Sunland Park Chrysler Jeep Dodge RAM

Thanks to Jerry Jenkerson, and Art Hernandez both of my purchases have been completely amazing. I would not recommend going anywhere else in El Paso but here. It was First Class Service all the way. QUICK, PAINLESS and straight to the point. I picked out what my wife and I liked, they had it ready, explained the difference of buying used vs new, and both these salesman were in it for the customer, not thier commission on sales. I highly recommend going to see either Jerry, or Art for your car buying experience.

I went in to have my catalytic converter replaced in accordance with the factory recall. I drove home the same day with music blasting so I didn't notice until the following mornin the wrateling noise coming from the back of my truck. They had left my bumper loose on my Ram 2500. Easy fix for me I know. But the point is there whole jobs is to turn wrenches and make sure everything is tightened back up before the vehicle is returned. Well it wasn't. So much for quality control at this location.

Summary Poor product and brand knowledge Questionable service practices Service advisor not well educated on Jeep brand and policies. Had to leverage from out of town dealership to assist service advisor in doing his job to service AC with JEEP warranty. Vehicle covered under Jeep warranty Took 10 days to get oil change done for $45 and finding out after pick up oil life was still 30% Had to return to validate issue with service manager. Extremely disappointing SERVICE experience