quality fuel, recommended both fuel filters be changed (one had less than 500 miles of use) and the under tank filter was original (17,392 miles) and this was completed and due to time constraints on my part decided to run the existing fuel out (less than 1/2 tank) vs having to go thru the difficult process of fuel tank removal, etc. and refill my fuel tank from my local Shell dealer of which I have been buying fuel from since the truck had been purchased new. All staff involved were friendly, seemed to be glad I was there, would have been better if I was in for additional parts procurement vs repairs, but highly professional in all aspects. Highly recommend their services and I have purchased new Dodge trucks from them prior.

5.0

Fuzzy

The Service Writer I came into contact with was very professional, neatly attired, well-spoken and after identifying herself to me enquired if there was anything she could help me with. When addressing the issue with her that I was experiencing with my 2015 Dodge Ram 2500 Diesel truck engine after purchasing diesel fuel from a major brand dealer in Kountz, TX she had listened intently and asked a few questions regarding truck fuel filter status, etc. and once all of my comments and a test drive in the truck by a service representative was completed and discussed with her and myself she provided a recommendation to the service department to first perform a fuel quality check which was ultimately performed, results indicated a poor quality fuel, recommended both fuel filters be changed (one had less than 500 miles of use) and the under tank filter was original (17,392 miles) and this was completed and due to time constraints on my part decided to run the existing fuel out (less than 1/2 tank) vs having to go thru the difficult process of fuel tank removal, etc. and refill my fuel tank from my local Shell dealer of which I have been buying fuel from since the truck had been purchased new. All staff involved were friendly, seemed to be glad I was there, would have been better if I was in for additional parts procurement vs repairs, but highly professional in all aspects. Highly recommend their services and I have purchased new Dodge trucks from them prior.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Timothy, thank you for your kind review; we are happy to pass along your comments to the team here at Winnie Chrysler Dodge Jeep Ram! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

Albert Hammons

Very easy to get my truck repaired and the sevice representing was very organized

5.0

Albert Hammons

Very easy to get my truck repaired and the sevice representing was very organized

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Albert, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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5.0

Service dept

Chris in service department went above and beyond to help get my vehicle repaired.

5.0

Service dept

Chris in service department went above and beyond to help get my vehicle repaired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

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5.0

Bought a Jeep Grand Cherokee

Great sales experience! No hassle at all! They listened to exactly what I wanted.

5.0

Bought a Jeep Grand Cherokee

Great sales experience! No hassle at all! They listened to exactly what I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi John, thank you so much for your positive comments about Winnie Chrysler Dodge Jeep Ram! Please let us know if there is anything else we can do for you; we are more than happy to help!

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3.0

Ram 3500 service

Normal maintenance items were addressed quickly. Additional requested items required part be ordered. Was told it would be overnight - took 2+ days. Staff were pleasant and the quality of the work seems good? but given that we have purchased 2 new vehicles in 2 years from this dealer, we expected faster. Perhaps our expectation was unrealistic, but we were used to top-tier service from our former dealership service center in Carson City, NV. It seems customer service is dwindling amidst ?supply chain issues? and indifference.

3.0

Ram 3500 service

Normal maintenance items were addressed quickly. Additional requested items required part be ordered. Was told it would be overnight - took 2+ days. Staff were pleasant and the quality of the work seems good? but given that we have purchased 2 new vehicles in 2 years from this dealer, we expected faster. Perhaps our expectation was unrealistic, but we were used to top-tier service from our former dealership service center in Carson City, NV. It seems customer service is dwindling amidst ?supply chain issues? and indifference.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Duane, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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5.0

Purchaser

Great knowledge of the automobile and worked hard getting the one we wanted brought into the dealership

5.0

Purchaser

Great knowledge of the automobile and worked hard getting the one we wanted brought into the dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Donald, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

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See all 74 reviews