Reviews
Employees at the service desk check in are always
Employees at the service desk check in are always friendly, capable of holding a professional and personal conversations, and are fairly accurate with the wait time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone at the dealership has always been very nice and
Everyone at the dealership has always been very nice and friendly when I have been in. Erica in service is very friendly and helpful.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very helpful.
Very helpful.Jalen was very helpful and friendly. You have a great staff member.Got my vehicle back very quickly.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bait & Switch and all the Trimmings Having been buying
Bait & Switch and all the Trimmings Having been buying Jeeps for the past forty-six years, and currently the owner of three...The Faulkner Experience was the most humiliating, degrading and frustrating I have encountered. The issues were more than just Bait & Switch...it was a total lack of Trust and Confidence with the people with whom I came in contact. None of which were found to be friendly or truthful. Faulkner needs to "Clean House" and eliminate the unethical and possibly illegal practices of the Sales Department.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
The entire staff was very professional.
The entire staff was very professional. They were very polite, and they were proactive in their communications. Very helpful. Jalen Johnson was outstanding! Superb communication and helpful. The entire staff was great!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My service advisor Jalen Johnson was very helpful and
My service advisor Jalen Johnson was very helpful and kept me informed while parts were being ordered. The repairs were completed and my van now works well again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience great customer Will refer to friends
Great experience great customer Will refer to friends and will be back for another vehicle in a few years
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This was my first visit to this dealership.
This was my first visit to this dealership. It was for warranty recall service. It took longer than I thought it should and was told. But things happen. My hope is that this ws the exception and not the rule.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The people were very courteous and my jeep was worked on
The people were very courteous and my jeep was worked on when scheduled. Erika was a pleasure to work with
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Making an appointment was easy and the representative was
Making an appointment was easy and the representative was courteous and easy to understand. My service adviser Jeff was efficient and respectful and even offered to pick me up! I love Faulkner CDJRF!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair