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Every time I take my car into Service, it doesn't matter if it is scheduled maintenance or to check on a concern, Josh Gates provide superb customer service... and peace of mind. Every time.
Andre Warren was outstanding. (However, this is my sixth effort at submitting an evaluation. Your email systems suck!)
On my 4th Mini Clubman. Always a superb experience leasing a car with Bob Smith. Knowledgable, caring, professional sales team always willing to work with... you for a great deal. Especially want to commend Andre Warren for his outstanding service. He is the person to see if you are going to Bob Smith. He got us to into a new lease on an early turn in with a number we were all not sure could be accepted. But he did it. And he is just a genuine, personable, classy guy. No pressure, no sales talk. And we have been dealing with Josh in the service department through all of our Minis and he is first rate as well. Best part of Bob Smith Mini is there loaners are Minis and BMWs. We know if Bob Smith maintains this level of service we will keep coming back!
I took my 2015 Mini in for routine maintenance with Josh Gates. Quick easy check-in (as always). I got a courtesy shuttle ride back home and in a few hours... received a call from Josh letting me know my car was ready. Went to pick up the car and while waiting, my husband was checking out the showroom and started talking to "Rockstar" about a few cars. Long story short, we traded in our current lease. which still had 10 months left on it, got into a 2017 2 door hardtop S, (which is the same car I had before but it was a base model, no frills) with lots of bells and whistles for only $11 more a month and only $400 down!!! "Rockstar" worked his magic with Karen Thompson in finance and got us a great deal. We kept them there until 10:00 pm after everyone had already left except the manager and they still walked us out with smiles on their faces...now that's what you call EXCELLENT CUSTOMER SERVICE! Definitely visit Bob Smith Mini and ask for "Rockstar" and you too will have an excellent experience.
A joy from start to end. Motoring advisor was knowledgeable, experienced in MINIs, helpful, and fun. I found the car that was almost exactly what I wanted,... and found a way to make it the perfect car for me. That would not have happened at any other dealership. All the other people I met were also in full support mode. I was well cared for.
This was the summer that everything went wrong with my Mini, in June I had to have the coolant system replaced, and in July I had to replace my clutch... and then a week later my power steering motor went out. My Mini has 110,000 miles on it and I know things start to go wrong but on a teachers salary my funds are limited. The Dealer closest to me was unfriendly and quoted me an outrageous price so I called Josh at Bob Smith Mini and he worked hard to get me a good price. Josh was kind and he got my car in right away and the price was the best around. I will never go anywhere but Bob Smith Mini for my car repairs!
They always take great care of my car and Josh, my service advisor is the best!
I brought my old lease in for service. I had only owned cars before, so I wasn't certain how to end the lease and move forward with a new car. I was... SO well taken care of returning the old lease and getting a new car. I felt even quite empowered by the women helping me. Women helping women with cars is definitely the way to go, gals! This place is truly the best and most trustworthy dealership in LA.
Brittany was awesome! Great place and great cars!
We drove down from Santa Maria to address a recall item and some basic service on my Mini. Our service advisor, Kenneth Firmin, and his service team were... a pleasure to deal with. They were warm and welcoming upon arrival. Ken was very friendly, informative, thorough, honest, and efficient. He quickly checked us in, set us up for the day, and provided with us timely status updates throughout day. Ken even stayed late on Friday to ensure we were taken care of and ready for our drive home. Thank you for the unparalleled customer service.