Russ Darrow Direct Pre-Owned

As long as they had to repair my bumper I asked if they could do an oil change as well. They could and that was super convenient. However the receipt said... I requested a car wash which I did not, however it was nice to see my car so clean!

Very clean establishment. Friendly staff and gor me through quickly. Always go over the top for me. Washed my truck for me. Eric does a great job of explaining... everything my vehicle needs or will need in the near future.

Since I started getting vehicles at Russ Darrow the people have always honest and friendly. They have always made good on all there policies and maintenance.... All around great place to get a new or used vehicle. Thank you very much

Always friendly and helpful service no matter who is working the counter on the day I happen to visit. Rides are available if needed. Always nice to know... and have used the service multiple times.

Tony was great to work with he really made the whole process easy and kept updating me as needed with the progress of repairs. Tony even helped getting... my rental setup, so it was waiting for me when I dropped of my car. Their team did an awesome job with everything from the repairs to cleaning the car. The overall service was amazing, and the car looks fantastic!!

Excellent dealership all around. Staff is full of friendly workers who go above and beyond to help thier customers. Couldn't have asked for a better experience.... I fully recommend using Russ Darrow.

Super service, convenient location, great prices and very accommodating. They kept me informed of everything they did and even gave me a ride home and... picked me back up!

Russ Darrow always gives me quality service at a reasonable price. They go out of their way to communicate with me and to ensure that the job is done... correctly.

Came in for my last discounted(not free) oil change after purchasing my vehicle there, afterwards checked my oil life indicator. Not reset. Same as last... time. On my way home my low tire pressure light came on. I would think tire pressure would be one of there free safety inspections. As usual I was disappointed.

I thank you for having the pick up I was interested in driven from Madison to Appleton. Customer service was great although I don’t think he wanted me... to come back as he didn’t have any gas in the vehicle .