Kia of Old Saybrook

4.4 out of 5 4.4
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 8:00 AM - 1:00 PM

Kia of Old Saybrook Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

11:00 AM - 3:00 PM

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2014

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

...



Customer Service is our #1 priority. We strive to make all customers feel like they are part of a family. We offer a top notch Service Department to handle all of your needs.

Service

Tire Rotation

$19.95

Oil, Filter Change

$29.95 and up*

Wiper Blade Replacement

$11.75 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
86 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 29, 2019

    Go there if you want honest and dependable service and customer service. They will work with you and will be patient! Not pushy sales guys. Very professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much Tyisiha! I'm glad you feel that way. You were a pleasure to work with.

  • 5.0 out of 5
    October 26, 2019

    I just bought a used car from this Kia dealership, and was treated with the utmost respect and patience. Being a single woman, it is daunting to go into... a dealership where you don't know how you will be treated. From dealing with the salesman John, to the finance dept, the experience was extremely positive. I also got a very fair price for my trade-in, and got a great used car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Kara! Very glad you had a great experience and love the car. Everyone says hi!

  • 5.0 out of 5
    October 20, 2019

    Stian Jones was the employee who assisted me with buying a car. Other sales people I dealt with put on such an act that they're trying to be your best... friend, but Stian was more relaxed and less contrived, yet still friendly and personable. He made sure I left with the car the day I decided I wanted to buy it. Other employees I came in contact with throughout the process were pleasant as well. At no extra cost, improvements and adjustments for the car were made before I even asked for them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Greg! Glad to hear you had a great experience. It was our pleasure.

  • 5.0 out of 5
    October 15, 2019

    I purchased a 2014 Ford Flex last week from Kia of Old Saybrook. It was a very pleasant experience. Stian was great! We went to a few other dealerships... and couldn't get anywhere with them. We walked into Kia around 11 a.m. and by 3 p.m. I was driving away with my new car! Every time I had to purchase a car I had to wait 3 to 5 days for delivery of the car. At Kia I was able to drive away that day! They took an hour to detail the car inside and out. I was amazed at the customer service I received from them. Everyone from the sales team to the finance department and even the gentleman that detailed my car we courteous. You all will definitely have a repeat customer and I have already recommended you all to two people!! Thanks again for the excellent Service!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Well, thank you so much, Marsha. Very kind words and I know all the guys enjoyed working with you. Thanks again!

  • 5.0 out of 5
    October 8, 2019

    I recently decided it was time to look at turning in my current leased vehicle and determining if I wanted to lease another. I had a 2017 Kia Optima LX.... Although I leased it through Kia of East Hartford, all my maintenance was performed by Kia of Old Saybrook. Danielle and Sam in the Service Department were excellent to work with. Based on my wonderful experiences with Service I started looking at vehicles on Kia of Old Saybrook’s website. I started chatting with Nancy and gave her what I was looking for in a new lease. She passed my info on to Bill Friskey, Customer Care Manager, who made contact with me via email. I provided Bill with additional information he needed to help me. He communicated with Fran Drake, General Manager, who then contacted me via email. Fran said he reviewed what I was looking for and said they could meet my expectations. He also sent me two links, one for an Optima EX and one for an Optima S. He believed the S model would meet my needs. Based on this we set up a meeting. All these actions took place over a few days. I state this because after meeting Fran, Bill, Stian Jones (salesman), and Dan Height (Business Manager) I realized they have an extremely smooth process, from beginning to end, at Kia of Old Saybrook. Fran and I met at 9:00 am and by 1:30 pm I was driving home in my new lease, a beautiful 2020 Optima S. The most important factor to me was how each of these individuals treated me in such a personal manner. This was, hands down, the best experience I’ve ever had working with folks at a dealership. I am looking forward to continuing my relationship with all the wonderful people at Kia of Old Saybrook.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks again, Ed! We really appreciate it.

  • 5.0 out of 5
    September 25, 2019

    This is my second car from Kia of Old Saybrook. The first was a Cadenza I purchase 3 years ago. I've had that one serviced here since I bought it and that... service has been excellent. That's probably the main reason I bought the second one because I knew if there was any issues it would be taken care of. Also, I believe I got a good price without haggling. Bill Friskey spent 1.5 - 2 hours with us going over all the features and settings on the car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks guys! Very nice of you. I had it at 1.785 hours, but you made it fun. Congratulations on the Sorento! Let me know if you need anything.

  • 3.0 out of 5
    September 15, 2019

    The car I purchased last week is good, but the interior space is really dirty, there is lot of pet hair in the back seat, and one bee in the rear glass.... The sales are nice, since they pick up from us from our place to their. Hope you can be really honest that the car you want to sell is in a clean situation! Thanks!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jeff, our guys are usually very good with the detailing. By all means, bring it back in, and we'll fully detail that for you. That's definitely not th...e norm.

  • 5.0 out of 5
    August 26, 2019

    It was a great process especially for financing my first car. Stian Jones helped me and my sister out a lot and is just a great guy overall. Dan Height... brought it home with great service as well. I highly suggest giving Kia of Old Saybrook a try.

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    Dealer Response

    Thank you so much, Torrell. We're thrilled we made such an impression. Stian and Dan say hi! If you need anything else, just reach out.

  • 5.0 out of 5
    July 26, 2019

    I'm so happy with my new KIA SORENTO, I'm not believe to this car is so amazing. I recommend for anyone brand KIA. Best futures with KIA

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    Shopped for a new car
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  • 5.0 out of 5
    July 20, 2019

    I absolutely despise car shopping, but recently found myself needing to start this potentially daunting process. After reading glowing online reviews,... I decided to give this dealership a try. I had an older model VW that I wanted to trade in because it required more money in unforeseen repairs than the actual value of the car. Already feeling overwhelmed by the upcoming car buying process, and on a VERY tight budget (think: recent college grad), I decided to give them a call with my specific budgetary parameters. I was immediately put at ease by the salesman’s calm, friendly and no BS demeanor. I went into the dealership the very same day and met Stian Jones in person. I can’t sing his praises enough, he is out of this world outstanding. Before I even looked at cars and got attached, he ran my numbers and got me approved for a car loan. This led us in a direction of the kind of car to look at based on what the bank was willing to approve. In my previous experiences at big name dealerships, they try to sell you on a car first and finances come second. Stian actually paid attention to my concerns, gave me several options, but never tried to be pushy. What a breath of fresh air! I ended up going with a newer model, pre-owned Hyundai Sonata and I’m in love. I was able to get an extremely reasonable APR rate, low monthly payments (even though I’m credit challenged), and a newer car with low miles. This experience was everything I could have asked for and more thanks to Stian’s attention to detail, professionalism, and outgoing personality. I was also happy to give my business to a salesman who served our country and a dealer that works with all financial backgrounds. Highly highly recommend!

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    Shopped for a used car
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