Hoselton Toyota

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4.2
(93 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–9:00pm
Tuesday 7:30am–6:00pm 9:00am–9:00pm
Wednesday 7:30am–6:00pm 9:00am–9:00pm
Thursday 7:30am–6:00pm 9:00am–9:00pm
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 7:00am–4:00pm 9:00am–5:00pm
Sunday Closed Closed
(585) 586-7373 (585) 586-7373

About our dealership

Service center

Phone number

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

4.2
(93 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

I purchased 6 new Toyotas from Hoselton since 2007.

I purchased 6 new Toyotas from Hoselton since 2007. I am satisfied with the vehicle purchase experience. They have over 100 employees and must earn enough to support them so I understand this need. Whenever I take my car in for service, I always get the list of recommended services. I check their recommendations against the Toyota required maintenance list, they always recommend much more than required. My car sits in the garage all winter and doesn't meet the severe duty category. One time they recommended a battery maintenance service for $95! I will keep going to Hoselton since I believe they are the best of the dealerships.

5.0

Smooth process, great car, great staff.

Smooth process, great car, great staff. Got my new vehicle sooner than expected, Great Dealership!

1.0

Do not work with Gwen Zannie

I would not recommend doing business with their used car sales rep, Gwen Zannie. She assured me before our appointment that Hoselton will beat or meet any KBB cash off and any competitor offers. As soon as I got there she started telling me the complete opposite. I would never have even set up an appointment had I known this. Then she started tailoring my KBB information to make a number that was better for her. She kept trying to convince me that my information was inaccurate yet I showed her a picture of my exact description of my truck. She didn’t care and gave me by far the lowest offer of 4 different dealers. I don’t appreciate being called a liar or having my time wasted. She was just trying to pull a fast one and I don’t like that. I went and sold to another dealer immediately after.

1.0

I had an issue with my Toyota Sienna maintaining the tire...

I had an issue with my Toyota Sienna maintaining the tire pressure and brought it into Hoselton Toyota for service. They stated that the tire sensor was broken by Dunn Tire and needed to be replaced.  I recently had my tires replaced at Dunn Tire and they were laying the blame on them for a broken sensor.  Hoselton charged me a bogus and ridiculous diagnostic fee.  I had a gut feeling they were wrong and decided to bring it back to Dunn Tire.  Dunn Tire was very upset that Hoselton blamed them for doing something they did not do.  The representative at Dunn Tire did the same diagnostic check (for free) and the sensor was NOT broken!  Dunn Tire flashed the tire pressure sensor for FREE and fixed the problem.  The team at Dunn Tire did the right thing and took care of their customers.  The folks at Dunn Tire have a customer for life!  As for Hoselton Toyota, they are swindlers, scammers and liars.  If I had more time, I would bring them to court for their shady and deceitful business practices.  Shame on you Hoselton Toyota! BTW - I have a Toyota Platinum Extended warranty and they still charged the bogus diagnostic fee.  If you are thinking about purchasing a Toyota extended warranty think twice!

4.5

Chief Inspector

Good customer service. Due to the Corona Virus, I did not go to the dealership. I talked to a sales rep via email. I'm not ready to buy yet was just looking and getting ideas.

3.4

wouldn't do any thing about tire warranty at 15500 miles

Prior to taking my 2019 Rav 4 in for the 15000 mile inspection I notices the tires were very worn. I measured the tires and the front had 4/32 of tread remaining. I managed a service center so i knew the tires should last for 30-50000 miles. We have had the dealership at Marsh Road rotate the tires every 5 thousand miles and had an appointment for the check up today. As my wife was driving the car up to the appointment I called the dealer and told them of my problem. I asked if there was a manufacturers warranty on the Toya tires on my less than one year old vehicle. (1/31/2019). The service center person said no. I explained that we live out in the country and if we get any more winter weather the tires aren't going to make it. I also gave him my personal experience with tires and said at 15000 when I checked the tires they shouldn't be worn to almost illegal tire depth. The employee said he would talk to management. When my wife arrived they said as the tires were still legal they wouldn't do any thing for us. I am very disappointed with their not doing the right thing by their customer. We will now have to personally purchase a new set of tires for our less than year old vehicle. That will be $ 600.00 dollars our of our pocket that should have been covered by a manufacturers/dealers warranty.,

Dealer response

Thank you for reaching out to us and sharing your recent experience. Our Customer Relations Manager, Christie, would like to speak with you about your visit. She can be reached at 585-586-7373 or by email at christieb@hoselton.com. Thank you!

5.0

Awesome expereince

Everything start to finish was more than I anticipated! Would highly recommend this dealership! They had a wonderful selection and every person I spoke with was very knowledgeable.

Dealer response

Thank you so much for the great review!

5.0

Purchase of new car

Informative staff. Very helpful along the way. They were able to get the paperwork done in a timely manner so I could pick up my car at my convenience.

Dealer response

Thank you for the wonderful review!

5.0

Karen Jacob was great!

Karen was very patient and understood exactly what I was looking for. She arranged a great deal and had me on the road ASAP. I would definitely recommend Hoselton Toyota for either a new or used car.

4.8

leased with good results

I leased a new 2018 Toyota Highlander and my son leased a new 2018 nissan sentra and we both had good results. No pushy sales people and everyone tried to be of assistance whenever we asked. My daughter came in the next month and bought a used 2017 altima and this has been a good car. The sales staff was great on this as well. After only having the highlander for two months we bumped a curb and punctured the right front tire. When we came in to get a new tire it was arranged that we were covered without any cost. This was unexpected but greatly appreciated. I will be back for service and a new car in a couple years.

See all 93 reviews