Russ Darrow Direct

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Russ Darrow Direct Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2014

Russ Darrow Direct is proud to offer a huge selection of Used Vehicles. All Makes and Models. SUVs, Sedans, Budge Cars. It is all here at Russ Darrow Direct! Buying with Russ Darrow Direct comes with a lot of perks and below are just a few:

...



Get a Russ Darrow Reward's Card.
Refinance your current loan.
Need Car Insurance, we can help.
We Service all Makes and Models.
Financing with over 22 banks for the lowest rate.
Bad Credit? We Can Help!

"Experience the Darrow difference!"

Reviews

4.6 out of 5 4.6
336 lifetime reviews. Includes reviews of Russ Darrow Direct from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 9, 2019

    Great job for my first visit for routine service after purchase. Free oil change coupons worked great. Highly recommend based on my experience. Both... the purchase and service was great.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 5, 2019

    I waited 1 hr 30 mins for oil change and a couple that came in after me waited 30 mins. Seemed as if they didnt understand why i was ready to go.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 10, 2017

    Since I started getting vehicles at Russ Darrow the people have always honest and friendly. They have always made good on all there policies and maintenance.... All around great place to get a new or used vehicle. Thank you very much

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 27, 2019

    Came for an oil change, they checked a few things I hadn't thought of . I had not checked the tires for a while so they checked them and gave me a list... of prices.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 18, 2019

    Service writer was sincere and pleasant. Service was thorough and options well explained. Also price was very fair. Based on this experience I will service... all my vehicles here. Great job!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 12, 2019

    I went with my sister to help her buy a different truck, and let me say, unfortunately Russ Darrow Direct was the only place that had exactly what we were... looking for. Since other sales people were busy we got stuck with Mark. That’s when the worst car buying experience of my life started, and I wasn’t even the one purchasing. I’m glad I went with my sister, I felt like she was getting the run around from Mark the entire time, he started with telling her that they might not be able to take her trade in, he didn’t know much about the truck, and he acted as if my sister and I knew nothing about vehicles. When it came time to talk numbers he spent over an hour not giving us an answer. Once he finally gave us a trade in price the numbers on the paper were different than what he was telling us, so once again we had to spend more time waiting for the numbers to be correct. Anyway, outside financing was approved and my sister goes to pick up the truck the next day, and they forgot to collect her down payment, how does their financing guy forget to collect thousands of dollars???? So my sister was forced to go back the next day to give them that, she lives 45 minutes away. After she arrives there she is greeted by Mark, oh joy, and he asks what is wrong with her tail pipe. She had the truck less than 24 hours and the tail pipe had fallen down, and was about to fall off. They couldn’t fix it that day, so my sister once again had to come back after the weekend. She had a limited amount of time on that day and they didn’t even have the parts ordered to get it fixed. They were late getting it fixed, the only saving grace is that the tech was very friendly. After it was fixed Mark shows up again to ask “are you happy now?” in a very condescending tone as if my sister had no right to be upset that a 30k truck broke less than 24 hours after having it. Needless to say we will not being going back, nor would I recommend going there to anyone else.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 11, 2019

    Crappy dealer. I let the dealer know I was coming to test drive a vehicle and I showed up and they brought a different color vehicle of the same type.... When I questioned where the one I was coming for was they informed me it was sold. They didn't have the respect to inform me that it was sold.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2019

    Great service and friendly. Eric is honest and great to talk to for service. One of the best places to take your vehicles for maintenance.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 31, 2019

    Have to give 1 star to leave review otherwise won't rate them at all. I have researched Acadia's for over a year and know prices well. I test drove one... at the Russ Darrow Direct store in Appleton . I was told there was no accidents reported but on CarGurus they list one , Anthony told me they were wrong . While I read the Carfax it listed a grill being replaced to which he said it could've been damaged by a bird ?? Really , how big was that bird ?? I read the car was from MA and when I turned on the air it smelled very musty . Flood car? Instead of playing games we asked the bottom line price as Anthony had left his desk to get paperwork from another person . After going through his papers we offered 17,500 he said he had a price that was fair 20,800 The online price was 19,300 !! He then stated they do a price comparison within a 100 mile radius and if we wanted to drive 200 miles for a better price to be his guest . He was cocky from the first hello , new no answers to our questions in fact I knew more about the vehicle than he did . Would not recommend this dealership at all.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry to see that your visit was less than what you expected, we always try to do our best with each and every guest. However during your visit..., after reviewing all the data, pricing and guidebooks, with you, where it showed a fair price for that make/model was $20,800...and that OUR Price for the unit at $19,339, is far below what all the websites and guidebooks suggest it should sell for, as well as the lowest priced unit in a 100 mile radius, aside from one other with 100,000 miles on it. Your offer was simply way too far off the retail market for that unit, as was shared with you, With the data available for pricing and research we hope you will not spend yet another year looking for Acadia's. As for Anthony suggesting you drive 200 miles for a better price, he simply was referring to your statement that you found one for less that far away, if that was inaccurate he is sorry. In addition Russ Darrow DOES NOT sell flood cars or cars of that nature. Thank you for input and we will share with the appropriate people.

  • 3.0 out of 5
    July 27, 2019

    I went in for an oil change and was told my car uses full synthetic oil which I have never ran in it before and the dealer I usually go to never uses it... until higher miles. I was charged 35.50 for labor plus extra shop supplies and totalled 70 for an oil change. This is a joke. I also didnt get the car wash or vaccum that they do as a complimentary service. I would not reccomend going here to anyone.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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