Needed a lower front grill for my 08 Mustang. Greated by Ben Cooper, I showed him a photo of the front of my car and we went to his computer and found... exactly what I needed. The part was in the next day by noon. Ben even opened the shipping box to make sure I did not need any additional mounting hardware. I would recomend this parts department to anyone. Thanks Ben
I was looking for a late model Ford f-150 and found a couple at Wetzel Ford Richmond, In. Contacted Josh Rader in sales. And I will be glad to say a Classy... young man and appears very honest. He worked with me to get me all the info he could. And I will tell you I live 3 hours from this dealership so I really didn't want to make a trip and be lied to. And he completely understood this, and did everything possible to get a deal made without even seeing my truck to trade. I might add you don't really expect everything to work out when you are this far away from dealer. But I will tell you he had done everything possible and no problems what so ever. Had the vehicle ready for me to drive and had the people available to check my trade. Went completely out of his way to make us comfortable and to explain anything I ask and to show me every feature to truck and how it worked. And yes I did buy the truck from Josh, and want to add worked with Bart in finance dept and he was very helpful. Explained all options available to me and answered all questions I had. I know not everybody has all positive reviews but I have to say I have no complaints at all with the people at Wetzel Ford. Josh I have to say is a fine young man and extremely helpful.. Thank You ! I know on the outside looking in a person would think , with me living so far away, they would care less because they don't expect you to bring vehicle back for service ect. But they did take the time to explain warranty options and I think I am covered very well. And I do believe if I have any issues I can depend on them. Time will tell. To the owners of the dealership, take note you have a excellent customer oriented salesman in Josh Rader. THANK YOU Josh