Reviews
Although the sales staff I would rate very high, the service department is totally unsatisfactory. I brought my ATS in for what I thought was a transmission problem in January of 2026. After analysis the service department stated it was not the transmission and changed a wheel bearing which they said was the problem. Fast forward to May of 2026: I went in to say that I know that it is a transmission problem and I need to have an appointment soon because my warranty was going to expire. The service rep said they would get with the service manager, and he would contact me and get me an appointment. No phone calls, no contacts, never answered my phone calls. Got an email in early July saying they had an appointment in late July. Brought it in and guess what! It was the transmission. The transmission apparently has been on intergalactic backorder because I have not seen my car since July 28th of this year. This is very inconvenient since I have to use my wife's car to go to work and leave her stranded. No offer for a loaner or even rental. Very disappointed with this service center and will never buy a Cadillac again. I hope to get compensation for this terrible service. I will say that Jennifer was very helpful, but I heard she left the team.
Although the sales staff I would rate very high, the service department is totally unsatisfactory. I brought my ATS in for what I thought was a transmission problem in January of 2026. After analysis the service department stated it was not the transmission and changed a wheel bearing which they said was the problem. Fast forward to May of 2026: I went in to say that I know that it is a transmission problem and I need to have an appointment soon because my warranty was going to expire. The service rep said they would get with the service manager, and he would contact me and get me an appointment. No phone calls, no contacts, never answered my phone calls. Got an email in early July saying they had an appointment in late July. Brought it in and guess what! It was the transmission. The transmission apparently has been on intergalactic backorder because I have not seen my car since July 28th of this year. This is very inconvenient since I have to use my wife's car to go to work and leave her stranded. No offer for a loaner or even rental. Very disappointed with this service center and will never buy a Cadillac again. I hope to get compensation for this terrible service. I will say that Jennifer was very helpful, but I heard she left the team.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we're sorry to hear about your experience, especially regarding the diagnosis of your ATS, the repeated attempts to have the transmission concern addressed before your warranty expired, and the extended delay you've experienced while waiting for replacement parts. We're disappointed to hear about the lack of communication, the difficulty obtaining updates, and the inconvenience of being without your vehicle since July while having to make alternate transportation arrangements. We're glad to hear Jennifer was helpful during the process, but we're sorry that the overall service experience fell so far short of your expectations. We appreciate you taking the time to share your feedback and bring these concerns to our attention. Please reach out at your earliest convenience so we can address this. Thank you. Jarvell Jackson - Service Manager - [email protected]
When well. I will go back if I am looking for something else. Thank you
When well. I will go back if I am looking for something else. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future.
This particular interaction went well. Jen was attentive and handled the details such as a loaner car.
This particular interaction went well. Jen was attentive and handled the details such as a loaner car.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are so glad that Jen had the opportunity to work with you and that she and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac
Fantastic loving people with fantastic service! They try there best with a smile and they are gracious while giving great service.
Fantastic loving people with fantastic service! They try there best with a smile and they are gracious while giving great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Corey, we're pleased to know our team made your experience a memorable one at Honolulu GMC Cadillac. We are so grateful for your support and we hope you’ll return someday! Take care.
Disappointed understaffed so NO complimentary car wash. Otherwise, they kept me updated on the work progress. Good free coffee!
Disappointed understaffed so NO complimentary car wash. Otherwise, they kept me updated on the work progress. Good free coffee!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Honolulu GMC Cadillac. Your feedback and rating mean a lot to us. We're glad Marina and Jennifer were able to help, and we hope to see you again! Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac
I've been coming to the Cadillac dealership for service almost ten years now, seen a lot of turnover, but things are really turning around under the new Mgmt. That's Moose & his crew. Ty
I've been coming to the Cadillac dealership for service almost ten years now, seen a lot of turnover, but things are really turning around under the new Mgmt. That's Moose & his crew. Ty
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and awesome feedback about Moose and the team. We appreciate your support and trusting us with your vehicle over the past 10 years. We look forward to welcoming you back at Honolulu GMC Cadillac! Take care.
I recently bought a 2020 tesla from cadillac Gmc honolulu my sales person and financial person was very cool and especially the Bigg Boss.Local guy dont know hes name... Couple factors that got me thinking, it's my fault.I wasn't paying attention but I was buying this car for $21,000 at the end of the day.Looking over my paperwork it turned into $23,000 more suspicious , they even change the ad on facebook marketplace to twenty three thousand very suspicious.. But this was totally my fault for not paying attention to comfortable , thinking that I was in a well known dealership that this wouldn't happen, the part that really got me upset.\nIs I barely made it home with the car?Got home took my car to goodyear and my front left tire falling apart took it to Goodyear.Mechanic showed me the 2 front tires.Metal was showing the rear tire also had a lot of wear now on the tesla models this is common, but what is not common letting this car go like this.How did this car pass the service department? I know I bought this car as is but this is ridiculous.Had I known the tire was like this i would've paid them to replace it so much questions. When I came here, my guard was down when you go to a palace like this Cadillac, you expect da best i'm okay with the price change, but the tires this was not good
I recently bought a 2020 tesla from cadillac Gmc honolulu my sales person and financial person was very cool and especially the Bigg Boss.Local guy dont know hes name... Couple factors that got me thinking, it's my fault.I wasn't paying attention but I was buying this car for $21,000 at the end of the day.Looking over my paperwork it turned into $23,000 more suspicious , they even change the ad on facebook marketplace to twenty three thousand very suspicious.. But this was totally my fault for not paying attention to comfortable , thinking that I was in a well known dealership that this wouldn't happen, the part that really got me upset.\nIs I barely made it home with the car?Got home took my car to goodyear and my front left tire falling apart took it to Goodyear.Mechanic showed me the 2 front tires.Metal was showing the rear tire also had a lot of wear now on the tesla models this is common, but what is not common letting this car go like this.How did this car pass the service department? I know I bought this car as is but this is ridiculous.Had I known the tire was like this i would've paid them to replace it so much questions. When I came here, my guard was down when you go to a palace like this Cadillac, you expect da best i'm okay with the price change, but the tires this was not good
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Manny, I'm really sorry to hear about the issues you've had with your recent purchase. It's concerning to hear about the tire condition and any mix-up with the pricing. We always aim for transparency and thoroughness in all our sales. I’d like to discuss this further and see how we can assist. Please reach out when convenient. Thank you, Kalai Mukawa - Sales Manager - 808 253 8831
Most pleasant car buying experience I’ve ever had. Ryan was so helpful and enthusiastic
Most pleasant car buying experience I’ve ever had. Ryan was so helpful and enthusiastic
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new GMC Canyon. We’re thrilled that Ryan’s enthusiasm and helpful approach made your purchase so pleasant. Thank you for choosing GMC, and we look forward to working with you again. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac
I had an appointment. Dropped off my car. Service was not started or completed as promised. Said they didn't get to it. Seems like a problem with scheduling.
I had an appointment. Dropped off my car. Service was not started or completed as promised. Said they didn't get to it. Seems like a problem with scheduling.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac
The dealership set an appointment around my work schedule. Had the truck ready for me to see and test drive. I felt that my time was not wasted and not pressured.
The dealership set an appointment around my work schedule. Had the truck ready for me to see and test drive. I felt that my time was not wasted and not pressured.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are so pleased to hear your experience with the team met your expectations, and that they were able to work with your schedule! Thank you for choosing Honolulu GMC Cadillac and for sharing your five-star review.