Reviews
So far the people who we have met have been really nice,
So far the people who we have met have been really nice, the service advisors have kept us informed. Work done has been satisfactory.
So far the people who we have met have been really nice,
So far the people who we have met have been really nice, the service advisors have kept us informed. Work done has been satisfactory.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
Communication during the delivery of the vehicle was
Communication during the delivery of the vehicle was often nonexisient and/or ineffective. I felt distant.
Communication during the delivery of the vehicle was
Communication during the delivery of the vehicle was often nonexisient and/or ineffective. I felt distant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Sarah Pratt has provided the best customer service I’ve
Sarah Pratt has provided the best customer service I’ve ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustrated with the number of issues I had with my 2024 Lyriq—over 100 days in the shop at this location. However, Sarah's clear communication and willingness to assist transformed the experience and made scheduling and appointments 10x better. One major plus is the quality of the courtesy vehicles she arranges. Thanks to her, I no longer have to deal with EV loaners that only have a 12V outlet and can't even charge overnight—I'm actually able to use the vehicle the next day now. Overall, I am very satisfied with the service I've received—especially from Sarah Pratt. I'd also like to give honorable mention to Steve (I believe that’s his name), who works on our car. He’s been extremely helpful as well. Thank you both!
Sarah Pratt has provided the best customer service I’ve
Sarah Pratt has provided the best customer service I’ve ever experienced at a dealership. Anytime I have an issue, I can reach out to her directly and get immediate help. Initially, I was incredibly frustrated with the number of issues I had with my 2024 Lyriq—over 100 days in the shop at this location. However, Sarah's clear communication and willingness to assist transformed the experience and made scheduling and appointments 10x better. One major plus is the quality of the courtesy vehicles she arranges. Thanks to her, I no longer have to deal with EV loaners that only have a 12V outlet and can't even charge overnight—I'm actually able to use the vehicle the next day now. Overall, I am very satisfied with the service I've received—especially from Sarah Pratt. I'd also like to give honorable mention to Steve (I believe that’s his name), who works on our car. He’s been extremely helpful as well. Thank you both!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that Sarah had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
My service advisor Jennifer is very helpful and explained
My service advisor Jennifer is very helpful and explained everything to the tee. She is so kind and very polite and did her job with excellence. I am very grateful for her knowledge and skills.
My service advisor Jennifer is very helpful and explained
My service advisor Jennifer is very helpful and explained everything to the tee. She is so kind and very polite and did her job with excellence. I am very grateful for her knowledge and skills.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu GMC Cadillac. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
I'm not sure if this is the same survey as I got the
I'm not sure if this is the same survey as I got the other day. Experience was terrible and we owe our first payment before we even get our vehicle
I'm not sure if this is the same survey as I got the
I'm not sure if this is the same survey as I got the other day. Experience was terrible and we owe our first payment before we even get our vehicle
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac
Manager is a good guy handles customers well and have
Manager is a good guy handles customers well and have aloha heart. the workers are friendly and work very hard to satisfy customers.
Manager is a good guy handles customers well and have
Manager is a good guy handles customers well and have aloha heart. the workers are friendly and work very hard to satisfy customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
Customer service is a hit a miss.
Customer service is a hit a miss. When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had to call multiple times and leave vm. This last time my oil was not completely filled and had to go get in person to the dealership to make an appointment. So you know, going in person is way better response on getting an early appointment .
Customer service is a hit a miss.
Customer service is a hit a miss. When I bought my 2022 Gmc Terrain, their service was the best. When calling to get my vehicle serviced, They don’t really answer the phones. I had to call multiple times and leave vm. This last time my oil was not completely filled and had to go get in person to the dealership to make an appointment. So you know, going in person is way better response on getting an early appointment .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
Great Service!
Great Service! They got me in the next day for my recall and performed the inspection and oil change promptly.
Great Service!
Great Service! They got me in the next day for my recall and performed the inspection and oil change promptly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac
I thought mechanics can fix any vehicle,I'm pretty sure
I thought mechanics can fix any vehicle,I'm pretty sure GMC mechanics can fix toyotas.brought vehicle in 3 times n issue still not fixed,I'm wasting money paying deductible
I thought mechanics can fix any vehicle,I'm pretty sure
I thought mechanics can fix any vehicle,I'm pretty sure GMC mechanics can fix toyotas.brought vehicle in 3 times n issue still not fixed,I'm wasting money paying deductible
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, I'm sorry to hear about the ongoing issues with your vehicle. We strive for effective solutions, and it's disappointing that this hasn't been resolved yet. Please reach out so we can address this matter further and find a resolution for you. Thank you, Jeremy Cervantes - Service Manager - (808) 495-4837
Hello, I'm sorry to hear about the ongoing issues with your vehicle. We strive for effective solutions, and it's disappointing that this hasn't been resolved yet. Please reach out so we can address this matter further and find a resolution for you. Thank you, Jeremy Cervantes - Service Manager - (808) 495-4837
Professional, helpful, pleasant.
Professional, helpful, pleasant. Clean waiting room. Waiting time while car was serviced was average.informative
Professional, helpful, pleasant.
Professional, helpful, pleasant. Clean waiting room. Waiting time while car was serviced was average.informative
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac