Reviews
Had the oil change done in 30 minutes!
Had the oil change done in 30 minutes! Was offered 4 free oil changes with the purchase of the vehicle. Scheduler was very pleasant! They did suggest a new filter, but it could wait until next time. When I purchased the vehicle, I did not understand why they contacted 6 credit agencies when my credit score was 795 at the bank, and I actually had enough money in CD’s to cover the vehicle. The following month my credit rating was 745, because of “too many inquiries,” however the only inquiries were on the day I purchased the vehicle and that was 6! Also I was coerced into getting the extended service contract which I did end up canceling, but they just wouldn’t take no for an answer. I wouldn’t purchase a vehicle again from them.
Had the oil change done in 30 minutes!
Had the oil change done in 30 minutes! Was offered 4 free oil changes with the purchase of the vehicle. Scheduler was very pleasant! They did suggest a new filter, but it could wait until next time. When I purchased the vehicle, I did not understand why they contacted 6 credit agencies when my credit score was 795 at the bank, and I actually had enough money in CD’s to cover the vehicle. The following month my credit rating was 745, because of “too many inquiries,” however the only inquiries were on the day I purchased the vehicle and that was 6! Also I was coerced into getting the extended service contract which I did end up canceling, but they just wouldn’t take no for an answer. I wouldn’t purchase a vehicle again from them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Direct, we look forward to having you as a valued customer for many years to come! Mike Meacham mike.meacham@russdarrow.com
Very nice people to deal with.
Very nice people to deal with. 3 free oil changes and car detailing included with a used car purchased.
Very nice people to deal with.
Very nice people to deal with. 3 free oil changes and car detailing included with a used car purchased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Meacham mike.meacham@russdarrow.com
Asked Austin for a video he sent it said no scratches or
Asked Austin for a video he sent it said no scratches or dents in car , got to dealership and car had scratches and dents,
Asked Austin for a video he sent it said no scratches or
Asked Austin for a video he sent it said no scratches or dents in car , got to dealership and car had scratches and dents,
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Meacham mike.meacham@russdarrow.com
Process was good - we had done our homework so it was a
Process was good - we had done our homework so it was a good experience.. Price was on the higher end of vehicle worth but that’s the deal ship
Process was good - we had done our homework so it was a
Process was good - we had done our homework so it was a good experience.. Price was on the higher end of vehicle worth but that’s the deal ship
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com
Simply the BEST people to work with.
Simply the BEST people to work with. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST.
Simply the BEST people to work with.
Simply the BEST people to work with. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com
Great overall experience.
Great overall experience. Sales and Manager were both professional and easy to talk with. They were able to answer all my questions. Would recommend and return.
Great overall experience.
Great overall experience. Sales and Manager were both professional and easy to talk with. They were able to answer all my questions. Would recommend and return.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com
The people at Russ Darrow Direct have always been
The people at Russ Darrow Direct have always been friendly and they never push for extra sales. They’ve let me know what they recommend to be done and what things can wait and leave it up to me to make the call without being pushed. And I absolutely love the video where they walk you through the engine and under side of your vehicle and what they’ve checked in how things look.! i’ve been going here for around eight years or so now and have always been pleased.
The people at Russ Darrow Direct have always been
The people at Russ Darrow Direct have always been friendly and they never push for extra sales. They’ve let me know what they recommend to be done and what things can wait and leave it up to me to make the call without being pushed. And I absolutely love the video where they walk you through the engine and under side of your vehicle and what they’ve checked in how things look.! i’ve been going here for around eight years or so now and have always been pleased.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com
Very helpful, very respectful, understanding , and
Very helpful, very respectful, understanding , and willing to work with me with the bank of my cheese
Very helpful, very respectful, understanding , and
Very helpful, very respectful, understanding , and willing to work with me with the bank of my cheese
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com
Russ Darrow, does great work on my vehicles.
Russ Darrow, does great work on my vehicles. I'm always informed of the work needed, and I'm always happy to get my vehicle back. And I'm very satisfied with the work done.
Russ Darrow, does great work on my vehicles.
Russ Darrow, does great work on my vehicles. I'm always informed of the work needed, and I'm always happy to get my vehicle back. And I'm very satisfied with the work done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com
Easy check-in.
Easy check-in. Fast turnaround on service. Free ride for pickup. Great customer experience. Thanks!
Easy check-in.
Easy check-in. Fast turnaround on service. Free ride for pickup. Great customer experience. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com