Honda of Chantilly

My experience at Chantilly Honda started off on the wrong foot. I was initially paired with a clearly junior sales rep who, unfortunately, demonstrated a clear lack of professionalism and communication skills throughout the early stages of my purchase. After several frustrating interactions on-site and via telephone, I asked to work with someone else. Thankfully, I was transferred to a different salesperson who was extremely professional, courteous, and efficient. He helped move things along quickly, and we worked to finalize the paperwork for a pre-owned vehicle I intended to purchase. However, despite making every effort to complete the paperwork remotely (due to the driving distance) to include signing a purchase order, submitting the credential verification (to pay cash), and completing all the requested paperwork, the dealership allowed another customer to purchase the same car early the next morning. This was both disappointing and frustrating, and it reflected poorly on the dealership's internal coordination and customer service practices. Ultimately, the lack of follow-through and respect for the sales process left me with a very negative impression. I appreciate the efforts of the second salesperson, but the overall experience was unacceptable.

Noman made my car-buying experience smooth and stress-free. They were knowledgeable, patient, and truly listened to what I needed. I highly recommend [Name] if you're looking for a friendly and trustworthy salesperson!

We just bought a new CR-V from Honda of Chantilly, and we highly recommend the dealership and salesmen Will and Dio. They were friendly, knowledgeable, and efficient. They didn't pressure us to decide, but when we did, they moved quickly to get the car ready and the paperwork completed. We were also impressed with Rebecca, the finance manager; Alex, a sales manager; and Jamal, the general manager. All are top-notch professionals. If we need another vehicle, we'll go back to this dealership.

The purchase was smooth. They made it very easy to go through. Nicely explained and compared all the trim as i wanted. Great service!!

Unacceptable Service & Deceptive Practices at Honda of Chantilly I purchased a Honda Accord Sport from Honda of Chantilly at the end of last year. A few weeks later, my blind spot monitoring system failed, and my salesperson assured me it would be covered under warranty. Unacceptable Service Experience 1️⃣ Misleading Information & Lack of Transparency I arrived at the service department expecting a warranty-covered repair, as my salesperson indicated. The service advisor had me sign a diagnostic test form without mentioning a $200 fee if the issue wasn’t covered. At no point was this charge disclosed upfront. 2️⃣ Unreasonable Wait & Poor Communication I waited 6 hours at the dealership with no clear updates. Only after this long wait was I told the issue wasn’t covered and I would have to pay for repairs. 3️⃣ Refusal to Release My Car & Emotional Distress I decided to file an insurance claim instead of paying out-of-pocket. Despite this, they demanded $200 for the diagnostic test. After arguing, they lowered it to $140, but I still refused to pay for a misleading charge. The manager was rude, dismissive, and unprofessional, treating me like I was at fault. 4️⃣ Holding My Car Until I Filed an Insurance Claim They refused to release my car until I completed the insurance claim. I repeatedly explained I was feeling unwell and needed to go home. Eventually, they offered another vehicle to take me home, but the experience was already mentally exhausting. Deceptive Sales Practices – Canceling My Service & Tire Packages When I bought my car, they upsold me a service & tire package, claiming it would be useful. When I needed it, they said it does not cover my issue. These add-on packages are a scam, designed to take extra money from customers. I will be canceling both packages immediately. Who Is Responsible? This is a systemic issue at Honda of Chantilly & Pohanka Automotive Group. The dealership’s management promotes misleading tactics, lack of transparency, and disrespectful treatment. Next Steps ✅ I will file an insurance claim to resolve my car’s issue. ✅ I will escalate my complaint to Honda Corporate. ✅ I will never return to Honda of Chantilly and will warn others against them. Final Thoughts ❌ Worst dealership experience ever. ❌ Lack of honesty, excessive wait times, and unfair charges. ❌ They held my car hostage until I filed an insurance claim. ❌ I regret buying from them & will escalate to the Better Business Bureau (BBB). ⚠️ If you plan to visit this dealership, BEWARE. Get everything in writing, and don’t trust their word.

They sold it out under me No big deal Im not new to this game

Honda of Chantilly made buying my first car extremely easy and made sure to help me get the best price compared to other dealers!

I enjoyed my test drive experience and the staff was attentive. However, the rep who worked with me and my boyfriend insisted on accompanying us on the test drive. No other rep had joined us at other lots, either private or dealership, so it seemed like more pressure and less privacy. We also had to tell the dealer that we’d meet him inside after talking privately. Again, pressure. That, plus no acknowledgement of the need for cosmetic repairs—duct tape under the seat, a hole worn through the driver’s car mat—made it fairly easy to walk away from a decent car.

Excellent service! Great place to shop! We also trust Honda brand vehicles because of its incredible reliability. Our experience with this brand is through Acura MDXs which are also made by Honda. This time, we decided to purchase/lease a 2024 Honda Accord. We are very pleased with our decision. A big shout out to Alexis, who worked with us most of the time, and also Tyson, who were a fantastic help as well, and the store manager’ at the end of the deal, who took the time to explain in detail about our new car deal. We highly recommend them!

Bunch of uncooperative people. I am very disappointed with these people. If you call them, they answer, but then they say they will call you back and never do.”