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I worked directly with Joe Mastriano on a truck sale during the covid pandemic. By the end of the day I was very satisfied with my deal, and the truck... was delivered to my door 2 hours away! He was very prompt, polite, knowledgeable, and accessible during these challenging times. I never thought I'd successfully purchase a vehicle all by phone, text, and email. He is an honest business man, and will be recommending friends and family to contact him when in need of a vehicle.
I did not end up purchasing a vehicle through the dealership, but found that their customer service was very helpful. I did not end up purchasing a vehicle... was just doing some research and they were responsive in a very timely matter and answered any and all questions that I had. I would definitely reconsider this dealership for my next purchase based on this experience.
Excellent service. Mike was very helpful and was easy to work with!!! Great quality vehicle great price I'd recommend anyone to buy here.
Awesome sales force. I explained my financial status and the salesman brought me the perfect truck near my payment needs. Total time spent with paperwork... was far less than any other dealer I have dealt with before. If anyone is looking for a good deal, give them a try!
I really wasn???t going to write this but literally buying a truck from mastrianos was the worst choice I???ve ever made . I bought my truck about 3 months... ago now. I spent 3x,xxx on a duramax and they said it would be ready the next day. I live about an hour and a half away and they said everyday for four days it was going to be ready that day. There excuse was the ???detailing was taking longer than expected ???. Finally Richie the general manager said they???d have it dropped off , then all of a sudden they couldn???t drop it off so I told them to leave the keys in it and I would be up there to pick it up because I was sick of dealing with them. before I bought the truck they failed to mention that they were selling me a truck they didn???t have a title for it took them about A MONTH to get me my title so that messed up my whole insurance ended up having to pay for the truck that month and the car I traded in.The first night I had the truck I pulled out of the lot got on 93s and got pulled over for a tail light being out also who ever did detail my truck didn???t put all the interior pieces back together which I had them fix.then after that the truck was in and out of the shop for about a month it was just one thing after another. A/C didn???t work brought it back said they found the leak and recharged it , it worked for about 2 weeks doesn???t work now , TCM went which I can???t blame on them and they did fix it . There was also something else but I can???t remember it now. The first cold night I had the truck both batteries are junk which I can blame on them they couldn???t test the life of the batteries before selling the truck ? In conclusion mastrianos sold me an absolute garbage truck but they did fix everything when it was under warranty and gave me a service car but then also screwed me with my insurance so I would give them 2 stars.
Purchased a vehicle from there everyone was friendly and helpful until I drove it off the lot. In the first two weeks I had numerous issues with my vehicle... and despite their 30 day warranty would not do any repairs on my vehicle now close to $2000 dollars later my vehicle is finally working as it should
They where really friendly and fair and treated you right , and they had a great selection of vehicles and helped you find the right one
Today was the most life changing experience at MASTRIANO MOTORS. From the beginning to the end nothing but, exceptional service and kindness. I'm grateful... for finally finding a great dealership that actually gives a xxxx..word....my new truck bought at MASTRIANO MOTORS has been a life changing thing. Ty guys for all you did for me. I'm grateful for the little things you did from beginning to end. No hassles, no worries.... If you want a great truck and deal with great people come here.. I'm part of something special.. ty rich,joe,matt,Jay,joe,petey,evan,nancy.....love you guys!!!!!!!
DONT BUY A VEHICLE FROM THIS PLACE! I bought a 2007 Jeep Wrangler from them last summer. I was trading in my 2012 Ford Edge sport towards this wrangler.... Went all good sign paper work and off we went back to Maine (3 hour drive). The next day they called me and said that the deal was off and hat I either had to pay 2700 towards to the deal (after I had put 1000 down already) or take my Edge back and just get the Jeep! Which here in Maine once the paper work is signed that is a done deal. I said nope it is a done deal signed and everything. They said no we will be coming to get the Jeep and bring your car back. After calling around we made the trip back down to he dealership and the finance manager is the one that dealt with us said if we didn’t sell my car in 6 months he would take it back! So we ended up taking the deal and having the Edge back! RICHIE the sale manager there said that he would undercoat the frame and fix the some of the transmission as it was very week and the clutch was gone in it and get me a seat belt that was broken and a 5 tire. So I left the Jeep there! After almost a month of them having it and trying to see when I was going to get my Jeep back they delivered it to me! The frame was under coated and they put a new clutch in but the transmission was not touched at all. The 5 tire I am not joking was off a Prius and no tread and picture this on a Jeep with almost 6in lift they said was almost new and it was not, and 37s on it. What the hell is hat tire going to do. He also said he ordered me a tire cover never received! After getting it back I took it to our local car dealership and they looked it off and there quote was almost 6k to fix everything wrong with the transmission. Richie said he would pay for whatever it cost if there was something wrong with it. We have him that estimate and he said NO as that was a dealership! So my husband and I own a garage and he would do the work if Richie paid for the parts! We have a quote if 2400 I think! He said he would do 1000$.. I have only received 500$ of that after he blocked and would not return my calls for weeks. Here it is August and I am still blocked and have not receive the other 500$ after he told me the check was in the mail for the 1000$! It’s funny after he said that is when he blocked me again. My undercoat is coming off and I stored it this winter! I WARN YOU DONT DO BUSINESS WITH THEM! They are shady and do not follow through at all!!
Mike is an exceptional person who is willing to get you what you need. They are friendly and helpful and went the extra mile to help me get into a car....