Reviews
I had an extremely disappointing experience at the MINI
I had an extremely disappointing experience at the MINI dealership in Calabasas. They quoted me over $2,600 for a service that my trusted local mechanic completed for only $800—a massive and unjustifiable difference. I was shocked by the inflated pricing and felt it was completely dishonest. It’s hard not to feel taken advantage of when the cost discrepancy is that extreme. I strongly urge others to get a second opinion before agreeing to any service here. Transparency and integrity are clearly lacking. Very unfortunate experience.
I had an extremely disappointing experience at the MINI
I had an extremely disappointing experience at the MINI dealership in Calabasas. They quoted me over $2,600 for a service that my trusted local mechanic completed for only $800—a massive and unjustifiable difference. I was shocked by the inflated pricing and felt it was completely dishonest. It’s hard not to feel taken advantage of when the cost discrepancy is that extreme. I strongly urge others to get a second opinion before agreeing to any service here. Transparency and integrity are clearly lacking. Very unfortunate experience.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we are very disappointed to hear about your experience with us at Bob Smith MINI. We’re truly sorry to hear about the frustration and disappointment you felt during your recent visit. If you're open to it, we’d appreciate the opportunity to speak with you directly and review the situation further. Please contact us at the email down below, and we'll be in touch. Thank you. customerservice@bobsmithbmw.com
In my many years of buying and leasing cars I have never
In my many years of buying and leasing cars I have never had a better and more pleasurable experience. Jacinda was professional, knowledgeable and always ready with more information about the Mini Clubman. If you are considering a Mini make sure to call Jacinda.
In my many years of buying and leasing cars I have never
In my many years of buying and leasing cars I have never had a better and more pleasurable experience. Jacinda was professional, knowledgeable and always ready with more information about the Mini Clubman. If you are considering a Mini make sure to call Jacinda.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for this 5-star review of Bob Smith MINI! We’re delighted to hear that Jacinda provided you with such a pleasant car buying experience. Thank you for recommending her, and congratulations on your new Clubman! We look forward to assisting you again in the future.
The service department keeps you informed throughout the
The service department keeps you informed throughout the entire service process so that there are no surprises.
The service department keeps you informed throughout the
The service department keeps you informed throughout the entire service process so that there are no surprises.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, we greatly appreciate your recent review of Bob Smith MINI. We’re so glad to hear that our service department kept you informed every step of the way. Clear communication is a top priority for us, and we’re happy you had a positive, transparent experience. Thanks for choosing Bob Smith, we look forward to serving you again in the future!
I had a problem with my car and just brought it in with
I had a problem with my car and just brought it in with no appointment and Matthew in the service department helped me out right away. He fit me in, was exceptionally polite and on point with timing etc. my first time there and instantly made me feel like a long time client - which I will now be
I had a problem with my car and just brought it in with
I had a problem with my car and just brought it in with no appointment and Matthew in the service department helped me out right away. He fit me in, was exceptionally polite and on point with timing etc. my first time there and instantly made me feel like a long time client - which I will now be
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for this 5 star review of Bob Smith MINI. We’re thrilled to hear that Matthew was able to assist you promptly and made you feel like a valued client during your first visit. Your satisfaction is our priority, and it’s fantastic to know that you’ll be returning as a loyal customer! If you need any further assistance or have questions in the future, please don’t hesitate to reach out. Thanks for choosing Bob Smith!
Great experience servicing my car at Bmw with Rey.
Great experience servicing my car at Bmw with Rey. He always took great care of my car. I’ve been going here almost 9 years. Thank you for amazing service!
Great experience servicing my car at Bmw with Rey.
Great experience servicing my car at Bmw with Rey. He always took great care of my car. I’ve been going here almost 9 years. Thank you for amazing service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Arian, thank you so much for the 5-star review of us here at Bob Smith MINI! We’re thrilled to hear that Rey has consistently provided excellent care for your car over the past nine years. Your loyalty means a lot to us, and we appreciate your positive feedback. Thank you for always choosing Bob Smith, we look forward to continuing to serve you in the future!
Amazing customer service… personally came to my rescue
Amazing customer service… personally came to my rescue with a dead battery ( the manager, which I wish I had his name) . Updated when needed, provided an Uber for me.
Amazing customer service… personally came to my rescue
Amazing customer service… personally came to my rescue with a dead battery ( the manager, which I wish I had his name) . Updated when needed, provided an Uber for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you so much for this 5 star review of Bob Smith MINI. It's wonderful to hear we could come to the rescue and help you with this dead battery! Thanks for trusting the team here, we are always here for you anytime!
Honesty, as well as speedy service, Quick text replies
Honesty, as well as speedy service, Quick text replies and no pressure, made things work on price as well.
Honesty, as well as speedy service, Quick text replies
Honesty, as well as speedy service, Quick text replies and no pressure, made things work on price as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi there, thank you so much for this recent 5 star review of Bob Smith MINI. We’re delighted to hear that you appreciated our honesty, speedy service, and quick replies. If you need any further assistance or have any questions, please feel free to reach out. Thanks for choosing Bob Smith, we look forward to serving you again in the future!
Matthew was amazing as usual!
Matthew was amazing as usual! Great service and professionalism; Bob Smith could use more reps just like him. He always communicates well, is honest, and is not pushy. When our service light still came on after the car was serviced, Matthew personally came out and reset it himself. He deserves a ten-star rating as we’ve been servicing our MINI there since 2012 and he’s the best service rep we’ve ever had. Thanks Matthew; see you next time! Lance and Eva Novak
Matthew was amazing as usual!
Matthew was amazing as usual! Great service and professionalism; Bob Smith could use more reps just like him. He always communicates well, is honest, and is not pushy. When our service light still came on after the car was serviced, Matthew personally came out and reset it himself. He deserves a ten-star rating as we’ve been servicing our MINI there since 2012 and he’s the best service rep we’ve ever had. Thanks Matthew; see you next time! Lance and Eva Novak
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you so much for sharing this review of Bob Smith MINI. We're happy to hear that Matthew continues to provide you with exceptional service and professionalism. It’s wonderful to know that his honesty, communication, and dedication have made such a positive impact on your experience. Thanks for choosing Bob Smith, we look forward to your next visit!
Jacinda was super helpful and diligent throughout the
Jacinda was super helpful and diligent throughout the entire process. She made the experience as seamless as could be and I greatly appreciate all she did. Super happy with the new Mini EV!
Jacinda was super helpful and diligent throughout the
Jacinda was super helpful and diligent throughout the entire process. She made the experience as seamless as could be and I greatly appreciate all she did. Super happy with the new Mini EV!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there! We appreciate the 5 star review of Bob Smith Mini! We're glad Jacinda could make this entire process go smoothly for you. Thanks for trusting Bob Smith to get this done, we hope you enjoy your new MINI EV!
I purchased a Mini SE.
I purchased a Mini SE. Miki made the process smooth and easy. Great customer service!
I purchased a Mini SE.
I purchased a Mini SE. Miki made the process smooth and easy. Great customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Kate, thanks for this 5 star review of Bob Smith MINI! We're happy to hear Miki could make this such a smooth and seamless process for you. Thanks for choosing Bob Smith, enjoy your new MINI!