Lithia Chrysler Jeep Dodge Ram of Wasilla

Thank you for sharing your experience. We're glad our team at Lithia Chrysler Jeep Dodge of Wasilla could assist with your Jeep purchase. Enjoy the ride!

Thank you for your business and the 5-star review! We do appreciate it!

Tom, I am happy you were able to speak with our service manager. I did follow up with him and it sounds like we addressed the issues with your vehicle and had you on the road in a reasonable amount of time. If this is not the case, please let me know. Regarding your issues with sales, please know that unless you have tried to buy a vehicle with us in the last year you have not interacted with what is an entirely new sales staff and new management! I also implore you to check out our pricing online for both new and used as we have the lowest new prices in the state and are highly competitive with our used pricing, most under book value! Please let us know how we can assist in the future and if we can earn your business! Ansel Sandone AGM Lithia CJDR Wasilla ASandone@Lithia.com

Edit: The service manager, saw my review before leaving the dealership and asked to talk to me about it. He took a minute to explain why they don't currently have loaners for warranty repairs, and it has to do with Stellantis not wanting to pay a reasonable amount to the dealers. Jim also expressed his desire to fix issues with the dealership, so customers are happy with their experiences. Jim seems genuine, hopefully he is successful.

New edit: I finally got my truck fixed as of May 9, 2025 only because I had to agree to pay to expedite the repair parts or wait an additional 5-6 weeks. That is insane and ridiculous. Lithia or more specifically Jim Marsh told me that Stellantis/Mopar would not pay to expedite my warranty parts and the alternative with the way they ship would take 5-6 weeks. I agreed to pay the expediting and fight it later. I called Mopar and they were extremely receptive and told me they expedite parts all the time and do not charge the dealers. They then sent me an email so I could submit for reimbursement for the shipping and the pro-rated monthly payment for my truck while it was in the shop. A good customer-service focused company would be helping their warranty customers navigate this without extra cost, instead of blaming the mothership. I was told today when I picked my truck up (after waiting 30 minutes because Jim Marsh ignored me while standing right in front of him and went to do other things.) that "of course they would blame us" and "I've been doing this for 20 years and they never pay that" yet they are.... The arrogance of service advisors is astounding. I used to work at Lithia Dodge of South Anchorage and it was no different. It is either the company that does not manage the expectations that its employees need to have good customer service-oriented attitudes or perhaps the job of a service advisor is just attractive to xxxxxx bags who don't have any desire to have repeat customers. Either way I had hope that this issue would get better at Wasilla Ram, but that's all reverted right back to zero. Jim Marsh decided to take a "woe is me" approach when I was irate at the situation saying things like "I try my best and you can't please everyone" and "I jump through hoops to try to take care of customers" I'm not sure what hoops he's pretending to jump through, but me having to pay to get my warranty repair taken care of in a reasonable amount of time (all over $30) at a dealership that doesn't offer warranty loaners because he didn't even try to get the $30 taken care of, is not what anyone would call "jumping through hoops" Perhaps Lithia should reevaluate how it wants to be as a company. I doubt I would have this issue at Kendall CJDR in Soldotna, which is why I bought my truck there in the first place and not Lithia Chrysler Jeep Dodge Ram of Wasilla.

Thank you for the kind words. We appreciate your feedback and are glad you had a great experience with Lithia Chrysler Jeep Dodge of Wasilla.

Thank you for the kind words about our team at Lithia Chrysler Jeep Dodge of Wasilla. We look forward to your future visits.

Hello, Please know your feedback is very important to us. I would like to speak with you about your experience with our Service Team regarding the available appointments, as well as the work done on your Jeep. At your earliest convenience, please send me an email with your contact information so we may discuss this further. Best regards, Daniel Bridgeman Service Manager danielbridgeman@lithia.com

We're glad to hear you found it easy to work with our team at Lithia Chrysler Jeep Dodge of Wasilla. If you have specific feedback about the detail shop, feel free to reach out so we can address any concerns. Thank you for your review.

We're happy our team could assist with your JEEP purchase at Lithia Chrysler Jeep Dodge of Wasilla. It's great to know they made it an easy process for you and helped provide clarity, especially regarding financing options. Thank you for recommending us, and enjoy your new JEEP!

Thank you for choosing Lithia Chrysler Jeep Dodge of Wasilla once again. We're grateful for your continued trust in our team and service. Take care, and enjoy your new vehicle!

Thanks for choosing Lithia Chrysler Jeep Dodge of Wasilla. I’m glad our team made your experience smooth and efficient.