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Russ Darrow Direct

(501 reviews)
Visit Russ Darrow Direct
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award

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(920) 245-7716 (920) 245-7716

Inventory

See all 85 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2014.
At Russ Darrow Direct, we make finding the perfect used car simple and affordable. With a wide range of quality pre-owned vehicles, we offer something for every driver—whether you need a reliable daily driver, a spacious family SUV, or something fun and sporty. Our no-pressure, transparent approach to car buying means you can shop with confidence, knowing you're getting a great deal. We pride ourselves on exceptional customer service, and our team is here to ensure your experience is hassle-free from start to finish. Stop by today and discover why so many drivers trust Russ Darrow Direct for their car buying needs!
Experience the Darrow Difference!

Service center

Phone number (920) 245-7716

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Direct from DealerRater.

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Asked Austin for a video he sent it said no scratches or

Asked Austin for a video he sent it said no scratches or dents in car , got to dealership and car had scratches and dents,

Asked Austin for a video he sent it said no scratches or

Asked Austin for a video he sent it said no scratches or dents in car , got to dealership and car had scratches and dents,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Process was good - we had done our homework so it was a

Process was good - we had done our homework so it was a good experience.. Price was on the higher end of vehicle worth but that’s the deal ship

Process was good - we had done our homework so it was a

Process was good - we had done our homework so it was a good experience.. Price was on the higher end of vehicle worth but that’s the deal ship

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

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Simply the BEST people to work with.

Simply the BEST people to work with. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST.

Simply the BEST people to work with.

Simply the BEST people to work with. I won't go anywhere else. Thank you Isiah and the whole team...you folks are the BEST.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

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Great overall experience.

Great overall experience. Sales and Manager were both professional and easy to talk with. They were able to answer all my questions. Would recommend and return.

Great overall experience.

Great overall experience. Sales and Manager were both professional and easy to talk with. They were able to answer all my questions. Would recommend and return.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

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The people at Russ Darrow Direct have always been

The people at Russ Darrow Direct have always been friendly and they never push for extra sales. They’ve let me know what they recommend to be done and what things can wait and leave it up to me to make the call without being pushed. And I absolutely love the video where they walk you through the engine and under side of your vehicle and what they’ve checked in how things look.! i’ve been going here for around eight years or so now and have always been pleased.

The people at Russ Darrow Direct have always been

The people at Russ Darrow Direct have always been friendly and they never push for extra sales. They’ve let me know what they recommend to be done and what things can wait and leave it up to me to make the call without being pushed. And I absolutely love the video where they walk you through the engine and under side of your vehicle and what they’ve checked in how things look.! i’ve been going here for around eight years or so now and have always been pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mike Meacham mike.meacham@russdarrow.com

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Very helpful, very respectful, understanding , and

Very helpful, very respectful, understanding , and willing to work with me with the bank of my cheese

Very helpful, very respectful, understanding , and

Very helpful, very respectful, understanding , and willing to work with me with the bank of my cheese

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

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Russ Darrow, does great work on my vehicles.

Russ Darrow, does great work on my vehicles. I'm always informed of the work needed, and I'm always happy to get my vehicle back. And I'm very satisfied with the work done.

Russ Darrow, does great work on my vehicles.

Russ Darrow, does great work on my vehicles. I'm always informed of the work needed, and I'm always happy to get my vehicle back. And I'm very satisfied with the work done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

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Easy check-in.

Easy check-in. Fast turnaround on service. Free ride for pickup. Great customer experience. Thanks!

Easy check-in.

Easy check-in. Fast turnaround on service. Free ride for pickup. Great customer experience. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Meacham mike.meacham@russdarrow.com

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They were very accommodating,friendly to deal with.

They were very accommodating,friendly to deal with. I would also recommend them to friends.

They were very accommodating,friendly to deal with.

They were very accommodating,friendly to deal with. I would also recommend them to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

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Awesome.

Awesome. He was a very nice man. Went out of his way to move our care closer because my husband is handicapped. So he brought our car back right next to the waiting area so my hubby didn't have to walk only a couple steps.

Awesome.

Awesome. He was a very nice man. Went out of his way to move our care closer because my husband is handicapped. So he brought our car back right next to the waiting area so my hubby didn't have to walk only a couple steps.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Direct. We look forward to having you as one of our valued customers for many more years to come! Mike Meacham mike.meacham@russdarrow.com

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