Performance Honda Bountiful

3.8
(808 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (801) 652-2164 (801) 652-2164
Used (385) 205-8700 (385) 205-8700
Service (801) 406-6370 (801) 406-6370

Inventory

See all 6 vehicles from this dealership.

Reviews

3.8
(808 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Honda Bountiful from DealerRater.

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1.0

Politicians are more honest...

Saw a car advertised on their website (that was not there yet). I sent an email to them, called, asked to reserve it. Was told I didn't need to until it came in. I said ok, but didn't want to lose the car. I also asked for pictures, and additional information when it came in (including the price and confirmation of the AMAZINGLY low miles). Was told it would come in Thursday and waited to hear back. The sales rep told me the car still was not in, then when I called back later to say I saw pictures on the net along with the price and asked about the car, I was told that the car was already sold. I understand now why used car salespeople have reputations that are barely above politicians... The group at this auto dealership don't seem to know which end is up - SHOP ELSEWHERE for your Honda!

1.0

Politicians are more honest...

Saw a car advertised on their website (that was not there yet). I sent an email to them, called, asked to reserve it. Was told I didn't need to until it came in. I said ok, but didn't want to lose the car. I also asked for pictures, and additional information when it came in (including the price and confirmation of the AMAZINGLY low miles). Was told it would come in Thursday and waited to hear back. The sales rep told me the car still was not in, then when I called back later to say I saw pictures on the net along with the price and asked about the car, I was told that the car was already sold. I understand now why used car salespeople have reputations that are barely above politicians... The group at this auto dealership don't seem to know which end is up - SHOP ELSEWHERE for your Honda!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Agent - I apolgize for the confusion. It is tough when we get a very unique vehicle and we get leads from all over the country. When we only have one of the vehicles unfortunately someone is going to be upset because there is only one car. Correct the vehicle did not arrive until Thursday and we had numerous phone call and internet leads. We generally do not take deposits on incoming used vehicles as there is a lot of information to verify. In order to protect from fraud we have a number of steps to verify the buyer, etc. I wish we had a lot full of vehicles with less than 1,000 miles however these are very rare. If you have any questions you can reach out to me personally JJ Wilkinson General Manager 801-295-4477

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3.0

Employees at this dealership were all very friendly.

Employees at this dealership were all very friendly. I received a fair price for my trade-in. the Toyota Avalon, that I purchased was not very clean when they delivered it to me. The door jams were dirty. Some of the drink cup holders had crap in them. Quite unprofessional in that regard, otherwise they were very professional.

3.0

Employees at this dealership were all very friendly.

Employees at this dealership were all very friendly. I received a fair price for my trade-in. the Toyota Avalon, that I purchased was not very clean when they delivered it to me. The door jams were dirty. Some of the drink cup holders had crap in them. Quite unprofessional in that regard, otherwise they were very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
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2.0

