Hoselton Toyota

The care and customer service have always been excellent. The service department keeps me informed of the issues and doesn’t try to upsell whenever there is a problem. Great job!

We were on our way from Albany to Toronto when our Prius had a problem. Since we were just East of Rochester and my wife knew of Hoselton, we drove straight to 50 Marsh Road. Matt Grammatico looked at our car and after consulting with the techs told us it was unsafe to drive. It was late on a Friday afternoon and we were in a pickle. And they would not be able to get to the car until Monday noonish But Matt stepped up and found us a rental at a reasonable price to complete our trip. So on Monday, we got a call from Matt at about 8 in the morning. Diagnosis done and we would be able to be back on the road by early afternoon! Done! Matt and Hoselton went above and beyond to help us complete our trip. Thank you Matt and all the folks in the Service Department at Hoselton Toyota.

Absolutely amazing customer service !! Jose (JJ) was one of the kindest people and my family and i had an amazing experience. 10/10. Not only was he super friendly but he was also extremely helpful and not pushy.

Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!

We ordered our Rav Hybrid in April and Jake kept us updated on its final arrival. Jake and the other staff members made it easy for the final purchase. This is our fourth vehicle from Hoselton. Very pleased with everyone we come in contact with.

TERRIBLE SERVICE DEPARTMENT. I dropped off my 2 month old car on 1/3/24 for a water leak and picked it up 2 days later with two dents on my driver side door jams. Service manager denied immediately without even checking with technicians. After I showed him a photo I took of the interior trims all ripped out on the driver side during service (the 2 dents happen to both be on the driver side…), he offered paintless dent repair but still denied fault, however, the dents are too deep and unfixable through paintless dent repair. They refuse to take responsibility and repair the dents, so those dents are forever on that vehicle. I have bought 2 vehicles from Hoselton and had good experience with the sales department, however, there is not a single service department visit that was problem-free from the 10+ visits I’ve had. The technicians either straight up didn’t fix my radar sensor even though they replaced the whole sensor (previous vehicle), or they adjust the hood to fix a gap in the front but create even larger gaps on the sides, or they take off interior trims for a repair but leave them unclipped when returned to me (multiple spots), or they just leave damage on your car and make you live with it. Most of these mistakes are made by “Hoselton’s most senior master technicians” according to their service manager, and according to their service director, “there is no one better than this guy in the Rochester region.” This is how pathetically low workmanship standard has come to. Don’t even get me started on how the service director downplays customer concerns and acts like he will still give time to your concerns out of his generosity. Between the technicians and the service management, the people are arrogant, untrustworthy and incompetent, completely devoid of any attention to detail. If you care about your car, don’t let these people touch it.

Picked up my 2024 Rav 4 yesterday. Very disappointed. I asked for all of the features of my current Rav4. They said it would take about a week to get it. I was notified it was in. Got to the dealer and was immediately ushered to process my payment. No test drive. No explanation of the features of the vehicle. Upon driving it home I was nearly clipped on the 490 because of a vehicle in my blindspot. I didnt realize this vehicle dd not have the features I asked for such as the blind spot indicator. It is also missing other features I asked for. Hoping Hoselton will make this right tomorrow when they are opened.

Jake H., at Hoselton Toyota, went above and beyond to find myself, and my daughter, the exact cars we were looking for. He continued working with us to get us the lowest payment possible, beating out other dealers in the area. If you’re ever looking for a car, I would highly recommend Jake H. Definitely an amazing car buying experience!

Hunter was a great salesman; very helpful and friendly. We would definitely deal with him again! Thank you for a nice experience😊Everyone in the showroom was cheerful and welcoming!

Disappoint with the service department for the second time. While the vehicle was still under engine and power train warrantee, I brought in my 2019 Tacoma for service. I have a rattle in the cup holder area that was there since I took delivery, and that the shift lever inside the vehicle was very stiff and very difficult to move at times between park, reverse, drive and back to park. I told Emily, the service advisor it gets worse after the vehicle sits for several days. The rattle takes place when accelerating, at mid to higher speeds. They checked the neutral safety switch which they said was fine. I told them all over the internet it clearly states that this is a known issue with this vehicle, with the shift linkage cable binding where the cable attaches to the transmission. With some lithium grease applied the linkage; this will most likely take care of the problem. I brought this to the Service Director, Andrews attention. His said his MST inspected everything and its all fine. I again asked Andrew to discuss this live with his Technician, and specifically address the binding and lubrication concern. Andrew verbally told me that his MST acknowledged this inspection was completed with a head nod! Are you kidding me? I specifically asked about the binding and possible need of lubrication at this specific location, and he only would reinitiate that this area was “inspected”. When I mentioned about the information I found I on this, he totally disregarded it and would not even entertain this possible solution. They could have at least tried this possible solution. Horrible customer and mechanical service. The rattle also was not found or addressed. The test drive to hear the rattle prior and post was not performed, as the trip odometer clearly reflected no diagnostic driving was done. David Masella 585-315-0127