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Jones Preowned Superstore

3.4
(731 reviews)
Visit Jones Preowned Superstore
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–8:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday Closed Closed
2018 state dealer award View 3 awards
2018 state dealer award
2018 consumer dealer award 2017 consumer dealer award
Used (410) 670-7108 (410) 670-7108
Service (410) 670-7090 (410) 670-7090

Inventory

See all 486 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2016.
Even though we have changed our name Bel Air Hyundai is still your local dealership that serves the needs of all our Maryland Hyundai customers. Whether you are looking for a new Hyundai in Maryland come see Bel Air Hyundai. Located on the corner of Bel Air Road and Harford Road your greater Baltimore Hyundai dealer is easy to find from anywhere in Maryland. We are just minutes northeast of Baltimore on Highway 1. Please view our hours and directions page if you need specific driving directions to our Bel Air Hyundai dealership.

We Serve All Baltimore Hyundai Customers
Jones for a Lifetime!!

Service center

Phone number (410) 670-7090

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Reviews

3.4
(731 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Such a great place to go.

Such a great place to go. We bought our first Jones vehicle in 2020 and still have it. Last Sept 2023, we brought my cousin and he got a car. Just went back today 3/20/24 and within a couple of hours left in a brand new 2024 Hyundai Tucson with 19 miles on it. This was a gift for my Mother and she LOVES it. Parked in driveway and handed her the keys. A special thank you to Alyson who helped me out on the Facebook Messenger (I responded to one of their facebook ads) and to Michael T Stender, the salesman who was literally at the door when I parked and got me in and out, the finance dept and Peter who handled the paperwork.

5.0

Such a great place to go.

Such a great place to go. We bought our first Jones vehicle in 2020 and still have it. Last Sept 2023, we brought my cousin and he got a car. Just went back today 3/20/24 and within a couple of hours left in a brand new 2024 Hyundai Tucson with 19 miles on it. This was a gift for my Mother and she LOVES it. Parked in driveway and handed her the keys. A special thank you to Alyson who helped me out on the Facebook Messenger (I responded to one of their facebook ads) and to Michael T Stender, the salesman who was literally at the door when I parked and got me in and out, the finance dept and Peter who handled the paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for this amazing review, Shadow! We love knowing that you had such a great experience with our team. We hope your mother enjoys her new Tucson! Welcome to the Jones family!

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1.0

Enjoyed the car but staff became Rude and bad attitude,

Enjoyed the car but staff became Rude and bad attitude, as well as a lot of miscommunication and misinformation. Would not recommend!

1.0

Enjoyed the car but staff became Rude and bad attitude,

Enjoyed the car but staff became Rude and bad attitude, as well as a lot of miscommunication and misinformation. Would not recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Misa. We are extremely disappointed that this was your experience with us. We would like to hear more about your visit. If you would, please send your information to kwaterhouse@jonesjunction.com.

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1.0

Complete clown show.

I took my car in to see (not trade, sell) and they made me a verbal offer after inspecting the car. They visually inspected it, researched its value, scanned the bar code to look up the original Window Sticker, etc. and had all the necessary info to make the offer. When I called a couple of days later to complete the transaction, they said they didn't realize it wasn't a wide body trim and were no longer interested. Complete waste of time. True "used car" experience by typical used car salesmen.

1.0

Complete clown show.

I took my car in to see (not trade, sell) and they made me a verbal offer after inspecting the car. They visually inspected it, researched its value, scanned the bar code to look up the original Window Sticker, etc. and had all the necessary info to make the offer. When I called a couple of days later to complete the transaction, they said they didn't realize it wasn't a wide body trim and were no longer interested. Complete waste of time. True "used car" experience by typical used car salesmen.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Christopher. We are disappointed to hear that this was your experience with us! We have passed this information along to our Customer Relationship Manager and our Store Manager to look into this further.

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2.0

Management lacks the ability to communicate kindly and

Management lacks the ability to communicate kindly and respectfully, and help customers navigate these strange times when the car you want to buy just isn't available. Feels like the good old boys club - If you are a woman looking to purchase, don't bother going there!

2.0

Management lacks the ability to communicate kindly and

Management lacks the ability to communicate kindly and respectfully, and help customers navigate these strange times when the car you want to buy just isn't available. Feels like the good old boys club - If you are a woman looking to purchase, don't bother going there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are extremely disappointed to hear that this was your experience with us. We would like to hear more about your visit and look further into this. If you would, please send your contact information to feedback@jonesjunction.com and our Customer Relationship Manager can reach out.

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1.0

Nothing but problems and I was given a run around with my

Nothing but problems and I was given a run around with my 2022 Hyundai Tucson that originally had a recall that I know was not fixed . Even gave Jones Service Dept all the proof of the problem my car was having from other Hyundai customers with a fix and the contact number to call from another Hyundai dealer who fixed the problem and the manager Jay never bothered . He just kept telling me he knows the problem with my car but he has no resolution. Taking my business to another Hyundai dealer to get it fixed thankfully they got me an appt away after I told them what I have been going through to get my cars shaking steering wheel fixed at highway speeds . I mean at least call the customer back I had to go in person just to speak to management because they DO NOT RETURN CALLS !