Multiple Mistakes

I found myself needing to purchase a new vehicle. Performance Honda Bountiful had a 2019 Honda Accord LX that I liked, although it did have a crack on the bumper and a little catch on the passenger door. During the negotiations we did agree to repair the bumper and door prior to leaving with the vehicle. During the purchasing process everyone I worked with was great. And I walked away excited. I picked it up about a week later, and all the cosmetic repairs looked great! When I got home I began setting up apple car play. I was deeply disappointed when I found out that it in fact did not come with the car. Although Enrique, my sales rep had told me it did during the test drive. In addition, on my way home from picking up the vehicle, the low tire pressure notification came on the dash. I filled and checked the air pressure in the tires, and the notification would not go away. I referred to the owners manual, and was unable to find instructions on how to turn off the notification. I reached out to Enrique, to inform him of my disappointment with the lack of apple car play, and also see what needed to be done for the tire pressure notification. He was reluctant to apologize, for either of the issues, and seemed surprised to learn that the LX edition did not have apple car play. Then for the tire pressure he said that if it didn’t resolve itself on its own in two days to come up to the dealership to have the service guys take a look. The notification was still there after two days, so I drove 30 miles to the dealership. When I arrived, and told the service team member what the issue was, the first question he asked me was if I had reset the notification in my settings on the dash board. I hadn’t, so he showed me, and I was out the door in less than 2 minutes. I was grateful for the speedy resolution, but was frustrated that I had spent my time and money to drive there, when it seemed like a solution I could have feasibly resolved on my own if I had the correct information. About 1 week later I got a phone call from Enrique saying that I had to come up to get the emissions redone because they lost them. Again, he was reluctant to apologize for the mistake, or to give me context into the situation. I agreed to come up, because I understood that in order for the vehicle registration be processed, this had to be done. I asked him if there was any way he could provide me with floor mats that were not originally included with the car to compensate me for my time, travel, and just to make up for their mistake. He was quick to say no, and that there was nothing he could do because this was required. The day I was at the dealership, I asked again for some sort of compensation, after running it by his manager I was offered to top off my gas tank, which was about $10.00. The next week, I received a letter in the mail from the dealership, informing me that my financing had been denied. I did not get my financing through the dealership directly, but rather my credit union. The next day, I spoke to my credit union, where they told me that there were no problems with my financing. I then called the dealership, and spoke to a lady in financing, who told me that the letter printed in error, and to disregard the letter. I was glad to find out that there were no issues, but was bothered by this seemingly intense letter, that actually was benign. I understand and take into account that mistakes happen, but ultimately the number of mistakes I experienced during this interaction leave me dissatisfied. In addition, the lack of apology for the mistakes left me feeling disrespected as a customer. I went into this with the belief that Performance Honda Bountiful, and my sales rep, Enrique were capable of being the expert I needed for the purchase of a Honda Accord. At this point in time, I do not have the confidence to recommend or repurchase from them in the future.

2.0

Multiple Mistakes

I found myself needing to purchase a new vehicle. Performance Honda Bountiful had a 2019 Honda Accord LX that I liked, although it did have a crack on the bumper and a little catch on the passenger door. During the negotiations we did agree to repair the bumper and door prior to leaving with the vehicle. During the purchasing process everyone I worked with was great. And I walked away excited. I picked it up about a week later, and all the cosmetic repairs looked great! When I got home I began setting up apple car play. I was deeply disappointed when I found out that it in fact did not come with the car. Although Enrique, my sales rep had told me it did during the test drive. In addition, on my way home from picking up the vehicle, the low tire pressure notification came on the dash. I filled and checked the air pressure in the tires, and the notification would not go away. I referred to the owners manual, and was unable to find instructions on how to turn off the notification. I reached out to Enrique, to inform him of my disappointment with the lack of apple car play, and also see what needed to be done for the tire pressure notification. He was reluctant to apologize, for either of the issues, and seemed surprised to learn that the LX edition did not have apple car play. Then for the tire pressure he said that if it didn’t resolve itself on its own in two days to come up to the dealership to have the service guys take a look. The notification was still there after two days, so I drove 30 miles to the dealership. When I arrived, and told the service team member what the issue was, the first question he asked me was if I had reset the notification in my settings on the dash board. I hadn’t, so he showed me, and I was out the door in less than 2 minutes. I was grateful for the speedy resolution, but was frustrated that I had spent my time and money to drive there, when it seemed like a solution I could have feasibly resolved on my own if I had the correct information. About 1 week later I got a phone call from Enrique saying that I had to come up to get the emissions redone because they lost them. Again, he was reluctant to apologize for the mistake, or to give me context into the situation. I agreed to come up, because I understood that in order for the vehicle registration be processed, this had to be done. I asked him if there was any way he could provide me with floor mats that were not originally included with the car to compensate me for my time, travel, and just to make up for their mistake. He was quick to say no, and that there was nothing he could do because this was required. The day I was at the dealership, I asked again for some sort of compensation, after running it by his manager I was offered to top off my gas tank, which was about $10.00. The next week, I received a letter in the mail from the dealership, informing me that my financing had been denied. I did not get my financing through the dealership directly, but rather my credit union. The next day, I spoke to my credit union, where they told me that there were no problems with my financing. I then called the dealership, and spoke to a lady in financing, who told me that the letter printed in error, and to disregard the letter. I was glad to find out that there were no issues, but was bothered by this seemingly intense letter, that actually was benign. I understand and take into account that mistakes happen, but ultimately the number of mistakes I experienced during this interaction leave me dissatisfied. In addition, the lack of apology for the mistakes left me feeling disrespected as a customer. I went into this with the belief that Performance Honda Bountiful, and my sales rep, Enrique were capable of being the expert I needed for the purchase of a Honda Accord. At this point in time, I do not have the confidence to recommend or repurchase from them in the future.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Emma - I am very sorry that we did not offer the best service. I would love to help my direct line is 801-951-3206 or jwilkinson@shopperformance.com I just tried calling you but there was no answer.

