Russ Darrow Direct

My person was super nice until after the sale, then not so much. Called to find out about a replacement part because I did not notice it, and he was very short and not helpful until I called again. I get they're out to make money, but you think they would be like oh yeah, we'll definitely fix that. Wasn't a bad experience and ppl were nice. Just wish they were a little more accommodating. Just make sure you look vehicle over carefully.

I was not satisfied with the purchase that was made on June 7 of 2022. The loan officer is not honest and reliable when needed. At first, the loan officer adds the extended warranty without introducing the product (extended warranty) before he offers it. Secondly, he told me that the APR is 4% and 60 months. However, when the investor sends me the paper works it was 4.99% and 66 months. Thirdly, I try to call the loan officer 4 to 5 times a day and he never answers. I call him for a couple of days but he never returned my call, this is bad service and not honest. I believe I am being scammed by this loan officer his name is Guy. I will not shop at this dealership and will tell those people that I knew not to shop at Russ Darrow Direct Appleton. Lastly, one week after I bought the car, I woke up and start the car but somehow the car wasn't starting. I have to have someone try to idle and I used a wooden stick to hit the starter in order to get the engine started. They did a pretty bad job at taking care or servicing the car before they post it for sale.

They have serviced our cars for years… quality of work done on our cars, friendly service and fair pricing along with getting the job completed in a timely matter make them a 5 star for us. Rob is a top notch mechanic!

Great, courteous, knowledgeable service personnel. Efficient and honest service today is reflective of the usual service I regularly receive from Russ Darrow Direct. Highly recommended.

John was super busy but made time to get us what we needed to know about the vehicles we were interested in, and then his finance guy, Guy, got us 0 down financing after trying another lender because we didn’t have money to put down. They gave me fair trade in values on both my Harley and Hyundai I traded in. 5/5 would recommend for anyone, whether on a tight budget or not. Great service deals too, I got 3 free oil changes and unlimited washes as long as I own the car I bought from them for free! They also have a rewards card! I will be back for my next purchase!

Tyson is always helpful, explains everything and makes sure that you understand what your car needs. The prices are always fair and Tyson always has doughnuts fir everyone.

Joe in service is a very great customer service person. He rocks. I was unhappy with a issue with my car after purchase and he fixed the issue and was very nice and caring.

I recently bought a vehicle from Russ Darrow in Appleton. Mark Huth told me he would have service go thru and beautify it. However I would have to come back to do it. I scheduled a appointment and mentioned to Mark to make sure the dings got taken out and was told well we looked at pictures and they weren't in there when you bought it. So now I'm left with a car with two dings that were supposed to be fixed and now they won't stand behind it.

Excellent service always rendered🤗will continue to use to keep maintenance timely and convenient Always a pleasure to do business here as it is friendly

I have shopped at a few dealerships in the recent years and I can say Russ Darrow of Appleton has been by far the best customer service I have experienced. The non pressure and honest informative salesman we encountered was a pleasure to have met. The personable treatment while working with the staff was such a different atmosphere than I have experienced from other dealerships. I look forward to recommending and working with them in the future.