Wetzel Ford

Although I had a pitiful experience with the sales dept, I continue to used the service dept. I have always been treated right by Marty and will continue to take my vehicle there for quality service

To lazy to accomodate. Calling and operator act like I'm bothering them. Service so called manager rude, un helpful. Typical excuses. If your not gonna help, why answer phone?

Chevy did an awesome job helping me with my New Ford Ranger . He did a great job I drove 2 hours for the service he provided. I’ll definitely be back

i’m 18 years old and bought my first truck today. Chris and all the Wetzel Guys were AWESOME. best service you can get and will definitely continue being a customer here

Nothing is more difficult than identifying an intermittent car issue , wetzel went above and beyond in taking care of my expedition . Spencer I. The service department did fantastic , will absolutely buy from them In the future ..... great Service department

I was looking for a late model Ford f-150 and found a couple at Wetzel Ford Richmond, In. Contacted Josh Rader in sales. And I will be glad to say a Classy young man and appears very honest. He worked with me to get me all the info he could. And I will tell you I live 3 hours from this dealership so I really didn't want to make a trip and be lied to. And he completely understood this, and did everything possible to get a deal made without even seeing my truck to trade. I might add you don't really expect everything to work out when you are this far away from dealer. But I will tell you he had done everything possible and no problems what so ever. Had the vehicle ready for me to drive and had the people available to check my trade. Went completely out of his way to make us comfortable and to explain anything I ask and to show me every feature to truck and how it worked. And yes I did buy the truck from Josh, and want to add worked with Bart in finance dept and he was very helpful. Explained all options available to me and answered all questions I had. I know not everybody has all positive reviews but I have to say I have no complaints at all with the people at Wetzel Ford. Josh I have to say is a fine young man and extremely helpful.. Thank You ! I know on the outside looking in a person would think , with me living so far away, they would care less because they don't expect you to bring vehicle back for service ect. But they did take the time to explain warranty options and I think I am covered very well. And I do believe if I have any issues I can depend on them. Time will tell. To the owners of the dealership, take note you have a excellent customer oriented salesman in Josh Rader. THANK YOU Josh

Needed a lower front grill for my 08 Mustang. Greated by Ben Cooper, I showed him a photo of the front of my car and we went to his computer and found exactly what I needed. The part was in the next day by noon. Ben even opened the shipping box to make sure I did not need any additional mounting hardware. I would recomend this parts department to anyone. Thanks Ben

Once again perfect and above and beyond customer service by all. I am a returning customer who just purchased a new Ford F150 from the team. Everything from my arrival, test drive, finance, and delivery was super smooth. I can do nothing but recommend the team for your purchase. My truck had to be obtained from another dealer as I wanted a very specific combination and they found it with in 30 min and sent a driver to get it first thing the next morning and I took delivery of it that afternoon. Thats above and beyond in my book. They got me what I wanted and the wife and I are very happy look forward to future dealings with Wetzel family of dealerships.

We were looking to trade in our vehicle and were interested in looking at two specific vehicles which we researched on the net before hand. One car was nowhere to be found and no one had a clue what happened to it. During the test drive of the second the salesman was unable to answer most specific vehicle questions even though he supposedly showed the vehicle before. During the financing phase they offered us full pay off of our trade in vehicle and a fixed monthly rate within our budget but asked us to come back the next day due to their financial guy having left for the day already. After going back the next day they not only increased the monthly payment but also the down payment and shortened the time frame! If they cannot stick to a deal they offer then just do not name numbers. Highly unprofessional in every instance, costumer unfriendly, unqualified staff and unorganized inventory.

I am glad I decided to drive a little to save a lot. The price was just what I wanted on both my trade and purchase of my new F150. When I arrived, since I drove just over an hour, they had the vehicle all washed and SUPER clean for our inspection. It was perfect, and after a short ride to check everything out, we went through with the purchase. We even had a conversation with Nick Wetzel about our great experience, and told them we would be happy to refer family and friends. Look them up, if our experiece could be of help for you please tell them why you came in. Enjoy!!