Reviews
I took my truck in for a recall. It was a fast fix I came in. And left less than an hour. And the service was very professional, and they were very courteous.
I took my truck in for a recall. It was a fast fix I came in. And left less than an hour. And the service was very professional, and they were very courteous.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words about Rivertown GMC, Bernard! We’re thrilled to hear that your recall fix was quick and that you experienced our professional and courteous service. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team
Mike Clark always provides friendly and professional service for my cars and trucks. Highly recommend Mike to anyone seeking a service professional at this dealership.
Mike Clark always provides friendly and professional service for my cars and trucks. Highly recommend Mike to anyone seeking a service professional at this dealership.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, William! We appreciate your recommendation and are thrilled to hear that Mike has consistently provided you with friendly and professional service for your cars and trucks. We look forward to serving you again at Group 1 GMC Rivertown! Sincerely, The Rivertown Buick GMC Team
Greg McCart has been taking care of my family vehicles 16 years. His keen attention to detail and customer service satisfaction is why i will always have my vehicles serviced there whether it?s a GM product or not. I can not say enough about his professionalism! The very best service agent in the business!
Greg McCart has been taking care of my family vehicles 16 years. His keen attention to detail and customer service satisfaction is why i will always have my vehicles serviced there whether it?s a GM product or not. I can not say enough about his professionalism! The very best service agent in the business!
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful review, Kevin! We’re thrilled to hear about your positive experience with our service team, especially with Greg. His dedication to customer satisfaction and attention to detail truly set Rivertown GMC apart. We appreciate your loyalty over the years and look forward to continuing to serve you and your family, no matter the vehicle. See you next time! Sincerely, The Rivertown Buick GMC Team
I booked an appointment for 8:30am, I arrived at 8:20am and left at 11:40! It should not take 3 and 1/2 hours to get a car serviced!
I booked an appointment for 8:30am, I arrived at 8:20am and left at 11:40! It should not take 3 and 1/2 hours to get a car serviced!
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- Overall experience
- 2.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service and prices. Jamie was extremely helpful and always responded to to my concerns.
Great customer service and prices. Jamie was extremely helpful and always responded to to my concerns.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with Rivertown GMC and that Jamie was able to assist you effectively. We appreciate your feedback and hope to see you again soon! Sincerely, The Rivertown Buick GMC Team
Group One Rivertown GMC delivers outstanding customer service, friendly staff, professionalism, and an excellent experience every time!
Group One Rivertown GMC delivers outstanding customer service, friendly staff, professionalism, and an excellent experience every time!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Milton! We appreciate your kind words about our customer service and friendly staff at Rivertown GMC. It's great to hear you consistently have an excellent experience with us. We look forward to welcoming you back for your next visit! Sincerely, The Rivertown Buick GMC Team
Mike is very helpful each time I need service or repairs. He explains all problems in detail.
Mike is very helpful each time I need service or repairs. He explains all problems in detail.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad Mike has been so helpful in assisting you with service and repairs at Rivertown GMC. Providing detailed explanations is part of our commitment to excellent customer service. We look forward to seeing you again for your next visit! The Rivertown Buick GMC Team
I got a new employee and delivered my car at 7:45 for an 8:00 appointment. I was told it could take 2-3 hours. It took nearly 5 hours for just a 40,000 mile check with no issues. Then I ask to have my dash numbers to be put back just like I had them. Wasn’t done I had to go back and ask someone to fix it for me. Their service is usually better than this.
I got a new employee and delivered my car at 7:45 for an 8:00 appointment. I was told it could take 2-3 hours. It took nearly 5 hours for just a 40,000 mile check with no issues. Then I ask to have my dash numbers to be put back just like I had them. Wasn’t done I had to go back and ask someone to fix it for me. Their service is usually better than this.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're sorry to hear about the extended wait and the inconvenience during your recent service visit. At this time, we don't have enough information to identify your visit in our system. Please reach out to us directly with the name associated with your appointment so we can review your concerns and better understand what occurred. J.R. Carmichael Service Director - Group 1 GMC Rivertown (706) 780-4321 [email protected]
Greg McCart has been taking care of my family vehicles 16 years. His keen attention to detail and customer service satisfaction is why i will always have my vehicles serviced there whether it’s a GM product or not. I can not say enough about his professionalism! The very best service agent in the business!
Greg McCart has been taking care of my family vehicles 16 years. His keen attention to detail and customer service satisfaction is why i will always have my vehicles serviced there whether it’s a GM product or not. I can not say enough about his professionalism! The very best service agent in the business!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your amazing review! We truly appreciate your loyalty over the years and are thrilled to hear about your positive experiences with Greg at Rivertown GMC. His dedication to customer service and attention to detail are indeed invaluable. Looking forward to continuing to serve you and your family for many more years to come! Sincerely, The Rivertown Buick GMC Team
They have never vacuumed my car or even shaken the dirt off of my floor mat. I have been a customer for almost 3 yesrs. Still the facility is clean. The lady who served md today was polite and professional home one of the condescending man who has primarily served me or wrote my invoice yesterday
They have never vacuumed my car or even shaken the dirt off of my floor mat. I have been a customer for almost 3 yesrs. Still the facility is clean. The lady who served md today was polite and professional home one of the condescending man who has primarily served me or wrote my invoice yesterday
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We unfortunately do not offer courtesy vacuuming or cash washing at this location. We are sorry for any lack of communication. Sincerely, J.R. Carmichael Service Director - Group 1 GMC Rivertown [email protected]