Russ Darrow Direct Pre-Owned

The receptionists weren’t very friendly when calling, but the service department was stellar. That group was very friendly and helpful and well Worth the... visit.

The service writer Eric is one of the best people ever to deal with. He explains things well, makes you feel comfortable with your decision, and always... gives you options.

Since I started getting vehicles at Russ Darrow the people have always honest and friendly. They have always made good on all there policies and maintenance.... All around great place to get a new or used vehicle. Thank you very much

I needed an oil and libe, a tire rotation, and new pressure sensors mounted in each tire. Did the work efficiently and quickly. The new pressure sensors... had to be ordered and put on a second day. Again the work was accomplrshed exeditiously. The only problem that needed correcting was that the tech had forgotten to reset the computer readout for the oil change. At the same time, while able to teset the computer for the oil change and TPMS readout, not all rhe computer codes could be rrset by Russ Darrow. They gave me a referral to the local Honda dealer who looked at it, find out they didn't know how to reset the particular code, but after about an hpur they figured it out and sent me merrily on my way. There was no charge at this dealer.

I needed a car that day or sooner and the staff helped me find something that was a great--unbelievable--value at a price I was able to agree to. Everything... was explained in detail. This was on a busy Saturday when I was trying to procure a car before working that evening. We had some logistical challenges with paperwork and the trade-in and they were patient and motivated to help. I so much appreciate having great service in the middle of a busy season. I have had a chat with the service staff as well and they are very friendly and caring. I felt like I was a priority and that means a lot.

Staff was very good handle sale process very professionally. staff specially Karen was very polite and cooperative.Mathew Rutkowski was very polite and... professional , he handled our sale process in absence of Karen.

11-18-2019 Oil change, complimentary car wash. Excellent service, friendly, helpful employees !! A very pleasant experience -- I will highly recommend... this dealership to everyone !

We were looking for a car for a new driver and should have known to walk out as soon as the focus of the salesman was ripping on every other dealer or... car we mentioned. We overlooked all of that because of the ‘deal’ we were getting...price, extra oil changes, extended warranty,etc. Instead we got extra service fees, no mention of our free oils changes, no warranty information, they made up an email address for us, one key, no owners manual. We returned the car in less than 24 hours and 4 days later they tried to cash our check even though they had the car back. NEVER AGAIN!!

Unfortunately, I had about 24 hours to buy a vehicle. I had one vehicle to look at RD, did the test drive, started on trade in value, etc. Signed off with... approved financing with bank, got the keys...less than 3/4 full in the gas tank, no owners manual. A/C-heat blower makes a clicking noise for 10 seconds every time you start the car, passenger door power window in door falls out of molding, RD recommended to get new tires at first oil change, recommended to change cabin air filter from oil change 2 to oil change 3 (9 weeks apart). I will not be taking my vehicle there for any service or repair - they have not earned my trust.

I was working with Mark and took forever to get back to me and answer questions, I cleared my whole Saturday thinking I was going to work a deal out, he... never contacted me like he said he would. Basically I felt like I wasn't good enough and a waste of his time.