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Was recently on a cross country road trip and had completed 7,500 miles when I arrived in the Salt Lake City area. Was able to schedule an oil change and... tire rotation with Performance Honda. In less than an hour the work was completed entirely to my satisfaction and a very reasonable price. Gave me great comfort on the rest of our trip. Only wish that Tyler and his team were in my home town.
This car dealership needs to be put down. They have the most inconsiderate people working here to start off with. They let me drive off with a vehicle... and told me I didnt have to pay anything on it yet bcuz it had to be approved first, well i wasnt contacted for a week and then when I did come in I signed all the paperwork finalized everything and got my hand shook and applauded on my first car buying I was told I could bring the down payment in a few days and I had a tragedy happen and the second I didnt answer THEY LITERALLY STARTED THREATENING ME! It didnt just happen once either. So once they came and took the car back from me forcefully I plead with them to have them hold the car if I came in and dropped more than half the down payment to do so bcuz I had just had my father die and i had to pay for it so i didnt have the last couple hundred dollars left on the down payment and they said to me " we are not holding the car. Bring in all the money no ifs, ands, or buts." And then they sold my car the next day! I literally loath this place and these people for robbing me of the car I fell in love with... I wish I didnt even have to give them one star!..
Not long ago I was flying combat missions in Afghanistan as a scout pilot. My wife and four boys came out to Utah to be near family during the deployment.... I am now home and getting ready for our next assignment, this time in New York. My wife never asks for anything and has been a trooper through multiple deployments, so when she asked if she could get a minivan I was eager to see it happen. I was, however, worried about the car buying process because our previous experiences with car salesmen and dealerships left a pretty bad taste in our mouths. After visiting a few sales lots in the local area my worries seemed confirmed that we would be pushed around by condescending, money loving sales ogres that would do anything to get their fingers into our bank account. After days of frustration my wife asked me to taker her to Performance Honda in Bountiful and skeptically, I complied. Boy am I glad I did! From the moment we pulled into the parking lot of the well kept dealership I knew this experience would be different. Waiting for us by the front door were two sales associates with wide, genuine smiles ready to help us however they could. Jeremy, nicknamed "Chester" hurried over to us and asked what we would like to see. My wife had done her research and after being to other dealerships, we were not looking to waste any time. She told Chester which vans she wanted to see (having picked her favorites on the website) and he grabbed the keys to give us a thorough run down. While teaching us of the Odyssey's selling points my wife mentioned being tempted by the Toyota Sienna as well. Chester immediately responded, "no problem, hop in and let's go take a drive to a Toyota dealership so you can compare the two side by side." That is the type of willingness and attentiveness we saw from Chester the entire time. When it was all done we decided we preferred the Odyssey but wanted to think about it. Chester did not push us to make any hasty decisions and gave us his card and said he hoped to see us again. Sure enough, by the next day we were certain we wanted the van. It looked amazing, was brand new, and had clearly been well cared for in transit form the factory and on the lot. We could not see a single blemish on the vehicle. Now the only hurdle was making the purchase. Military life, and its inherent uncertainty, has led our family to opt out of going into debt for anything. In this case, including vehicle purchases. I know that dealerships profit more from leases, financing, and other financial purchasing services so I expected to meet plenty of resistance during the negotiating process. Not so. Chester and his supervisor were both very understanding of our position and although they offered great input and made sure we knew our options, they never seemed pushy. We wanted to stick to a tight budget and they met us at an incredibly generous price point. The entire process was transparent, amicable, and efficient. Jake, in finance was particularly helpful helping us finalize all of the paperwork. There is something to be said for associates having a good sense of humor and tact while helping sift through all the necessary paperwork. When it was all done Chester had our car waiting outside, freshly washed and detailed. Before sending us off he took our picture in front of our new van and helped us get our phones connected to bluetooth for hands free phone operation. We drove off the lot feeing excited about our new purchase, about how much our boys were going to love the van, and about starting the next chapter in our life adventure. I highly recommend this dealership. If you want honest, rapid, and professional service, this is the team for you.
Thank you first of all for your service to our country! Also for the great review! We appreciate your business and look forward to serving you in the ...future! As a reminder if you send anyone in to the dealership to purchase a car and they buy, we'll send you a $100 referral check! Now that's some easy money! Thanks again from Chester and Performance Honda Bountiful!
