Audi Seattle

A Smooth and Enjoyable Car Purchase Experience at Audi of Seattle Recently, my wife and I had the pleasure of picking up our newly leased SQ5 from Audi of Seattle. This marked our seventh Audi purchase from this exceptional dealership, and each experience has consistently exceeded our expectations. Our salesperson, Jon Pollock, was instrumental in making this transaction seamless and enjoyable. As always, Jon demonstrated his exceptional customer service skills, attention to detail, and unwavering commitment to meeting our needs. His expertise and genuine care for our satisfaction set him apart as one of the finest car salespeople I have ever encountered. The SQ5 was meticulously prepared for our pickup, showcasing Audi's dedication to delivering a premium experience. The entire process, including the return of our previous leased Audi, was handled efficiently and without any hassle. Once again, Jon Pollock and Audi of Seattle have proven their unwavering commitment to customer satisfaction. I wholeheartedly recommend Jon Pollock and Audi of Seattle to anyone seeking a premium car purchase or lease experience. Thank you, Jon, for consistently providing exceptional customer service. We are delighted with our new SQ5 and grateful for your expertise.

Needed new battery. Audi Seattle wouldn’t even look at the battery without $700 payment guarantee. This included 1.5 hrs “programming fee” to match the battery to the car. Called AAA for advice and said the fees (including $ 250’”diagnostic fee” ) was not needed. Unfortunately their audi battery of this type was out of stock. Felt forced into paying this outrageous fee as wife didn’t want any hassles. I would NEVER go there again for these $500 in unneeded service fees. We are going to get rid of the Audi because just too expensive to maintain.

I purchased a Q5 through Mike Kingma at University Audi Seattle and every time I’ve visited the dealership, it’s been a positive, welcoming, and first-class experience from start to finish! I highly recommend requesting to work with Mike Kingma if you’re looking for a 5-star+, top-notch experience where expectations are vastly exceeded. Mike has been providing Audi Seattle with over 40 years of reputable and meticulous customer care, doing everything seemingly possible to ensure the experience commensurate with the Audi name. Thanks to his resolute customer-centric dedication, continuous and transparent communications, and practically immediate responses, I adamantly recommend choosing Audi Seattle for your next purchase! Mike Kingma over-delivered on Audis commitments and I’ve never felt more valued as a customer. Thank you for the fantastic experience, Mike!!!

READ BEFORE PURCHASING AN AUDI. I do not recommend purchasing an Audi - we had a really difficult, frustrating, expensive experience. If your family wants a reliable car, avoid Audi. We owned an Audi with 55k miles. It was very consistently serviced at Seattle dealership (you can’t leave reviews on Audi Seattle, so leaving here) every year. It was pristinely maintained at home. It was driven at least 1x per month for a long distance run, as instructed. First, we had an issue that was apart of a class action law suit. We were reimbursed, but it was a headache. Then, we experienced COMPLETE ENGINE FAILURE at 55k miles. Cars should not need their engine replaced at 55k miles, especially when the dealership has done every tune up. When we started researching online, we found so many class action lawsuits on Audis. Trying to get the car fixed was a nightmare. The Seattle dealership manager called once - we had a very friendly, polite, lovely exchange and I thought he’d support us throughout the process. After, we were only allowed to connect with his team. We started to get passed between the 1-800 Customer Service line and the dealership. I called the Customer Service line every week and my average wait time was 2.75 hours (I actually waited hah). It was the most difficult experience. Essentially we were told that the dealership decided if we were eligible for any reduced pricing. The dealership told us that Customer Service decided. We went back and forth so many times. In the end, they decided it was just a smidge out of warranty, and it cost us MORE THAN $10k and a lot of time & effort. We were told that since it was our first Audi and we weren’t “loyal customers” and thus wouldn’t get much assistance. Everything you read online about Audi being unreliable and expensive is true — trust it. I wish we had - I assumed it wouldn’t be true because its a premium brand, but it was the least premium experience we’ve had as consumers (and we’ve owned many brands of cars). I have contributed a number of reviews. All 5 stars. I hate writing a bad review, but I really wanted to share this in hopes of saving another family from what we went through. If you are going to buy an Audi, I suggest thoroughly researching the class action lawsuits on the make and model so that you at least know.

