Hermiston Chrysler Dodge Jeep Ram

Tried to sell me a 2003 Chevy Suburban - their agent Paul said it had "no problems" and got shipped to my door with a broken windshield and squeaky engine - not to mention came days later than expected. Taking it in to see just how much their is wrong with it and already planning to have them take the piece of junk back. I virtually signed to buy "as is" without being told how it actually was - false advertising since I didn't have a car to go and check it out myself. I better get my money back or they'll be hearing from my lawyer

I wish I could give zero stars. We bought a brand new 1 ton pickup in 2020. The sale of the vehicle went great. Everything was smooth, they were easy to deal with and we felt like we got a good deal. That's where the service ended. The truck ran great for 2 years, now in 2023 we have had nothing but issues with the truck. Major warranty issues. Lifters, transfer case, heater grid, cam shafts, etc. Problems that a 2020 should not have. The truck has been in the shop almost 2 months total. Hermiston Dodge has been unwilling to put us in a loaner that can haul a gooseneck trailer. Something we do frequently both for our business and for pleasure. We have lost and are still loosing thousands of dollars because of this truck being down and not having a suitable loaner. We finally got them to agree to give us a loaner and were given an 03 short bed pickup with old tires. It worked for a short trip, but anyone that hauls goosenecks knows that a short bed and a gooseneck do not do well together. This dealer doesn't care about the customer after they sell you a vehicle. We have given them every opportunity to make it right and they continue to fail in every way. Not to mention, they also dented our tailgate and just about every time I have gotten my truck back there's still something they didn't fix. Just got it back after 3 weeks and they did not complete the 75,000 mile service they were asked to do. Do yourself a favor and take your business elsewhere.

i have bought 3 cars from this lot!! never had problems. this is great place just ask for Sebastian that the man!!!! sold me all my cars

I seen the way they worked so hard to get my son into his dream car and just recently my daughter. I have been dealing with Ivan and Ethin and I tell you that they were so positive, patient, friendly and absolutely no pressure. They worked miracles for me and I would highly recommend them to anyone.

Can not rely on sales service to find what you need, after my request they didn't contact me back for over a week. When they finally contact back it was for a rig not even close to what I requested. All the responses from them were by text only?

Very bad experience. Went in to by a car and the sales manager Bryan wouldn't stop asking me for my personal cell phone number. I left and bought a car somewhere else

Was s very pleasant experience, not a lot of haggling, I've purchased two rigs here and will be back for a third someday.

Really great service? never had to worry about how the work was going it always goes great.

Quick and smooth very nice Jesse and Kevin helped the process .

Service was good - price was little higher than quoted but I didn't have anything in writing. Customer service was excellent so forgave the higher price - at least I thought was higher. Great place to get work done if you get stuck waiting.