Russ Darrow Direct

Great job for my first visit for routine service after purchase. Free oil change coupons worked great. Highly recommend based on my experience. Both... the purchase and service was great.

I waited 1 hr 30 mins for oil change and a couple that came in after me waited 30 mins. Seemed as if they didnt understand why i was ready to go.

Since I started getting vehicles at Russ Darrow the people have always honest and friendly. They have always made good on all there policies and maintenance.... All around great place to get a new or used vehicle. Thank you very much

Came for an oil change, they checked a few things I hadn't thought of . I had not checked the tires for a while so they checked them and gave me a list... of prices.

Service writer was sincere and pleasant. Service was thorough and options well explained. Also price was very fair. Based on this experience I will service... all my vehicles here. Great job!

I went with my sister to help her buy a different truck, and let me say, unfortunately Russ Darrow Direct was the only place that had exactly what we were... looking for. Since other sales people were busy we got stuck with Mark. That’s when the worst car buying experience of my life started, and I wasn’t even the one purchasing. I’m glad I went with my sister, I felt like she was getting the run around from Mark the entire time, he started with telling her that they might not be able to take her trade in, he didn’t know much about the truck, and he acted as if my sister and I knew nothing about vehicles. When it came time to talk numbers he spent over an hour not giving us an answer. Once he finally gave us a trade in price the numbers on the paper were different than what he was telling us, so once again we had to spend more time waiting for the numbers to be correct. Anyway, outside financing was approved and my sister goes to pick up the truck the next day, and they forgot to collect her down payment, how does their financing guy forget to collect thousands of dollars???? So my sister was forced to go back the next day to give them that, she lives 45 minutes away. After she arrives there she is greeted by Mark, oh joy, and he asks what is wrong with her tail pipe. She had the truck less than 24 hours and the tail pipe had fallen down, and was about to fall off. They couldn’t fix it that day, so my sister once again had to come back after the weekend. She had a limited amount of time on that day and they didn’t even have the parts ordered to get it fixed. They were late getting it fixed, the only saving grace is that the tech was very friendly. After it was fixed Mark shows up again to ask “are you happy now?” in a very condescending tone as if my sister had no right to be upset that a 30k truck broke less than 24 hours after having it. Needless to say we will not being going back, nor would I recommend going there to anyone else.

Crappy dealer. I let the dealer know I was coming to test drive a vehicle and I showed up and they brought a different color vehicle of the same type.... When I questioned where the one I was coming for was they informed me it was sold. They didn't have the respect to inform me that it was sold.

Great service and friendly. Eric is honest and great to talk to for service. One of the best places to take your vehicles for maintenance.

Have to give 1 star to leave review otherwise won't rate them at all. I have researched Acadia's for over a year and know prices well. I test drove one... at the Russ Darrow Direct store in Appleton . I was told there was no accidents reported but on CarGurus they list one , Anthony told me they were wrong . While I read the Carfax it listed a grill being replaced to which he said it could've been damaged by a bird ?? Really , how big was that bird ?? I read the car was from MA and when I turned on the air it smelled very musty . Flood car? Instead of playing games we asked the bottom line price as Anthony had left his desk to get paperwork from another person . After going through his papers we offered 17,500 he said he had a price that was fair 20,800 The online price was 19,300 !! He then stated they do a price comparison within a 100 mile radius and if we wanted to drive 200 miles for a better price to be his guest . He was cocky from the first hello , new no answers to our questions in fact I knew more about the vehicle than he did . Would not recommend this dealership at all.

I went in for an oil change and was told my car uses full synthetic oil which I have never ran in it before and the dealer I usually go to never uses it... until higher miles. I was charged 35.50 for labor plus extra shop supplies and totalled 70 for an oil change. This is a joke. I also didnt get the car wash or vaccum that they do as a complimentary service. I would not reccomend going here to anyone.