I recently purchased my second Audi, an A6 from Audi Bellevue. Since purchasing from Audi Bellevue, I've heard positive feedback from friends of mine about Audi Seattle’s service department and have been considering establishing service there for my other vehicles. For this reason, I decided to stop by Audi Seattle as I am in the market for a new Audi SUV. Unfortunately, my in-person interaction with Audi Seattle was far from preferable. It made me walk away from the possibility of purchasing my third Audi with a lot of frustration. My interaction was with a sales associate who possessed a strong combination of immaturity, arrogance and lack of competency in what it takes to facilitate a positive interaction with a customer. Trying to not become too detailed I will highlight a select few: 1. I walked into the showroom anticipating the purchase of a new Audi SQ5. Having researched in advance I believed I had a good idea of what I was looking for. I called ahead in an effort to establish rapport with a salesperson so that they would anticipate my arrival. After arriving hours later and asking for Brad by name, I was pointed towards the showroom and waited 15+ minutes with no update from anyone. After inquiring at the front desk I was told that I was being handed off to Tyler who was “a great sales rep and would take excellent care of me.” This was fine with me; however, it would have been more professional for someone to let me know sooner than me waiting for 15 minutes then having to go inquire on my own. 2. After test driving the car I had a handful of thoughts and questions to ask. When I walked back in the door, Tyler asked me “how did you like it?”. I responded “I liked it, but I have a few questions, concerns and considerations I would like to discuss with you. He replied “ok, so are you going to buy it?” I was floored. I then repeated my statement, “I liked it, but I have a few questions, concerns, and considerations I would like to discuss with you.” I then asked, “is this not the normal next step in the process of buying a car?” He replied, “well a lot of people just buy the car”. Seriously? If that was the case then Audi Seattle doesn't even need sales associates. Very unprofessional. 3. After sitting down, I indicated that while driving the car, I noticed a significant lack of responsiveness when performing a rolling acceleration which most people would attribute to Turbo lag. I explained that I previously test drove an S4 that had the same engine configuration and didn’t feel this same lag in responsiveness. He bluntly suggested that this must have been my ‘perception’ of the performance rather than an actual issue. After leaving and doing a bit of research I found that this lag in responsiveness is a very common complaint which is detailed in many reviews both by media and consumers alike. I wouldn’t necessarily expect a salesperson to openly own up to this as a known issue, but I would hope that they were knowledgeable enough to know it is a common complaint and not blame it on a customer’s inability to accurately perceive performance. If he was actually unaware, I hope he did research afterwards to be better equipped to handle an inquiry such as this in the future. 4. During our conversation, I indicated that the configuration we drove is not exactly what we were looking for. A good salesman would either point me towards another similar car in stock that meets our needs or look at this as an opportunity to push me into a custom order. Instead of doing either of these, the salesman immediately lost interest. From then on out, he directed his attention squarely at his computer screen for extended periods of time, which required me to repeat myself on multiple occasions. When we were leaving, I realized that he had never volunteered his business card to me, so I asked for it and for novelties sake decided to ask about other new or used stock that may have met our needs.

truly one of the best car buying experience. I worked with A K Agbabiaka, to purchase my Volkswagen and I couldn?t have asked for a better experience. No pressure whatsoever, and he was very helpful in making a decision on the best vehicle for me. He worked with me, did not take long at all. This is the second vehicle I purchased, buy far the best, easy and painless encounter. I will recommend this to all my buddy's. Thanks A K and University Volkswagen! 5 stars! A K Agbabiaka your a Great man. I would shake your hand over the internet if I could.

Let me begin by saying I did not purchase a car from Audi Seattle, but I would still like to submit a positive review for the dealership, the cars, and a particular salesperson. I was in the market for a new car, and was interested in the 2016 Audi A6 Prestige Model (and was looking at some other car / SUV brands as well). James Roberts, who sold my family an Audi Q5 in 2014, was extremely helpful during the research process. He was quick to respond, thorough in his answers to questions, and patient with me during the car buying process. James was able to closely match the car I wanted with my budget, and although I didn't select the Audi, he was very supportive of my decision. The A6 model is an excellent car, but I chose a different car (a SUV model) for other reasons. I would highly recommend this car, this dealership, and working with James when looking for an Audi.

My 16 year old daughter and I came to University VW looking for a used car. I needed something that would work within my tight, single mother budget, but that would also fit my daughter's discriminating taste of a "cool car". Thankfully, we met salesman, Will Reardon, who tirelessly called us whenever something interesting would come on the lot that met our criteria. We finally settled on a cute 2006 Beetle. Soon after taking possession of the car, it had some mechanical issues that weren't foreseen when the safety inspection was done. I called Will, and he immediately put me at ease and said they would "make it right". While my daughter's car was in their shop, Will gave us a loaner car so my daughter could get to and from school while awaiting repairs to her Beetle. Then, the worst happened. My daughter got into an accident in their loaner. Luckily, she wasn't injured and our insurance will take care of the damages, but I dreaded having to make the call to Will to tell him we just wrecked the dealership's car. Again, true to form, Will put me at ease and was more concerned about my daughter's safety than about the car. Both Will Reardon and manager Chris Brown have gone above and beyond to provide amazing customer service with care and most importantly, integrity- something that seems to be so rare these days, especially when buying a used car. I'm truly appreciative of the exemplary way in which they took care of me and my daughter during this experience. If I was in the market to buy another car, I would buy it at University VW. And sorry about the loaner car guys..... :(

Best online car buying experience I've ever had. Worked with Dave. I named my price, they said yes and I picked up the car the next day with no hassles.

I feel compelled to share the absolute best, most enjoyable sales experience ever (for any purchase) regarding Seattle's University Volkswagen and employee Chris Dalke. I walked into University VW about a week ago (after about 12 years, since last purchasing a New Beetle there) seeking a used VW for $5K (Sat, 8/29). I instead came away with a new 2015 Jetta (Sun, 9/6), and couldn't be more thrilled. Chris worked diligently and thoughtfully with me from start to finish - he never missed a beat. Thank you University VW and Chris Dalke!