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5.0

Thank you, Performance Honda especially Steve (Sales

Thank you, Performance Honda especially Steve (Sales Manager) and Jono in sales, Josh in finance and Sergio in service. I will not go into detail, but I wanted to share what a compassionate and understanding group they are. They all took what I considered to be a major financial loss and made it right. They have gained a customer for life, and I will refer them with 5 STARS.

5.0

Thank you, Performance Honda especially Steve (Sales

Thank you, Performance Honda especially Steve (Sales Manager) and Jono in sales, Josh in finance and Sergio in service. I will not go into detail, but I wanted to share what a compassionate and understanding group they are. They all took what I considered to be a major financial loss and made it right. They have gained a customer for life, and I will refer them with 5 STARS.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Out Standing

Thank you, Performance Honda especially Steve (Sales Manager) and Jono in sales, Josh in finance and Sergio in service. I will not go into detail, but I wanted to share what a compassionate and understanding group they are. They all took what I considered to be a major financial loss and made it right. They have gained a customer for life, and I will refer them with 5 STARS.

5.0

Out Standing

Thank you, Performance Honda especially Steve (Sales Manager) and Jono in sales, Josh in finance and Sergio in service. I will not go into detail, but I wanted to share what a compassionate and understanding group they are. They all took what I considered to be a major financial loss and made it right. They have gained a customer for life, and I will refer them with 5 STARS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thank You for the 5 Stars.

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2.0

Shop here at your own risk!

Where to start...we went through Costco to buy a new vehicle and they referred us to Performance Honda. While our salesman, Tyler, was great to work with and responsive (the only reason for this review not being one star), the other departments were not. We ordered our new vehicle and waited the 3 months. When our car arrived, the bumpers were damaged and needed repaired, tack on another 3 days. However, being the end of the year, they insisted we still close on our financing, so they could close out their books, so we obliged. When they delivered the car, there was damage to the new bumper from installation along with several other issues in side the car, and we had to send it back, tack on another 2 days. While in the body shop, the second try was apparently not much better and they had to try again, another 2 days. We did finally take possession of our new vehicle after we had closed on it almost 2 weeks earlier. Unfortunately, then I had to reach back out to the dealership because the payoff for our trade-in had not been sent as stated. So, between their autobody and finance departments, I would never in a million years shop here again. Do so at your own risk.

2.0

Shop here at your own risk!

Where to start...we went through Costco to buy a new vehicle and they referred us to Performance Honda. While our salesman, Tyler, was great to work with and responsive (the only reason for this review not being one star), the other departments were not. We ordered our new vehicle and waited the 3 months. When our car arrived, the bumpers were damaged and needed repaired, tack on another 3 days. However, being the end of the year, they insisted we still close on our financing, so they could close out their books, so we obliged. When they delivered the car, there was damage to the new bumper from installation along with several other issues in side the car, and we had to send it back, tack on another 2 days. While in the body shop, the second try was apparently not much better and they had to try again, another 2 days. We did finally take possession of our new vehicle after we had closed on it almost 2 weeks earlier. Unfortunately, then I had to reach back out to the dealership because the payoff for our trade-in had not been sent as stated. So, between their autobody and finance departments, I would never in a million years shop here again. Do so at your own risk.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David - We agree Tyler does a great job. We are one of a very few Costco dealerships that even offers any discounts on Honda. We understand that the wait for new Odyssey has been long. We wish that your vehicle did not come with the bumper damage as we want to provide the very best experience for our customers. Yes, we did have some internal struggles with getting the bumper fixed the way that both you and the dealership feels it should be. We did provide you a loaner Odyssey to drive and we picked and delivered your Odyssey back to you in order to save you time and to try to make a bad situation as good as possible. It is my understanding that although it does not make up for what happened we gave you all season mats worth over $300 that was done at our suggestion as we know we did not offer the type of service that is up to our standards. We are not perfect, when we fail, we work to do all we can to make it right. We hope to see you back in the future. I will personally be reaching out to offer my personal apology - JJ Wilkinson General Manager

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2.0

First of all, we were referred to Performance Honda by

First of all, we were referred to Performance Honda by Costco's car buying service. I can say that Tyler was great to work with, but their finance department was slow to get the payoffs for our new car and our trade-off sent in...and in reality, I am still in the process of getting our trade-in paid off....almost 2 weeks later. Also, the bumper on our new car was damaged in transit (after a 3 month wait), and this resulted in another 11 days in the shop before we actually took possession of the vehicle. It took them 3 tries to get the vehicle up to par along with several odd internal issues that needed fixed. So, after my experience, I would not shop here again, not even on a bet!

2.0

First of all, we were referred to Performance Honda by

First of all, we were referred to Performance Honda by Costco's car buying service. I can say that Tyler was great to work with, but their finance department was slow to get the payoffs for our new car and our trade-off sent in...and in reality, I am still in the process of getting our trade-in paid off....almost 2 weeks later. Also, the bumper on our new car was damaged in transit (after a 3 month wait), and this resulted in another 11 days in the shop before we actually took possession of the vehicle. It took them 3 tries to get the vehicle up to par along with several odd internal issues that needed fixed. So, after my experience, I would not shop here again, not even on a bet!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

If I could give Performance Honda 1 Million stars I

If I could give Performance Honda 1 Million stars I would. The sales and finance staff here are amazing. Mark Poon was an amazing salesman going out of his way to make sure we were getting the proper help we needed, even when he was not working. Josh Tanner in finance hustled for us to get us the best rate and down payment possible. The devotion of these two individuals help us get my wife into her dream vehicle, I can’t thank them enough.

5.0

If I could give Performance Honda 1 Million stars I

If I could give Performance Honda 1 Million stars I would. The sales and finance staff here are amazing. Mark Poon was an amazing salesman going out of his way to make sure we were getting the proper help we needed, even when he was not working. Josh Tanner in finance hustled for us to get us the best rate and down payment possible. The devotion of these two individuals help us get my wife into her dream vehicle, I can’t thank them enough.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Amazing Personal

If I could give Performance Honda 1 Million stars I would. The sales and finance staff here are amazing. Mark Poon was an amazing salesman going out of his way to make sure we were getting the proper help we needed, even when he was not working. Josh Tanner in finance hustled for us to get us the best rate and down payment possible. The devotion of these two individuals help us get my wife into her dream vehicle, I can’t thank them enough.

5.0

Amazing Personal

If I could give Performance Honda 1 Million stars I would. The sales and finance staff here are amazing. Mark Poon was an amazing salesman going out of his way to make sure we were getting the proper help we needed, even when he was not working. Josh Tanner in finance hustled for us to get us the best rate and down payment possible. The devotion of these two individuals help us get my wife into her dream vehicle, I can’t thank them enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jeff - Thank you for the great review.

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1.0

Refused to give a price

Emailed asking the company for a price. The sales associate refused to give me a price until I disclosed whether I had a trade in, why type of credit I had and where I lived. The only reason any of this is needed is so they can manipulate numbers behind the scenes. How hard is it to say I have car y, it costs XXX out the door. This confirms this dealer must be a bunch of xxxx lords. Take your business else where.

1.0

Refused to give a price

Emailed asking the company for a price. The sales associate refused to give me a price until I disclosed whether I had a trade in, why type of credit I had and where I lived. The only reason any of this is needed is so they can manipulate numbers behind the scenes. How hard is it to say I have car y, it costs XXX out the door. This confirms this dealer must be a bunch of xxxx lords. Take your business else where.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

I am apologize that you did not get the pricing information that you wanted. We have nothing to hide in terms of pricing. Because we do offer discounts even on some new vehicles - we ask if you are local or out of state because most of the out to state dealers are charging thousand over MSRP and we do not do that. We prefer to keep our vehicles for our local Utah customers even if that means selling the vehicle for less to take care of locals. I have looked through our email leads and I can not seem to find any requests that matches what you mention in the review - I would love to help can you please reach out to me directly at 801-951-3206 or jwilkinson@shopperformance.com I am the General Manager and I am here to help.

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