Not an honest dealership. I can’t believe we didn’t check Yelp before purchasing a used vehicle here. They sold us a lemon. Day after we bought it, it... overheated. We took it in and they kept it for over a week and told us they replaced the thermometer. We took it again and the next day it overheated again. Left it there again for over a week and they said it just needed to be cleaned a little better. Once again it overheated. They have had absolutely no intention of fixing the main problem. I didn’t have a good feeling dealing with the salesman. Now after dealing with the mechanics I can see the entire dealership is not honest. This has been an awful experience and now my son has a car he can’t even drive.
I bought a 2019 dodge Ram and it had a few minor repairs it needed and the sales guy Kevin told me don't worry it has a 3 year/36,000 factory warranty.... So I bought a extended warranty as well . Took the truck to the shop to get repaired and I find out the truck is from Canada and the warranty is not good in the US. I called the dealer and they basically said sorry but not our problem, use you extended warranty, so I tried that and I cant use that either. So they lied about the factory warranty and sold me an extended warranty that I cant use. So talked to TJ or DJ the GM (complete joke of a manager and has no customer service skills) He said we will work this out, so after a few phones calls and text messages I think he is actually going to make it right, But now he will not respond to any messages. But on my BBB complaint he put that he would work with me. Stay away from these guys ( Kevin and TJ) not good people very dishonest and as soon as they make the sale they forget who you are. Check their reviews on Google and Facebook and you will see what I mean. All these guys had to do is step up and fix two things and problem solved. I wish I could do more to tell people how bad this car lot is and I will tell everyone and use every forum I can to get the word out about what a terrible place this is and how poor the salesman and management are.
He apparently lied about the existence of a false bottom for the engine. 'Out the door' for the Bradley meant never including the registration fee so you... would have to pay extra just 3 seconds before you give them your card or so. He will not give you the spare key because he gave you a discount on the car where EVERY DEALERSHIP OFFERS DISCOUNT FOR SURE. The engine BROKE after a week, the car was almost brand new which was 2019 civic with 6000 miles. Smoke keeps coming out from the bumper and antifreeze was leaking. He ignores all my calls and messages then finally reached out on Sunday, then he will be extremely mad at you because it is his dayoff. I called the office almost every day, but NEVER connect me to the salesman and told me the manager will be calling me shortly but never heard back. I just can't believe MY CAR ENGINE BROKE AFTER FEW WEEKS which i haven't even drived for more than a week. He will be super nice, friendly and tell you all lies before you buy this car, then will COMPLETLEY IGNORE if you bring up with even small issues which will cause bigger in the near future.
We purchased a 2019 CR-V from Performance Honda in February 2020. The car developed a burning smell that concerned us. We called Performace Honda and... they picked up our car at our home to check for problems. The smell came from a plastic bag that we picked up while driving. They did a complete test and inspection of our car and returned it to our home at no charge for the service and inspection. Buying our car from Performance Honda Bountiful is one of the best decisions we've made. We recommend them to anyone looking to buy a used or new car.
My daughter and I went there for my car oil change and her immesions and license renewal. Tyler comes and says you need transmission, brake ,etc work done... $497, we're hearing 49.7. She said ok just as well do it. This is a 2018 Honda Pilot bought a year ago from, then. She ends up with a bill of over 600.00 dollars for flushes and etc. what!, my 2014 has never had that done, and her 1998 that was totaled never had that work done. Did they sell us a bad car or did we just get ripped off? Needless to say they lost our service and wishing we could get out of bumper to bumper insurance we're paying for and will probably never see help or a dime back on that in the future.
Have had a great experience with service, they communicate and keep you updated. This is a great place to purchase a vehicle and have it serviced. Very... friendly. i purchased a used vehicle and the purchase process was painless. I've used their service department ever sense. I Would highly recommend both sales & service
I only take my car here.. I pulled up, Tyler said, 'Hey Brian, good to see you'. Seriously, the guy remembered my name, how cool is that? Simple oil... change, I waited for it, done in 45 minutes, Tyler texted me that it was ready, and I was out of there. I got to hang out in the waiting room, make some work calls, drink a soda, and I'm gone. Oh, and it was covered by the package, which is also cool. My wife bought a VW, which is another story, but their service department is the complete opposite. Thanks Performance Honda!