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Terrible customer service
I recently attempted to purchase a car through Carmax in Mechanicsburg, the day of the appointment I was told the car was no longer available, so I went to Brandywine to get a 2018 Mazda 3 Touring with allegedly only 1790 miles only to find out after driving 120 miles from York PA that it had in fact 4080 miles. They wouldnt even say they were sorry for the lies, they just said “oops we updated the system”. The accident report reported no accidents or any issues reported, but when I got to York I took it in to the Mazda dealer to ensure all was good, well they found the rear bumper suffered damage and was replace with an aftermarket one, the front under bumper was damaged, the system had a theft activation flag and was turned off. So I decided to go with a Mazda 6 and was within the 30 day return, the Mazda 6 was located in another store, customer service setup apt to have the car replace so I went to my appointment today, my sales person was Cecil, while he was friendly and tried to be customer oriented the managers made him look like a idiot by denying any help. They wanted me to pay $199 to have the car brought to Brandywine, 90 miles. This was red flags from the start and I should have gone with the bad reviews this company have. Brandywine is one of the worse to work with. They could have done a courtesy and wave the transfer fee and save the sale, instead their greed and their persistent lies, unethical business practices are beyond. I am filing a complaint with the BBB along with 6 other customers of theirs and planning on filing a complaint with Maryland consumer department. This doesnt have to be this way, a good gesture goes a very long way. Back to Carvana, 3 cars and not a single issue! Please DO NOT use Carmax if you have a heart condition, YOU HAVE BEEN WARNED
The rep I worked with was very nice and helpful,...
The rep I worked with was very nice and helpful, unfortunately Carmax’s no haggle policy and high prices prevent the sales people from being able to work with customers. Their valuation for trade is also far lower than other dealerships and since their unwilling to workout pricing there’s no way to make up for it to complete the sale. I will never again visit a carmax when looking for a vehicle.
Would NOT recommend this site.
The staff showed me a car and got me interested in the car. They told me I was the only one looking at it. Promised me they would work on one repair and then it was mine. Another associate said the same thing and said he would call with an update, when I checked in the next day, they said they sold it. They were sneaky and deceptive. I am VERY disappointed and angry.
these jokers are trying to sell a car with a lien
Pure terrible- car has a lien on it and they're offering it for sale. Wonder what happens to the schmuck who buys it. Maybe its a smokin time bomb
Bad Customer Service
They have posted an ad online for a Porsche that they supposedly are selling. I went to the store to see it and test drive it. When I got there and asked about it, they told me the car is on hold by someone and they won't let me test drive it. It is more than 1 month later, they still are posting this ad online for the same car. So, either it is false advertising or I suspect that due to discrimination they did not want me to test drive this car - even though I am more than qualified to buy it. Oh well, I will buy a Porsche - just not from them!
This place sucks. They sold me a car with missing front sub frame bushing and refused to put them on after I brought it to there attention. Very unsatisfied.
They were very helpful and very professional the dealership was very clean and the dealership inventory was updated I would buy my car from the dealership if I could