Reviews
Write a review0 star.
0 star. I travelled from Cape Cod for a vehicle 2023 dodge durango that was price-verified over the phone. When I got there for my appointment, I was told by Julian Peralta that they would be losing money by selling it to me at advertised price and now it would be 5k more. It was after driving test and submitting all my business and personal information to them, including drivers license, EIN number, tax forms. The general manager ( I think John) confirmed that the corporate advertise whatever price they want and he has no control. Before leaving salesman named Parker followed me out to my car to say that they had all my personal information including the address and that I had better tot write a bad review. The saleswoman screamed that I’d better get off the parking lot before she called the police. Herzs car sales in Lynn is a bad business model! I’ve spoke to the Lynn police department about this experience and already contacted my attorney Thank you for your time
0 star.
0 star. I travelled from Cape Cod for a vehicle 2023 dodge durango that was price-verified over the phone. When I got there for my appointment, I was told by Julian Peralta that they would be losing money by selling it to me at advertised price and now it would be 5k more. It was after driving test and submitting all my business and personal information to them, including drivers license, EIN number, tax forms. The general manager ( I think John) confirmed that the corporate advertise whatever price they want and he has no control. Before leaving salesman named Parker followed me out to my car to say that they had all my personal information including the address and that I had better tot write a bad review. The saleswoman screamed that I’d better get off the parking lot before she called the police. Herzs car sales in Lynn is a bad business model! I’ve spoke to the Lynn police department about this experience and already contacted my attorney Thank you for your time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It was an excellent experience.
It was an excellent experience. No pressure from our sales person at all, along with 'No Haggle Pricing" made everything easy and simple. The vehicle was prepared and delivered as promised.
It was an excellent experience.
It was an excellent experience. No pressure from our sales person at all, along with 'No Haggle Pricing" made everything easy and simple. The vehicle was prepared and delivered as promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This dealership has fantastic employees.
This dealership has fantastic employees. I received great service from German and Josh. They listened to what I wanted, and didn’t try to sell me on anything else. So glad I found this dealership. I would highly recommend it to anyone wanting to buy a car. Thank you German and Josh!
This dealership has fantastic employees.
This dealership has fantastic employees. I received great service from German and Josh. They listened to what I wanted, and didn’t try to sell me on anything else. So glad I found this dealership. I would highly recommend it to anyone wanting to buy a car. Thank you German and Josh!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Garbage
What a joke. This place told us they’d handle some paperwork for us and get back to us, it’s been 3 days and my husband has called 6 times with people saying oh we’ll call you back in an hour and no one ever called. So incompetent and rude. I have to go somewhere else.
Garbage
What a joke. This place told us they’d handle some paperwork for us and get back to us, it’s been 3 days and my husband has called 6 times with people saying oh we’ll call you back in an hour and no one ever called. So incompetent and rude. I have to go somewhere else.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Awesome people and service
Went above and beyond what was expected. Worked with me on off days and after closed hours. Helped with everything I asked for. Parker was awesome!
Awesome people and service
Went above and beyond what was expected. Worked with me on off days and after closed hours. Helped with everything I asked for. Parker was awesome!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Worst, absolute worst customer service ever.
I saw 46 ads on craigslist for used cars. I called the number listed but the phone went to Decateur, Illinois who then transferred me to a local toyota dealer. I looked at the ad again, it said Lynn, ME with a Maine zip code. When I called the Lynn location, I got the worst people imaginable. I told them, most often George, of the problem and they hung up on me 12 times. When I threatened legal action for wasting my time, George gave me the number for Oklahoma Hertz which then did the same thing. Finally, I got the phone number for the headquarters who told me they would look into it. After all this anger at being treated badly and wasting my time, I realized the car I wanted originally was listed on the Lynn Hertz website. But, by this time, after such rough service, I decided I would never buy a car from Hertz. This is a sad situation because there was a willing buyer and I see a willing seller, but the salespeople wouldn't take a minute to listen to the problem I had. Also, having the wrong phone number on the craigslist ads, all 46 of them, makes people lose time and creates a bad reputation for your company, especially for Lynn.
Worst, absolute worst customer service ever.
