Jones Preowned Superstore

DON'T GO TO SERVICE WITHOUT YOUR FINANCIAL ADVISOR AND ACCOUNTANT. This review is about service after you purchase. They run a proverbial credit check every time I walk through the door. The service people, while polite, are annoyingly careless with repairs and deadlines. Yes, Jones for a lifetime means that your car will be in the shop for that extended period of time. I HAD been a long-time buyer (owning four myself), but no more. Jones likes headlines, not deadlines. I have had my fill of them. My next car will NOT be with Jones. My car has been there for five business days, and I've had to reach out three times to inquire about its status. I received a phone call this afternoon with--wait for it!--yet another problem that will cost more money (of course). If you wanted to remain a financial hostage to Jones and endless 'repairs.', I would go to Jones. Otherwise, go elsewhere. They have lost my business forever. Thanks, Jones. I'm paying for a lifetime. Service is great for the competitors!

I took my 2021 Hyundai Sonota Hybrid in for service on May 14 because my battery keeps dying. It seems random, but is happening more frequently. The key fob won't unlock the doors and the car won't start unless I do a battery reset. They found nothing wrong with it and had us pick it up the next day. We talked them into keeping it for a couple days the following week to see if it died for them, but after three days, it didn't. They told us to have it towed in the next time the battery died. The following week, (May 27) it died while I was at work and I had it towed in so they could see it dead and run a code. They said they found nothing wrong with it and sent me an email and text on May 30 saying to come pick up my Sonata. I am very frustrated because something is obviously wrong with the battery. I cannot continue to have my car randomly dying! Jones Hyundai has told me there is nothing they can do. When I do a simple Google search for this make/model/issue, there are MANY people experiencing the same problem, so I don't understand why the service department at Jones Hyundai can't do the same. How can they just return my car to me when it is still experiencing the dead battery problem?

Jones did everything from registration to tags and new license plates. And I was able to drive home in my new vehicle that same-day. Salesman Wayne, took me over to Enterprise to return my rental at 4:30 before they closed. They towed my old car from its location to them next day. And Wayne even helped me clean out my belongings from the old car. Nothing was left to question. I Highly recommend Jones Bel Air Nissan Ask for Wayne, he will take care of you.

After performing a serpentine belt replacement and a recall fix on my Elantra the Jones Hyundai mechanic left a small (3 inch?) screwdriver standing vertically inside a hollow of the battery so that when he closed the car hood the screwdriver punctured a hole in the battery. I discovered this when I took my car to have the oil changed. Standing with the mechanic as he opened the hood I saw something that looked like a small pen sticking out of the battery. He explained what it was (a special small screwdriver, clearly an auto mechanics) and that he couldn't do anything to fix the battery. He urged me to have it replaced right away because of the danger. After calling Jones and being passed around to three different people telling me they didn't have an appointment for another 10 days, I insisted on speaking to the service manager. He relented after I told him that if anything happened to me because of this issue their dealership would be liable. Not only was this dangerous (leaking battery acid), but Jones Hyundai service manager and his boss insist that replacing the battery for free (the battery that their technician destroyed) meant they didn't owe me a refund for faulty service. So I've been driving around in a dangerous car that has been leaking battery acid and has caused me to lose a day of work and not a word of apology. Rather then apologize they maintain that I should be grateful that they changed the battery for free. As I explained to the rude service manager and his rude boss as they stood over me, I refuse to pay for a poorly performed service. We'll see...the charge has been disputed.

2016 tucson had the motor replaced last year under warranty took it back recently for loss of power turbo went bad because of the motor issue last year the technician recently even said it should have been replaced we have been getting the run around and still trying to charge us to fix the issue

Such a great place to go. We bought our first Jones vehicle in 2020 and still have it. Last Sept 2023, we brought my cousin and he got a car. Just went back today 3/20/24 and within a couple of hours left in a brand new 2024 Hyundai Tucson with 19 miles on it. This was a gift for my Mother and she LOVES it. Parked in driveway and handed her the keys. A special thank you to Alyson who helped me out on the Facebook Messenger (I responded to one of their facebook ads) and to Michael T Stender, the salesman who was literally at the door when I parked and got me in and out, the finance dept and Peter who handled the paperwork.

Enjoyed the car but staff became Rude and bad attitude, as well as a lot of miscommunication and misinformation. Would not recommend!

I took my car in to see (not trade, sell) and they made me a verbal offer after inspecting the car. They visually inspected it, researched its value, scanned the bar code to look up the original Window Sticker, etc. and had all the necessary info to make the offer. When I called a couple of days later to complete the transaction, they said they didn't realize it wasn't a wide body trim and were no longer interested. Complete waste of time. True "used car" experience by typical used car salesmen.

Management lacks the ability to communicate kindly and respectfully, and help customers navigate these strange times when the car you want to buy just isn't available. Feels like the good old boys club - If you are a woman looking to purchase, don't bother going there!

Nothing but problems and I was given a run around with my 2022 Hyundai Tucson that originally had a recall that I know was not fixed . Even gave Jones Service Dept all the proof of the problem my car was having from other Hyundai customers with a fix and the contact number to call from another Hyundai dealer who fixed the problem and the manager Jay never bothered . He just kept telling me he knows the problem with my car but he has no resolution. Taking my business to another Hyundai dealer to get it fixed thankfully they got me an appt away after I told them what I have been going through to get my cars shaking steering wheel fixed at highway speeds . I mean at least call the customer back I had to go in person just to speak to management because they DO NOT RETURN CALLS !