1.0

Nothing but problems and I was given a run around with my

Nothing but problems and I was given a run around with my 2022 Hyundai Tucson that originally had a recall that I know was not fixed . Even gave Jones Service Dept all the proof of the problem my car was having from other Hyundai customers with a fix and the contact number to call from another Hyundai dealer who fixed the problem and the manager Jay never bothered . He just kept telling me he knows the problem with my car but he has no resolution. Taking my business to another Hyundai dealer to get it fixed thankfully they got me an appt away after I told them what I have been going through to get my cars shaking steering wheel fixed at highway speeds . I mean at least call the customer back I had to go in person just to speak to management because they DO NOT RETURN CALLS !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are extremely disappointed to hear about your experience with us. We strive for communicative, friendly, and helpful service from all of our staff members and we are sorry we did not meet your expectations. We thoroughly apologize for any inconvenience we have caused and are disappointed we lost your business with us. We would like to look further into your experience. Please email us at feedback@jonesjunction.com and our Customer Relations Manager has been made aware of your review and will be looking for your correspondence.

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1.0

I Came in for a FREE oil change service that comes with

I Came in for a FREE oil change service that comes with the Jones for a Lifetime offer when you purchase a car from the dealership however, I leave with a $300 Invoice due to the sales advisor offering a service but leaving out the price. Why Offer something that is $300 if I came for a free service? Also, why wouldn't you disclose the price before performing the service. Both the sales advisor (Mitch) and the manager we're very arrogant and had nasty attitudes. You would think that someone in a managerial position would make the situation better or see both sides of the story but, in this case, it was a completely different outcome, Jay, the manager I spoke to who reacted very negatively, he aggressively gave me keys and said, "Just Do NOT come back here again". Customer Service is very poor.

1.0

I Came in for a FREE oil change service that comes with

I Came in for a FREE oil change service that comes with the Jones for a Lifetime offer when you purchase a car from the dealership however, I leave with a $300 Invoice due to the sales advisor offering a service but leaving out the price. Why Offer something that is $300 if I came for a free service? Also, why wouldn't you disclose the price before performing the service. Both the sales advisor (Mitch) and the manager we're very arrogant and had nasty attitudes. You would think that someone in a managerial position would make the situation better or see both sides of the story but, in this case, it was a completely different outcome, Jay, the manager I spoke to who reacted very negatively, he aggressively gave me keys and said, "Just Do NOT come back here again". Customer Service is very poor.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We take your feedback very seriously and are disappointed to hear you did not have a good experience with us during your last visit. We strive for great service in all of our departments and we are sorry we did not meet your expectations. We would love to speak with you regarding your visit. At your nearest convenience, please email us at feedback@jonesjunction.com. We have alerted our Customer Relations Manager and they will be in touch. Thank you for choosing Jones.

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2.0

Not Helpful

Jerry is the best 17 year sales experience 17 year of be shady and lying. I asked if the vehicle come with floor mat, he said no. Rather than saying let me see what I can do. And I asked the owner manual he said everything is all online now. As I was leaving the dealership Jerry asked what if I can get you the floor mat, will that seal the deal. 0.o xxx. So I agree, I handle over a express draft paper, Jerry look at it for 3 second and said we don’t accept this.0.o Rather than walking over and ask the finance officer. However, to whom is reading this if you are buying a car there GO SEE CHRIST HERNANDEZ he is more helpful and friendly.

2.0

Not Helpful

Jerry is the best 17 year sales experience 17 year of be shady and lying. I asked if the vehicle come with floor mat, he said no. Rather than saying let me see what I can do. And I asked the owner manual he said everything is all online now. As I was leaving the dealership Jerry asked what if I can get you the floor mat, will that seal the deal. 0.o xxx. So I agree, I handle over a express draft paper, Jerry look at it for 3 second and said we don’t accept this.0.o Rather than walking over and ask the finance officer. However, to whom is reading this if you are buying a car there GO SEE CHRIST HERNANDEZ he is more helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, we are disappointed to hear you did not have a good experience with us. We strive for our entire staff to provide friendly, communicative, and thorough service and we are sorry we did not meet your expectations. We would like to hear more about your visit. At your convenience, please email us at feedback@jonesjunction.com and a member of our Customer Relations team will be in touch.

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5.0

Michael S.

Michael S. exceeding our expectations. Everything went real smooth. Mike got us a good deal on a trade in plus a great price on a new car. Rick

5.0

Michael S.

Michael S. exceeding our expectations. Everything went real smooth. Mike got us a good deal on a trade in plus a great price on a new car. Rick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are glad we could exceed your expectations and make your experience a smooth one! Thank you for choosing Jones!

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4.0

The car my daughter bought is very nice and a fair price.

The car my daughter bought is very nice and a fair price. Salesman called me immediately once I sent an inquiry to them about it.

4.0

The car my daughter bought is very nice and a fair price.

The car my daughter bought is very nice and a fair price. Salesman called me immediately once I sent an inquiry to them about it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your review! We are glad we could provide a good experience for you and your daughter! Thank you for choosing Jones!

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5.0

I just had my car fix at Jones and the best service ever.

I just had my car fix at Jones and the best service ever. My car was fixed in 1 day. I could not believe it. I had the best customer service ever!!! Thank you so much Brian and Ryan. I rate you as the best dealership in Harford County!!!! I am also grateful for all your help!!

5.0

I just had my car fix at Jones and the best service ever.

I just had my car fix at Jones and the best service ever. My car was fixed in 1 day. I could not believe it. I had the best customer service ever!!! Thank you so much Brian and Ryan. I rate you as the best dealership in Harford County!!!! I am also grateful for all your help!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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