I saw 46 ads on craigslist for used cars. I called the number listed but the phone went to Decateur, Illinois who then transferred me to a local toyota dealer. I looked at the ad again, it said Lynn, ME with a Maine zip code. When I called the Lynn location, I got the worst people imaginable. I told them, most often George, of the problem and they hung up on me 12 times. When I threatened legal action for wasting my time, George gave me the number for Oklahoma Hertz which then did the same thing. Finally, I got the phone number for the headquarters who told me they would look into it. After all this anger at being treated badly and wasting my time, I realized the car I wanted originally was listed on the Lynn Hertz website. But, by this time, after such rough service, I decided I would never buy a car from Hertz. This is a sad situation because there was a willing buyer and I see a willing seller, but the salespeople wouldn't take a minute to listen to the problem I had. Also, having the wrong phone number on the craigslist ads, all 46 of them, makes people lose time and creates a bad reputation for your company, especially for Lynn.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We sincerely apologize for this and can understand your frustration completely. We will reach out to the local team to address this issue, but you can also email us at help@hertzcustomercare.com with your contact info so we may further investigate. Thank you for taking the time to leave this.
More than expected
I had a wonderful experience at the store. The no haggle made my purchase easy and everyone I dealt with with helpful and kind. I have already told all of my friends and will be purchasing all my vehicles from here moving forward.
More than expected
I had a wonderful experience at the store. The no haggle made my purchase easy and everyone I dealt with with helpful and kind. I have already told all of my friends and will be purchasing all my vehicles from here moving forward.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the 5-star review. Our prices at all locations are upfront to create a haggle-free, comfortable environment.
A great car buying experience
I drove down from Vermont to purchase a 2015 VW Beetle. The car was in showroom condition, Jonathan was knowledgeable, professional, and a pleasure to work with. The sales process was handled quickly and I was soon headed back to Vermont. Great price! No comparison to going into a new car dealership. I will return for my next car.
A great car buying experience
I drove down from Vermont to purchase a 2015 VW Beetle. The car was in showroom condition, Jonathan was knowledgeable, professional, and a pleasure to work with. The sales process was handled quickly and I was soon headed back to Vermont. Great price! No comparison to going into a new car dealership. I will return for my next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kevin , Thank you for your review I hope everything is well with you and VW. Please contact me Joe Kelley GSM if you need anything.
Great service and salemen! Best place to buy a car
I spent weeks trying to find a newer car with a great price. I found this place and they had just what I was looking for. My fiance and I showed up and looked around the lot. The salesmen Arthur and Jonathan were patient and answered every question we had. It felt like we were friends for years. The buying process was a breeze and we are completely satisfied. Definitely will be going here again and telling everyone we know about Hertz Car Sales in Lynn!
Great service and salemen! Best place to buy a car
I spent weeks trying to find a newer car with a great price. I found this place and they had just what I was looking for. My fiance and I showed up and looked around the lot. The salesmen Arthur and Jonathan were patient and answered every question we had. It felt like we were friends for years. The buying process was a breeze and we are completely satisfied. Definitely will be going here again and telling everyone we know about Hertz Car Sales in Lynn!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best car buying experience I've had!
I purchased a Kia Sedona which was priced well below the dealers I looked at for similar miles and exact same features and color. Barry was my sales rep and was very helpful, knowledgeable and seemed to just want to make me happy and not sell me like some of the dealerships do. I was happy to not get the runaround on financing. I went in with pre-approval from my credit union and Hertz did better on the interest rate than my credit union which is excellent. None of the typical "what do you want to pay per month" then you end up with a higher interest rate and longer term. None of that. I looked at the Kia on a Thursday night, did the paperwork (they stayed after closing to get it done - most dealers will use the closing deadline to pressure you into a deal that is not right for you) and then picked up the just cleaned and gassed up van on Friday afternoon. I will go back to them for future purchases without hesitation. The prices are right and they don't use high pressure sales tactics.
Best car buying experience I've had!
I purchased a Kia Sedona which was priced well below the dealers I looked at for similar miles and exact same features and color. Barry was my sales rep and was very helpful, knowledgeable and seemed to just want to make me happy and not sell me like some of the dealerships do. I was happy to not get the runaround on financing. I went in with pre-approval from my credit union and Hertz did better on the interest rate than my credit union which is excellent. None of the typical "what do you want to pay per month" then you end up with a higher interest rate and longer term. None of that. I looked at the Kia on a Thursday night, did the paperwork (they stayed after closing to get it done - most dealers will use the closing deadline to pressure you into a deal that is not right for you) and then picked up the just cleaned and gassed up van on Friday afternoon. I will go back to them for future purchases without hesitation. The prices are right and they don't use high pressure sales tactics.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase