Reviews
Friendly, honest, explain everything when I had
Friendly, honest, explain everything when I had questions. Help me set up my next visit.
Friendly, honest, explain everything when I had
Friendly, honest, explain everything when I had questions. Help me set up my next visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
Current staff an improvement over former staff;
Current staff an improvement over former staff; courteous; helpful; explained work done on vehicle; attentive to customer
Current staff an improvement over former staff;
Current staff an improvement over former staff; courteous; helpful; explained work done on vehicle; attentive to customer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and this review. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
Excellent service, attentive to customer requests &
Excellent service, attentive to customer requests & parameters. Financing offered & pleasantly procured & provided. Details explained & accepted.
Excellent service, attentive to customer requests &
Excellent service, attentive to customer requests & parameters. Financing offered & pleasantly procured & provided. Details explained & accepted.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
Can’t reach anyone on phone.
Can’t reach anyone on phone. Leave messages to call back but no response. No return calls. Not able to get status of my car’s progress. Loaner-no license plate or safety check.. Had to bring in Cadillac 3 times to follow up repairs that weren’t done completely & satisfactorily.
Can’t reach anyone on phone.
Can’t reach anyone on phone. Leave messages to call back but no response. No return calls. Not able to get status of my car’s progress. Loaner-no license plate or safety check.. Had to bring in Cadillac 3 times to follow up repairs that weren’t done completely & satisfactorily.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Quick and easy Kind and courteous.
Quick and easy Kind and courteous. Checked in with me upon arrival and expedited my services
Quick and easy Kind and courteous.
Quick and easy Kind and courteous. Checked in with me upon arrival and expedited my services
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
Our experience with the GMC service department has been
Our experience with the GMC service department has been extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. What made the situation worse was the lack of communication. I was without a work vehicle for several days, which directly impacted our operations. No one from the service team reached out with updates, and phone calls went unanswered repeatedly. I eventually had to go down in person just to get any information on what was going on. It’s unacceptable to leave customers completely in the dark when their vehicle is in for service, especially when it's essential for business. GMC really needs to improve their communication and follow-through. This experience has left me questioning the reliability of their service support.
Our experience with the GMC service department has been
Our experience with the GMC service department has been extremely frustrating. Our truck has been sitting there since last Friday, waiting on a part that was supposed to arrive by Monday—but never did. What made the situation worse was the lack of communication. I was without a work vehicle for several days, which directly impacted our operations. No one from the service team reached out with updates, and phone calls went unanswered repeatedly. I eventually had to go down in person just to get any information on what was going on. It’s unacceptable to leave customers completely in the dark when their vehicle is in for service, especially when it's essential for business. GMC really needs to improve their communication and follow-through. This experience has left me questioning the reliability of their service support.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Dave, thank you for taking the time to provide feedback. I apologize for the inconvenience and level of communication you experienced. I understand how essential your vehicle is to your business, and it is unfortunate that we fell short in keeping you informed. If you have a moment, please reach out to me directly so we can address this issue and work towards regaining your business. Thank you. Jeremy Cervantes - Service Manager - (808) 495-4837
Service dept is friendly.
Service dept is friendly. But they don’t return messages. Jennifer G told me to message via text rather than voice mail. I haven’t tried it yet, so not sure on the responsiveness. To avoid any future frustration, I scheduled my next service appt already.
Service dept is friendly.
Service dept is friendly. But they don’t return messages. Jennifer G told me to message via text rather than voice mail. I haven’t tried it yet, so not sure on the responsiveness. To avoid any future frustration, I scheduled my next service appt already.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
So far the people who we have met have been really nice,
So far the people who we have met have been really nice, the service advisors have kept us informed. Work done has been satisfactory.
So far the people who we have met have been really nice,
So far the people who we have met have been really nice, the service advisors have kept us informed. Work done has been satisfactory.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
Communication during the delivery of the vehicle was
Communication during the delivery of the vehicle was often nonexisient and/or ineffective. I felt distant.
Communication during the delivery of the vehicle was
Communication during the delivery of the vehicle was often nonexisient and/or ineffective. I felt distant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
Sarah Pratt has provided the best customer service I’ve
Sarah Pratt has provided the best customer service I’ve ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustrated with the number of issues I had with my 2024 Lyriq—over 100 days in the shop at this location. However, Sarah's clear communication and willingness to assist transformed the experience and made scheduling and appointments 10x better. One major plus is the quality of the courtesy vehicles she arranges. Thanks to her, I no longer have to deal with EV loaners that only have a 12V outlet and can't even charge overnight—I'm actually able to use the vehicle the next day now. Overall, I am very satisfied with the service I've received—especially from Sarah Pratt. I'd also like to give honorable mention to Steve (I believe that’s his name), who works on our car. He’s been extremely helpful as well. Thank you both!
Sarah Pratt has provided the best customer service I’ve
Sarah Pratt has provided the best customer service I’ve ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustrated with the number of issues I had with my 2024 Lyriq—over 100 days in the shop at this location. However, Sarah's clear communication and willingness to assist transformed the experience and made scheduling and appointments 10x better. One major plus is the quality of the courtesy vehicles she arranges. Thanks to her, I no longer have to deal with EV loaners that only have a 12V outlet and can't even charge overnight—I'm actually able to use the vehicle the next day now. Overall, I am very satisfied with the service I've received—especially from Sarah Pratt. I'd also like to give honorable mention to Steve (I believe that’s his name), who works on our car. He’s been extremely helpful as well. Thank you both!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Sarah had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac