Performance Honda Bountiful

Antonio was great to work with, made the process simple and easy, would highly recommend.

Service dept was awesome especially James went above and beyond i drive from Draper because of of James

Ryan Garcia was are salesman. He did a great job and overall we had a good smooth experience.

Performance Honda has great prices, fabulous service, and a great selection. We’ve bought 3 cars from them, Zed helped us today. He was kind, patient, worked hard to make us happy!!

Saw a car advertised on their website (that was not there yet). I sent an email to them, called, asked to reserve it. Was told I didn't need to until it came in. I said ok, but didn't want to lose the car. I also asked for pictures, and additional information when it came in (including the price and confirmation of the AMAZINGLY low miles). Was told it would come in Thursday and waited to hear back. The sales rep told me the car still was not in, then when I called back later to say I saw pictures on the net along with the price and asked about the car, I was told that the car was already sold. I understand now why used car salespeople have reputations that are barely above politicians... The group at this auto dealership don't seem to know which end is up - SHOP ELSEWHERE for your Honda!

Employees at this dealership were all very friendly. I received a fair price for my trade-in. the Toyota Avalon, that I purchased was not very clean when they delivered it to me. The door jams were dirty. Some of the drink cup holders had crap in them. Quite unprofessional in that regard, otherwise they were very professional.

I found myself needing to purchase a new vehicle. Performance Honda Bountiful had a 2019 Honda Accord LX that I liked, although it did have a crack on the bumper and a little catch on the passenger door. During the negotiations we did agree to repair the bumper and door prior to leaving with the vehicle. During the purchasing process everyone I worked with was great. And I walked away excited. I picked it up about a week later, and all the cosmetic repairs looked great! When I got home I began setting up apple car play. I was deeply disappointed when I found out that it in fact did not come with the car. Although Enrique, my sales rep had told me it did during the test drive. In addition, on my way home from picking up the vehicle, the low tire pressure notification came on the dash. I filled and checked the air pressure in the tires, and the notification would not go away. I referred to the owners manual, and was unable to find instructions on how to turn off the notification. I reached out to Enrique, to inform him of my disappointment with the lack of apple car play, and also see what needed to be done for the tire pressure notification. He was reluctant to apologize, for either of the issues, and seemed surprised to learn that the LX edition did not have apple car play. Then for the tire pressure he said that if it didn’t resolve itself on its own in two days to come up to the dealership to have the service guys take a look. The notification was still there after two days, so I drove 30 miles to the dealership. When I arrived, and told the service team member what the issue was, the first question he asked me was if I had reset the notification in my settings on the dash board. I hadn’t, so he showed me, and I was out the door in less than 2 minutes. I was grateful for the speedy resolution, but was frustrated that I had spent my time and money to drive there, when it seemed like a solution I could have feasibly resolved on my own if I had the correct information. About 1 week later I got a phone call from Enrique saying that I had to come up to get the emissions redone because they lost them. Again, he was reluctant to apologize for the mistake, or to give me context into the situation. I agreed to come up, because I understood that in order for the vehicle registration be processed, this had to be done. I asked him if there was any way he could provide me with floor mats that were not originally included with the car to compensate me for my time, travel, and just to make up for their mistake. He was quick to say no, and that there was nothing he could do because this was required. The day I was at the dealership, I asked again for some sort of compensation, after running it by his manager I was offered to top off my gas tank, which was about $10.00. The next week, I received a letter in the mail from the dealership, informing me that my financing had been denied. I did not get my financing through the dealership directly, but rather my credit union. The next day, I spoke to my credit union, where they told me that there were no problems with my financing. I then called the dealership, and spoke to a lady in financing, who told me that the letter printed in error, and to disregard the letter. I was glad to find out that there were no issues, but was bothered by this seemingly intense letter, that actually was benign. I understand and take into account that mistakes happen, but ultimately the number of mistakes I experienced during this interaction leave me dissatisfied. In addition, the lack of apology for the mistakes left me feeling disrespected as a customer. I went into this with the belief that Performance Honda Bountiful, and my sales rep, Enrique were capable of being the expert I needed for the purchase of a Honda Accord. At this point in time, I do not have the confidence to recommend or repurchase from them in the future.

Thank you, Performance Honda especially Steve (Sales Manager) and Jono in sales, Josh in finance and Sergio in service. I will not go into detail, but I wanted to share what a compassionate and understanding group they are. They all took what I considered to be a major financial loss and made it right. They have gained a customer for life, and I will refer them with 5 STARS.

Thank you, Performance Honda especially Steve (Sales Manager) and Jono in sales, Josh in finance and Sergio in service. I will not go into detail, but I wanted to share what a compassionate and understanding group they are. They all took what I considered to be a major financial loss and made it right. They have gained a customer for life, and I will refer them with 5 STARS.

Where to start...we went through Costco to buy a new vehicle and they referred us to Performance Honda. While our salesman, Tyler, was great to work with and responsive (the only reason for this review not being one star), the other departments were not. We ordered our new vehicle and waited the 3 months. When our car arrived, the bumpers were damaged and needed repaired, tack on another 3 days. However, being the end of the year, they insisted we still close on our financing, so they could close out their books, so we obliged. When they delivered the car, there was damage to the new bumper from installation along with several other issues in side the car, and we had to send it back, tack on another 2 days. While in the body shop, the second try was apparently not much better and they had to try again, another 2 days. We did finally take possession of our new vehicle after we had closed on it almost 2 weeks earlier. Unfortunately, then I had to reach back out to the dealership because the payoff for our trade-in had not been sent as stated. So, between their autobody and finance departments, I would never in a million years shop here again. Do so at your own risk.