Reviews
Write a reviewGreat sales service by Carlos Morales.
Great sales service by Carlos Morales. I highly recommend him as your next salesperson. He will do everything to make sure you are getting the deal that’s right for you. It was a busy day but he stayed with us throughout the sale.
Great sales service by Carlos Morales.
Great sales service by Carlos Morales. I highly recommend him as your next salesperson. He will do everything to make sure you are getting the deal that’s right for you. It was a busy day but he stayed with us throughout the sale.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Car was listed for MSRP but they charge $10,000 over
Car was listed for MSRP but they charge $10,000 over that, saying $4000 is for listening and fees. The rest is for "accessories" which you cannot opt out of
Car was listed for MSRP but they charge $10,000 over
Car was listed for MSRP but they charge $10,000 over that, saying $4000 is for listening and fees. The rest is for "accessories" which you cannot opt out of
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Imperial Valley Honda Team
Ads are placed for new cars that are not in stock /
Ads are placed for new cars that are not in stock / available. Prices listed on ads could be incorrect. Don’t look if you want a car today!
Ads are placed for new cars that are not in stock /
Ads are placed for new cars that are not in stock / available. Prices listed on ads could be incorrect. Don’t look if you want a car today!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Imperial Valley Honda Team
NEVER GO THERE
Worst experience ever. IT HAS BEEN MORE THAN THREE MONTHS AND I HAVE NOT RECEIVED MY NEW PLATES, WHICH I PAID UP FRONT. THEY KEEP SENDING ME TO CALL VERONICA ARIZAGA, WHO IS THE PERSON IN CHARGE OF THAT, WHO BY THE WAY IS AT THE GMC DEALERSHIP. I got ahold of her and 1 month after NOTHING HAS HAPPENED. They say that they will call me back and up until today Sept. 5, 2020 I AM STILL WAITING. My Plates are DUE Sept. 8, 2020. This is my first time buying a used car at this place, and it will be the last one. They have really bad service. I will definitely not recommend this place.
NEVER GO THERE
Worst experience ever. IT HAS BEEN MORE THAN THREE MONTHS AND I HAVE NOT RECEIVED MY NEW PLATES, WHICH I PAID UP FRONT. THEY KEEP SENDING ME TO CALL VERONICA ARIZAGA, WHO IS THE PERSON IN CHARGE OF THAT, WHO BY THE WAY IS AT THE GMC DEALERSHIP. I got ahold of her and 1 month after NOTHING HAS HAPPENED. They say that they will call me back and up until today Sept. 5, 2020 I AM STILL WAITING. My Plates are DUE Sept. 8, 2020. This is my first time buying a used car at this place, and it will be the last one. They have really bad service. I will definitely not recommend this place.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us. Sincerely, Jim Williams | (760) 604-5006
Excellent service and friendly staff..............
The communication from appointment to service advisor was with clarity... Received a clean car in return was a great bonus!
Excellent service and friendly staff..............
The communication from appointment to service advisor was with clarity... Received a clean car in return was a great bonus!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Aj Ortiz | GSM | aortiz@ivauto.com
Nice facilities
Respect. Informative. Patience. Talked to several sales reps. Sales lady very kind and helpful. If she didn't know answer to question, she got answer quickly.
Nice facilities
Respect. Informative. Patience. Talked to several sales reps. Sales lady very kind and helpful. If she didn't know answer to question, she got answer quickly.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your marvelous feedback, Harvey. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Aj Ortiz | GSM | aortiz@ivauto.com
Great service
The service was perfect my car was out very quick. Definitely coming back. The prices are pretty good as well.
Great service
The service was perfect my car was out very quick. Definitely coming back. The prices are pretty good as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Samuel! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Aj Ortiz | GSM | aortiz@ivauto.com
Great service
The service tech that handled my issue was on point and was very quick to provide any information on my vehicle. My wait time was way less then expected and overall my experience was great.
Great service
The service tech that handled my issue was on point and was very quick to provide any information on my vehicle. My wait time was way less then expected and overall my experience was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Aj Ortiz | GSM | aortiz@ivauto.com
Great service
Juan Saldaña gave me the best experience at Honda. He helped me to figure it out with Honda was best for my family.
Great service
Juan Saldaña gave me the best experience at Honda. He helped me to figure it out with Honda was best for my family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear that you had an excellent experience with Juan and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Aj Ortiz | GSM | aortiz@ivauto.com
Great Service
The service. Gabriel is friendly and professional. He communicates everything that's going on and goes the extra mile for you. My parents have a Honda. He takes care of them the same way. Definitely an asset to your company.
Great Service
The service. Gabriel is friendly and professional. He communicates everything that's going on and goes the extra mile for you. My parents have a Honda. He takes care of them the same way. Definitely an asset to your company.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
At Imperial Valley Honda, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Aj Ortiz | GSM | aortiz@ivauto.com